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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128895 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57277 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232448 Views
144 replies
13 likes
PlanFree/PremiumCountry IndonesiaDeviceiPhone 6Operating System(iOS 11) My Question or Issue saya sudah melakukan pembeluan premium melalui ATM tapi sampai dengan sekarang saya belum dapat layanan premium di akun spotify saya , mohon bantuannya
Plan Free/Premium Country Indonesia Device iPhone 6 Operating System (iOS 11) My Question or Issue saya sudah melakukan pembeluan premium melalui ATM tapi sampai ...
Spotify Star
4023 Views
1 replies
0 likes
PlanPremiumCountry Canada (Quebec)DevicePCOperating SystemWindows 10 My Question or Issue I've been subscribed to Premium for a long time. (9.99CAD/month) The last payment on my credit card occured on July 30th. I didn't cancel my subscription yet no...
Plan Premium Country Canada (Quebec) Device PC Operating System Windows 10 My Question or Issue I've been subscribed to Premium for a long time. (9.99CAD/month) T...
Spotify Star
865 Views
4 replies
0 likes
PlanPremiumCountry australiaDevicesamsung galaxy s6Operating SystemAndroid My Question or Issue im on a premium plan but when i go to the website to cancel my subscription it says im not on a premium plan and offers me the 30 day free trial. please h...
Plan Premium Country australia Device samsung galaxy s6 Operating System Android My Question or Issue im on a premium plan but when i go to the website to cancel my...
Spotify Star
613 Views
1 replies
0 likes
PlanPremium FamiliarCountry SpainDevice Operating System My Question or Issue We have a Familiar Account, but my sister, who is the account holder, doesn't remember her spotify password and neither her email password. First, I need to confirm if our ...
Plan Premium Familiar Country Spain Device Operating System My Question or Issue We have a Familiar Account, but my sister, who is the account holder, doe...
Spotify Star
241 Views
1 replies
0 likes
Hello there, I have a spotify student subscription but the only way to pay is with credit card. Now I have some trouble with my credit card and its blocked but there is no other payment method. I have Paypal and I heard that you can pay the normal su...
Hello there, I have a spotify student subscription but the only way to pay is with credit card. Now I have some trouble with my credit card and its blocked but there is no other payment meth...
Spotify Star
305 Views
1 replies
0 likes
Hello there, I have a spotify student subscription but the only way to pay is with credit card. Now I have some trouble with my credit card and its blocked but there is no other payment method. I have Paypal and I heard that you can pay the normal su...
Hello there, I have a spotify student subscription but the only way to pay is with credit card. Now I have some trouble with my credit card and its blocked but there is no other payment meth...
Spotify Star
271 Views
1 replies
0 likes
Hi all!Today I reedem a gift card for 6 month of premium. Now, I was already a Premium user, and my last payment was made on 15th August (meaning that, 'till 15th Sept I should have been a premium user anyways). I have two questions:1) Do I have to c...
Hi all! Today I reedem a gift card for 6 month of premium. Now, I was already a Premium user, and my last payment was made on 15th August (meaning that, 'till 15th Sept I should have b...
Spotify Star
472 Views
1 replies
0 likes
PlanFree/PremiumPhillippines Device(Asus zenfone max 3)Operating System( Android Oreo) My Question or Issue
Plan Free/Premium Phillippines Device (Asus zenfone max 3) Operating System ( Android Oreo) My Question or Issue
Spotify Star
347 Views
1 replies
0 likes
Hi, I just need help to remove a card I used to set up my subscription to use it for my wifes subscription I have already changed the payment details to my own card and removed hers, but whenever I try to activate the premium option on her account it...
Hi, I just need help to remove a card I used to set up my subscription to use it for my wifes subscription I have already changed the payment details to my own card and removed hers, but whe...
Spotify Star
1880 Views
3 replies
0 likes
Hello,I just wanted to cancel my Spotify Premium because I needed to save money and my account back then was Premium but when I was done looking for my username and password I tried to log in again but my acccount wasn't Premium anymore what's happen...
Hello, I just wanted to cancel my Spotify Premium because I needed to save money and my account back then was Premium but when I was done looking for my username and password I tried to log in again...
Spotify Star
435 Views
3 replies
0 likes
My last premium subscription expired on 8/29, but I forgot to cancel it and it automatically renewed 8/30. I do not want another month. Is there a way I can end my new subscription and get a refund?
My last premium subscription expired on 8/29, but I forgot to cancel it and it automatically renewed 8/30. I do not want another month. Is there a way I can end my new subscription and get a ref...
Spotify Star
1285 Views
1 replies
0 likes
I canceled my premium subscription the day I activated it because I do not need it, it was an accident, because I use a family account, however spotify I debit my money and I want a refund.
I canceled my premium subscription the day I activated it because I do not need it, it was an accident, because I use a family account, however spotify I debit my money and I want a refund.
Spotify Star
279 Views
1 replies
0 likes
Hi,I am from Macao/Hong Kong but I think I have created my account in the US site by mistake. Is there any way I could change my country setting back to Macao/Hong Kong, because right now I cannot pay for premium with my credit card as there is no zi...
Hi, I am from Macao/Hong Kong but I think I have created my account in the US site by mistake. Is there any way I could change my country setting back to Macao/Hong Kong, because right now I...
Spotify Star
1589 Views
3 replies
0 likes
Hey i got this problem everytime i want redeem a gift card an error shows up i tryed with my cc but it shows the same error, i allready used 2 on the account.
Hey i got this problem everytime i want redeem a gift card an error shows up i tryed with my cc but it shows the same error, i allready used 2 on the account.
Spotify Star
389 Views
1 replies
0 likes
Hi, I made an account long ago on an old phone and it doesn't work anymore. The problem is, I've forgotten the email I used as well as the password but my credit card is still connected to the account. How can I unsubscribe my card from that account?
Hi, I made an account long ago on an old phone and it doesn't work anymore. The problem is, I've forgotten the email I used as well as the password but my credit card is still connected to th...
Spotify Star
260 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceiPhone XOperating SystemIOS 11.4.1 My Question or IssueI’m currently enrolled in college courses while still in high school, and I’m 17. Would there be an accepting to this regarding the fact that you have to be 18 for the...
Plan Premium Country USA Device iPhone X Operating System IOS 11.4.1 My Question or Issue I’m currently enrolled in college courses while still in high school, and I’...
Spotify Star
471 Views
1 replies
0 likes
Dear all I was a Premium subscriber till the payment stopped working. I tried updating my credit card information with two different ones in Brazil, all confirmation data valid, and still getting an error message. Payment is not even being processed....
Dear all I was a Premium subscriber till the payment stopped working. I tried updating my credit card information with two different ones in Brazil, all confirmation data valid, and sti...
Spotify Star
867 Views
3 replies
0 likes
Plan: premium family planFree/PremiumCountry New Caledonia DeviceMac computerOperating SystemIOS 10 My Question or IssueHi, I’m contacting you because I’ve been using Spotify family for weeks now. I invited my mum - that lives with us for 6 months of...
Plan: premium family plan Free/Premium Country New Caledonia Device Mac computer Operating System IOS 10 My Question or Issue Hi, I’m contacting you because I...
Spotify Star
370 Views
1 replies
0 likes
Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje. PlanFree/PremiumCountryColombia
Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje. Plan Free/Premium Country Colombia
Spotify Legend
1055 Views
5 replies
0 likes
Boa tarde. Fiz o pedido de desconto para universitários e a verificação foi aceita. Tudo corre bem na hora de aplicar meu desconto através do e-mail recebido, até a hora do pagamento.Estou inserindo todas as informações corretamente (inclusive na hor...
Boa tarde. Fiz o pedido de desconto para universitários e a verificação foi aceita. Tudo corre bem na hora de aplicar meu desconto através do e-mail recebido, até a hora do pagamento. ...
Spotify Star
3858 Views
1 replies
1 likes
