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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13823 Views
  • 27 replies
  • 2 likes
  • 13823 Views
  • 27 replies
  • 2 likes

Premium through telia

Hey everyoneI was offered Premium spotify thrpugh my telia subsriction.my problem is that i connected the premium to my facebook. Now that I want to deactivate my facebook, i cant use my premium. How can I shift my premium to another account. Since i...

  • Newbie
  • Hey everyone I was offered Premium spotify thrpugh my telia subsriction. my problem is that i connected the premium to my facebook. Now that I want to deactivate my facebook, i cant use my premium....
  • LordRollin
  • Community Legend
  • 293 Views
  • 1 replies
  • 1 likes
  • 293 Views
  • 1 replies
  • 1 likes

Solved!! Cancelling premium

I just signed up from premium a day ago, but don't plan on keeping it.Of course i got charge right off.Does anyone know if i cancel right now, will i still have the services of premium for the month i was charges in advance? Or will they take away th...

  • Newbie
  • I just signed up from premium a day ago, but don't plan on keeping it. Of course i got charge right off. Does anyone know if i cancel right now, will i still have the services of premium for the mo...
  • Tom
  • Community Legend
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Why is premiume members getting advertisments now?

I just noticed the past few days I been listening to my random play list and it seems every 4 songs I keep hearing Wiz Kali Voice Talking about exotic cars and.i have to skip the add. I wou is like a full refund back to my card for this month. I coul...

  • Casual Listener
  • I just noticed the past few days I been listening to my random play list and it seems every 4 songs I keep hearing Wiz Kali Voice Talking about exotic cars and.i have to skip the add. I wou is like a...
  • Tom
  • Community Legend
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Premium payment sent more than once

I paid student premium yesterday. But I had some problems with so I filled up the card about 4times. Then I finally made it and presubscribed for 1 month. But I found on my bank account that I actually paid it 4times. Is it possible to refund those 3...

  • Casual Listener
  • I paid student premium yesterday. But I had some problems with so I filled up the card about 4times. Then I finally made it and presubscribed for 1 month. But I found on my bank account that I actual...
  • Robert_W
  • Community Legend
  • 272 Views
  • 4 replies
  • 0 likes
  • 272 Views
  • 4 replies
  • 0 likes

Subscription

I recently purchased a Spotify college account and my card was charged and the payment is pending but I don't believe the transaction went through. Will the money be released back to my account soon?

  • Newbie
  • I recently purchased a Spotify college account and my card was charged and the payment is pending but I don't believe the transaction went through. Will the money be released back to my account soon?
  • Robert_W
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Can't access my premium

I can't access my premium account ,even if I was charged for it but for some unknown reason it doesn't work , I can't download any songs and it keeps telling me to move to premium when I already have one.Can someone help me?

  • Newbie
  • I can't access my premium account ,even if I was charged for it but for some unknown reason it doesn't work , I can't download any songs and it keeps telling me to move to premium when I already have...
  • Tom
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

How do I upgrade my premium account to family?

I have a Premium account but I want to upgrade to family. How do I do it?

  • Newbie
  • I have a Premium account but I want to upgrade to family.  How do I do it?  
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Please remove automatic repoduction

Hi, I'll write this feedback here because there isn't any dedicated area to write it. I'm sorry for my english because I'm italian. I think Spotify is a good service and it is true to include ads in a free account, because Spotify owners have some ma...

  • Casual Listener
  • Hi, I'll write this feedback here because there isn't any dedicated area to write it. I'm sorry for my english because I'm italian. I think Spotify is a good service and it is true to include ads in ...
  • menny1
  • Casual Listener
  • 351 Views
  • 4 replies
  • 0 likes
  • 351 Views
  • 4 replies
  • 0 likes

Charged Twice!

I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?

  • Newbie
  • I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?
  • Tom
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium for student with Paypall

I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it isn't?

  • Casual Listener
  • I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it is...
  • JACKDVD
  • Casual Listener
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

My premium is gone

I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a month. What to do? Can someone help me?

  • Casual Listener
  • I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a m...
  • KatesHere
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

[Running] My buniss

Good morning, I have no idea if this is where I should put this question, but that's it.I would like to know having a friend a printed one as it would be possible to put spotify to pass music in the store. How much would be paid, what would have to d...

  • Newbie
  • Good morning, I have no idea if this is where I should put this question, but that's it. I would like to know having a friend a printed one as it would be possible to put spotify to pass music in th...
  • MartinStoichkov
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • Running
  • 434 Views
  • 1 replies
  • 0 likes

Duble credit card debit joining Student Premium

Hy, my name is Stefano, from Italy.Joining the student premium i've got a double credit card debit, and checking the bill it results that Spotify P022EC. SWE,Stockholm has taken 4,99 EUR twice, one time on 19/04 at 23:59 and the second time on 20/04 ...

  • Casual Listener
  • Hy, my name is Stefano, from Italy. Joining the student premium i've got a double credit card debit, and checking the bill it results that Spotify P022EC. SWE,Stockholm has taken 4,99 EUR twice, one...
  • Maxim
  • Spotify Star
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Student advantage

Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How can I fix that if ı can't use this advantage i can...

  • Newbie
  • Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How...
  • Tom
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Problemas en pago

Buenos dias, he intentado comprar la oferta para estudiantes y en todas ellas me ha dado error. El problema es que cuando he mirado la cuenta, me han cobrado 5 veces y aun sigo sin premium. ¿como puedo reclamar?

  • Newbie
  • Buenos dias, he intentado comprar la oferta para estudiantes y en todas ellas me ha dado error. El problema es que cuando he mirado la cuenta, me han cobrado 5 veces y aun sigo sin premium. ¿como pue...
  • iamandyhill
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Premium payment failed

I'm paying my premium plan using my mobile provider. For this month of April, my I wasn't able to renew my subscription since it says that my credit to my prepaid is insufficient. I have enough balance though. What is happening. Please help. Thank yo...

  • Newbie
  • I'm paying my premium plan using my mobile provider. For this month of April, my I wasn't able to renew my subscription since it says that my credit to my prepaid is insufficient. I have enough balan...
  • Tom
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Wont Let me enter payment info

My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page where I go to put in the new info. i have tried about 1...

  • Casual Listener
  • My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page wher...
  • MattSuda
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Free Subscription - Payment of 4.99 EUR per month???

Hi Team,In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs position, unlimited switching the songs, no ads etc.I ch...

  • Newbie
  • Hi Team, In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs pos...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes