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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151600 Views

69 replies

10 likes

Premium for Family
  • 151600 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97446 Views

89 replies

4 likes

  • 97446 Views
  • 89 replies
  • 4 likes

If I combine accounts will I lose my playlists

We are looking to move to a duo account and wondering if the person changing or closing their single account will lose their playlists when we combine?

Visitor

We are looking to move to a duo account and wondering if the person changing or closing their single account will lose their playlists when we combine?

AdamDamon

Community Legend

4464 Views

1 replies

0 likes

  • 4464 Views
  • 1 replies
  • 0 likes

Damaged Code on the gift card

Hey.The Code on the back of my gift card is damaged so that I can‘t read ist anymore. What can I do?

Newbie

Hey. The Code on the back of my gift card is damaged so that I can‘t read ist anymore. What can I do?

GinaD93

Visitor

6810 Views

2 replies

0 likes

  • 6810 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cómo puedo cancelar una suscripción que yo pago pero que no es mía?

Pago todos los meses una suscripción de mi hijo pero él ya no vive en Argentina hace 3 años. La tuve que pagar todo este tiempo porque no es fácil darle de baja. Es increíble que para registrarse sea tan fácil y para darle de baja, tan difícil. Estoy...

Visitor

Pago todos los meses una suscripción de mi hijo pero él ya no vive en Argentina hace 3 años. La tuve que pagar todo este tiempo porque no es fácil darle de baja. Es increíble que para registrarse sea...

Ivelina

Moderator

570 Views

1 replies

1 likes

  • 570 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to purchase the student plan After 1yr verification

I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan

Visitor

I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan

lo0oki

Regular

1798 Views

8 replies

0 likes

  • 1798 Views
  • 8 replies
  • 0 likes

Superuser Contribution My annual premium subscription recently just ended but the yearly option is now unavailable?

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemWindows 10 My Question or IssueI have been a spotify premium subscriber for about 3 ish years now. My yearly premium subscription recently just ended ( yesterday ) and when I went to g...

Visitor

  Plan Premium Country United States Device iPhone XS Max Operating System Windows 10   My Question or Issue I have been a spotify premium subscriber for about 3 ish years now. M...

Susan_GP

Moderator

1037 Views

5 replies

0 likes

  • 1037 Views
  • 5 replies
  • 0 likes

Is it usual to get recommended the duo plan despite using Spotify alone?

I've been subscribing the standard premium plan. I'm not sharing my account with anyone. Recently, I'm getting the reccomendation of the duo plan saying like "if you'are sharing your account with anyone, we recommend the duo plan", which suggests Spo...

Visitor

I've been subscribing the standard premium plan. I'm not sharing my account with anyone. Recently, I'm getting the reccomendation of the duo plan saying like "if you'are sharing your account with any...

Maxim

Spotify Star

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Getting ads despite being a premium subscriber

PlanPremiumCountryUKDeviceAllOperating SystemAll My Question or IssueIs there a setting to stop getting ads? I am a premium subscribers but every now and then I get a pop up messages for concerts (now for the UK election) and other advert.In my car, ...

Regular

Plan Premium Country UK Device All Operating System All   My Question or Issue Is there a setting to stop getting ads? I am a premium subscribers but every now and then I get a pop up ...

ribezaz

Spotify Star

759 Views

3 replies

1 likes

  • 759 Views
  • 3 replies
  • 1 likes

why can't i start duo plan

I recently joined the single plan, but would like to add my husband to my account and upgrade to a duo plan.

Visitor

I recently joined the single plan, but would like to add my husband to my account and upgrade to a duo plan.

osornios

Spotify Star

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Changing payment because I've moved country

PlanPremiumCountryFrom UK to PolandMy Question or IssueI've just moved from the UK to Poland and want to change my spotify payment to a Polish card meaning I will pay the Polish spotify fee of 24zl a month. However, when I want to change my location ...

Newbie

Plan Premium Country From UK to Poland My Question or Issue I've just moved from the UK to Poland and want to change my spotify payment to a Polish card meaning I will pay the Polish spotify fee...

osornios

Spotify Star

2345 Views

1 replies

0 likes

  • 2345 Views
  • 1 replies
  • 0 likes

Says3 months free on my app but when I go to pay it says 1 month free.,, no way to contact Spotify?

