Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52673 Views
  • 23 replies
  • 4 likes
  • 52673 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32956 Views
  • 19 replies
  • 2 likes
  • 32956 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22226 Views
  • 9 replies
  • 1 likes
  • 22226 Views
  • 9 replies
  • 1 likes

Prices in CIS

Country: Kazakhstan HeyI'm living in Kazakhstan and the price is $4.99, also the trial version is 1 month when it is 3 months in Russia.You think that price suits, but it's not. At first, the living level is much higher in Russia than in Kazakhstan f...

  • Regular
  • Country: Kazakhstan   Hey I'm living in Kazakhstan and the price is $4.99, also the trial version is 1 month when it is 3 months in Russia. You think that price suits, but it's not. At first...
  • kara_11
  • Casual Listener
  • 553 Views
  • 8 replies
  • 21 likes
  • CIS
    Price
  • 553 Views
  • 8 replies
  • 21 likes

Superuser Contribution I resident of Ukraine and i used USA spotify change payment

CountryUkraine Device(iPhone 5c)Operating System My Question or Issue Hello i used spotify as USA resident but i'm Ukranian resident. now i launched it in Ukraine. and i want buy premium Ukranian premium costs 5$ USA 10$ i payed before as USA residen...

  • Visitor
  •     Country Ukraine   Device (iPhone 5c) Operating System     My Question or Issue   Hello  i used spotify as USA resident but i'm Ukranian resident. no...
  • Elena
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Passage Spotify Famille mais impossible de résilier Spotify Premium via Bouygues Telecom

Bonjour, Je souhaite passer mon compte Spotify Premium en Spotify Famille mais quand je suis sur la page d'inscription, il m'affiche :"Votre abonnement est associé à notre partenaire Bouygues Telecom. Merci de vous adresser à Bouygues Telecom pour to...

  • Newbie
  • Bonjour,   Je souhaite passer mon compte Spotify Premium en Spotify Famille mais quand je suis sur la page d'inscription, il m'affiche : "Votre abonnement est associé à notre partenaire ...
  • Emmanuel39
  • Visitor
  • 1121 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 1121 Views
  • 8 replies
  • 0 likes

Kazakhstan launch prices

PlanFreeCountry Kazakhstan Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I’m happy that Spotify is now in Kazakhstan. However, I’m deeply frustrated by the pri...

  • Visitor
  • Plan Free Country Kazakhstan    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • seitenov
  • Casual Listener
  • 443 Views
  • 1 replies
  • 11 likes
  • 443 Views
  • 1 replies
  • 11 likes

Superuser Contribution Why can't I get Premium Abroad

Plan: FreeCountry: Bulgaria Device: iPhone 8, Macbook Pro late 2017Operating System: iOS 10 I originally started a premium account in the U.K but downgraded to the free plan. I'm now a permanent student in Bulgaria and I want to upgrade back to a pre...

  • Visitor
  • Plan: Free Country: Bulgaria   Device: iPhone 8, Macbook Pro late 2017 Operating System: iOS 10   I originally started a premium account in the U.K but downgraded to th...
  • Elena
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with BillDesk UPI payment

Hey folks, Thanks for reporting this issue to us. It’d be good for you to wait at least 3 days for the payment to be processed. In the meantime, if you’d like, you can contact your payment method provider for further details regarding the transaction...

  • Spotify Legend
  • Hey folks,   Thanks for reporting this issue to us.   It’d be good for you to wait at least 3 days for the payment to be processed.    In the meantime, if you’d ...
  • Elena
  • Moderator
  • 967 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 967 Views
  • 2 replies
  • 1 likes

Please revise prices in CIS ASAP for Premium/Family

PlanPremium/FamilyCountryCIS/Ukraine Please revise ASAP prices for premium/family in CIS countries as looks like only RU have a decent prices, and for other CIS countries it's x2 more. while Russia is more wealthy. Also currency to pay in RU is local...

  • Regular
  • Plan Premium/Family Country CIS/Ukraine   Please revise ASAP prices for premium/family in CIS countries as looks like only RU have a decent prices, and for other CIS countries it's x2 more....
  • VladimirThor
  • Regular
  • 266 Views
  • 2 replies
  • 9 likes
  • 266 Views
  • 2 replies
  • 9 likes

Superuser Contribution Spotify Duo

PlanFreeCountryPhilippinesDeviceMi 9Operating SystemAndroid 10 My Question I recently cancelled my subscription on the Spotify Premium and now planning to avail the Spotify Duo. My partner's address is different with my address but she moved in with ...

  • Casual Listener
  • Plan Free Country Philippines Device Mi 9 Operating System Android 10   My Question  I recently cancelled my subscription on the Spotify Premium and now planning to avail the Spot...
  • Petya
  • Community Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Spotify duo

PlanPremium + HuluCountryUnites statesDeviceiPhone 11Operating System(iOS 10 My Question or IssueI got an email about signing up for Spotify duo, (I already have spotify premium with Hulu) and wanted to get the duo for me and my fiancé but I clicked ...

