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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69152 Views

18 replies

94 likes

  • 69152 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133658 Views

69 replies

10 likes

Premium for Family
  • 133658 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70677 Views

89 replies

4 likes

  • 70677 Views
  • 89 replies
  • 4 likes

charged 3 times in the space of 2 days

Hi I just got a premium subscription the other day. Not only did I get charged twice on that day but I also got charged a third time today. I've been reading on the forum and this is just unacceptable. Not only is this very common but you dont refund...

Newbie

Hi I just got a premium subscription the other day. Not only did I get charged twice on that day but I also got charged a third time today. I've been reading on the forum and this is just unacce...

Robert_W

Community Legend

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Premium operation

I paid the Spotify Premium ticket today, how long does it take to get it activated?

Newbie

I paid the Spotify Premium ticket today, how long does it take to get it activated?

Robert_W

Community Legend

267 Views

2 replies

0 likes

  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Familiar

Quiero agregar aun familiar pero no me acuerdo bien de los datos que me pide para agrgarlo y a la hora de aceptar me.dice que no pudo confirmar los datos con el mio. Pero es por que no me acuerdo, como le hago o donde entro para ver lo que puse?

Newbie

Quiero agregar aun familiar pero no me acuerdo bien de los datos que me pide para agrgarlo y a la hora de aceptar me.dice que no pudo confirmar los datos con el mio. Pero es por que no me acuerdo, co...

ZullyB

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hi. Now that I'm using Spotify premium, how to listen to music offline? I need to dowload every playlist/song that I want to listen? Thanks

Newbie

Hi. Now that I'm using Spotify premium, how to listen to music offline? I need to dowload every playlist/song that I want to listen?   Thanks

Maxim

Spotify Star

204 Views

1 replies

1 likes

  • 204 Views
  • 1 replies
  • 1 likes

Superuser Contribution No puedo unirme a la cuenta de spotify family que he contratado

No puedo unirme a la cue ta de sportify fanily de mi familia, al momento de intebtar unirme me dice que me he suscrito mas de 2 veces en 12 meses o que tengo una cuebta de spotify family activa cuando no es asi.

Casual Listener

No puedo unirme a la cue ta de sportify fanily de mi familia, al momento de intebtar unirme me dice que me he suscrito mas de 2 veces en 12 meses o que tengo una cuebta de spotify family activa cuand...

ZullyB

Roadie

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Can't cancel premium!

I cancelled a 3-month spotify premium trial on my phone, but it looks like my desktop client (mac) is restarting my subscription! The first time I thought I made a mistake, but now it tells me that I my premium will end on 6/1. It was supposed to end...

Newbie

I cancelled a 3-month spotify premium trial on my phone, but it looks like my desktop client (mac) is restarting my subscription! The first time I thought I made a mistake, but now it tells me that I...

LordRollin

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

spotify code problems

hi everybody , i just bought a spotify code for 1 month but the site that i use every time is in the netherlands , i always did go to that site and i didnt have any problems but now the redeem page says that the code doesnt work in my country , is it...

Newbie

hi everybody ,    i just bought a spotify code for 1 month but the site that i use every time is in the netherlands , i always did go to that site and i didnt have any problems but now th...

user-removed

Not applicable

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Premium no dado

Me habeis cobrado dos veces el premium pero como mi universidad no sale en la lista no me lo habeis dado

Newbie

Me habeis cobrado dos veces el premium pero como mi universidad no sale en la lista no me lo habeis dado

torpasmar

Newbie

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Spotify Premium Universitário

Quero assinar o Spotify Premium Universitários de 8.50 mas com pagamento em boleto e não estou conseguindo...só o de 16.90 alguém. Pode me ajudar

Newbie

Quero assinar o Spotify Premium Universitários de 8.50 mas com pagamento em boleto e não estou conseguindo...só o de 16.90 alguém. Pode me ajudar

196 Views

0 replies

1 likes

  • 196 Views
  • 0 replies
  • 1 likes

Payment in two countries

Dear all, I just came back from Brazil where a friend of mine was paying for my premium account.In France I changed the payment method and I'm currently paying with my debit card. But Spotify is still charging my brazilian friend, who has to pay beca...

Newbie

Dear all, I just came back from Brazil where a friend of mine was paying for my premium account. In France I changed the payment method and I'm currently paying with my debit card. But Spotify is st...

Maxim

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Mudar/concluir pagamento

Boa tarde, Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta para a tela pedindo novamente o cartão sem concluir o pagamento...

Newbie

Boa tarde,   Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta par...

Bittencourt

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Pago o plano premium e não está disponível o serviço

Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app!Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço

Newbie

Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app! Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço

Bittencourt

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

payment

i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.

Casual Listener

i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.

Maxim

Spotify Star

350 Views

3 replies

0 likes

  • 350 Views
  • 3 replies
  • 0 likes

Annual payment with Premium subscription?

It's possible make a annual payment with Premium subscription?

Newbie

It's possible make a annual payment with Premium subscription?

QueenBhani

Newbie

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Spotify Premium dosn't work

I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist

Newbie

I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist 

Maxim

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

student discount

Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begins ??

Newbie

Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begin...

Jacob

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Not saving Payment info

I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate. When I cannot confirm that I am a student (because I no longer am) it does not save my new ...

Casual Listener

I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate.  When I cannot confirm that I am a ...

Paullapham

Casual Listener

382 Views

2 replies

0 likes

  • 382 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family subscription showing ads

Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, thanks, Luke

Newbie

Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, than...

ZullyB

Roadie

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

premium subscription

how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone. now i cant hear my music which i previously downloaded

Regular

how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone.  now i cant hear my music which i previously downloaded

Jacob

Community Legend

1779 Views

8 replies

0 likes

  • 1779 Views
  • 8 replies
  • 0 likes

Premium not on app

My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?

Casual Listener

My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?

Nicole911

Casual Listener

898 Views

2 replies

0 likes

  • 898 Views
  • 2 replies
  • 0 likes