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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72169 Views
  • 25 replies
  • 5 likes
  • 72169 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41903 Views
  • 19 replies
  • 2 likes
  • 41903 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29895 Views
  • 16 replies
  • 3 likes
  • 29895 Views
  • 16 replies
  • 3 likes

Superuser Contribution Remove ads from podcasts

Plan: Premium My Question or Issue :We pay you in order to avoid advertising, but now podcasts are interrupted by ads regularly. Please stop this. Pass on subscription revenue to podcasters per play, whatever it takes.

  • Visitor
  • Plan: Premium   My Question or Issue : We pay you in order to avoid advertising, but now podcasts are interrupted by ads regularly. Please stop this. Pass on subscription revenue to podcaster...
  • SpectralBacon
  • Casual Listener
  • 4122 Views
  • 5 replies
  • 25 likes
  • 4122 Views
  • 5 replies
  • 25 likes

Solved!! Can't set payment with my credit cards

PlanPremiumCountryHungary My Question or IssueI tried to set payment with 2 cards:With a Revolut card the issue is: the payment method does not fits with my country. With my UniCredit card:it starts the related Unicredit verification in a popup which...

  • Casual Listener
  • Plan Premium Country Hungary   My Question or Issue I tried to set payment with 2 cards: With a Revolut card the issue is: the payment method does not fits with my country.   &nbsp...
  • Bittencourt
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con el pago

Hola que tal? A ver si alguien me puede ayudar.Todos los meses pago spotify con la tarjeta de credito y me lo debita automaticamente. El ultimo pago efectuado que se registra en mi resumen es del 4/06 por el mes de mayo... y estamos a junio y spotify...

  • Newbie
  • Hola que tal? A ver si alguien me puede ayudar. Todos los meses pago spotify con la tarjeta de credito y me lo debita automaticamente. El ultimo pago efectuado que se registra en mi resumen es del 4...
  • Pabloarias1
  • Visitor
  • 785 Views
  • 5 replies
  • 2 likes
  • 785 Views
  • 5 replies
  • 2 likes

Superuser Contribution Downtime [25.05.2021]: Error when updating payment details

Hey folks, We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our support team." If you’re experiencing this issue, make sure to add yo...

  • Spotify Legend
  • Hey folks,   We're  getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our s...
  • Mihail
  • Spotify Legend
  • 1281 Views
  • 3 replies
  • 28 likes
  • Android
    Desktop
  • 1281 Views
  • 3 replies
  • 28 likes

Superuser Contribution Premium Subscription is not updating to Duo on Account-Holder's app

Spotify DuoUSA DeviceiPhone8; MacOperating SystemiOS 14.6 (phone) and MacOS Big Sur (computer) I recently updated my Premium account to Duo to share with my partner. He received the invitation and activated his account no problem--he's able to access...

  • Visitor
  • Spotify Duo USA   Device iPhone8; Mac Operating System iOS 14.6 (phone) and MacOS Big Sur (computer)   I recently updated my Premium account to Duo to share with my partner. He rece...
  • Jeremy
  • Spotify
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

CountryNetherlands Deviceiphone 8I bought Spotify premium today and used the 3 months free trail but it isn’t active. I’ve received the proof of payment email. I’m not sure why this is happening because I’ve never had Spotify premium on this account....

  • Casual Listener
  •   Country Netherlands    Device iphone 8 I bought Spotify premium today and used the 3 months free trail but it isn’t active. I’ve received the proof of payment email. I’m n...
  • Novy
  • Moderator
  • 394 Views
  • 4 replies
  • 0 likes
  • 394 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Pakistan] Cannot pay via debit card

Plan Premium Country Pakistan Device Galaxy s10+ Operating System Win 10 My Question or Issue I am trying to get premium in Pakistan via debit card. Both my cards (different banks) are online banking activated but the payment keeps getting declined. ...

  • Casual Listener
  • Plan Premium Country Pakistan   Device Galaxy s10+   Operating System Win 10   My Question or Issue   I am trying to get premium in Pakistan via debit ca...
  • Xenia
  • Moderator
  • 8890 Views
  • 47 replies
  • 24 likes
  • Android
  • 8890 Views
  • 47 replies
  • 24 likes

Superuser Contribution Unable to update payment details for premium

My mother changed her credit card and her Spotify payment didn’t go through, now we are entering the new credit card number but we always get an error. We have tried with several credit cards and none of them work. We are in Peru.

  • Regular
  • My mother changed her credit card and her Spotify payment didn’t go through, now we are entering the new credit card number but we always get an error. We have tried with several credit cards and non...
  • Eni
  • Moderator
  • 351 Views
  • 3 replies
  • 1 likes
  • 351 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't get free trial with my never-used-before mastercard

CountryViet NamDeviceRedmi k30 UltraOperating SystemAndroid 11 My Question or IssueWhen i use my card to get 3 months free trial it says i already used the trial b4,no way i did,i created this mastercard just 2 weeks ago,it never had money on it ( it...

  • Casual Listener
  • Country Viet Nam Device Redmi k30 Ultra Operating System Android 11   My Question or Issue When i use my card to get 3 months free trial it says i already used the trial b4,no way i did,...
  • Mario
  • Spotify Legend
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Solved!! Two Premium members switching to Premium Duo - Confirming no double charges please

Both my partner and I live together so we decided to switch our Premium Single accounts to Premium Duo and save some money.I have switched from Premium Single ($14.99) to Premium Duo ($18.99) and then invited him to join via email. He has accepted th...

  • Newbie
  • Both my partner and I live together so we decided to switch our Premium Single accounts to Premium Duo and save some money. I have switched from Premium Single ($14.99) to Premium Duo ($18.99) and t...
  • James2096
  • Visitor
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Superuser Contribution Не работает двойная подписка

Отправил ссылку и ввел адресВторой человек получил ссылку и пишит адрес. НО ПОТОМ ХЕР ЗНАЕТ КАКИМ ХЕРОМ ,пишет " разные адреса" , хотя они один в один похожие . вопрос остаётся одним . Какого хрена ?

  • Casual Listener
  • Отправил ссылку и ввел адрес Второй человек получил ссылку и пишит адрес. НО ПОТОМ ХЕР ЗНАЕТ КАКИМ ХЕРОМ ,пишет " разные адреса" 🙂 , хотя они один в один похожие . вопрос остаётся одним . Какого х...
  • Ivan
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Have Spotify family, updated payment and got changed to premium

I have had Spotify family for a long time now, I got a message yesterday that the card were declined and all I did was signing into PayPal and selecting the same card to pay... Now my entire family are free users and I'm only premium, how did that ha...

  • Newbie
  •   I have had Spotify family for a long time now, I got a message yesterday that the card were declined and all I did was signing into PayPal and selecting the same card to pay... Now my entire ...
  • Billy-J
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution received a receipt but I didn't subscribe to premium

My Question or IssueHi. I'm currently having two google accounts (one for school and the other for personal uses). Non of them are connected to my Spotify. However, I received an email on the account for personal uses today and it was a receipt for s...

  • Visitor
  • My Question or Issue Hi. I'm currently having two google accounts (one for school and the other for personal uses). Non of them are connected to my Spotify. However, I received an email on the acco...
  • Eni
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student Premium

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14.6 My Question or IssueI have the Student premium and I just got an email to reverify that I'm a student. I'm currently in between schools - I was at a community college last year and I'm goin...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System iOS 14.6   My Question or Issue I have the Student premium and I just got an email to reverify that I'm a student. I'm curren...
  • Mihail
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’ve been charged for student premium and I’ve not received my Spotify premium yet

PlanStudent premium CountryIndia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) IPhone 10ROperating System(iOS 10, Android Oreo, Windows 10,etc.) IOS 14.2 My Question or Issueive been charged for student premium and on my end the payment h...

  • Visitor
  • Plan Student premium  Country India   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) IPhone 10R Operating System (iOS 10, Android Oreo, Windows 10,etc.) IOS 14.2 &...
  • Mihail
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium 3 month trial

PlanFreeCountryUSADeviceiPhone 8 PlusOperating SystemiOS 14 My Question or IssueSo I’ve been wanting premium for a little bit now, and decided to get the first 3 months free. However it claims that I have already used a free trial. I even tried using...

  • Visitor
  • Plan Free Country USA Device iPhone 8 Plus Operating System iOS 14   My Question or Issue So I’ve been wanting premium for a little bit now, and decided to get the first 3 months free....
  • Mihail
  • Spotify Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • Premium
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to start Premium free trial

I'm trying to start my 3-month Premium free trial, but when I enter my payment information, it says that I've already had a free trial on my account. Although I'm certain I've never had the free trial, I checked my receipts page just to make sure, an...

  • Visitor
  • I'm trying to start my 3-month Premium free trial, but when I enter my payment information, it says that I've already had a free trial on my account. Although I'm certain I've never had the free tria...
  • Elena
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution www.spotify.com/it/redeem/prepaid/ not working

PlanPremiumCountryItaly Hello. I'm trying to redeem a coupon done with the "18app" cultural voucher. However, every time I try to click "readeem your voucher" from the email this comes out:What should I do?

photo_2021-06-15_17-49-43.jpg
  • Casual Listener
  • Plan Premium Country Italy   Hello. I'm trying to redeem a coupon done with the "18app" cultural voucher. However, every time I try to click "readeem your voucher" from the email this comes...
  • leo2402
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't upgrade (Azerbaijan)

Hi, We're encountering some issues in Azerbaijan to upgrade premium. There is no button or place to click for proceeding to the payment section. (I attached the PNG file below) I have few suggestions:We were excited to see that Spotify coming finally...

  • Newbie
  • Hi, We're encountering some issues in Azerbaijan to upgrade premium. There is no button or place to click for proceeding to the payment section. (I attached the PNG file below)  I have few sugge...
  • Elena
  • Moderator
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes

Superuser Contribution Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. Sprint is dropping Spotify how do I keep my subscription

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue. Sprint ...
  • Mihail
  • Spotify Legend
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes