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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
74742 Views
20 replies
99 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
139685 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80261 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269178 Views
159 replies
13 likes
I have paid my university premium Suscription but when i log in in my own account, i dont have the premium suscription, it seems that it has not been activated. This is my proof of payment. What should i do? could you help me please
I have paid my university premium Suscription but when i log in in my own account, i dont have the premium suscription, it seems that it has not been activated. This is my proof of paymen...
Spotify Star
311 Views
1 replies
0 likes
Porque me cobraron el 24 de abril y luego el 5 de mayo 99 pesos en ambas ocaciones y no es un mes entre los dos cobros
Porque me cobraron el 24 de abril y luego el 5 de mayo 99 pesos en ambas ocaciones y no es un mes entre los dos cobros
Spotify Star
280 Views
1 replies
0 likes
Llevo varios días intentando hacerme premium nuevamente, pero siempre sale esto: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago. Pe...
Llevo varios días intentando hacerme premium nuevamente, pero siempre sale esto: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pag...
Spotify Star
292 Views
1 replies
0 likes
I was early on Spotify and got Spotify for Student discount but it expired and I jumped to regular premium. I was paying through PayPal but I am canceling that account and I want to change to a regular credit card. Every time I try to update my payme...
I was early on Spotify and got Spotify for Student discount but it expired and I jumped to regular premium. I was paying through PayPal but I am canceling that account and I want to change to a regul...
Spotify Star
2283 Views
1 replies
0 likes
I have been using Spotify for a year (or even a longer time). Recently I canceled all my credit cards because I lost my wallet. Since the credit card for the subscription payment was canceled, I was required to enter information for a new card. Howev...
I have been using Spotify for a year (or even a longer time). Recently I canceled all my credit cards because I lost my wallet. Since the credit card for the subscription payment was canceled, I was ...
Community Legend
459 Views
1 replies
0 likes
I'm feeling quite short changed that there's no notification email to let you know when your year of student discount ends and you need to renew it or start being charged the full rate. I've spent a couple of months being charged the full rate when I...
I'm feeling quite short changed that there's no notification email to let you know when your year of student discount ends and you need to renew it or start being charged the full rate. I've spe...
Community Legend
312 Views
1 replies
0 likes
Hi, I am trying to cancel my premium subscription that was started via playsation years ago so that I can then upgrade to the family premium. It won't let me cancel by logging into spotify on my computer and directs me to cancel via playstation music...
Hi, I am trying to cancel my premium subscription that was started via playsation years ago so that I can then upgrade to the family premium. It won't let me cancel by logging into spotify on m...
Spotify Star
339 Views
1 replies
0 likes
I'm paying for spotify premium, but when I log into the app it's saying my subscription is free. When I check it online it has my payment information & says my subscription is premium. How do I get the app to recognize my premium subscription?
I'm paying for spotify premium, but when I log into the app it's saying my subscription is free. When I check it online it has my payment information & says my subscription is premium. How do I g...
Roadie
677 Views
6 replies
0 likes
I just signed up for Premium and it looks ok on a computer but the app on my iphone won't recognize me as premium, I've tried logging in/loggin out and re-installing the app. Thanks!
I just signed up for Premium and it looks ok on a computer but the app on my iphone won't recognize me as premium, I've tried logging in/loggin out and re-installing the app. Thanks!
Roadie
406 Views
3 replies
0 likes
Quisiera me pudieran ayudar, se supone que el plan familiar de te ofrece hasrta 6 cuentas premiun la del propietario y cinco subcuentas, les comento que antes si tenia mis cinco subcuentas ahora solo tengo cuatro.
Quisiera me pudieran ayudar, se supone que el plan familiar de te ofrece hasrta 6 cuentas premiun la del propietario y cinco subcuentas, les comento que antes si tenia mis cinco subcuentas ahora solo...
Roadie
377 Views
1 replies
0 likes
I've been trying to cancel my free trial but the information given on the "Payment Help" page to go to your Subscription tab and "Change or Cancel" your subscription is incorrect. The only thing on this tab is a button to start my free trial which I'...
I've been trying to cancel my free trial but the information given on the "Payment Help" page to go to your Subscription tab and "Change or Cancel" your subscription is incorrect. The only thing on t...
Community Legend
1432 Views
16 replies
0 likes
Hello, i´ve just moved in with my girlfriend. I´m trying to add her to my family account, but the system says that the addresses doesn´t match. What do I do?
Hello, i´ve just moved in with my girlfriend. I´m trying to add her to my family account, but the system says that the addresses doesn´t match. What do I do?
Roadie
709 Views
1 replies
0 likes
I pay for the family plan for me and my friends, we live all together, but they can get in, it shows a message that you couldnt confirm that we live in the same adress.
I pay for the family plan for me and my friends, we live all together, but they can get in, it shows a message that you couldnt confirm that we live in the same adress.
Newbie
292 Views
1 replies
1 likes
Hi there, today I started the 30 day period premium testing. - Is it possible to change this into an family account for testing? Would like to see how sharing with my family works e.g. Thanks in advance!Thor
Hi there, today I started the 30 day period premium testing. - Is it possible to change this into an family account for testing? Would like to see how sharing with my family w...
Roadie
499 Views
3 replies
0 likes
I tried to get a student discount on spotify. Got charged twice without confirming that I am a student and now I don't have premium at all.
I tried to get a student discount on spotify. Got charged twice without confirming that I am a student and now I don't have premium at all.
Spotify Star
487 Views
3 replies
0 likes
I have a premium account and just got an email saying that I have to revise my payment methods. I'm no longer living in Brasil and I'm trying to change my payment method and country, I follow all instructions found on the website and still coud not d...
I have a premium account and just got an email saying that I have to revise my payment methods. I'm no longer living in Brasil and I'm trying to change my payment method and country, I follow all ins...
Roadie
300 Views
1 replies
1 likes
I'm paying for premium, i want to cancel it, but i dont know in wich of my accounts i have this suscription. I want to cancel it because i have economic problems.
I'm paying for premium, i want to cancel it, but i dont know in wich of my accounts i have this suscription. I want to cancel it because i have economic problems.
Community Legend
247 Views
1 replies
0 likes
No puedo contratar Spotify premium, ya lo intenté con varias tarjetas y sigue apareciendo:Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de...
No puedo contratar Spotify premium, ya lo intenté con varias tarjetas y sigue apareciendo: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado...
Roadie
308 Views
1 replies
0 likes
Spotify refuses to help me. App volume keep changing leveling and muting. Only in the Spoitfy app
Spotify refuses to help me. App volume keep changing leveling and muting. Only in the Spoitfy app
Community Legend
638 Views
6 replies
0 likes
Hi everybody,I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people). The fact is that I won't have every music people would love to listen, and I wondered if I could config my...
Hi everybody, I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people). The fact is that I won't have every music pe...
Casual Listener
3109 Views
4 replies
1 likes
