Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 116111 Views
- 73 replies
- 10 likes
- 116111 Views
- 73 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14050 Views
- 27 replies
- 2 likes
- 14050 Views
- 27 replies
- 2 likes
Superuser Contribution Fallo en el premium tras haber pagado
Buenas tardes, tras haber pagado el premium de estudiante, me indica que no dispongo de ello, tengo recibo y cargo en cuenta.
- Buenas tardes, tras haber pagado el premium de estudiante, me indica que no dispongo de ello, tengo recibo y cargo en cuenta.
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- Spotify Legend
- 492 Views
- 1 replies
- 0 likes
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Premium
- 492 Views
- 1 replies
- 0 likes
Superuser Contribution Error Message on Samsung TV, mi display
PlanFree/PremiumCountryGermany Devicesamsung TV QE49Q7FGM and iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When Starting Spotify on my TV per Spotify App Directly from TV App or from Apple mobile the TV Display ...
- Plan Free/Premium Country Germany Device samsung TV QE49Q7FGM and iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When S...
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- Spotify Legend
- 346 Views
- 1 replies
- 0 likes
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Samsung tv
- 346 Views
- 1 replies
- 0 likes
Unable to cancel to reset my payday
Hi there. I was hoping to contact Spotify directly by I can't find the secret handshake button. I was given an account reset and free premium month - after my account was compromised last week. Today I reapplied my premium subscription, to find my bi...
- Hi there. I was hoping to contact Spotify directly by I can't find the secret handshake button. I was given an account reset and free premium month - after my account was compromised last we...
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- Casual Listener
- 291 Views
- 4 replies
- 0 likes
- 291 Views
- 4 replies
- 0 likes
Superuser Contribution chose wrong plan
Premium PlanCountry Taiwan Device(iPhone 7)Operating System(iOS 10) My Question or Issue Hi, I was trying to keep my premium plan by paying different credit card. Once I finished payment, I released I chose wrong plan "family premium". Is it any poss...
- Premium Plan Country Taiwan Device (iPhone 7) Operating System (iOS 10) My Question or Issue Hi, I was trying to keep my premium plan by paying different credit car...
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- Spotify Legend
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
Solved!! Premium 30 day Trial - Does my music stay?
PlanFree/PremiumCountry AustraliaDeviceMicrosoft SurfaceOperating SystemWindows 10 My Question or Issue Hey Spotify,I just started the 30 day free premium trial and was wondering what happens at the end of it? Does the music that I have downloaded st...
- Plan Free/Premium Country Australia Device Microsoft Surface Operating System Windows 10 My Question or Issue Hey Spotify, I just started the 30 day free premium trial a...
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- Spotify Star
- 288 Views
- 1 replies
- 0 likes
- 288 Views
- 1 replies
- 0 likes
Payment failure
I paid for Spotify premium using the 18app bonus and I paid for a year but I was granted only a month of Spotify premium... I need help to rectify this problem, thanks.
- I paid for Spotify premium using the 18app bonus and I paid for a year but I was granted only a month of Spotify premium... I need help to rectify this problem, thanks. <snip - ...
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- Spotify Star
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Forgot login info for my premium trial, can't unsubscribe
PlanPremiumCountry U.SDeviceSamsung j3v6Operating SystemAndroid My Question or IssueCustomer Service fixed my issue
- Plan Premium Country U.S Device Samsung j3v6 Operating System Android My Question or Issue Customer Service fixed my issue
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- Spotify Star
- 321 Views
- 1 replies
- 0 likes
- 321 Views
- 1 replies
- 0 likes
Spotify Premium 60 day free trial
So today I was going though my instagram stories, Like I do everyday. I see a spotify add that says 60 day free trial. I quickly scrolled up and signed up for the free trial. After all of the steps were completed, I received a receipt that said I onl...
- So today I was going though my instagram stories, Like I do everyday. I see a spotify add that says 60 day free trial. I quickly scrolled up and signed up for the free trial. After all of the steps w...
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- Spotify Star
- 1322 Views
- 1 replies
- 0 likes
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60 Daysfree trialPremiumSpotify
- 1322 Views
- 1 replies
- 0 likes
Unsubscribe Help
PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Question or IssuePayPal reimburses me, but has also informed me we’ve been attempting to cancel Spotify for at least 6 months. Over that time I’ve...
- Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Question or Issue PayPal reimburses me, but has al...
