*HORRIBLE* support for LA area

[Fran1987]

My name is Francisca and I live in Santiago, Chile. This is my last attempt to use my family subscription and/or fix my brother's. A month ago we were kicked out of premium because 'our address didn't match the Premium user'. This is by far the most annoying experience I've had with an app, no human being has contacted me or the Premium subscriber, this has been going on for months and they are charging for service they don't provide. They send me these obviously automatically generated emails and haven't answered any of my messages.

[Maxim]

Hey @Fran1987,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[Fran1987]

Hey, the mail bounced back to me, it keeps redirecting me to the help page to fill a form and contact them. I already have done this and got no response. I'll try again whatsoever. Thank you. 😗

[Fran1987]

I searched all over for some direct mail to Spotify Support: all it does is bring me back here. Not a single address...

[Fran1987]

And this is the form I have filled once again in the support page (from Spain).

[Maxim]

@Fran1987,

Yep that's the contact form. You should receive a automated confirmation email after submitting the form.