Gift cards don't work

Reply

Gift cards don't work

Sikzp
Casual Listener

I'd like to know why the spotify gift cards aren't working. I bought two and neither one of them work. I'm out $20. What gives?

Plan

Was Premium/ Now Free

Country

USA

 

Device

(Samsung Galaxy 8)

Operating System

(Android Oreo)

My Question or Issue

Gift cards don't work. Why?

 

3 Replies

Re: Gift cards don't work

Rock Star 22
Rock Star 22

Hey @Sikzp, thanks for reaching out to the Community!

 

Let's take a look and see what's happening. Could you try redeeming your Gift Cards here using a different browser or incognito mode? If that doesn't help, please send me a screenshot of the error message being shown (make sure to hide sensitive info when posting to the community).

 

Let me know how this goes :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Gift cards don't work

Sikzp
Casual Listener

Here's the screen shot.

20190710_184119.jpg

Re: Gift cards don't work

Rock Star 22
Rock Star 22

Hey @Sikzp

 

Thanks! I'd recommend getting in touch with Spotify Customer Support here

 

From there, you should be able to connect with a customer support member and they'll take a look and help further!

 

Have a nice day :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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