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- Not applicable
- 315 Views
- 1 replies
- 0 likes
- 315 Views
- 1 replies
- 0 likes
Charged twice and no premium status
PlanPremium familyCountry PhilippinesDeviceJ7 ProOperating SystemAndroid My Question or Issue I was subscribing to spotify family premium but I recieved an error after filling up with my amex details it said to choose a different payment method but t...
- Plan Premium family Country Philippines Device J7 Pro Operating System Android My Question or Issue I was subscribing to spotify family premium but I recieved an error af...
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- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Superuser Contribution PREMIUM PACKAGE
I bought the Premium package of one month, I selected ticket, it was already paid, but did not enter the Premium subscription. What do I do?
- I bought the Premium package of one month, I selected ticket, it was already paid, but did not enter the Premium subscription. What do I do?
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- Roadie
- 338 Views
- 1 replies
- 1 likes
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Premium
- 338 Views
- 1 replies
- 1 likes
Charged twice
PlanPremiumCountry UK I've been charge twice for Spotify premium this month. I had an email earlier in the month to say that my payment had failed so I set up a new payment of £9.99 per month and a payment was taken. I have just been charged £12.99 o...
- Plan Premium Country UK I've been charge twice for Spotify premium this month. I had an email earlier in the month to say that my payment had failed so I set up a new paymen...
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- Spotify Star
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Unable to cancel Premium subscription
PlanPremiumCountry PhilippinesDeviceMacBook Air, Huawei P10 My Question or IssueI have been trying to cancel my premium subscription for the couple of hours to no avail. I'm pretty sure I followed the instructions correctly, and I have tried differen...
- Plan Premium Country Philippines Device MacBook Air, Huawei P10 My Question or Issue I have been trying to cancel my premium subscription for the couple of hours to no avail. I'm...
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- Spotify Star
- 344 Views
- 3 replies
- 0 likes
- 344 Views
- 3 replies
- 0 likes
Cancelled subscription but still charged.
My account is not on Premium but my friend used my bank account to purchase her premium account. She already cancelled her subscription but I still got charged. How is this possible?
- My account is not on Premium but my friend used my bank account to purchase her premium account. She already cancelled her subscription but I still got charged. How is this possible?
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- Spotify Star
- 415 Views
- 1 replies
- 0 likes
- 415 Views
- 1 replies
- 0 likes
Charged 3 times
I have been charged 3 times this month, I have found I had 2 accounts and cancelled both but I was charged 9.99 and 18.99 on Wednesday and 14.99 today. I'm unsure what the 18.99 charge is from.
- I have been charged 3 times this month, I have found I had 2 accounts and cancelled both but I was charged 9.99 and 18.99 on Wednesday and 14.99 today. I'm unsure what the 18.99 charge is from.
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- Spotify Star
- 301 Views
- 1 replies
- 0 likes
- 301 Views
- 1 replies
- 0 likes
Can't pay with my usual card and new card is refused
I have received several messages recently by mail: "the payment is not working".I dont' understand as my card is perfectly working and I use it to pay spotify for a while.The card is not expired (2018).I tried to re-enter the card and I have a messag...
- I have received several messages recently by mail: "the payment is not working". I dont' understand as my card is perfectly working and I use it to pay spotify for a while. The card is not expired ...
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Location and Payment Change
I forgot that my spotify was connected to my Bank Account in New Zealand, moved to England and kept using it like normal. Now my NZ Bank Account is out of use I need to update my payment details but it will not let me add my English details unless I ...
- I forgot that my spotify was connected to my Bank Account in New Zealand, moved to England and kept using it like normal. Now my NZ Bank Account is out of use I need to update my payment det...
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- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Problems with payment with a gift card
So my a family member gave me a visa gift card to use, but when I try to upgrade to Premium spotify for students . It keeps saying "Oops, seems your card or payment provider is having a bad day."
- So my a family member gave me a visa gift card to use, but when I try to upgrade to Premium spotify for students . It keeps saying "Oops, seems your card or payment provider is having a bad day."
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- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Premium Ödememi Yapamıyorum
Bu ay ödememle ilgili hata aldım. Sonrasında 3 tane kartla ödemeyi denedim ama hep aşağıdaki sonucu aldım.
- Bu ay ödememle ilgili hata aldım. Sonrasında 3 tane kartla ödemeyi denedim ama hep aşağıdaki sonucu aldım.
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- Spotify Star
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
I cant get my premium subscription
I cant get my subscription code im waiting for so long, i did many tries but still dont the codes
- I cant get my subscription code im waiting for so long, i did many tries but still dont the codes
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- Spotify Star
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes