Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62419 Views
- 43 replies
- 3 likes
- 62419 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8080 Views
- 23 replies
- 2 likes
- 8080 Views
- 23 replies
- 2 likes
Don’t play again button missing with premium.
I tried out Spotify and I loved that it gave me the option to not play a song on a playlist again If I don’t like it. When I upgraded to premium that option disappeared. I saw where a few people had this problem but didn’t see any resolution. Has any...
- I tried out Spotify and I loved that it gave me the option to not play a song on a playlist again If I don’t like it. When I upgraded to premium that option disappeared. I saw where a few people had ...
-
-
- Spotify Star
- 5074 Views
- 3 replies
- 9 likes
- 5074 Views
- 3 replies
- 9 likes
Spotify Premium Family
Hey! So I've just signed up, two days ago, to a Spotify Premium Family account and I am the only one who hasn't received an invite in mail e-mail account.It has been re-sent many times, my password to spotify has been reset (yep, I got THAT email) an...
- Hey! So I've just signed up, two days ago, to a Spotify Premium Family account and I am the only one who hasn't received an invite in mail e-mail account. It has been re-sent many times, my password...
-
-
- Spotify Star
- 337 Views
- 2 replies
- 0 likes
- 337 Views
- 2 replies
- 0 likes
"Payment failed. Try again, or use a different payment method. "
PlanFreeCountryNew ZealandDeviceS5Operating SystemWindows 10 My Question or IssueContinually getting this message after trying to subscribe to a 30 day trial via a Visa payment. Ive tried all the help steps with no success and cannot use any other pa...
- Plan Free Country New Zealand Device S5 Operating System Windows 10 My Question or Issue Continually getting this message after trying to subscribe to a 30 day trial via a Visa payme...
-
-
- Spotify Star
- 477 Views
- 1 replies
- 0 likes
- 477 Views
- 1 replies
- 0 likes
60 trial
PlanPremiumCountry Device(Samsung Galaxy s8Operating System(Android Oreo My Question or Issue I signed up for a 60-day trial but my account is showing that it's only 30 days. Can we get this corrected?
- Plan Premium Country Device (Samsung Galaxy s8 Operating System (Android Oreo My Question or Issue I signed up for a 60-day trial but my account is showing that it'...
-
-
- Spotify Star
- 284 Views
- 4 replies
- 0 likes
- 284 Views
- 4 replies
- 0 likes
Change from Premium Family to own Premium-Account
PlanPremium FamilyCountry GermanyDeviceiPhone 8Operating System My Question or Issue Im member of a Prtemium-Family Account (I was invited by my partner) and want to establish my own Premium Account. For that I have the following questions: How can I...
- Plan Premium Family Country Germany Device iPhone 8 Operating System My Question or Issue Im member of a Prtemium-Family Account (I was invited by my partner) and ...
-
-
- Community Legend
- 255 Views
- 1 replies
- 0 likes
- 255 Views
- 1 replies
- 0 likes
Hulu can't authorize my account
When I reactivated my account at the begging of the year I waited too long and it told me I would have to wait a month to Activate Hulu. So I waited and my account was finally in the loop of the student discount. I logged onto my Spotify account and ...
- When I reactivated my account at the begging of the year I waited too long and it told me I would have to wait a month to Activate Hulu. So I waited and my account was finally in the loop of the stud...
-
-
- Community Legend
- 268 Views
- 1 replies
- 0 likes
- 268 Views
- 1 replies
- 0 likes
Spotify Premium Ended Early
My Question or Issue I bought spotify premium for a one year deal on september 8th of 2017 for $120, so how come my spotify premium ended july 8th of 2018, 2 months before it should’ve ended
- My Question or Issue I bought spotify premium for a one year deal on september 8th of 2017 for $120, so how come my spotify premium ended july 8th of 2018, 2 months before it should’ve ended
-
-
- Community Legend
- 580 Views
- 1 replies
- 1 likes
- 580 Views
- 1 replies
- 1 likes
Being charged even if I canceled my plan
greetings,my family used to use spotify family but decided to cancel it, even after doing so, they still pay it until today, and there are 8 charges of spotify coming each month, how can I stop this. thank you.
- greetings, my family used to use spotify family but decided to cancel it, even after doing so, they still pay it until today, and there are 8 charges of spotify coming each month, how can I sto...
-
-
- Not applicable
- 335 Views
- 2 replies
- 0 likes
- 335 Views
- 2 replies
- 0 likes
Superuser Contribution Quebec, cannot update payment options
PlanPremiumCountry Canada (Quebec province) My Question or Issue I have been a premium subscriber for many years now without any issues. I now need to update my payment information for new ones, but when attempting to submit my new information there ...
- Plan Premium Country Canada (Quebec province) My Question or Issue I have been a premium subscriber for many years now without any issues. I now need to update my payment inf...
-
-
- Roadie
- 1128 Views
- 3 replies
- 0 likes
-
PaymentPremiumQuebec
- 1128 Views
- 3 replies
- 0 likes
student premium subscription
Plan: Spotify Premium, StudentPremiumCountry: USA Device: iPhone 8 and MacBook AirOperating System: iOS 10 My Question or Issue:I got a notification today saying my subscription with spotify student premium is ending tomorrow. I followed the link giv...
- Plan: Spotify Premium, Student Premium Country: USA Device: iPhone 8 and MacBook Air Operating System: iOS 10 My Question or Issue: I got a notification today saying my sub...
-
-
- Spotify Star
- 265 Views
- 1 replies
- 0 likes
- 265 Views
- 1 replies
- 0 likes
Cobrança elevada
Olá pessoal!!!Estou com um problema que não estou entendendo. Gostaria de saber o porquê da cobrança elevado da spotify desse mês, a fatura ainda não fechou. Gostaria de explicações sendo que foram debitados os valores do mês 06 e 07 e tem mais uma c...
- Olá pessoal!!! Estou com um problema que não estou entendendo. Gostaria de saber o porquê da cobrança elevado da spotify desse mês, a fatura ainda não fechou. Gostaria de explicações sendo que foram...
-
-
- Spotify Star
- 301 Views
- 4 replies
- 0 likes
- 301 Views
- 4 replies
- 0 likes
Superuser Contribution Subscribed to the £0.99 3-month summer deal only to pay £9.99.
I paid £9.99 for two consecutive months now while I applied to the £0.99 offer. I am also a student but I registered with my personal account since I have been changing universities over the past 2 years and because I already had an account with my c...
- I paid £9.99 for two consecutive months now while I applied to the £0.99 offer. I am also a student but I registered with my personal account since I have been changing universities over the past 2 y...
-
-
- Roadie
- 327 Views
- 1 replies
- 0 likes
- 327 Views
- 1 replies
- 0 likes
Student but charged £9.99?
Hi, please can you explain why I have been charged £9.99, when I have had a student premium account for less than 12 months? I want a refund for the overpayment of £5.00. Please respond quickly.
- Hi, please can you explain why I have been charged £9.99, when I have had a student premium account for less than 12 months? I want a refund for the overpayment of £5.00. Please respond quick...
-
-
- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
PS plus & Spotify Premium discount
Hi, I am a Spotify Family user and PS plus for a while. Is there a way to connect both account and obtain 10% discount, or is it only for new subscriptions? Thank you
- Hi, I am a Spotify Family user and PS plus for a while. Is there a way to connect both account and obtain 10% discount, or is it only for new subscriptions? Thank you
-
-
- Spotify Star
- 5510 Views
- 1 replies
- 0 likes
- 5510 Views
- 1 replies
- 0 likes
I cant send a invite to the family plan
Country : BrazilPlan : Family/Premium My Question or Issue Im trying to send an invitation to add a person (to the Family Premium plan ) but isnt working. The person lives in my adress. The Family/Premium was going well ( for 2 moths since we changed...
- Country : Brazil Plan : Family/Premium My Question or Issue Im trying to send an invitation to add a person (to the Family Premium plan ) but isnt working. The person lives in ...
-
-
- Spotify Star
- 787 Views
- 3 replies
- 0 likes
- 787 Views
- 3 replies
- 0 likes
Superuser Contribution Plano Premium não ativa
PlanPremiumCountryBrasil DeviceSony Xperia Z2, Notebook Acer Aspire E5Operating SystemAndroid, Windows 10 My Question or IssueBom dia, já fazem 7 dias úteis que paguei o boleto para ativar o plano premium, 6 dias que recebi o email confirmando o paga...
- Plan Premium Country Brasil Device Sony Xperia Z2, Notebook Acer Aspire E5 Operating System Android, Windows 10 My Question or Issue Bom dia, já fazem 7 dias úteis que paguei...
-
-
- Spotify Star
- 393 Views
- 2 replies
- 0 likes
- 393 Views
- 2 replies
- 0 likes
Superuser Contribution mensagem de falha no pagamento
bom dia, estou recebendo um e-mail com a informação de que meu pagamento não foi executado, porém ele foi cobrado na fatura. já troquei o cartãoe continuo recebendo a mesma msg. gostaria de saber o que esta acontecendo.
- bom dia, estou recebendo um e-mail com a informação de que meu pagamento não foi executado, porém ele foi cobrado na fatura. já troquei o cartãoe continuo recebendo a mesma msg. gostaria de saber o q...
-
-
- Spotify Star
- 315 Views
- 2 replies
- 0 likes
- 315 Views
- 2 replies
- 0 likes
Não consigo efetuar pagamento
Boa tarde!Tenho uma conta Premiuim no Spotify há alguns anos, plano familiar.Mas este mês, eles estão ausando problemas nas verificações do pagamento da minha conta. Já tentei com dois cartões diferente, ambos com limite para passar o valor cobrado, ...
- Boa tarde! Tenho uma conta Premiuim no Spotify há alguns anos, plano familiar. Mas este mês, eles estão ausando problemas nas verificações do pagamento da minha conta. Já tentei com dois cartões di...
-
-
- Spotify Star
- 347 Views
- 2 replies
- 0 likes
- 347 Views
- 2 replies
- 0 likes
Hulu activation
Planpremium student + HuluCountry U.SDeviceLaptop ( Dell pavilion)Operating SystemWindows 10 My Question or Issue I have Spotify premium for students and would like to activate my Hulu account with it, but I have not been given the option to merge th...
- Plan premium student + Hulu Country U.S Device Laptop ( Dell pavilion) Operating System Windows 10 My Question or Issue I have Spotify premium for students a...
-
-
- Spotify Star
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Being Charged for a Ghost Account
PlanFree/PremiumCountry USADeviceMac MiniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue At my job we have canceled a spotify account, but are still being charged for a renewal fee ($9.99) and another charge of $15.89, bo...
- Plan Free/Premium Country USA Device Mac Mini Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue At my job we have canceled a spotify acco...
-
-
- Spotify Star
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes