Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
(Update: I realized when I was trying to relink and it was automatically picking my user name and free account but I did have the option to click "not you". That way it brought me to a screen I could log in to and after that I then had the premium sp...
I was on my phone and pressed get more skips. It did not tell me if it was the real premium or the 30-day trial. I am worried that I paid for the real one and not the 30-day trial because it did not tell me. How much months does this last and do I ha...
Hi.I have a premium plan.Recently I changed my debit card no.But it has the same account no.I tried to update on my account but its always failed.the update is not completing.my new debit card is good, theres no problem with it.I dont know why spotif...
i got a problem which is i just activate my overseas payment and after i follow the steps, payment failed. please help me.. thanks
Não consigo logar minha conta Premium de jeito nenhum, porém continua descontando do meu cartão. Criei outra conta e consegui com o mesmo e-mail porém tb não consigo acessar minha conta Premium e continua descontando. Me ajudrm
I've tried to cancel my subscription several times, but I always get this error message: "Qualcosa è andato storto. Riprova. ". I've tried to use different web browsers (Firefox, Microsoft edge, google chrome) but it continues to give me this error, ...
Hey guys, I accidentally got the Spotify premium trial. But I actually wanted to redeem a 60 day trial birthday voucher in 2 months (that’s when I’ll need it, cause I’m travelling).Is it possible to “cancel” the trial period, cause I want to get the ...
Hi with my previous mobile company i have spotify i use my Facebook account to connect to spotify now i am with a new mobile provider iam supposed to get 6 months free premium subscription i have a problem to connect to spotify when i connect with my...
My 2 Spotify account suddenly lost its premium status and I don't know why
The option to activate Hulu using the student premium just isn't there even though I clearly have the student premium. Spotify works fine though.
Within these past few days I've gotten this same banner a few times at the top of the Spotify app promoting Hulu for 99 cents.I explicitly signed up for Spotify premium not to recieve advertisements. Whether the offer is exclusive to premium members ...
Quero fazer um plano familiar e pagar com boleto. Achei a possibilidade de pagamento com boleto no plano individual, mas não no familiar. Por quê?
Hola ! Mi mamá había pagado el Premium y no lo tenemos, ella Nunca dejó de pagar y se nos fue el Premium.
Atm me and my mum are paying separately. If we update to family will our current subscriptions cancel or do we need to cancel that first?
Hello, I'm trying to renew my Spotify subscription. I have a prepaid Visa gift card, I've always used them for my Spotify and it keeps saying payment cannot be processed although there is money on the card. Anybody have any idea to how to fix the iss...
I have been seeing an add for Hulu. I thought the point of purchasing a premium membership was to avoid the adds.
Hi. I was wondering if there was a way a premium user could switch on ads, and switch them back off when desired. I remembered discovering great albums and playlists through ads and, as I am running out of music I'd like to have them again based on m...
I payed yesterday for my premium account and deleted it today, but it says that I can use it 'till 16/05.It's not a month but 10 days, so I want to know what happened, if you can fix it and give me my premium month or my money.Thanks
I want to cancel my free month of Spotify premium before it charges me and the website says maintenance issues. What should I do? Will they charge me? I have student discount I want to apply when I buy it.
Hi! my name is Ed and im from Israel, i bought 'Spotify Premium' while visiting the US about 3 months ago. since then Spotify has become available in Israel and costs about half the price that the US version costs (20 shekels as opposed to 34 shekels...