Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1477 Views
  • 19 replies
  • 1 likes
  • 1477 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47411 Views
  • 20 replies
  • 3 likes
  • 47411 Views
  • 20 replies
  • 3 likes

Superuser Contribution insufficient funds

Hi, I forgot to put money into my card, so they cancelled my subscription; I am trying to use a different card just for this month but the only option avialable is to put the new card details and wait few days for the service to be reactivated. I don...

  • Newbie
  • Hi, I forgot to put money into my card, so they cancelled my subscription; I am trying to use a different card just for this month but the only option avialable is to put the new card details and wai...
  • SergioDavid
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al suscribirse

Hola, no puedo pagar la mensualidad del plan familiar, anteriormente realice reposición de tarjeta ahora con la nueva quiero dar de alta para que se relice los cargos automatauto pero no me permite.Realice el proceso de cancelar premium y aún así no ...

  • Newbie
  • Hola, no puedo pagar la mensualidad del plan familiar, anteriormente realice reposición de tarjeta ahora con la nueva quiero dar de alta para que se relice los cargos automatauto pero no me permite. ...
  • SergioDavid
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium wont show up in app

I just got Premium memebership but it won't show it up in the app, it looks as if I didn't have premium.

  • Newbie
  • I just got Premium memebership but it won't show it up in the app, it looks as if I didn't have premium.
  • SergioDavid
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution kan ik eerst 3 maanden voor 0,99 euro doen een daarna studentenkorting toepassen als de 3 maanden af

vraag staat in de titel, maar hier is het helemaal:kan ik eerst 3 maanden voor 0,99 euro doen een daarna studentenkorting toepassen als de 3 maanden af zijn gelopen, dus 15 maanden totaal voor ongeveer 61 euro?ik heb nooit premium gehad.gr. jimmyENGL...

  • Casual Listener
  • vraag staat in de titel, maar hier is het helemaal: kan ik eerst 3 maanden voor 0,99 euro doen een daarna studentenkorting toepassen als de 3 maanden af zijn gelopen, dus 15 maanden totaal voor onge...
  • SergioDavid
  • Roadie
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

I could not change my country

Hi SpotifyTeam! I'm Rita, and I would like to apply for spotify. I want to pay for Premium, but it didn't work. I am in abroad, because I'm participating in an Internship program. It is 2 months long. Can I change my country, or it's impossible, and ...

  • Casual Listener
  • Hi SpotifyTeam!   I'm Rita, and I would like to apply for spotify. I want to pay for Premium, but it didn't work.  I am in abroad, because I'm participating in an Internship pr...
  • d8t7_i-8vnc3d
  • Casual Listener
  • 127 Views
  • 2 replies
  • 0 likes
  • 127 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment

Why cant i add my new debit card for my premium? It just declines it when i put the info in plz help!! I work at 3 and i nees my music

  • Newbie
  • Why cant i add my new debit card for my premium? It just declines it when i put the info in plz help!! I work at 3 and i nees my music 😭😭😭
  • SergioDavid
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution ödeme sorunu

kredi kartımda herhangi bir sorun olmamasına bakiyem olmasına rağmen premium alamıyorum.

  • Newbie
  • kredi kartımda herhangi bir sorun olmamasına bakiyem olmasına rağmen premium alamıyorum.
  • SergioDavid
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar el plan premium familiar

Hola, he estado intentando pagar el plan familiar premium pero me sale el siguiente error: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro método de pago." ¿Cómo lo puedo solucionar? Sí, estoy seguro de que mi tarjeta de crédito cump...

  • Newbie
  • Hola, he estado intentando pagar el plan familiar premium pero me sale el siguiente error: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro método de pago." ¿Cómo lo puedo solucionar?...
  • SergioDavid
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn’t recieve any pin code

I didn’t recieve any pin code to continue on my subscription via mobile payment (Globe) for the ₱149.00 premium promo

  • Newbie
  • I didn’t recieve any pin code to continue on my subscription via mobile payment (Globe) for the ₱149.00 premium promo
  • SergioDavid
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 aylık 1 tl

Selamlar öncelikle ben ilk kez premium satın alacaktım fakat satın alma bölümünde kart bilgilerini girdikten sonra 1tl yi karttan aldı ve premium gelmedi ana sayfaya attı direk Yardım lazım

  • Newbie
  • Selamlar öncelikle ben ilk kez premium satın alacaktım fakat satın alma bölümünde kart bilgilerini girdikten sonra 1tl yi karttan aldı ve premium gelmedi ana sayfaya attı direk Yardım lazım
  • SergioDavid
  • Roadie
  • 4122 Views
  • 1 replies
  • 0 likes
  • 4122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find video with premium account

I am using the premium account of spotify, however I cannot find vertical video in my account although I have already follow your steps. When I browse featured shows or all video shows, it doesn’t have a result.

  • Newbie
  • I am using the premium account of spotify, however I cannot find vertical video in my account although I have already follow your steps. When I browse featured shows or all video shows, it doesn’t ha...
  • SergioDavid
  • Roadie
  • 1979 Views
  • 1 replies
  • 0 likes
  • 1979 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Error - Changed from the Family subscription to Individual Premium

So I have been using the Spotify Premium Family for seven months now and each month at the 19th the subscription get renewed.This 19th of May my subscription changed from the Family Premium to Individual Premium without any notification or notice, so...

  • Newbie
  • So I have been using the Spotify Premium Family for seven months now and each month at the 19th the subscription get renewed. This 19th of May my subscription changed from the Family Premium to Indi...
  • SergioDavid
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with renewal

I subscribed to spotify at the beginning of 2016. A couple of days ago I received a message saying that I ended the subscription because there was an error in the payment, due to lack of funds or having changed the data of the visa card). Interesting...

  • Newbie
  • I subscribed to spotify at the beginning of 2016. A couple of days ago I received a message saying that I ended the subscription because there was an error in the payment, due to lack of funds or hav...
  • SergioDavid
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Been Paying premium since Oct 2017 but account shows free.

Paying premium amount $ every month since Oct 2017, with no premium benefits. Please help! Going to cancel if I don’t get help wth this problem.

  • Newbie
  • Paying premium amount $ every month since Oct 2017, with no premium benefits. Please help!  Going to cancel if I don’t get help wth this problem.
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount in Australia

I signed up for the student payment and was all set up and was directed to prove I’m a student but the school I got to is a high school and is not listed but I’m still a student and I can’t continue but money had been taken out acting as if I compete...

  • Newbie
  • I signed up for the student payment and was all set up and was directed to prove I’m a student but the school I got to is a high school and is not listed but I’m still a student and I can’t continue ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Amount was charged and i don't have the access to premium

An amount was charged of my bank account and i didn't provide the complete information related to my student proof and I left the app, then when i came back to the app and now it is asking me to put again my bank account details, and i don't see opti...

  • Visitor
  • An amount was charged of my bank account and i didn't provide the complete information related to my student proof and I left the app, then when i came back to the app and now it is asking me to put ...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Free Trial

I have had the same problem, I cancelled my subscription via computer and recieved the confirmation email. But I was still charged the following day.

  • Casual Listener
  • I have had the same problem, I cancelled my subscription via computer and recieved the confirmation email. But I was still charged the following day.
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Not needed at this point

I don't use Spotify as much as I thought I would.

  • Newbie
  • I don't use Spotify as much as I thought I would.
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

My payment

I have Spotify premium and i paid the subscription of 120$ For a year and it’s been 9 mouth. Now I want to subscribe to and family account. Will it refund me the 3 mouths??

  • Newbie
  • I have Spotify premium and i paid the subscription of 120$ For a year and it’s been 9 mouth. Now I want to subscribe to and family account. Will it refund me the 3 mouths?? 
  • Bethany_Dawn
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes