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Getting ads despite being a premium subscriber

Getting ads despite being a premium subscriber

Plan

Premium

Country

UK

Device

All

Operating System

All

 

My Question or Issue

Is there a setting to stop getting ads? I am a premium subscribers but every now and then I get a pop up messages for concerts (now for the UK election) and other advert.

In my car, this covers all the screen and because it was not programmed correctly I cannot close the pop up as it is troncated and I must close the app. Not that smart..

 

I am paying not to have any advert so why do I get them?

To be clear I don't get the ads voice as a free member. The ads are pop up messages and they are really annoying. It is bad enough when it is about artists releasing new albums or concerts but today I got one for the UK election!!

 

As said, it is annoying but I cannot accept paying a premium and have to kill the app while driving to be able to continue using it.

 

Also how do I contact Spotify directly. I could only post my issue using the community.  I am paying for a service and would appreciate to deal with Spotify directly.

 

Thank you

Reply
3 Replies

Hello! All good? Welcome to the Spotify Community, it will be a pleasure to help you.

 

I believe you are referring to "Push Notifications", and you can disable them in your Spotify app at:

Settings > Notifications

And then you can disable these notifications in your application and also in email.

 

If it didn't work, just continue sending your answers here.

 

Cheers,
ribezaz 🎶

ribezazRising Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Thanks Ribezaz for your response.

Unfortunately, I checked the notifications settings and they are all off.

What's next?  Thanks

How do I get in touch with Spotify. They seem to hide themselves behind volunteers... 

 

Spotify Notification 2.jpg
Spotify Notification 1.jpg

Hello! Sorry for the delay in responding. I saw some articles here and found it! To choose to no longer receive pop-up recommendations, it's simple to disable the feature, just follow these steps:

 

Step 1: When the pop-up recommendation appears on the screen, tap the "What's This" button.

ribezaz_0-1718323675270.jpeg

 

Step 2: On the next screen, you just need to choose between not receiving new recommendations from that specific artist or completely stopping receiving the pop-ups permanently.

 

ribezaz_2-1718323705678.jpeg

 

 

Once you choose to stop receiving pop-up updates, there is no way to reverse this action, so think carefully before doing this, ok? 🙂

 

Cheers,
ribezaz 🎶

 

ribezazRising Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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