Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
66997 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132487 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67631 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250335 Views
154 replies
13 likes
Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app!Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço
Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app! Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço
Spotify Star
369 Views
1 replies
0 likes
i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.
i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.
Spotify Star
306 Views
3 replies
0 likes
It's possible make a annual payment with Premium subscription?
It's possible make a annual payment with Premium subscription?
Newbie
406 Views
1 replies
0 likes
I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist
I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist
Spotify Star
234 Views
1 replies
0 likes
Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begins ??
Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begin...
Community Legend
364 Views
1 replies
0 likes
I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate. When I cannot confirm that I am a student (because I no longer am) it does not save my new ...
I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate. When I cannot confirm that I am a ...
Casual Listener
369 Views
2 replies
0 likes
Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, thanks, Luke
Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, than...
Roadie
430 Views
1 replies
0 likes
how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone. now i cant hear my music which i previously downloaded
how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone. now i cant hear my music which i previously downloaded
Community Legend
1732 Views
8 replies
0 likes
My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?
My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?
Casual Listener
887 Views
2 replies
0 likes
Boa tardeTentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assim não consegui enviar meu comprovante de estudante e ...
Boa tarde Tentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assi...
493 Views
0 replies
0 likes
Como faço para mudar a forma de pagamento para débito ou boleto?
Como faço para mudar a forma de pagamento para débito ou boleto?
Spotify Star
541 Views
1 replies
0 likes
Meu plano premium foi cancelado sem motivo algum e quando tento assinar novamente só da erro. Ou ele apaga todos os dados que eu digitei ou diz que ocorreu é um erro para tentar mais tarde. Não sei mais oq fazer, já tentei 3 cartões todos com limite ...
Meu plano premium foi cancelado sem motivo algum e quando tento assinar novamente só da erro. Ou ele apaga todos os dados que eu digitei ou diz que ocorreu é um erro para tentar mais tarde. Não sei m...
Community Legend
396 Views
1 replies
0 likes
Olá, tudo bem? Faz mais de um mês que minha conta premium foi cancelada sem motivo algum. Todas as vezes que tento fazer o upgrade de novo não consigo. Não há nada de errado com meu cartão, inclusive uso ele com outras assinaturas online, já segui va...
Olá, tudo bem? Faz mais de um mês que minha conta premium foi cancelada sem motivo algum. Todas as vezes que tento fazer o upgrade de novo não consigo. Não há nada de errado com meu cartão, inclusive...
Spotify Star
475 Views
1 replies
0 likes
It is a simple and usefull app, with a terrible client service. I am trying to reach payment inforamation (I don't know if I am beeing charged) in the website, trough telefone (doesn't exist this kind of service) and none of them are avaiable. It's a...
It is a simple and usefull app, with a terrible client service. I am trying to reach payment inforamation (I don't know if I am beeing charged) in the website, trough telefone (doesn't exist this kin...
Community Legend
1203 Views
7 replies
0 likes
I can't seem to get my visa debit or my PayPal account to go through. I've had a premium account for years now and its the first time it's given me trouble. I've checked the country matched all the accounts and made sure my paypal is set up. (bought ...
I can't seem to get my visa debit or my PayPal account to go through. I've had a premium account for years now and its the first time it's given me trouble. I've checked the country matched all the a...
Community Legend
427 Views
3 replies
0 likes
When I go to download a playlist it wants me to try premium for free than accept a monthly fee after that time period. Problem is I already have family premium. Why am I not able to download playlists?
When I go to download a playlist it wants me to try premium for free than accept a monthly fee after that time period. Problem is I already have family premium. Why am I not able to download playlist...
453 Views
0 replies
0 likes
I send my school card for student discount and they didn't accept it for some reason. But I have been wating for my money to be given for 1 week and they still didn't return the money. and they refuce to belive that i'm a student at Nevşehir Univerci...
I send my school card for student discount and they didn't accept it for some reason. But I have been wating for my money to be given for 1 week and they still didn't return the money. and they refuc...
Community Legend
212 Views
1 replies
0 likes
Problem with playings, I keep playlists but frequently get erased the download. Need to download again
Problem with playings, I keep playlists but frequently get erased the download. Need to download again
Community Legend
208 Views
1 replies
0 likes
One of the reasons I signed up for premium was it's ability to play on roku. I chose spotify over amazon unlimited because of this. Now I try it and it doesnpt not have my playlists and albums. I am extremely disappointed and am reconsidering my opti...
One of the reasons I signed up for premium was it's ability to play on roku. I chose spotify over amazon unlimited because of this. Now I try it and it doesnpt not have my playlists and albums. I am ...
Roadie
226 Views
1 replies
0 likes
Last month i didn't have enough money on my bank account so the automaticly payment could not be paid from my account. Now i can't use my spotify for a whole month. How can i still pay ?
Last month i didn't have enough money on my bank account so the automaticly payment could not be paid from my account. Now i can't use my spotify for a whole month. How can i still pay ?
Casual Listener
341 Views
2 replies
0 likes
