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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83500 Views
  • 30 replies
  • 5 likes
  • 83500 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45667 Views
  • 19 replies
  • 3 likes
  • 45667 Views
  • 19 replies
  • 3 likes

Add support for Google ChromeCast

(Update: I realized when I was trying to relink and it was automatically picking my user name and free account but I did have the option to click "not you". That way it brought me to a screen I could log in to and after that I then had the premium sp...

  • Newbie
  • (Update: I realized when I was trying to relink and it was automatically picking my user name and free account but I did have the option to click "not you". That way it brought me to a screen I could...
  • magnusholmqvist
  • Spotify
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution On my phone I pressed get more skips and it did it right away did it do 30 day trial or actual?

I was on my phone and pressed get more skips. It did not tell me if it was the real premium or the 30-day trial. I am worried that I paid for the real one and not the 30-day trial because it did not tell me. How much months does this last and do I ha...

  • Newbie
  • I was on my phone and pressed get more skips. It did not tell me if it was the real premium or the 30-day trial. I am worried that I paid for the real one and not the 30-day trial because it did not ...
  • Melody
  • Community Manager
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Payment method update

Hi.I have a premium plan.Recently I changed my debit card no.But it has the same account no.I tried to update on my account but its always failed.the update is not completing.my new debit card is good, theres no problem with it.I dont know why spotif...

  • Newbie
  • Hi.I have a premium plan.Recently I changed my debit card no.But it has the same account no.I tried to update on my account but its always failed.the update is not completing.my new debit card is goo...
  • MikePulidoSalas
  • Newbie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment failed

i got a problem which is i just activate my overseas payment and after i follow the steps, payment failed. please help me.. thanks

  • Newbie
  • i got a problem which is i just activate my overseas payment and after i follow the steps, payment failed. please help me.. thanks
  • JulianA_Bogota
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar assinatura

Não consigo logar minha conta Premium de jeito nenhum, porém continua descontando do meu cartão. Criei outra conta e consegui com o mesmo e-mail porém tb não consigo acessar minha conta Premium e continua descontando. Me ajudrm

  • Visitor
  • Não consigo logar minha conta Premium de jeito nenhum, porém continua  descontando do meu cartão. Criei outra conta e consegui com o mesmo e-mail porém tb não consigo acessar minha conta Premium...
  • JulianA_Bogota
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in cancelling my spotify subscription

I've tried to cancel my subscription several times, but I always get this error message: "Qualcosa è andato storto. Riprova. ". I've tried to use different web browsers (Firefox, Microsoft edge, google chrome) but it continues to give me this error, ...

  • Newbie
  • I've tried to cancel  my subscription several times, but I always  get this error message: "Qualcosa è andato storto. Riprova. ".   I've tried to use different web browsers (Firefox, M...
  • JulianA_Bogota
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally got Spotify premium trial-but wanted to redeem a better trial-voucher

Hey guys, I accidentally got the Spotify premium trial. But I actually wanted to redeem a 60 day trial birthday voucher in 2 months (that’s when I’ll need it, cause I’m travelling).Is it possible to “cancel” the trial period, cause I want to get the ...

  • Newbie
  • Hey guys,  I accidentally got the Spotify premium trial.  But I actually wanted to redeem a 60 day trial birthday voucher in 2 months (that’s when I’ll need it, cause I’m travelling). Is...
  • JulianA_Bogota
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium 6 months free

Hi with my previous mobile company i have spotify i use my Facebook account to connect to spotify now i am with a new mobile provider iam supposed to get 6 months free premium subscription i have a problem to connect to spotify when i connect with my...

  • Visitor
  • Hi with my previous mobile company i have spotify i use my Facebook account to connect to spotify now i am with a new mobile provider iam supposed to get 6 months free premium subscription i have a p...
  • JulianA_Bogota
  • Roadie
  • 3097 Views
  • 1 replies
  • 0 likes
  • Premium 6 months free
  • 3097 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscriptions disappeared

My 2 Spotify account suddenly lost its premium status and I don't know why

  • Newbie
  • My 2 Spotify account suddenly lost its premium status and I don't know why
  • JulianA_Bogota
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Can't activate Hulu with student premium.

The option to activate Hulu using the student premium just isn't there even though I clearly have the student premium. Spotify works fine though.

  • Regular
  • The option to activate Hulu using the student premium just isn't there even though I clearly have the student premium. Spotify works fine though.
  • megamu098
  • Newbie
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android] Hulu advertisements with Spotify Premium

Within these past few days I've gotten this same banner a few times at the top of the Spotify app promoting Hulu for 99 cents.I explicitly signed up for Spotify premium not to recieve advertisements. Whether the offer is exclusive to premium members ...

