Gift cards don't work

[Sikzp]

I'd like to know why the spotify gift cards aren't working. I bought two and neither one of them work. I'm out $20. What gives?

Plan

Was Premium/ Now Free

Country

USA

Device

(Samsung Galaxy 8)

Operating System

(Android Oreo)

My Question or Issue

Gift cards don't work. Why?

[Billy-J]

Hey @Sikzp, thanks for reaching out to the Community!

Let's take a look and see what's happening. Could you try redeeming your Gift Cards here using a different browser or incognito mode? If that doesn't help, please send me a screenshot of the error message being shown (make sure to hide sensitive info when posting to the community).

Let me know how this goes :)

[Sikzp]

Here's the screen shot.

[Billy-J]

Hey @Sikzp, 

Thanks! I'd recommend getting in touch with Spotify Customer Support here. 

From there, you should be able to connect with a customer support member and they'll take a look and help further!

Have a nice day :)