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totally confused

totally confused

Plan

Premium

Country

 Ireland

Device

samsung S7

Operating System

android

 

My Question or Issue

 my phone is on premium, anywhere else I log in its on basic. i've reset my password and its still the same. My phone doesnt ask me for a password so it keeps logging into what must be a different account. how do I fix this ? it is infuriating.

I may have 2 usernames I dont know. but I only have one email address. WHen I look at the user name in the spotify cache  folder on the android using a usb cable it's got this massive long user name hmzw6377bglqknfzx5owj70wk-user but my other username is rayliotta. I CANNOT linkt these accounts. Help

 

Reply
1 Reply

Hi @user-removed, welcome to the Spotify Community!

 

It looks like you have more than one Spotify account - and I guess one of them was created through Facebook.

 

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

 

BittencourtSpotify Star
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