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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 71958 Views
  • 25 replies
  • 5 likes
  • 71958 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41839 Views
  • 19 replies
  • 2 likes
  • 41839 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29812 Views
  • 16 replies
  • 3 likes
  • 29812 Views
  • 16 replies
  • 3 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

  • Newbie
  • Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10   My Question or Issue I am trying to renew my Premium family subscription using a M...
  • Eni
  • Moderator
  • 619 Views
  • 1 replies
  • 0 likes
  • Credit Card
    failed payment
    master card
    Payment
    Premium
    Subscription
  • 619 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Premium to Duo

PlanDuoCountryUSADeviceiPhone 11Operating SystemiOS My Question or IssueI was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had already been taken from my bank account. I assumed when I changed plans that I wo...

  • Visitor
  • Plan Duo Country USA Device iPhone 11 Operating System iOS   My Question or Issue I was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had alrea...
  • TreyAnastasio
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged Twice for an unexpired premium

Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I really thought it was for free for the 1st month, but...

  • Casual Listener
  • Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I re...
  • Eni
  • Moderator
  • 2819 Views
  • 5 replies
  • 0 likes
  • 2819 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution "Members can only switch Family plans once a year."

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my account, so my father had to use his own to sign up...

  • Visitor
  • I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my ...
  • Alex
  • Moderator
  • 1661 Views
  • 1 replies
  • 0 likes
  • 1661 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3M Free Premium

PlanFreeCountryTurkeyOperating SystemWin-7My Question or IssueThe plan appears for 2 seconds, then disappears and I can't take action.

  • Visitor
  • Plan Free Country Turkey Operating System Win-7 My Question or Issue The plan appears for 2 seconds, then disappears and I can't take action.
  • Mihail
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kado code wil niet verzilveren

Kadobon gekocht maar code wil niet verzilveren. Geeft aan dat de code niet bestaat

  • Visitor
  • Kadobon gekocht maar code wil niet verzilveren.  Geeft aan dat de code niet bestaat  
  • Mihail
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I want to cancel the premium and subscription again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mihail
  • Spotify Legend
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Superuser Contribution J'ai un abonnement étudiant mais je paie 9,99...

Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.

  • Newbie
  • Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.
  • Théo57
  • Visitor
  • 4213 Views
  • 4 replies
  • 0 likes
  • 4213 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify uses Ads before Podcasts although Premium Account

PlanPremiumCountryGermanyDeviceiPhone 7Plus My Question or IssueI am premium account member. Spotify states that premium accounts are "free of advertisements". But in 2020 Spotify started to insert ads before I can start any podcast. Support wrote, t...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 7Plus   My Question or Issue I am premium account member. Spotify states that premium accounts are "free of advertisements". But in 2020 Spotif...
  • iPayToNotHaveAd
  • Casual Listener
  • 1756 Views
  • 15 replies
  • 6 likes
  • 1756 Views
  • 15 replies
  • 6 likes

I was still billed despite cancelling my subscription

PlanPremiumCountry DeviceNILOperating SystemNIL My Question or IssueGreetings,I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to it. However, I immediately cancelled the subscription as I realised I would be a stu...

  • Visitor
  • Plan Premium Country   Device NIL Operating System NIL   My Question or Issue Greetings, I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to i...
  • Billy-J
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Question about gift cards

PlanFreeCountryBrazolDeviceSamsung Galaxy A01 and Galaxy J5 (2016), Xbox OneOperating SystemAndroid 10 and 7.1.1, Xbox One OS My Question or IssueI had a prepaid Premium subscription from April to May 2021 and I wish to renew it, but since the Indivi...

  • Newbie
  • Plan Free Country Brazol Device Samsung Galaxy A01 and Galaxy J5 (2016), Xbox One Operating System Android 10 and 7.1.1, Xbox One OS   My Question or Issue I had a prepaid Premium subs...
  • Billy-J
  • Spotify Star
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Solved!! Does spotify save my playlists if I change from premium to free and back again?

PlanPremiumCountryDenmarkOperating SystemAndroid My Question or IssueHi, does anyone know if spotify saves my playlists if I change my plan from premium to free for about 6 months, and then change back to premium?I get access to another music plan fo...

