Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I have tried over the past three days to input a credit card but it continuously says payment failed. I have tried different cards (both are absolutely fine, one is an actual credit card and the other is a prepaid credit card. Which works as I have u...
I deleted my Spotify account over 3 months ago, and I've found I have still been charged the $12 each month.I had to create a new account (this one) in order to try contact someone about it, and this is the best hope I have got. How do I stop getting...
Is this a one time thing meaning once you hit this limit you can no longer DL? Or can you delete songs and then DL again until you hit the limit. I am thinking of going premium but I only listen off line and I could see myself going through 3k songs ...
I signed up for a premium account before I knew I could get a student discount. Is there a way to swap to get the student discount without loosing all of my downloaded music?
Does anyone know what time the Valentine’s Day free trial offer ends in eastern time?
I would like to surprise my girl friend with Spotify Premium for valentines day. Obviulsy I want this to be a surprise and just giving her $10/mth does't have that romantic feel. Is there a way to do this? I tried to do the family pack but they wont ...
Hey! A couple days ago, on feb 6th, I paid for the 1 year premium option. The money was taken from my bank account, but every time i log into spotify on my phone or tablet a banner unfolds telling me i don't have premium. I don't know if it is helpfu...
I have been trying to change my credit card number for the next payment but it only gives me the option of cancel my suscription which I rather not.
When I press on « free premium trial » nothing happends and I can’t get premium
HI, it was my first time to purchase Spotify Premium and the website says that, you will get 3month Spotify Premium but when I checked my account on the next day, I did not get the "3 months Spotify Premium" and the website tells me that i am not qua...
As title says, after failed recurring Family Subscription payment, i had to change my card information. Automatically i was subscribed to normal subscription, leaving two family members without service. I can switch to family subscription again, but ...
Hi, pre-paid premium Spotify for one year. Now however I would like to join the Family plan that has been opened by a family member. Will I get a refund for the pre-paid months ahead?
I I just changed to premium, but everything it's like i wasn't premium.. any idea why?
Do alredy get a notify for 30days trial for premium. But still not working as a premium
Hey there, my name is Jace and I've been using Spotify for quite a while, for some reason my account has been hacked.I opened a new one due to the fact that I don't really care about opening a new one and losing the old one. I want to see if I like t...
Hello. I saw an offer in the Spotify mobile app that gives a discount to students. I'm from Latvia and I'm learning in PIKC RVT(Rigas Valsts Tehnikums -> Rigas technical school). I went to check in if I can apply, but wasn't really able, because my s...
I have Premium already, if I choose the Family Package today, will it be activated immediately and I'll get the charges until my Billing Date? My Billing Date is the 17th of each month. Or will I get the charges today and the Billing Date is gonna ch...
Hello, My credit card expired and when I tried to use my new one on Spotify, I keep getting an error, I tried used a different card and it didn't work. Both cards were used in the past for purchases in foreign countries. Any idea on what I should do ...
What day will this 60 day trial be available till? I need to buy a prepaid credit card before I can get it so I need to know what day I have until I have to sign up for it. Thanks, Rylee.
I have the 7 day plan and it wont let me cancle that to join a family plan that i have been invited to. how can i fix that?
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