  • Casual Listener
  • Within these past few days I've gotten this same banner a few times at the top of the Spotify app promoting Hulu for 99 cents. I explicitly signed up for Spotify premium not to recieve advertisement...
  • Sixxx
  • Casual Listener
  • 316 Views
  • 4 replies
  • 1 likes
  • 316 Views
  • 4 replies
  • 1 likes

Pagamento plano familiar

Quero fazer um plano familiar e pagar com boleto. Achei a possibilidade de pagamento com boleto no plano individual, mas não no familiar. Por quê?

  • Newbie
  • Quero fazer um plano familiar e pagar com boleto. Achei a possibilidade de pagamento com boleto no plano individual, mas não no familiar. Por quê?
  • Bittencourt
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hola ! Mi mamá había pagado el Premium y no lo tenemos, ella Nunca dejó de pagar y se nos fue el Premium.

  • Casual Listener
  • Hola !  Mi mamá había pagado el Premium y no lo tenemos, ella Nunca dejó de pagar y se nos fue el Premium. 
  • Flor_B99
  • Casual Listener
  • 345 Views
  • 4 replies
  • 0 likes
  • 345 Views
  • 4 replies
  • 0 likes

Upgrading to family

Atm me and my mum are paying separately. If we update to family will our current subscriptions cancel or do we need to cancel that first?

  • Casual Listener
  • Atm me and my mum are paying separately. If we update to family will our current subscriptions cancel or do we need to cancel that first? 
  • Bittencourt
  • Spotify Star
  • 370 Views
  • 4 replies
  • 1 likes
  • 370 Views
  • 4 replies
  • 1 likes

Trying to renew subscription

Hello, I'm trying to renew my Spotify subscription. I have a prepaid Visa gift card, I've always used them for my Spotify and it keeps saying payment cannot be processed although there is money on the card. Anybody have any idea to how to fix the iss...

  • Casual Listener
  • Hello, I'm trying to renew my Spotify subscription. I have a prepaid Visa gift card, I've always used them for my Spotify and it keeps saying payment cannot be processed although there is money on th...
  • Jaku11
  • Casual Listener
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I seeing an add when I have premium?

I have been seeing an add for Hulu. I thought the point of purchasing a premium membership was to avoid the adds.

  • Newbie
  • I have been seeing an add for Hulu. I thought the point of purchasing a premium membership was to avoid the adds.
  • JuanSebastian
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! I enjoyed ads, can I activate them being premium?

Hi. I was wondering if there was a way a premium user could switch on ads, and switch them back off when desired. I remembered discovering great albums and playlists through ads and, as I am running out of music I'd like to have them again based on m...

  • Casual Listener
  • Hi.   I was wondering if there was a way a premium user could switch on ads, and switch them back off when desired. I remembered discovering great albums and playlists through ads and, as I am...
  • Hardow2011
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium issues

I payed yesterday for my premium account and deleted it today, but it says that I can use it 'till 16/05.It's not a month but 10 days, so I want to know what happened, if you can fix it and give me my premium month or my money.Thanks

  • Newbie
  • I payed yesterday for my premium account and deleted it today, but it says that I can use it 'till 16/05. It's not a month but 10 days, so I want to know what happened, if you can fix it and give me...
  • Melody
  • Community Manager
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

I need to cancel my Spotify premium but the website says it’s having maintenance issues.

I want to cancel my free month of Spotify premium before it charges me and the website says maintenance issues. What should I do? Will they charge me? I have student discount I want to apply when I buy it.

  • Casual Listener
  • I want to cancel my free month of Spotify premium before it charges me and the website says maintenance issues. What should I do? Will they charge me?  I have student discount I want to apply w...
  • Ell10
  • Casual Listener
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Solved!! Updating Country on Premium? - Question.

Hi! my name is Ed and im from Israel, i bought 'Spotify Premium' while visiting the US about 3 months ago. since then Spotify has become available in Israel and costs about half the price that the US version costs (20 shekels as opposed to 34 shekels...

  • Casual Listener
  • Hi!   my name is Ed and im from Israel, i bought 'Spotify Premium' while visiting the US about 3 months ago. since then Spotify has become available in Israel and costs about half th...
  • sniperdiaper
  • Casual Listener
  • 1223 Views
  • 4 replies
  • 0 likes
  • 1223 Views
  • 4 replies
  • 0 likes