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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48305 Views
  • 18 replies
  • 4 likes
  • 48305 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30004 Views
  • 19 replies
  • 2 likes
  • 30004 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20933 Views
  • 6 replies
  • 1 likes
  • 20933 Views
  • 6 replies
  • 1 likes

Superuser Contribution Double charged

I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works and it is a free account, so I want to make the payme...

  • Newbie
  • I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works an...
  • Alfredo
  • Roadie
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with family plan

My account is the administrator account for the premium family plan yet for some reason its the only account that isn't premium. I keep getting advertisements and "get premium" is next to my profile. Does anyone know how to fix this?I recently cancel...

  • Newbie
  • My account is the administrator account for the premium family plan yet for some reason its the only account that isn't premium. I keep getting advertisements and "get premium" is next to my pro...
  • Alfredo
  • Roadie
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family doesn‘t work

Hey guys. my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress. Now we tried it with two accounts of myself, today I paid f...

  • Newbie
  • Hey guys.   my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress....
  • Alfredo
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium family
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

Hello,I recently got an email that my payment failed, but it says in smaller letters that Spotify will try to charge me again in a few days. I don't wish to change my payment method as it's still going to be the same card I want to be charged on. My ...

  • Newbie
  • Hello, I recently got an email that my payment failed, but it says in smaller letters that Spotify will try to charge me again in a few days. I don't wish to change my payment method as it's still g...
  • Alfredo
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium

hello, buy the subscription for a month and after buying it, I gave 7 day trial option and the subscription was left, premium test, after 7 days have passed and I enjoy 30 days?

  • Newbie
  • hello, buy the subscription for a month and after buying it, I gave 7 day trial option and the subscription was left, premium test, after 7 days have passed and I enjoy 30 days?
  • Alfredo
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Premium doesnt work

Why cant i randomize My playlist? When I want to random when listening music it ask me to get premium. But I have premium. When I log on Spotify.com it tells me that I started my premium the 9th of August and have the free trail until 9th of Septembe...

  • Newbie
  • Why cant i randomize My playlist? When I want to random when listening music it ask me to get premium. But I have premium. When I log on Spotify.com it tells me that I started my premium the 9th of A...
  • Solenelia
  • Newbie
  • 319 Views
  • 4 replies
  • 1 likes
  • 319 Views
  • 4 replies
  • 1 likes

I had Spotify Premium for 2 Years and it ended Early!

I got a free plan when I upgraded my phone for spotify for 2 years premium and it expired today, it has been about a year but where is the other year I get? This was through rogers...

  • Newbie
  • I got a free plan when I upgraded my phone for spotify for 2 years premium and it expired today, it has been about a year but where is the other year I get?   This was through rogers...
  • Bethany_Dawn
  • Community Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes

Solved!! adding son to my premium account

if I add my son to my premium account, will he maintain all the songs and playlists on his current free account or will he have to start a new account from scratch?

  • Casual Listener
  • if I add my son to my premium account, will he maintain all the songs and playlists on his current free account or will he have to start a new account from scratch?
  • TetonCowboy
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Change payment

Is there anyone who knows how to change payment? I want it to charge it from my budget account instead of my salary account?

  • Newbie
  • Is there anyone who knows how to change payment? I want it to charge it from my budget account instead of my salary account?
  • imattolo
  • Community Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Which plan should i get? If i have a number of shared devices (AppleTVs, Google Homes, etc)

There are 3 folks in my family and we each have a phone and a few internet connected devices (smart tv, google home, and acouple apple tvs). Which plan should I get and how do i setup the devices at home so that if i or one of my family members are n...

  • Newbie
  • There are 3 folks in my family and we each have a phone and a few internet connected devices (smart tv, google home, and acouple apple tvs). Which plan should I get and how do i setup the devices at ...
  • imattolo
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Charged 2 times.

I don't know why but I was charged twice once of january 11 and again on febuary 5 technically thats twice a month it should be once every month not twice every month so why?

  • Visitor
  • I don't know why but I was charged twice once of january 11 and again on febuary 5 technically thats twice a month it should be once every month not twice every month so why?
  • imattolo
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Charged twice every month

I’m currently getting charged twice for Spotify - once a month through Apple and once through Spotify? Can someone please advise?

  • Newbie
  • I’m currently getting charged twice for Spotify - once a month through Apple and once through Spotify? Can someone please advise?
  • imattolo
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

6 month fre trial from service provider

Dear Spotify Premuim users,I recieved 6 months free from my cell phone provider. I already have an account and dont want to lose my playlists. How do I add the 6months free to my account? any ideas? anyone from spotify can you help?

  • Newbie
  • Dear Spotify Premuim users, I recieved 6 months free from my cell phone provider. I already have an account and dont want to lose my playlists. How do I add the 6months free to my account? any ideas...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 1 likes
  • 117 Views
  • 1 replies
  • 1 likes

Solved!! Trial plan

How do i cancel the 7 day trial, will it charge me if i dont cancel it, how do i end it pls answer i am freaking out

  • Casual Listener
  • How do i cancel the 7 day trial, will it charge me if i dont cancel it, how do i end it pls answer i am freaking out
  • Kendal2
  • Casual Listener
  • 161 Views
  • 2 replies
  • 0 likes
  • 161 Views
  • 2 replies
  • 0 likes

Premium 30-day-trial

Its saying I have already had a trial when I know I have never used Spotify before

  • Newbie
  • Its saying I have already had a trial when I know I have never used Spotify before
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Subscribed in one country but no longer live there!

Hello! I registered for Spotify 6 years ago in Sweden. I no longer live there and the credit card is expiring. What can I do to keep my premium subscription????? Please help!Many thanks

  • Newbie
  • Hello!   I registered for Spotify 6 years ago in Sweden. I no longer live there and the credit card is expiring. What can I do to keep my premium subscription?????   Please help! Many ...
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to premium not possible

Hey there everybody,I've been trying to upgrade my account to premium for quite a while, it doesn't work. Any time I try to pay with paypal, I'm returned to the spotify-webside. Sometimes there is a text, saying my spotify-account-country doesn't fit...

  • Casual Listener
  • Hey there everybody, I've been trying to upgrade my account to premium for quite a while, it doesn't work. Any time I try to pay with paypal, I'm returned to the spotify-webside. Sometimes there is ...
  • Luke
  • Spotify Star
  • 281 Views
  • 4 replies
  • 0 likes
  • 281 Views
  • 4 replies
  • 0 likes

Student Discount problems.

So I'm trying to subscribe for the student discount but it says I'm not eligble when I should be since this is my second semester in a row this year. I'm not entirely sure what the issue is, but I feel as if because I graduted from high school in 3 y...

  • Newbie
  • So I'm trying to subscribe for the student discount but it says I'm not eligble when I should be since this is my second semester in a row this year. I'm not entirely sure what the issue is, but I fe...
  • juliapaz
  • Casual Listener
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

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