Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Plan: Premium My Question or Issue :We pay you in order to avoid advertising, but now podcasts are interrupted by ads regularly. Please stop this. Pass on subscription revenue to podcasters per play, whatever it takes.
PlanPremiumCountryHungary My Question or IssueI tried to set payment with 2 cards:With a Revolut card the issue is: the payment method does not fits with my country. With my UniCredit card:it starts the related Unicredit verification in a popup which...
Hola que tal? A ver si alguien me puede ayudar.Todos los meses pago spotify con la tarjeta de credito y me lo debita automaticamente. El ultimo pago efectuado que se registra en mi resumen es del 4/06 por el mes de mayo... y estamos a junio y spotify...
Hey folks, We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our support team." If you’re experiencing this issue, make sure to add yo...
Spotify DuoUSA DeviceiPhone8; MacOperating SystemiOS 14.6 (phone) and MacOS Big Sur (computer) I recently updated my Premium account to Duo to share with my partner. He received the invitation and activated his account no problem--he's able to access...
CountryNetherlands Deviceiphone 8I bought Spotify premium today and used the 3 months free trail but it isn’t active. I’ve received the proof of payment email. I’m not sure why this is happening because I’ve never had Spotify premium on this account....
Plan Premium Country Pakistan Device Galaxy s10+ Operating System Win 10 My Question or Issue I am trying to get premium in Pakistan via debit card. Both my cards (different banks) are online banking activated but the payment keeps getting declined. ...
My mother changed her credit card and her Spotify payment didn’t go through, now we are entering the new credit card number but we always get an error. We have tried with several credit cards and none of them work. We are in Peru.
CountryViet NamDeviceRedmi k30 UltraOperating SystemAndroid 11 My Question or IssueWhen i use my card to get 3 months free trial it says i already used the trial b4,no way i did,i created this mastercard just 2 weeks ago,it never had money on it ( it...
Both my partner and I live together so we decided to switch our Premium Single accounts to Premium Duo and save some money.I have switched from Premium Single ($14.99) to Premium Duo ($18.99) and then invited him to join via email. He has accepted th...
Отправил ссылку и ввел адресВторой человек получил ссылку и пишит адрес. НО ПОТОМ ХЕР ЗНАЕТ КАКИМ ХЕРОМ ,пишет " разные адреса" , хотя они один в один похожие . вопрос остаётся одним . Какого хрена ?
I have had Spotify family for a long time now, I got a message yesterday that the card were declined and all I did was signing into PayPal and selecting the same card to pay... Now my entire family are free users and I'm only premium, how did that ha...
My Question or IssueHi. I'm currently having two google accounts (one for school and the other for personal uses). Non of them are connected to my Spotify. However, I received an email on the account for personal uses today and it was a receipt for s...
PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14.6 My Question or IssueI have the Student premium and I just got an email to reverify that I'm a student. I'm currently in between schools - I was at a community college last year and I'm goin...
PlanStudent premium CountryIndia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) IPhone 10ROperating System(iOS 10, Android Oreo, Windows 10,etc.) IOS 14.2 My Question or Issueive been charged for student premium and on my end the payment h...
PlanFreeCountryUSADeviceiPhone 8 PlusOperating SystemiOS 14 My Question or IssueSo I’ve been wanting premium for a little bit now, and decided to get the first 3 months free. However it claims that I have already used a free trial. I even tried using...
I'm trying to start my 3-month Premium free trial, but when I enter my payment information, it says that I've already had a free trial on my account. Although I'm certain I've never had the free trial, I checked my receipts page just to make sure, an...
PlanPremiumCountryItaly Hello. I'm trying to redeem a coupon done with the "18app" cultural voucher. However, every time I try to click "readeem your voucher" from the email this comes out:What should I do?
Hi, We're encountering some issues in Azerbaijan to upgrade premium. There is no button or place to click for proceeding to the payment section. (I attached the PNG file below) I have few suggestions:We were excited to see that Spotify coming finally...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. Sprint is dropping Spotify how do I keep my subscription