  • Casual Listener
  • Plan Premium Country Denmark Operating System Android   My Question or Issue Hi, does anyone know if spotify saves my playlists if I change my plan from premium to free for about 6 month...
  • Hvalsoe86
  • Casual Listener
  • 1608 Views
  • 2 replies
  • 0 likes
  • 1608 Views
  • 2 replies
  • 0 likes

Superuser Contribution Billing with mobile load (Premium)

PlanSpotify PremiumCountryPhilippines My Question or IssueHow do I pay my bill using mobile load? It says my next bill is on 5/06/2021 but it is already 5/27/2021 and I haven't paid my bill yet, I don't know how to pay since I used mobile load in my ...

klayn_0-1622083085937.png
  • Visitor
  • Plan Spotify Premium Country Philippines   My Question or Issue How do I pay my bill using mobile load? It says my next bill is on 5/06/2021 but it is already 5/27/2021 and I haven't paid ...
  • CarlosE
  • Moderator
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Can't purchase premium with PayPal

PlanFree/PremiumCountrySri LankaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've been trying to purchase Spotify premium using PayPal but I keep encountering this error.I verified that both my Spotify and PayPal account are set to t...

devin-v_0-1622180363725.png
  • Newbie
  • Plan Free/Premium Country Sri Lanka Device Desktop PC Operating System Windows 10 My Question or Issue I've been trying to purchase Spotify premium using PayPal but I keep encountering this ...
  • OneByBoo
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Browse] no ads when logged in with facebook?

hello spotify!something weird just happened when i logged into spotify.i had ads!when i log in with facebook i dont have ever apps but with spotify direct i have ads.i use cracked version from happymod on my phone and i never have ads there also.que ...

  • Casual Listener
  • hello spotify! something weird just happened when i logged into spotify. i had ads! when i log in with facebook i dont have ever apps but with spotify direct i have ads. i use cracked version fro...
  • Mihail
  • Spotify Legend
  • 360 Views
  • 5 replies
  • 1 likes
  • Browse
    Desktop
  • 360 Views
  • 5 replies
  • 1 likes

Superuser Contribution Money deducted from my visa card but there are no updates about it on account overview.

I'm using recurring payment and I got a notification that my bank account has low balance than needed to charge. So I tried updating my card details with another debit card then after updating it, money got detected from the account but I can't see a...

  • Regular
  •      I'm using recurring payment and I got a notification that my bank account has low balance than needed to charge. So I tried updating my card details with another debit card then a...
  • Alex
  • Moderator
  • 403 Views
  • 5 replies
  • 0 likes
  • 403 Views
  • 5 replies
  • 0 likes

Superuser Contribution What is the best way to get help with my Premium account?

PlanPremiumCountryCanadaDeviceGoogle Pixel 2, MacBook Pro 2016, and various other devicesOperating SystemLatest Android, Debian Linux, and Windows 10 Pro My Question or IssueI am paying for premium but the system thinks I do not. I replied to another...

  • Regular
  •   Plan Premium Country Canada Device Google Pixel 2, MacBook Pro 2016, and various other devices Operating System Latest Android, Debian Linux, and Windows 10 Pro   My Question or...
  • Mihail
  • Spotify Legend
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

I bought Spotify premium, was charged, but I still have Spotify Free.

PlanFreeCountryUSADeviceIPhone XROperating SystemIOS 11 My Question I bought the 3-Month Solo Premium Plan for 9.99$, and my paypal account was charged, however it said there was error, and I didn’t get my Spotify Premium, My account was still charge...

  • Visitor
  •   Plan Free Country USA Device IPhone XR Operating System IOS 11    My Question  I bought the 3-Month Solo Premium Plan for 9.99$, and my paypal account was charged, h...
  • Billy-J
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Transfer Spotify bill to Tele2 bill

PlanPremiumCountrySwedenDeviceiPhone X My Question or IssueHi! I spoke to Tele2s cust-service which told me that I need to contact Spotify in order to transfer my Spotify bill to my Tele2 bill. I do not want to open a new account of course, I just wa...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone X   My Question or Issue Hi!   I spoke to Tele2s cust-service which told me that I need to contact Spotify in order to transfer my Spotif...
  • Mangapojke
  • Casual Listener
  • 898 Views
  • 4 replies
  • 0 likes
  • Tele2
  • 898 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium

I’ve had premium since last year and it expires July, I paid with the prepaid cards. Today I was listening to music and it ended abruptly mid song. I was wondering is there a way I can get it back or do I gotta pay the $10 again. I’ve added screensho...

  • Casual Listener
  • I’ve had premium since last year and it expires July, I paid with the prepaid cards. Today I was listening to music and it ended abruptly mid song. I was wondering is there a way I can get it back or...
  • CarlosE
  • Moderator
  • 474 Views
  • 9 replies
  • 0 likes
  • 474 Views
  • 9 replies
  • 0 likes