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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19310 Views
  • 27 replies
  • 4 likes
  • 19310 Views
  • 27 replies
  • 4 likes

Superuser Contribution My premium got cancel

I bought the premium for almost 4 months and today is goin to renew it but idk who cancel the premium and i have no choice to use shuffle play

  • Newbie
  • I bought the premium for almost 4 months and today is goin to renew it but idk who cancel the premium and i have no choice to use shuffle play
  • Daisy
  • Spotify Legend
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paymed Failed? Unable to Get Premium.

PlanPremiumCountry USADeviceGalaxy S 7 ActiveOperating SystemAndroid My Question or Issue I have been paying 9.99 for the last 6months, this month it's saying I am not eligible for the 9.99 plan and then offers me the family plan. I am the only perso...

  • Newbie
  • Plan Premium Country  USA Device Galaxy S 7 Active Operating System Android   My Question or Issue  I have been paying 9.99 for the last 6months, this month it's saying I am ...
  • Daisy
  • Spotify Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Spotify Premium payment not going through

PlanPremiumCountry CyprusDeviceIphone 6Operating System(iOS 10) My Question or Issue I keep trying to pay for the spotify premium but it doesnt allow me and keeps giving me the same error. Payment failed please try again later. I tried for several da...

  • Newbie
  • Plan Premium Country  Cyprus Device Iphone 6 Operating System (iOS 10)   My Question or Issue  I keep trying to pay for the spotify premium but it doesnt allow me and keeps g...
  • Jose_M
  • Spotify Star
  • 1274 Views
  • 1 replies
  • 0 likes
  • 1274 Views
  • 1 replies
  • 0 likes

How many times Spotify will try to proceed with the payment?

Hello! I changed my card, and I am waiting for a new one. I got an e-mail form Spotify that thay can't proceed with my payment and they will try once again in a few days. My question is: how many times will they try to procceed with the payment? I wi...

  • Newbie
  • Hello! I changed my card, and I am waiting for a new one. I got an e-mail form Spotify that thay can't proceed with my payment and they will try once again in a few days. My question is: how many tim...
  • Jose_M
  • Spotify Star
  • 1317 Views
  • 1 replies
  • 1 likes
  • 1317 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Résilier premium

Bonjour,Depuis hier je voudrais supprimer mon abonnement premium, mais à chaque fois j'obtiens l'erreur suivante: "Oups ! Une erreur s'est produite. Réessayez plus tard."Que puis-je faire?Merci In english:Since yesturday, I would like to delete my pr...

  • Regular
  • Bonjour, Depuis hier je voudrais supprimer mon abonnement premium, mais à chaque fois j'obtiens l'erreur suivante:  "Oups ! Une erreur s'est produite. Réessayez plus tard." Que puis-je faire?...
  • fbatif
  • Regular
  • 8219 Views
  • 9 replies
  • 1 likes
  • 8219 Views
  • 9 replies
  • 1 likes

Changing account to premium

I want to change my account to premium but when I try to change it in the app it doesn’t give me the option.I have an iPhone 8 and i live in Israel thanks for the help

  • Newbie
  • I want to change my account to premium but when I try to change it in the app it doesn’t give me the option. I have an iPhone 8 and i live in Israel    thanks for the help
  • Jose_M
  • Spotify Star
  • 192 Views
  • 1 replies
  • 1 likes
  • 192 Views
  • 1 replies
  • 1 likes

Erro de cobrança indevida

Há 1 mês contratei o plano familiar, por motivos pessoais acabei realizando a mudança de plano para o plano universitário, recebi os emails de confirmaçao e tudo; até tentei realizar a mudança para universitário novamente para ter certeza de que havi...

  • Casual Listener
  • Há 1 mês contratei o plano familiar, por motivos pessoais acabei realizando a mudança de plano para o plano universitário, recebi os emails de confirmaçao e tudo; até tentei realizar a mudança para u...
  • Bittencourt
  • Spotify Star
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify in Moldova

Hi. Can I know when Spotify will be available in Republic of Moldova. You already got Romania c'mon, it's the country to the right. If possible, I would like to recieve a specific answer not that general "we are launching as soon as possible..." one....

  • Casual Listener
  • Hi. Can I know when Spotify will be available in Republic of Moldova. You already got Romania c'mon, it's the country to the right. If possible, I would like to recieve a specific answer not that gen...
  • Guido
  • Spotify Legend
  • 1330 Views
  • 3 replies
  • 2 likes
  • 1330 Views
  • 3 replies
  • 2 likes

Superuser Contribution Premium for international students

PlanPremiumCountry Portugal and USADeviceiPhone 6Operating SystemiOS 10 My Question or Issue How can an international student pay a Premium subscription if is credit card is from other country?

  • Casual Listener
  • Plan Premium Country  Portugal and USA Device iPhone 6 Operating System iOS 10   My Question or Issue  How can an international student pay a Premium subscription if is credi...
  • Guido
  • Spotify Legend
  • 1172 Views
  • 5 replies
  • 0 likes
  • international
    Premium
    Student
  • 1172 Views
  • 5 replies
  • 0 likes

Superuser Contribution 3-6 Months/Uearly Credit Card

PlanFreeCountry US My Question or Issue I'm looking to get premium for a year but all I see to pay for it are PayPal and something called PaySafeCard or somesuch. Why the heck can't I play for a year using my debit it card? It's massive inconvience t...

  • Newbie
  • Plan Free Country  US   My Question or Issue  I'm looking to get premium for a year but all I see to pay for it are PayPal and something called PaySafeCard or somesuch. Why the h...
  • Guido
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution I made a student account, got charged and have ABSOLUTELY NO ACCESS

PlanStudent: Hulu/Spotify/ShowtimeCountryU.S.DevicePhone and Laptop My Question or Issue This issue is not related to this account, I made it because I have absolutely no way to access my other account.I just made TWO accounts with my college email f...

  • Casual Listener
  •   Plan Student: Hulu/Spotify/Showtime Country U.S. Device Phone and Laptop     My Question or Issue  This issue is not related to this account, I made it because I have ...
  • Guido
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Family Account

I recently upgraded my account to the family membership. My husband also has his own account. I invited him to join my account. Does he have to cancel his membership or does it cancel automatically?

  • Newbie
  •   I recently upgraded my account to the family membership. My husband also has his own account. I invited him to join my account. Does he have to cancel his membership or does it cancel automat...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 1 likes
  • 213 Views
  • 1 replies
  • 1 likes

Why has spotify changed my subscription to family?

PlanPremiumCountryNZDevice(Moto G, + Linux Mint desktop)Operating System(Android, Linux Mint) My Question or Issue Spotify has changed my subscription from Premium to 'Family' without my approval (& charged me for this). How do I get a response?

  • Newbie
  • Plan Premium Country NZ Device (Moto G, + Linux Mint desktop) Operating System (Android, Linux Mint)   My Question or Issue  Spotify has changed my subscription from Premium to 'F...
  • Maxim
  • Spotify Star
  • 441 Views
  • 1 replies
  • 1 likes
  • 441 Views
  • 1 replies
  • 1 likes

Superuser Contribution Facturation problem

PlanPremiumCountry : Belgium DeviceiPhone 7Plus ; MacBookProOperating SystemIOS 12 ; MacOS Mojave My Question or IssueLast may , I bought a giftcard of 30,00€ corresponding of 3 months at Spotify Premium .I have a Premium since august 2016 .After 2 m...

  • Newbie
  • Plan Premium Country : Belgium   Device iPhone 7Plus ; MacBookPro Operating System IOS 12 ; MacOS Mojave   My Question or Issue Last may , I bought a giftcard of 30,00€ correspond...
  • Daisy
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Verification

PlanFree nowCountry USADeviceiPhone 6sOperating System(iOS 12 My Question or Issue I'm a student and am currently enrolled in one of the universities listed on the verification page. I want to get the student discount so I may listen at a reduced cos...

  • Newbie
  • Plan Free now Country  USA Device iPhone 6s Operating System (iOS 12   My Question or Issue  I'm a student and am currently enrolled in one of the universities listed on the ...
  • Daisy
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment, for two plans but I only have one

In April this year I upgraded my plan from premium to family. But for the first time today did I noticed that you have been charging for both the plans, since then, 99 SEK and 149 SEK. I have also done everything you recommended, like control my plan...

  • Visitor
  • In April this year I upgraded my plan from premium to family. But for the first time today did I noticed that you have been charging for both the plans, since then, 99 SEK and 149 SEK. I have also do...
  • Daisy
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution I NEED A REFUND!!

HELLO I NEED HELP!!! I NEED A REFUND!! I RECENTLY HAD GOTTEN THE NEW IPHONE XS MAX AND I HAD SWITCHED ALL MY INFO INTO THE NEW PHONE. WHEN I LOGGED IN ON SPOTIFY IT HAD MUSIC I HAVENT LISTENE TO IN YEARS BUT YET WAS STILL PREMIUM!! I HAVE BEEN GETTIN...

C1AE6088-A55C-4ABA-9727-C698F941C75B.png 8246C93E-791B-4C1F-842C-58D8421AC84F.png
  • Newbie
  • HELLO I NEED HELP!!! I NEED A REFUND!! I RECENTLY HAD GOTTEN THE NEW IPHONE XS MAX AND I HAD SWITCHED ALL MY INFO INTO THE NEW PHONE. WHEN I LOGGED IN ON SPOTIFY IT HAD MUSIC I HAVENT LISTENE TO IN Y...
  • Daisy
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Spotify premium for family

I don't understand why my billing date is brought forward due to the price difference of Family Premium and the General Premium. My original premium is on trial.I started the family premium subcription on 1/10/2018. But my billing date will be on 15/...

  • Casual Listener
  • I don't understand why my billing date is brought forward due to the price difference of Family Premium and the General Premium. My original premium is on trial. I started the family premium subcrip...
  • Billy-J
  • Spotify Star
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

i dont know which account i pay

Hi, can you help me. I pay from 5-6 months premium but i dont know for which account. Because this accoun is free. Maybe another person use my credit card. How can i find?thanks benjamin

  • Newbie
  • Hi,   can you help me. I pay from 5-6 months premium but i dont know for which account. Because this accoun is free. Maybe another person use my credit card. How can i find? thanks  &nb...
  • Billy-J
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

my account suddenly upgraded to family account WITHOUT my consent

PlanPremiumCountry NL My Question or Issue my account is suddenly upgraded to family account WITHOUT my consent. i received an email saying "welcome to premium for family". Looking at my account i suddenly see that im paying a more expensive plan sin...

  • Casual Listener
  • Plan Premium Country  NL   My Question or Issue  my account is suddenly upgraded to family account WITHOUT my consent.  i received an email saying "welcome to premium for f...
  • Jose_M
  • Spotify Star
  • 441 Views
  • 3 replies
  • 2 likes
  • 441 Views
  • 3 replies
  • 2 likes