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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5282 Views
  • 23 replies
  • 2 likes
  • 5282 Views
  • 23 replies
  • 2 likes

Can't connect my friend to Duo account from another country

Hello!My account registered in Mexico, and his - in Colombia.But we are living together in Colombia now.How we can use premium Duo?Now we can't, because he can't connect to me.

  • Casual Listener
  • Hello! My account registered in Mexico, and his - in Colombia. But we are living together in Colombia now. How we can use premium Duo? Now we can't, because he can't connect to me.
  • Jose_M
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium DUO pour deux frère-soeur possible ?

Bonjour,Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci

  • Visitor
  • Bonjour, Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci
  • Alex
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution I payed for a premium account but it is not showing in the app

I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online it says that i have a free account. The 3 month fre...

  • Visitor
  • I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online ...
  • Alex
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution my country (georgia) doesnt have premium duo

PlanFree/PremiumCountrygeorgiaDevicepc/huawei elateOperating Systemwindows 10, android 7 My Question or Issuesince spotify launched in georgia i wanted to purchase premium duo but the only option that we have is just premium for one account. how can ...

  • Casual Listener
  • Plan Free/Premium Country georgia Device pc/huawei elate Operating System windows 10, android 7   My Question or Issue since spotify launched in georgia i wanted to purchase premium du...
  • kybinsky
  • Newbie
  • 1488 Views
  • 3 replies
  • 6 likes
  • 1488 Views
  • 3 replies
  • 6 likes

Superuser Contribution How can I recover the validity of a code from a Spotify card?

Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything

  • Visitor
  • Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything
  • Vasil
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment card detail cannot be changed

@AskSpotifyStarsI have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the website, but the app still asks me whether I want to pay w...

  • Visitor
  • @AskSpotifyStars I have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the websi...
  • Lyubka
  • Moderator
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

i was charged $10 when i have student membership for $5

i would like to be refunded because i didn’t know i was being charged this much

  • Visitor
  • i would like to be refunded because i didn’t know i was being charged this much
  • AmaniHiphop
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Eu já fiz o pagamento, mas minha conta não está premium quando acesso.

Fiz o pagamento hoje de família premium, mas quando entro na minha conta, não sou reconhecido como um, e não consigo enviar link para que minha família entre, já tenteie entrar e sair da conta e não funciona!

  • Visitor
  • Fiz o pagamento hoje de família premium, mas quando entro na minha conta, não sou reconhecido como um, e não consigo enviar link para que minha família entre, já tenteie entrar e sair da conta e não...
  • Jose_M
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Premium duo

Hello I have changed to premium duo but when I listen music and my wife start Spotify I can’t listen . Then in must switch in the app and then mij wife can’t listen music how I can solve this

  • Newbie
  • Hello I have changed to premium duo but when I listen music and my wife start Spotify I can’t listen . Then in must switch in the app and then mij wife can’t listen music how I can solve this 
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

¿Cómo cambiar mi método de pago?

Al momento de pagar mi suscripción Premium no me dejaba colocar otra tarjeta ni siquiera hacer pago por Pay Pal diciendo que había un error, lo intente varios días y después nada más me aceptó cierto tipo de una tarjeta por lo que quiero cambiar mi m...

  • Casual Listener
  • Al momento de pagar mi suscripción Premium no me dejaba colocar otra tarjeta ni siquiera hacer pago por Pay Pal diciendo que había un error, lo intente varios días y después nada más me aceptó cierto...
  • Sol231_
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

How can i change paying method to invoice instead of automaticly payng?

Want to pay the 25th as I do with all my invoices. Can I get an invoice so I can print out and put info my papers?

  • Visitor
  • Want to pay the 25th as I do with all my invoices. Can I get an invoice so I can print out and put info my papers?
  • Jose_M
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Carte cadeau Q8

Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pasPlanFree/PremiumCountryBelgiqueDeviceiPhoneOperating System(iOS 10, Android...

  • Visitor
  • Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pas Plan Free/Premium Co...
  • Jose_M
  • Spotify Star
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

L'abonnement duo saute sur l'un des appareils, pourquoi ?

Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!

  • Visitor
  • Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!
  • Jose_M
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

je veux avoir spotify duo

je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres façons d’obtenir Premium .Mais il me dise pas les autre...

  • Visitor
  • je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres faço...
  • Jose_M
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Premium Plan NOT Working for All Users

PlanPremiumCountryUSADeviceiPhone 13Operating SystemMy Question or IssueI have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't call anyone for help and am ready to ditch this serve. We pay $15....

  • Visitor
  • Plan Premium Country USA Device iPhone 13 Operating System My Question or Issue I have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't...
  • Jose_M
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

I’ve been getting charged for 2 Spotify accounts.

I was logged out of my original account, and don’t remember any of the account details, expect the username: mattduvHow can I go about delete the original account, so I can only get charged for one.

  • Visitor
  • I was logged out of my original account, and don’t remember any of the account details, expect the username: mattduv How can I go about delete the original account, so I can only get charged for o...
  • Jose_M
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que o plano Premium Duo foi pago pelo convidado e eu não consigo acessa

A convidada do plano Premium Duo pagou a conta e me encaminhou o convite para eu ter acesso novamente mas o Spotify não permite sem eu pagar também a mesma conta.

  • Visitor
  • A convidada do plano Premium Duo pagou a conta e me encaminhou o convite para eu ter acesso novamente mas o Spotify não permite sem eu pagar também a mesma conta.
  • Joan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan not working?

I just got the duo plan and the other person in the plan doesn't have premium, it works just like the free one.

  • Visitor
  • I just got the duo plan and the other person in the plan doesn't have premium, it works just like the free one.
  • Lyubka
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Hello, I'm not able to start a duo plans. I'm not eligible, thank you

Hello, when I click on any of the premium options. I get the following message. "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." I would like to start a Duo premium account.

  • Visitor
  • Hello, when I click on any of the premium options. I get the following message. "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." I would like to start a Duo premi...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes