Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 107733 Views
- 70 replies
- 9 likes
- 107733 Views
- 70 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Casual Listener
- 13227 Views
- 26 replies
- 2 likes
- 13227 Views
- 26 replies
- 2 likes
Solved!!Superuser Contribution Change currency
I'm on the premiun plan and the currency is in aus dollars how do I change it to euros? Heather
- I'm on the premiun plan and the currency is in aus dollars how do I change it to euros? Heather
-
-
- Casual Listener
- 32842 Views
- 14 replies
- 1 likes
- 32842 Views
- 14 replies
- 1 likes
Pagar la cuenta de alguien mas que no vive conmigo
Actualmente mi pareja no vive conmigo, por lo que un plan duo no es funcional para mi y requiero ser yo quien pago su plan pero sin dejar mis datos bancarios en su cuenta, es esto posible?, como puedo lograrlo?
- Actualmente mi pareja no vive conmigo, por lo que un plan duo no es funcional para mi y requiero ser yo quien pago su plan pero sin dejar mis datos bancarios en su cuenta, es esto posible?, com...
-
-
- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Payment declined
Hello, i am trying to pay my account with a credit card. I have tried with different cards but each time i like to pay it say "there was an error" created. We have tried on different days, different cards etc and the account used to function with no ...
- Hello, i am trying to pay my account with a credit card. I have tried with different cards but each time i like to pay it say "there was an error" created. We have tried on different days, different ...
-
-
- Spotify Star
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Update payment fo duo subscription
PlanPremiumCountryPolandDevice(Samsung Galaxy S23) Hi.So I have premium duo subscription, but my last payment wasn't aplly and today I got information from my brother who used it with me that accounts are blocked, and I need to update my payment so I...
- Plan Premium Country Poland Device (Samsung Galaxy S23) Hi. So I have premium duo subscription, but my last payment wasn't aplly and today I got information from my brother who used ...
-
-
- Spotify Star
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
Superuser Contribution Bought Spotify 3 months premium but shows only 1 month
Plan Premium Country Bangladesh Device (iPhone SE (2020), Google Home Mini, Windows PC) Operating System (iOS 16.6, Windows 10) My Question or Issue I was using Spotify in Indian region but recently saw an offer to purchase an individual plan and get...
- Plan Premium Country Bangladesh Device (iPhone SE (2020), Google Home Mini, Windows PC) Operating System (iOS 16.6, Windows 10) My Question or Issue I was using Spotify in ...
-
-
- Moderator
- 457 Views
- 3 replies
- 0 likes
- 457 Views
- 3 replies
- 0 likes
My redeem card worked but isn't working
PlanPremiumCountryMalaysiaDeviceiPhone 11, Huawei Matebook D-15Operating SystemiOS 16, Windows 11 My Question or IssueI've had premium for a while, but there was no money in my debit card so it couldn't renew it that way, so I got myself a gift card ...
- Plan Premium Country Malaysia Device iPhone 11, Huawei Matebook D-15 Operating System iOS 16, Windows 11 My Question or Issue I've had premium for a while, but there was no money in ...
-
-
- Spotify Star
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
I canceled my Spotify subscription but still got charged, I need a refund
I canceled my subscription but it still took it out of my account..I’ve been with u all for a few years and don’t want to leave but I will if I don’t get a refund
- I canceled my subscription but it still took it out of my account..I’ve been with u all for a few years and don’t want to leave but I will if I don’t get a refund
-
-
- Spotify Star
- 337 Views
- 1 replies
- 0 likes
- 337 Views
- 1 replies
- 0 likes
Duo Premium in overseas!
So my brother and I have Duo Premium, But I’m currently in Honduras for two weeks while he’s back in the states. I want to cancel our premium since it’s his turn to pay, but I have no idea if I should cancel it on my timezone or his timezone (im two ...
- So my brother and I have Duo Premium, But I’m currently in Honduras for two weeks while he’s back in the states. I want to cancel our premium since it’s his turn to pay, but I have no idea if I shoul...
-
-
- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Why is the student plan not available to members in Quebec?
I've been looking to switch to the Spotify Student Plan (from a free plan) and I don't understand why said plan is not available to members in Quebec (Canada). I could not find my school within the list, nor was I able to add it? I don't think it's f...
- I've been looking to switch to the Spotify Student Plan (from a free plan) and I don't understand why said plan is not available to members in Quebec (Canada). I could not find my school within the l...
-
-
- Spotify Star
- 449 Views
- 1 replies
- 2 likes
- 449 Views
- 1 replies
- 2 likes
payment methos not matching country
PlanPremiumCountryLithuaniaDevice(iPhone 13 Pro Max)Operating System(iOS 16) My Question or IssueHello. I use my Plutus account to pay for the family account and got an error saying that the country and account do not match. I used Tunnel Bear to cha...
- Plan Premium Country Lithuania Device (iPhone 13 Pro Max) Operating System (iOS 16) My Question or Issue Hello. I use my Plutus account to pay for the family account and got an error...
-
-
- Spotify Star
- 329 Views
- 1 replies
- 0 likes
- 329 Views
- 1 replies
- 0 likes
Superuser Contribution double charged $10.49 and $5.24 ?
PlanStudent prime CountryCanada DeviceiPhone 11 Operating System My Question or IssueWhy does Spotify double charged $10.49 and $5.24 on the same day?
- Plan Student prime Country Canada Device iPhone 11 Operating System My Question or Issue Why does Spotify double charged $10.49 and $5.24 on the same day?
-
-
- Moderator
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Superuser Contribution Re: Me cobran 2 cuentas
Me pasa lo mismo y no se porque. Ni como solucionarlo, decidi cancelar la cuenta. Pero me temo que el segundo cobro seguira apareciendo porque no secde quien es pero lo carga a mi tarjeta.
- Me pasa lo mismo y no se porque. Ni como solucionarlo, decidi cancelar la cuenta. Pero me temo que el segundo cobro seguira apareciendo porque no secde quien es pero lo carga a mi tarjeta.
-
-
- Moderator
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Trying to subscribe to premium but there isn't a way (iPhone)
PlanFreeCountryFinlandDeviceiPhone 11Operating SystemiOS My Question or IssueMy trial has run out. I followed the menu options to subscribe to premium, but when I click the individual plan, nothing happens. I have restarted the app, restarted the dev...
- Plan Free Country Finland Device iPhone 11 Operating System iOS My Question or Issue My trial has run out. I followed the menu options to subscribe to premium, but when I cli...
-
-
- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
I recently changed my credit card on file with spotify, but spotify has bee
I have recently chnaged my credit card of file with Spotify. You have repeatedly tried to charge the wrong card. How do I get Spotify to charge the right card - the one that is on record with you.
- I have recently chnaged my credit card of file with Spotify. You have repeatedly tried to charge the wrong card. How do I get Spotify to charge the right card - the one that is on record with you.
-
-
- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Can I pay for someone else's plan?
My son lives abroad and I want to pay his plan. How can I do that? Is it possible?
- My son lives abroad and I want to pay his plan. How can I do that? Is it possible?
-
-
- Spotify Star
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
Random emails about premium status
PlanPremium StudentCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've recieved 3-4 emails recently from Spotify about how I should renew my premium status,...
- Plan Premium Student Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've...
-
-
- Spotify Star
- 443 Views
- 3 replies
- 0 likes
- 443 Views
- 3 replies
- 0 likes
Can't re-subscribe as country location (France) isn't where my Spotify account was set up
I'm trying to get a family subscription but can't complete the transaction as my Spotify account was set up in the UK but I now live in France. I've tried using the incognito tab on my browser - this doesn't work. Any suggestions? Thanks(iOS 10, Andr...
- I'm trying to get a family subscription but can't complete the transaction as my Spotify account was set up in the UK but I now live in France. I've tried using the incognito tab on my browser - this...
-
-
- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Premium subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid for premium and the money has come out of my account but I don't have access
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
-
-
- Spotify Star
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
If I change to premium duo, can my toddler listen in her alexa at home, and I on my phone?
I want to be able to listen to music at work, while my toddler listens to music at home via alexa. If I change to premium duo, is there a why to make a configuration for her playlist to play via alexa? She's 1, so she obviusly doesnt have a phone. Pl...
- I want to be able to listen to music at work, while my toddler listens to music at home via alexa. If I change to premium duo, is there a why to make a configuration for her playlist to play v...
-
-
- Community Legend
- 150 Views
- 1 replies
- 1 likes
- 150 Views
- 1 replies
- 1 likes
Switch to premium family
My Question or Issue: Hello, I would like to subscribe to a premium family pack. My question is that my two children have already a premium one but my wife and I a free one. May I just subscribe to the family regarding that I pay with paypal monthly ...
- My Question or Issue: Hello, I would like to subscribe to a premium family pack. My question is that my two children have already a premium one but my wife and I a free one. May I just subsc...
-
-
- Casual Listener
- 188 Views
- 2 replies
- 1 likes
- 188 Views
- 2 replies
- 1 likes