  • Visitor
  • Plan Premium + Hulu Country Unites states Device iPhone 11 Operating System (iOS 10   My Question or Issue I got an email about signing up for Spotify duo, (I already have spotify prem...
  • user-removed
  • Not applicable
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

Подписка в Украине

ПланFreeСтранаУкраинаустройствоPixel 2 xlОперационная системаAndroid, Windows 10 Мой вопрос или проблемаЗдравствуйте, это уже финальная страница и цены на украинский рынок?И почему цены выше чем в РФ?

  • Casual Listener
  • План Free Страна Украина устройство Pixel 2 xl Операционная система Android, Windows 10   Мой вопрос или проблема Здравствуйте, это уже финальная страница и цены на украинский рынок? ...
  • K0TiK
  • Casual Listener
  • 280 Views
  • 2 replies
  • 4 likes
  • 280 Views
  • 2 replies
  • 4 likes

Help please! I have two accounts -

I have two accounts - a free one and a family one - two different emails etc. Do I need to delete or cancel my free account and just upload my saved music again or can I combine them?

  • Visitor
  • I have two accounts - a free one and a family one - two different emails etc.   Do I need to delete or cancel my free account and just upload my saved music again or can I combine them? &n...
  • Billy-J
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student membership

I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium account. I'm trying to login to hulu on a new devi...

  • Casual Listener
  • I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium...
  • Kteag
  • Casual Listener
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

I paid for spotify but haven't received a receipt, it's not letting me use the premium settings.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy won't it give me the premium settings I've paid for?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why won...
  • Billy-J
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

PRICE-SETTING POLICY

Spoiler (Highlight to read) PlanFree (I ain't gonna pay for this until it is fixed)CountryKazakhstanDevice(iPhone 9)Operating System(Windows 9) My Question or IssueHello. There is an inadequate issue with your pricing policy. I live in Kazakhstan and...

  • Visitor
  •   Plan Free (I ain't gonna pay for this until it is fixed) Country Kazakhstan Device (iPhone 9) Operating System (Windows 9)   My Question or Issue Hello.   There is an in...
  • 211 Views
  • 0 replies
  • 8 likes
  • 211 Views
  • 0 replies
  • 8 likes

Switching from premium to duo

I want to switch from premium to duo and was waiting until my Current premium subscription was finished before I do so, however today was the payment date and now my account is paid until the 14 of the next month. Is it too late to switch to a duo ac...

  • Visitor
  • I want to switch from premium to duo and was waiting until my Current premium subscription was finished before I do so, however today was the payment date and now my account is paid until the 14 of t...
  • Billy-J
  • Spotify Star
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

Price policy

PlanFree/PremiumCountryKazakhstanDeviceiPhone XOperating SystemiOS 13 My Question or IssueHello. Why in our country prices are in dollars. And a trial subscription is given only for a month. In our country, the dollar is more expensive than in Russia...

  • Visitor
  • Plan Free/Premium Country Kazakhstan Device iPhone X Operating System iOS 13   My Question or Issue Hello. Why in our country prices are in dollars. And a trial subscription is given o...
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 5 likes
  • 175 Views
  • 1 replies
  • 5 likes

Downloaded music when 7 day trial ends

If i download music during my free 7 day trial but don't pay for premium after, will the playlists I downloaded during the trial still be available to me?

  • Newbie
  • If i download music during my free 7 day trial but don't pay for premium after, will the playlists I downloaded during the trial still be available to me?
  • Samuele_Parolin
  • Casual Listener
  • 129 Views
  • 2 replies
  • 0 likes
  • 129 Views
  • 2 replies
  • 0 likes

Solved!! Currys - 6 MONTHS OF SPOTIFY

Hello, I hope someone can help. I recently purchased a Echo for my girlfriend from Currys with the 6mth Spotify, it took me a month to get the code from Currys after several phone calls. I have the unique code, entered it and at the time did not real...

  • Casual Listener
  • Hello, I hope someone can help. I recently purchased a Echo for my girlfriend from Currys with the 6mth Spotify, it took me a month to get the code from Currys after several phone calls.  I h...
  • qwer1yy
  • Music Fan
  • 427 Views
  • 3 replies
  • 1 likes
  • 427 Views
  • 3 replies
  • 1 likes

Superuser Contribution Change in payment detail failed

PlanPremiumCountryNetherlands My Question or IssueHello, I was changing the payment method (to a different bank) through my Account, paid the 0.01 euro as required, but it has not changed. Can someone please check this? Thanks

  • Casual Listener
  •   Plan Premium Country Netherlands   My Question or Issue Hello,   I was changing the payment method (to a different bank) through my Account, paid the 0.01 euro as required, ...
  • Mario
  • Spotify Legend
  • 192 Views
  • 7 replies
  • 0 likes
  • 192 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Duo Premium] When is second subscription stopped?

PlanPremiumCountryFrance My Question or IssueI have just subscribed Duo Premium. My wife is paired and we enjoy sharing the subscription. Before pairing, she had her own subscription. Will her subscription stop or does she need to cancel it? We don't...

  • Regular
  • Plan Premium Country France   My Question or Issue I have just subscribed Duo Premium. My wife is paired and we enjoy sharing the subscription. Before pairing, she had her own subscription...
  • Elena
  • Moderator
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes