Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 186901 Views
- 118 replies
- 12 likes
- 186901 Views
- 118 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 21192 Views
- 28 replies
- 4 likes
- 21192 Views
- 28 replies
- 4 likes
Solved!! Signed-up for Free Trial of Premium but isn't Working
PlanFree/Premium < This is the entire point of my questionCountry: Australia DeviceOnline Chrome, MSI Laptop, Samsung Galaxy S7Operating SystemWindows 10, Android 8.0 My Question or IssueI installed the app on my phone today, signed up using Facebook...
- Plan Free/Premium < This is the entire point of my question Country: Australia Device Online Chrome, MSI Laptop, Samsung Galaxy S7 Operating System Windows 10, Android 8.0 &nbs...
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- Spotify Star
- 515 Views
- 3 replies
- 1 likes
- 515 Views
- 3 replies
- 1 likes
I have a premium account but appears as free in android
Hello!I have a premium account since yesterday and it works properly in my PC but in my mobile (android) appears as a free one. I have restarted it, reinstall it, close all my accounts... And it doesn´t work.My mobile is a BQ Aquaris U2. What more sh...
- Hello! I have a premium account since yesterday and it works properly in my PC but in my mobile (android) appears as a free one. I have restarted it, reinstall it, close all my accounts... And it do...
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- Spotify Star
- 212 Views
- 1 replies
- 0 likes
- 212 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Country limitations
The person who should become the annual gift card cannot use the it because of country limitation. Please send a new code for Spain.This is incredible. We are talking about cash = gift cards
- The person who should become the annual gift card cannot use the it because of country limitation. Please send a new code for Spain. This is incredible. We are talking about cash = gift cards
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- Spotify Legend
- 618 Views
- 3 replies
- 0 likes
- 618 Views
- 3 replies
- 0 likes
migrating subscription to new Spotify accojtv
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry CanadaDeviceIPhone SEOperating SystemiOS 10 My Question or Issuei have a spotify subscription with Fido Mobile. I...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Canada Device IPhone SE Operating System iOS...
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- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
changing year long premium to family plan
PlanPremiumCountry USADeviceSamsung Galaxy 8, XBox OneX, iPhone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought the year long preium plan, thinking it was the family plan. I would like to have the family plan. Ho...
- Plan Premium Country USA Device Samsung Galaxy 8, XBox OneX, iPhone6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought the ...
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- Community Legend
- 261 Views
- 1 replies
- 0 likes
- 261 Views
- 1 replies
- 0 likes
Solved!! Wrong subscription
PlanPremiumCountry AustriaDeviceIPhone XOperating SystemiOS 12 My Question or Issue So, I've recently decided to try the 30-trial Premium, i've went ahead entered my PayPal, logged in and stuff and I honestly don't know maybe I messed up, but I've be...
- Plan Premium Country Austria Device IPhone X Operating System iOS 12 My Question or Issue So, I've recently decided to try the 30-trial Premium, i've went ahead e...
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- Casual Listener
- 510 Views
- 2 replies
- 1 likes
- 510 Views
- 2 replies
- 1 likes
Solved!! I am a verified Student but charged normal Premium price
PlanStudent Prenium Country CanadaDeviceiPod v6 and my laptopOperating System(iOS 11 (I think) and Windows 10) My Question or IssueI've been a verified student since August, but for the last two bill cycles I've been charged the full $9.99 instead of...
- Plan Student Prenium Country Canada Device iPod v6 and my laptop Operating System (iOS 11 (I think) and Windows 10) My Question or Issue I've been a verified student sinc...
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- Spotify Star
- 333 Views
- 1 replies
- 0 likes
- 333 Views
- 1 replies
- 0 likes
Problem with Spotify Student abroad
Hello,I am trying to take advantage of the Spotify Student offer, which I have succesfully verified. However, I ran into a problem when trying to pay. I am from the US going to school in Ireland, so it will not let me pay with my American card. When ...
- Hello, I am trying to take advantage of the Spotify Student offer, which I have succesfully verified. However, I ran into a problem when trying to pay. I am from the US going to school in Ireland,...
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- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
ANNOYED
Hi I signed up for Spotify 4 months ago and then tried to cancel cause of the $16 a week well when I logged into my account it said I’m not premium yet it’s still taking money out of my account!! I’m not happy someone help!!! PlanPremiumCountryNew Ze...
- Hi I signed up for Spotify 4 months ago and then tried to cancel cause of the $16 a week well when I logged into my account it said I’m not premium yet it’s still taking money out of my account!! I’m...
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- Spotify Star
- 371 Views
- 3 replies
- 0 likes
- 371 Views
- 3 replies
- 0 likes
Premium account not recognized
PlanPremiumCountryUSADeviceGoogle Pixel & Google homeOperating SystemAndroid My Question or Issue Hi - I have a premiun account and I have been having issues to get google home to play songs in my account even though they are linked. I just went into...
- Plan Premium Country USA Device Google Pixel & Google home Operating System Android My Question or Issue Hi - I have a premiun account and I have been having issues...
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- Spotify Star
- 476 Views
- 1 replies
- 0 likes
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Account subscriptionPremium accounts
- 476 Views
- 1 replies
- 0 likes
Need Help!
I am being charged for my free account. I was up till recently a premium member. I had to change my password and in this process it has made me a free member.I have tried all the run around with sign out and sign in. I have even uninstalled and reins...
- I am being charged for my free account. I was up till recently a premium member. I had to change my password and in this process it has made me a free member. I have tried all the run around with si...
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- Spotify Star
- 1056 Views
- 6 replies
- 0 likes
- 1056 Views
- 6 replies
- 0 likes
Spotify premium won’t work
I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and back in and also deleting the app and re installing....
- I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and b...
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- Spotify Star
- 515 Views
- 1 replies
- 1 likes
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Mobile
- 515 Views
- 1 replies
- 1 likes
I need help please
Hi I head paied my spotify Premium. But i dont have access animore . What can i do? On my bank account is the payment. I have spotify a couple of years now and head until this month no problems but this Time they booked it from my bank but it dosent ...
- Hi I head paied my spotify Premium. But i dont have access animore . What can i do? On my bank account is the payment. I have spotify a couple of years now and head until this mon...
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- Spotify Star
- 526 Views
- 1 replies
- 0 likes
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AccountPremium
- 526 Views
- 1 replies
- 0 likes
Cargo por cambio de método de pago.
Hola. Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando a que me devuelvan el dinero .¿Hay un periodo de tiempo predet...
- Hola. Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando...
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- Music Fan
- 889 Views
- 1 replies
- 2 likes
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AccountsPaymentPayment Problems
- 889 Views
- 1 replies
- 2 likes
No option to use Smart
Hi, The only option I'm getting whenever I tried to subscribe for premium is "Family Premium" via credit card or debit card. I keep getting an error message stating I'm not eligible for the mobile premium. My premium will end on 10/14 and I need an a...
- Hi, The only option I'm getting whenever I tried to subscribe for premium is "Family Premium" via credit card or debit card. I keep getting an error message stating I'm not eligible...
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- Regular
- 316 Views
- 1 replies
- 0 likes
- 316 Views
- 1 replies
- 0 likes
premium doesn't work anymore on phone
PlanPremium StudentsCountrySwitzerland Device(Huawei P10 Lite, Macbook Pro) My Question or IssueMy premium account was paused because I didnt pay. Now I payed but it doesnt recognize it on my phone, on my laptop I can choose the songs but it still ha...
- Plan Premium Students Country Switzerland Device (Huawei P10 Lite, Macbook Pro) My Question or Issue My premium account was paused because I didnt pay. Now I pa...
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- Spotify Star
- 506 Views
- 1 replies
- 0 likes
- 506 Views
- 1 replies
- 0 likes
Premium for Student Subscription not Working
PlanPremiumCountry Hong KongDeviceiPhone 6SOperating SystemIOS12 My Question or Issue I subscribed premium for student, but the subscription is still free in my Spotify App. I double checked and I was in the correct account. I received a receipt emai...
- Plan Premium Country Hong Kong Device iPhone 6S Operating System IOS12 My Question or Issue I subscribed premium for student, but the subscription is still free in my Spo...
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- Casual Listener
- 243 Views
- 2 replies
- 0 likes
- 243 Views
- 2 replies
- 0 likes
Superuser Contribution Paying for premium but only have free version
I have been paying for premium for a while now but when I log into my account it says I have the free version and I still have to listen to adverts. I want to cancel the 9.99 I am paying each month as I am paying for nothing!
- I have been paying for premium for a while now but when I log into my account it says I have the free version and I still have to listen to adverts. I want to cancel the 9.99 I am paying each month a...
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- Composer
- 474 Views
- 4 replies
- 1 likes
- 474 Views
- 4 replies
- 1 likes
Superuser Contribution Every month get an "cannot charge you" error
PlanPremiumCountry Czech Republic DeviceN/AOperating SystemN/A My Question or Issue I've subscribed to Premium and pay using my card. Every month I get an error "we are unable to charge you", then I have to go to your site and change the card informa...
- Plan Premium Country Czech Republic Device N/A Operating System N/A My Question or Issue I've subscribed to Premium and pay using my card. Every month I get an error "we...
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- Spotify Legend
- 504 Views
- 1 replies
- 0 likes
- 504 Views
- 1 replies
- 0 likes
Superuser Contribution Monthly payment charged twice this month
Plan PremiumCountry Spain Hello, I have only one Premium account and I've recieved the monthly payment charged twice this month. One on the 13th and 16th of September. Is there a way for you to cancel one or shall I do it directly through my bank? I'...
- Plan Premium Country Spain Hello, I have only one Premium account and I've recieved the monthly payment charged twice this month. One on the 13th and 16th of September. Is there a...
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- Spotify Legend
- 513 Views
- 4 replies
- 0 likes
- 513 Views
- 4 replies
- 0 likes