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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5698 Views
  • 23 replies
  • 2 likes
  • 5698 Views
  • 23 replies
  • 2 likes

My account was still charged after I cancelled my subscription

PlanFree/PremiumCountryUSADeviceiPhone 7 Operating SystemiOS 11.4My Question or IssueMy account was still charged, after I cancelled my subscription with Spotify. I had discontinued the subscription for a reason, and would like a refund for the trans...

  • Newbie
  • Plan Free/Premium Country USA Device iPhone 7  Operating System iOS 11.4 My Question or Issue My account was still charged, after I cancelled my subscription with Spotify. I had discont...
  • Maxim
  • Spotify Star
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do podcasters get paid?

Hey all. Can anyone tell me whether podcasters get paid by Spotify and if so, how much?I'm wondering whether podcast streams generate the same royalties as music. Thanks in advance!

  • Newbie
  • Hey all. Can anyone tell me whether podcasters get paid by Spotify and if so, how much? I'm wondering whether podcast streams generate the same royalties as music.   Thanks in advance!
  • Alfredo
  • Roadie
  • 5915 Views
  • 1 replies
  • 3 likes
  • 5915 Views
  • 1 replies
  • 3 likes

spotify and hulu password

PlanPremiumCountry USADevicePC with windows 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) I got an offer to use hulu through spotify and I signed up but have no idea how to get into Hulu, don't know password etc. Would like to either cont...

  • Newbie
  • Plan Premium Country  USA Device PC with windows 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  I got an offer to use hulu through spotify and I signed up but hav...
  • calinn
  • Composer
  • 5279 Views
  • 1 replies
  • 0 likes
  • 5279 Views
  • 1 replies
  • 0 likes

Spotify Hulu deals

PlanFree/PremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can I get the bundle even though I️ am not a student?

  • Newbie
  • Plan Free/Premium Country   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Can I get the bundle even though I️ am not a student?
  • calinn
  • Composer
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

canceled acc but still paying

Hello, i canceled my spotify premium account but i am still paying every month. How can i stop it?

  • Newbie
  •     Hello, i canceled my spotify premium account but i am still paying every month. How can i stop it? 
  • calinn
  • Composer
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Problem with payment

Hi, I received a notification which said that there is a problem with the payment of my premium account and that I should change my payment information.It's a family account and my dad manages it, he is currently very busy and I don't want to bother ...

  • Casual Listener
  • Hi,   I received a notification which said that there is a problem with the payment of my premium account and that I should change my payment information. It's a family account and my dad man...
  • calinn
  • Composer
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

Paying for Premium - Where is Hulu option?

Hi Spotify! I recently had an issue with paying for my Spotify premium account. Okay, no worries, except when putting in my details multiple times on separate days (yes, I've followed the protocol mentioned online), the subscription update still isn'...

  • Casual Listener
  •   Hi Spotify!   I recently had an issue with paying for my Spotify premium account. Okay, no worries, except when putting in my details multiple times on separate days (yes, I've followe...
  • calinn
  • Composer
  • 487 Views
  • 4 replies
  • 0 likes
  • 487 Views
  • 4 replies
  • 0 likes

I bought the 3 months for 1 TL but my premium not even working?

im already paying the premium price but my account still free version, how can ı solve this problem? when ı check my bank account, there is succesful for the paying..

  • Casual Listener
  • im already paying the premium price but my account still free version, how can ı solve this problem? when ı check my bank account, there is succesful for the paying.. 
  • 1_5g8um6-n0ek
  • Newbie
  • 296 Views
  • 4 replies
  • 0 likes
  • 296 Views
  • 4 replies
  • 0 likes

spotify premium price

PlanPremiumCountry FinlandOperating Systemwindows 10 My Question or Issue So i was just interested why does the spotify premium ad say that premium costs 0.99£ for 3 months and when i click the ad price changes to 9.99£. When i go to look up premium ...

  • Newbie
  • Plan Premium Country  Finland Operating System windows 10   My Question or Issue  So i was just interested why does the spotify premium ad say that premium costs 0.99£ for 3 mo...
  • Bethany_Dawn
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not getting offered the $.99 for 3 mo Promo

My husband recieved a $.99 promo for 3 months while I only see promo for $9.99 for 3 months- can you please help?

  • Casual Listener
  • My husband recieved a $.99 promo for 3 months while I only see promo for $9.99 for 3 months- can you please help? 
  • Chris
  • Spotify
  • 886 Views
  • 6 replies
  • 0 likes
  • 886 Views
  • 6 replies
  • 0 likes

Paguei no boleto e a conta não migrou para o Premium

PlanoGrátis / PremiumPaís Sistema operacional(iOS 10, Android Oreo, Windows 10, etc.) Minha pergunta ou problema Minha conta era grátis e eu paguei no boleto desde ontem, mas ainda não migrou para o Premium. Como faço?

