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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8119 Views
  • 23 replies
  • 2 likes
  • 8119 Views
  • 23 replies
  • 2 likes

Gift cards

i bought a 30 dollar gift card to redeem and after scratching off the code it ripped three on the letters off and when I tried to return it I was told I had to just buy another one and that I was out 30 bucks so I did I bought another one just cause ...

  • Newbie
  • i bought a 30 dollar gift card to redeem and after scratching off the code it ripped three on the letters off and when I tried to return it I was told I had to just buy another one and that I was out...
  • AdamDam
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Can you use Samsung 3 months premium offer after using the 2 month trial?

I just created my Spotify account and there's the option to get 3 month free premium with the Samsung's offer, and there's the 2 month Spotify premium free trial. Can I use the free trial, and when it's over, use the Samsung offer?

  • Visitor
  • I just created my Spotify account and there's the option to get 3 month free premium with the Samsung's offer, and there's the 2 month Spotify premium free trial. Can I use the free trial, and when i...
  • Bittencourt
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Minha conta premium passou para free. Por que se o pagamento está em dia?

Eu pago pela conta Premium individual e não estou conseguindo acessar. O acesso fica na versão free e eu deixei de acessar as minhas músicas salvas.

  • Visitor
  • Eu pago pela conta Premium individual e não estou conseguindo acessar. O acesso fica na versão free e eu deixei de acessar as minhas músicas salvas.
  • Bittencourt
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have subscribed the free subscription, after one month 119 rupees debited

I have subscribed the free subscription, after one month 119 rupees debited From my accounts.. and later on just week of after add was there coming

  • Visitor
  • I have subscribed the free subscription, after one month 119 rupees debited From my accounts.. and later on just week of after add was there coming
  • user-removed
  • Not applicable
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

cómo puedo obtener mi rembolso ?

Ya no uso Spotify pero se me cobró el el plan individual, ya no lo uso por eso el rembolso

  • Visitor
  • Ya no uso Spotify pero se me cobró el el plan individual, ya no lo uso por eso el rembolso
  • AdamDam
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did my subscription cancelled?

Premium Country Turkey Device iPhone X Operating System iOS 16.3 My account is showing free on the website and I am getting limited skips and getting ads in the app. I have purchased subscription on march for 3 months.

  • Casual Listener
  • Premium Country Turkey Device iPhone X Operating System iOS 16.3   My account is showing free on the website and I am getting limited skips and getting ads in the app. I have pur...
  • Bayramlisema
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Superuser Contribution пропала подписка

оплатил подписку 10.03.23г, но спустя 2 недели премиум подписка пропала 

Aviorgloria_0-1679752581947.png
  • Newbie
  • оплатил подписку 10.03.23г, но спустя 2 недели премиум подписка пропала  
  • Alex
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Subscription

**bleep** acct. but you put the subscription in another account

  • Visitor
  • **bleep** acct. but you put the subscription in another account
  • Maxim
  • Spotify Star
  • 3519 Views
  • 1 replies
  • 0 likes
  • 3519 Views
  • 1 replies
  • 0 likes

Pass membership to another user

Premium FamilyIreland My Question or IssueHi, I have a premium family account and want to close it but for my wife to keep going with a premium account on her own. I want her to be able to keep all her playlists etc. How do I go about this (closing t...

  • Newbie
  • Premium Family Ireland     My Question or Issue Hi,   I have a premium family account and want to close it but for my wife to keep going with a premium account on her own. I wa...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution quisiera saber si es posible reversar un pago

quisiera saber si es posible reversar un pago porque se me habia acabado el descuento de estudiante y quisiera volverlo a activar

  • Visitor
  • quisiera saber si es posible reversar un pago porque se me habia acabado el descuento de estudiante y quisiera volverlo a activar
  • Vasil
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why was I overcharged N1655 instead of the N990

I was over charged and have been debited twice in just a couple of days. Please can this matter be resolved

  • Visitor
  • I was over charged and have been debited twice in just a couple of days. Please can this matter be resolved
  • Dian
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Can't pay through play store for 12 month subscription

CountryIndia DeviceMi 11t proOperating SystemAndroid 12 My Question or IssueI wanted to start 12 month subscription. I have money in play store wallet so i wanted to subscribe through that but im not getting option for it. I checked 1 month and 3 mon...

  • Newbie
  •   Country India  Device Mi 11t pro Operating System Android 12   My Question or Issue I wanted to start 12 month subscription. I have money in play store wallet so i wanted t...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

upgrade from duo to family

Planpremium duoCountryNetherlandsDeviceiphone 8 and higherOperating SystemiOS 16 and Windows My Question or IssueI want to upgrade my duo subscription to a family subscription, but when I want to change my subscription I can only choose between a fre...

  • Visitor
  • Plan premium duo Country Netherlands Device iphone 8 and higher Operating System iOS 16 and Windows   My Question or Issue I want to upgrade my duo subscription to a family subscriptio...
  • AdamDam
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

plano duo mudou para spotify free. o que fazer?

Recebi convite do Plano Duo. O cadastro foi realizado com exito e consegui utilizar o app sem anuncios por um dia. Depois voltaram anúncios e minha conta mudou para Spotify FREE.

  • Visitor
  • Recebi convite do Plano Duo. O cadastro foi realizado com exito e consegui utilizar o app sem anuncios por um dia. Depois voltaram anúncios e minha conta mudou para Spotify FREE.
  • Bittencourt
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! I can't subscribe to Spotify Premium

PlanFree/PremiumCountryCanada (Quebec) DeviceComputerOperating SystemWindows 10 My Question or IssueHi! I want to subscribe to spotify individual but it keeps saying that I'm not eligible because I already had spotify 1 month free in the past (like y...

zorri_1-1672614826995.png zorri_0-1672614771449.png
  • Casual Listener
  • Plan Free/Premium Country Canada (Quebec)   Device Computer Operating System Windows 10   My Question or Issue Hi! I want to subscribe to spotify individual but it keeps saying t...
  • Jose_M
  • Spotify Star
  • 1009 Views
  • 5 replies
  • 0 likes
  • bug
    Not eligible
    Subscription
  • 1009 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Duo with Sonos

PlanDuo PremiumCountryFRDeviceSAMSUMS My Question or IssueHello all, I have a duo premium account with my partner, i connected my phone to my sonos all is working except for spotify. Everytime I ask for a song my sonos is telling me that i don't have...

  • Visitor
  • Plan Duo Premium Country FR Device SAMSUMS     My Question or Issue Hello all,    I have a duo premium account with my partner, i connected my phone to my sonos all is ...
  • MihailY
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Pause premium subscription.

PlanPremiumCountryFranceDeviceSamsung S9 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid my premium subscription this month but I won't use it at all. Is it possible to pause it and then continue next month?

  • Visitor
  • Plan Premium Country France Device Samsung S9 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid my premium subscription this month but I ...
  • Bittencourt
  • Spotify Star
  • 3745 Views
  • 1 replies
  • 1 likes
  • 3745 Views
  • 1 replies
  • 1 likes