Got charged for free trial

[Rosalie1]

I have started the free trial on spotify but have still been charged.  How do I get a refund? 

[SergioDavid]

Hey @Rosalie1, welcome to the Community!

You might have not been eligible for the offer. This explains getting charged the standard rate. You might not be eligible for a number of reasons such as:

• You've purchased a similar offer before
• You're using a payment method that has been used to pay for a similar offer
• You've already been Premium in the past
• Your payment method didn't meet the requirements for the offer (you had to had signed up with a recurring payment method, such as a credit card)

If that doesn't seem right, reach out to our team via Twitter or Facebook. They'll be able to take a look at your account to see what's going on. They'll also be able to see what the possibility of a refund is.

We hope that helps 🙂