  • Newbie
  • Plano Grátis / Premium País   Sistema operacional (iOS 10, Android Oreo, Windows 10, etc.)   Minha pergunta ou problema  Minha conta era grátis e eu paguei no boleto desde onte...
  • Bittencourt
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family invite gone wrong

For some reason my Spotify Family invite is being sent from another account - therefore when I invite someone from my family, they can't be added to my family subscription. It's odd

  • Casual Listener
  •   For some reason my Spotify Family invite is being sent from another account - therefore when I invite someone from my family, they can't be added to my family subscription. It's odd 😞
  • 8gta_1i-bsa0f
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Superuser Contribution Verifica account family

Buonagiornata a tutti. Purtroppo mi è “sfuggita” la mail di verifica dell’account family così che dopo 7 giorni è stato spostato su free e ora anche mandando un nuovo invito mi è impossibile rientrare nel piano family. È possibile risolvere questa si...

  • Newbie
  • Buonagiornata a tutti. Purtroppo mi è “sfuggita” la mail di verifica dell’account family così che dopo 7 giorni è stato spostato su free e ora anche mandando un nuovo invito mi è impossibile rientrar...
  • user-removed
  • Not applicable
  • 690 Views
  • 3 replies
  • 1 likes
  • 690 Views
  • 3 replies
  • 1 likes

Solved!! payment with mastercard does not work

Since 2 days I try to pay with my Mastercard the offer with 3 months for € 9.99. It does not work yet. I called my credit card company today. They said that it is not their problem. thank you in advance! picture:Payment failed. Try again or choose a ...

  • Casual Listener
  • Since 2 days I try to pay with my Mastercard the offer with 3 months for € 9.99. It does not work yet. I called my credit card company today. They said that it is not their problem.    th...
  • rpelna
  • Casual Listener
  • 5711 Views
  • 6 replies
  • 0 likes
  • 5711 Views
  • 6 replies
  • 0 likes

Solved!! My card was charged 2 times in a month

I registered and activate free trial on 18/04/2018. My first time charged should be 18/05/2018 but at that time, my card wasn't working. So, I wasn't charged and my account plan was set to Free. On 28/05/2018, I added new card and Spotify charged me ...

  • Casual Listener
  • I registered and activate free trial on 18/04/2018. My first time charged should be 18/05/2018 but at that time, my card wasn't working. So, I wasn't charged and my account plan was set to Free....
  • calinn
  • Composer
  • 552 Views
  • 3 replies
  • 0 likes
  • 552 Views
  • 3 replies
  • 0 likes

The app was updated and I lost my premium subscription

PlanPremiumCountry PhilippinesDevice(iPhone x, Macbook 12 2016)Operating System(iOS 10, Mac OS X El Captain) My Question or Issue The app was updated this evening. I was listening to my spotify playlist and suddenly I heard ads. It says on the thing ...

  • Newbie
  • Plan Premium Country  Philippines Device (iPhone x, Macbook 12 2016) Operating System (iOS 10, Mac OS X El Captain)   My Question or Issue  The app was updated this evening. ...
  • Bittencourt
  • Spotify Star
  • 919 Views
  • 2 replies
  • 0 likes
  • 919 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo pagar ni con paypal ni con tarjeta

No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada.Alguien sabe que pasa?

  • Newbie
  • No me deja pagar desde ningún dispositivo. Me da error para la tarjeta y cuando uso paypal directamente vuelve a la página de premium sin hacer nada. Alguien sabe que pasa?
  • JulianA_Bogota
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rechnungen werden zu spät zugestellt.

Guten Tag, Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentlichen Rechnungen nie rechtzeitig.Gibt es keine Möglichkeit m...

  • Newbie
  • Guten Tag,   Ich bekomme meine Rechnungen von Klarna nicht, bzw. erst die bei denen Verzugskosten zu bezahlen sind. Meine Adresse **bleep** ja zu stimmen, allerdings erreichen mich die eigentl...
  • JulianA_Bogota
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid 21 days ago and now my account is paused?

PlanPremiumCountryNL DeviceiPhone x Operating SystemiOS My Question or Issue I recently went from creditcard subscription to manual payments via iDeal and made the last payment the 26th of may, yet I now received the message that my account has been ...

  • Newbie
  • Plan Premium Country NL   Device iPhone x  Operating System iOS    My Question or Issue  I recently went from creditcard subscription to manual payments via iDeal ...
  • JulianA_Bogota
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes