Free trial issue

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Free trial issue

Rempika
Casual Listener

 

i was looking for a new musique app and go to spotify. on the website i see a free month trail. make a account click on the freetrial and got charge for it. 

try to contac any customer service and is the only one a find 

3 Replies

Re: Free trial issue

Rock Star 15
Rock Star 15

Hey @Rempika, and welcome to the community.

Hope you're doing great! 

 

I'm sorry to hear this.

Can you tell me the amount you've been charged for? Also, please make sure that you haven't used a trial before.

 

Let me know how this goes :) 

 

Billy-JRock Star 15
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Note: I'm not a Spotify employee.

Re: Free trial issue

Rempika
Casual Listener

i have been charge 9.99 CAN and like a told you i use facebook to make a account is my 1st time with spotify 

Re: Free trial issue

Rock Star 15
Rock Star 15

Hey, @Rempika.

 

Thanks for the info! 

Could you try checking this support article for more info and the next steps to take?

 

Let me know how this goes :)

Billy-JRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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