Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hello,
Would you be able to advise if buying a Spotify premium gift card from a retailer, will work if I am on the Basic Individual subscription, please?
Thank you.
Solved! Go to Solution.
Hi,
Looks like you're mistaken. I just found Gift Card - Spotify as per point 2:
"The Card is redeemable for full price standalone Premium Individual subscription months only and cannot be redeemed for discounted or group subscriptions (such as Premium Student, Premium Duo, Premium Family, trial offers, or offers combining Premium with other companies' products or services). The card cannot be redeemed for Spotify Basic subscriptions."
Hey @MahZ
You can use our gift cards to redeem time on an individual Premium plan - to continue paying for one, or upgrade from a free account.
You can find more info here:
https://support.spotify.com/article/gift-cards/
Hope it helps. 🙂
Hi Osornios,
Understood, I just wasn't sure if basic individual classifies as "premium", since this plan only came out recently. Which doesn't include audio books. So it should be OK to apply a gift card if I am on this plan?
Thank you.
Hey @MahZ
Yes, the only real difference is that it's missing the audiobooks, but it's as Premium as it can be. 🙂
Hi,
Looks like you're mistaken. I just found Gift Card - Spotify as per point 2:
"The Card is redeemable for full price standalone Premium Individual subscription months only and cannot be redeemed for discounted or group subscriptions (such as Premium Student, Premium Duo, Premium Family, trial offers, or offers combining Premium with other companies' products or services). The card cannot be redeemed for Spotify Basic subscriptions."
Wow. I knew that a credit card is needed for group and discounted subscriptions, but being an individual subscription it should have worked. Too bad. Thanks for the info.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…