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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67379 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132634 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68163 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251102 Views
154 replies
13 likes
Can someone please help me remove my debit card information from here? I’m being charged every month but my account hasn’t had receipts since early 2017 since it’s last been used. My card information has been stolen and I would like it removed. I thi...
Can someone please help me remove my debit card information from here? I’m being charged every month but my account hasn’t had receipts since early 2017 since it’s last been used. My card information...
Spotify Star
280 Views
1 replies
0 likes
PlanPremiumCountry Device Operating System My Question or Issue I accidentally changed my plan from standard monthly premium subscription to a family subscription, but i don't need it so can you help me get back to my monthly premium subscription, pl...
Plan Premium Country Device Operating System My Question or Issue I accidentally changed my plan from standard monthly premium subscription to a family subscriptio...
Spotify Star
419 Views
1 replies
1 likes
Is 30 day free trial also available in Quebec?
Is 30 day free trial also available in Quebec?
Spotify Star
589 Views
1 replies
0 likes
PlanStudent PremiumCountryUnited States I paid for premium this month (October-November) without realizing that I needed to reverify my student spotify account. So I paid 9.99, instead of the normal 4.99 that student spotify pays. Is there a way to g...
Plan Student Premium Country United States I paid for premium this month (October-November) without realizing that I needed to reverify my student spotify account. So I paid 9.99, i...
Spotify Star
247 Views
1 replies
0 likes
PlanFree/PremiumCountryDk My Question or Issue I would like it if i can get My money back that Was tanken from me today - it Was money that i needed to Pay for My grocerys. But when i tried to pay, i couldnt because you at spotify had taken Them
Plan Free/Premium Country Dk My Question or Issue I would like it if i can get My money back that Was tanken from me today - it Was money that i needed to Pay for My grocerys. But ...
Spotify Star
248 Views
1 replies
0 likes
I canceled my subscription because I ordered a new card, but I was still charged on my old account. When I talked to an agent online they were supposed to refund me the $9.99 and it never showed up in my bank statements. I’ve been trying to get a res...
I canceled my subscription because I ordered a new card, but I was still charged on my old account. When I talked to an agent online they were supposed to refund me the $9.99 and it never showed up i...
Spotify Star
345 Views
1 replies
1 likes
PlanFreeCountry usa Device(iPhone 7Operating Systemios 12 My Question or Issue i got an email saying that the payment couldn’t go through, which is odd since none of my cards are maxed or prohibiting payment. So i’m trying to change the payment and l...
Plan Free Country usa Device (iPhone 7 Operating System ios 12 My Question or Issue i got an email saying that the payment couldn’t go through, which is ...
Spotify Star
494 Views
3 replies
0 likes
I've had on-and-off premium for about 4 years now, and I've never once had this issue before. I recently had my credit card information stolen, and I've been issued a new card, but it's giving me issues when I've been trying to renew my premium subsc...
I've had on-and-off premium for about 4 years now, and I've never once had this issue before. I recently had my credit card information stolen, and I've been issued a new card, but it's giving me iss...
Spotify Legend
427 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceiphone6sOperating SystemiOS 10 My Question or Issue I have a premium student plan which i renewed when i recieved the email telling me to do so. Having just checked my account I can see this month i paid the full £9.99. How...
Plan Premium Country UK Device iphone6s Operating System iOS 10 My Question or Issue I have a premium student plan which i renewed when i recieved the email telli...
Spotify Legend
359 Views
1 replies
0 likes
PlanStudent PremiumCountry USADeviceMacbook Air 2017Operating SystemiOS 10My Question or Issue I am trying to update my payment and Spotify says that my card is not based out of the United States when indeed it is. I hve contacted my bank and no char...
Plan Student Premium Country USA Device Macbook Air 2017 Operating System iOS 10 My Question or Issue I am trying to update my payment and Spotify says that my card is no...
Spotify Legend
305 Views
1 replies
0 likes
PlanFreeMy Question or Issue I have been overseas the last few months and upon returning noticed that I am being charged for Spotify premium. I have never had a premium account, always the free subscription. In September 2017 I did the free three wee...