Recently I noticed my free Spotify won’t show lyrics. So I went to upgrade because it says the Individual plan on my APP says 3 months free and $11.99/month. It also says on the app I cannot upgrade on the app and I need to go on the browser. When I ...

Visitor

Recently I noticed my free Spotify won’t show lyrics. So I went to upgrade because it says the Individual plan on my APP says 3 months free and $11.99/month. It also says on the app I cannot upgrade ...

ribezaz

Spotify Star

1002 Views

1 replies

1 likes

  • 1002 Views
  • 1 replies
  • 1 likes

Payment issue

PlanPremiumCountryBrasilDevice(Samsung Galaxy a54)Operating System(Android) My Question or IssueEstou sendo cobrado 2 vezes. Paguei 11 reais(o meu Premium student), porém cobrou 21 reais na fatura do meu cartão e eu não faço a menor ideia de onde vei...

Newbie

Plan Premium Country Brasil Device (Samsung Galaxy a54) Operating System (Android)   My Question or Issue Estou sendo cobrado 2 vezes. Paguei 11 reais(o meu Premium student), porém cob...

ribezaz

Spotify Star

420 Views

1 replies

1 likes

  • 420 Views
  • 1 replies
  • 1 likes

Solved!! can not buy premium account

I had previously bought a premium subscription, then canceled it, moved to another country, used a free subscription for some time, then moved to another country, continuing to use a free subscription, but soon I was so fed up with advertising that I...

Regular

I had previously bought a premium subscription, then canceled it, moved to another country, used a free subscription for some time, then moved to another country, continuing to use a free subscriptio...

Imoesi

Casual Listener

2849 Views

10 replies

0 likes

  • 2849 Views
  • 10 replies
  • 0 likes

Solved!! Cancelling and renewing premium account several times a year

I would like to maintain a premium account only for a few months of each year. Is there any issue with cancelling and renewing premium account a couple times a year? What happens to my downloaded songs when I cancel my premium account to free? Thanks...

Casual Listener

I would like to maintain a premium account only for a few months of each year. Is there any issue with cancelling and renewing premium account a couple times a year?  What happens to my download...

Maxim

Spotify Star

723 Views

3 replies

0 likes

  • 723 Views
  • 3 replies
  • 0 likes

How can I disconnect my Spotify from my Hulu account since Disney now owns

I was paying 10.99 a month for Spotify and Hulu combined. But I can't access my Hulu anymore because Disney now owns Hulu and asks for a Disney account credentials, which I do not have. I therefore do not want to pay for Spotify and Hulu bundle anymo...

Visitor

I was paying 10.99 a month for Spotify and Hulu combined. But I can't access my Hulu anymore because Disney now owns Hulu and asks for a Disney account credentials, which I do not have. I therefore d...

Maxim

Spotify Star

999 Views

1 replies

0 likes

  • 999 Views
  • 1 replies
  • 0 likes

Cancel my Premium/Subscribtion

Good morningI am writing with a certain problem. The amount for Spotify Premium is charged monthly from my credit card account, but I don't have a login or password and I don't even remember creating such an account. How can I cancel my subscriptions...

Visitor

Good morning I am writing with a certain problem. The amount for Spotify Premium is charged monthly from my credit card account, but I don't have a login or password and I don't even remember crea...

Maxim

Spotify Star

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Why is my Family Basic charged at same price as Family Premium the month after downgrading??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy is my Family Basic charged at same price as Family Premium the month after downgrading??

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why is ...

Maxim

Spotify Star

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Payment Discrepancy - Current vs new subscription

I currently pay $12.99/month for a premium Spotify account, and have been for maybe 1 year+... I see that, in order to subscribe for Spotify premium nowadays, the cost is $9.99. Did the price change? And if so, why did my subscription payment not cha...

Casual Listener

I currently pay $12.99/month for a premium Spotify account, and have been for maybe 1 year+... I see that, in order to subscribe for Spotify premium nowadays, the cost is $9.99.  Did the price c...

LuzXA

Visitor

626 Views

3 replies

0 likes

  • 626 Views
  • 3 replies
  • 0 likes

Solved!! I have buy a premium for rupees 119 but my spotify app doesn’t activate premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

562 Views

1 replies

1 likes

  • 562 Views
  • 1 replies
  • 1 likes