HELP! I was charged twice this month.

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HELP! I was charged twice this month.

Lulu_1

 

 I was charged twice this month for the Spotify Premium Account.  Please refund my second charge as I only want spotify premium for one month. I am a student and CANNOT afford to have money taken every week from my account.


Many thanks,

L

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Jose_M

Hello @Lulu_1!

 

Thanks for your reply 🙂 I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on! I'll be here to help 🙂

Jose_MSpotify Star
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6 Replies

landonharris88

Follow this link to contact spotify support, they should be able to get you your money back!

Jose_M

Hello @Lulu_1!

Thanks for reaching out, I'm sure we can figure out what happened here.

Were those payments made on the same date? Also, has this happened to you before, or is it the first time?

I'd suggest reading this Support article for me info.


Keep me posted 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Lulu_1

It's my first time using premium. My first month was supposed to be free until the 25th of this month. The payment went through on the 25th, but another one last night as well. 

Marked as solution

Jose_M

Hello @Lulu_1!

 

Thanks for your reply 🙂 I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on! I'll be here to help 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Lulu_1

The money has been returned to my account. Thank you also very much for the support! 

 

Have a great day 🙂 

Jose_M
Hey! I'm glad to hear everything's fine now. Make sure to let me know if there's anything else I can help with and https://open.spotify.com/track/6JWddKPdqvDc2WkPEi9grC?si=r-6e-RMdSby7BB3HR5Rv-g
Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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