Plan Free My Question or Issue I have been overseas the last few months and upon returning noticed that I am being charged for Spotify premium. I have never had a premium account, always t...
Spotify Legend
349 Views
1 replies
0 likes
I joined my sisters family premium account and typed in our correct address all was good until today I recieved an email that my account was changed to a regular account (no longer premium family) spotify unable to verify my account
I joined my sisters family premium account and typed in our correct address all was good until today I recieved an email that my account was changed to a regular account (no longer premium family) sp...
Spotify Legend
311 Views
1 replies
0 likes
I applied for the "student offer" £0.99 for 3 months but ended up paying £4.99 for 1 month! I had not used the free trial prior to this and now that's also wasted. I am furious with Spotify and will definately not renew my subscription. This is false...
I applied for the "student offer" £0.99 for 3 months but ended up paying £4.99 for 1 month! I had not used the free trial prior to this and now that's also wasted. I am furious with Spotify and will ...
Spotify Legend
360 Views
1 replies
0 likes
Plan 9.99PremiumCountry usa DevicepcOperating SystemWindows 10 My Question or Issue hulu is saying start free trial when i am premum and i linked my spotify to my hulu
Plan 9.99 Premium Country usa Device pc Operating System Windows 10 My Question or Issue hulu is saying start free trial when i am premum and i linked my spotify...
Spotify Legend
1595 Views
1 replies
0 likes
PlanFree/PremiumCountry MalaysiaDevice(Samsung Galaxy 9+)Operating System(Android Oreo) My Question or Issue I just downloaded spotify and i wanted to get spotify premium and whenever i press get premium it says free account and i don't find anything...
Plan Free/Premium Country Malaysia Device (Samsung Galaxy 9+) Operating System (Android Oreo) My Question or Issue I just downloaded spotify and i wanted to get spotif...
Composer
263 Views
1 replies
0 likes
PlanPremiumCountryCanada DeviceGoogle Pixel 2Operating Systemlatest android update My Questionthe radio feature has been removed from my web and mobile applications. from what I read on the web, this was only for Free users. I'm a premium subscriber,...
Plan Premium Country Canada Device Google Pixel 2 Operating System latest android update My Question the radio feature has been removed from my web and mobile application...
Newbie
549 Views
3 replies
0 likes
Hi, any idea how I can get a code for the Spotify presale for Disturbed 2019 tour, according to ticketmaster they are on sale from Wed 24 Oct 2018 @ 10:00. I have subscribed to the artist and updates and listen to them a lot!!Thanks!Kate
Hi, any idea how I can get a code for the Spotify presale for Disturbed 2019 tour, according to ticketmaster they are on sale from Wed 24 Oct 2018 @ 10:00. I have subscribed to the artist and u...
Not applicable
1415 Views
2 replies
1 likes
PlanFreeCountry Costa RicaDeviceDell Laptop with Windows 10 and Samsung Galaxy J8 (Android)Operating SystemWindows 10 and Android 8.0 My Question or Issue I want to upgrade to Premium and I am getting an error indicating that something goes wrong and...
Plan Free Country Costa Rica Device Dell Laptop with Windows 10 and Samsung Galaxy J8 (Android) Operating System Windows 10 and Android 8.0 My Question or Issue I want to...
Spotify Star
337 Views
1 replies
0 likes
PlanFree/PremiumCountry ArgentinaDeviceIphone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePago automaticamente por tarjeta todos los meses la suscripcion y cuando entro a Spotify lo hago como free user y me pide upgrad...
Plan Free/Premium Country Argentina Device Iphone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Pago automaticamente por tarjeta to...
Spotify Legend
324 Views
1 replies
0 likes
PlanPremiumCountry Austria My Question or IssueI have changed my credit card, from local Austrian one to the one from Transferwise, it works well with all other application, except spotify. As i try to update the payment method, i get message: "Your ...
Plan Premium Country Austria My Question or Issue I have changed my credit card, from local Austrian one to the one from Transferwise, it works well with all other applic...
Newbie
1538 Views
4 replies
2 likes
