Google Home Mini returned to sender

[DawnL]

Plan

Premium

Country

Canada

Device

Google home mini 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I upgraded to premium during the Google home mini promo, the house number got wiped out somehow, therefore the delivery was never made and it was returned to the sender. I talked to google support and they said the promo is over but I could get a another promo code form Spotify to replace it. Is this the case? I have screen shots of the purchase and tracking showing the failed delivery just don’t really want to post on a public forum. Would much prefer someone to get back to me.

[Billy-J]

Hey @DawnL, and welcome to the community.

Hope you're doing great! 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

Have a nice day ahead 🙂 

[DawnL]

Thank you @Billy-J ! I was searching forever for a way to contact someone. So helpful and they’re working on it. Thank you!

[Billy-J]

Hey @DawnL.

No worries! I hope you get this fixed soon.

Have a great weekend 🙂