Student but charged £9.99?

[Peaches1987]

Hi, please can you explain why I have been charged £9.99, when I have had a student premium account for less than 12 months? I want a refund for the overpayment of £5.00. Please respond quickly.  

[Luke]

Hey @Peaches1987,

Please be aware that a refund is never guaranteed and all requests will get evaluated on a case-by-case basis by the support.With that in mind, please fill out the contact form to create a ticket with support.
The support will do their best to get in touch with you as fast as possible, but please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

Have a nice day!

Luke