Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Not applicable
- 114419 Views
- 72 replies
- 9 likes
- 114419 Views
- 72 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 13823 Views
- 27 replies
- 2 likes
- 13823 Views
- 27 replies
- 2 likes
Premium through telia
Hey everyoneI was offered Premium spotify thrpugh my telia subsriction.my problem is that i connected the premium to my facebook. Now that I want to deactivate my facebook, i cant use my premium. How can I shift my premium to another account. Since i...
- Hey everyone I was offered Premium spotify thrpugh my telia subsriction. my problem is that i connected the premium to my facebook. Now that I want to deactivate my facebook, i cant use my premium....
-
-
- Community Legend
- 293 Views
- 1 replies
- 1 likes
- 293 Views
- 1 replies
- 1 likes
Solved!! Cancelling premium
I just signed up from premium a day ago, but don't plan on keeping it.Of course i got charge right off.Does anyone know if i cancel right now, will i still have the services of premium for the month i was charges in advance? Or will they take away th...
- I just signed up from premium a day ago, but don't plan on keeping it. Of course i got charge right off. Does anyone know if i cancel right now, will i still have the services of premium for the mo...
-
-
- Community Legend
- 269 Views
- 2 replies
- 0 likes
- 269 Views
- 2 replies
- 0 likes
Why is premiume members getting advertisments now?
I just noticed the past few days I been listening to my random play list and it seems every 4 songs I keep hearing Wiz Kali Voice Talking about exotic cars and.i have to skip the add. I wou is like a full refund back to my card for this month. I coul...
- I just noticed the past few days I been listening to my random play list and it seems every 4 songs I keep hearing Wiz Kali Voice Talking about exotic cars and.i have to skip the add. I wou is like a...
-
-
- Community Legend
- 244 Views
- 3 replies
- 0 likes
- 244 Views
- 3 replies
- 0 likes
Premium payment sent more than once
I paid student premium yesterday. But I had some problems with so I filled up the card about 4times. Then I finally made it and presubscribed for 1 month. But I found on my bank account that I actually paid it 4times. Is it possible to refund those 3...
- I paid student premium yesterday. But I had some problems with so I filled up the card about 4times. Then I finally made it and presubscribed for 1 month. But I found on my bank account that I actual...
-
-
- Community Legend
- 272 Views
- 4 replies
- 0 likes
- 272 Views
- 4 replies
- 0 likes
Subscription
I recently purchased a Spotify college account and my card was charged and the payment is pending but I don't believe the transaction went through. Will the money be released back to my account soon?
- I recently purchased a Spotify college account and my card was charged and the payment is pending but I don't believe the transaction went through. Will the money be released back to my account soon?
-
-
- Community Legend
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Can't access my premium
I can't access my premium account ,even if I was charged for it but for some unknown reason it doesn't work , I can't download any songs and it keeps telling me to move to premium when I already have one.Can someone help me?
- I can't access my premium account ,even if I was charged for it but for some unknown reason it doesn't work , I can't download any songs and it keeps telling me to move to premium when I already have...
-
-
- Community Legend
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
How do I upgrade my premium account to family?
I have a Premium account but I want to upgrade to family. How do I do it?
- I have a Premium account but I want to upgrade to family. How do I do it?
-
-
- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Please remove automatic repoduction
Hi, I'll write this feedback here because there isn't any dedicated area to write it. I'm sorry for my english because I'm italian. I think Spotify is a good service and it is true to include ads in a free account, because Spotify owners have some ma...
- Hi, I'll write this feedback here because there isn't any dedicated area to write it. I'm sorry for my english because I'm italian. I think Spotify is a good service and it is true to include ads in ...
-
-
- Casual Listener
- 351 Views
- 4 replies
- 0 likes
- 351 Views
- 4 replies
- 0 likes
Charged Twice!
I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?
- I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?
-
-
- Community Legend
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium for student with Paypall
I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it isn't?
- I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it is...
-
-
- Casual Listener
- 321 Views
- 2 replies
- 0 likes
- 321 Views
- 2 replies
- 0 likes
My premium is gone
I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a month. What to do? Can someone help me?
- I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a m...
-
-
- Community Legend
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
[Running] My buniss
Good morning, I have no idea if this is where I should put this question, but that's it.I would like to know having a friend a printed one as it would be possible to put spotify to pass music in the store. How much would be paid, what would have to d...
- Good morning, I have no idea if this is where I should put this question, but that's it. I would like to know having a friend a printed one as it would be possible to put spotify to pass music in th...
-
-
- Community Legend
- 434 Views
- 1 replies
- 0 likes
-
Running
- 434 Views
- 1 replies
- 0 likes
Duble credit card debit joining Student Premium
Hy, my name is Stefano, from Italy.Joining the student premium i've got a double credit card debit, and checking the bill it results that Spotify P022EC. SWE,Stockholm has taken 4,99 EUR twice, one time on 19/04 at 23:59 and the second time on 20/04 ...
- Hy, my name is Stefano, from Italy. Joining the student premium i've got a double credit card debit, and checking the bill it results that Spotify P022EC. SWE,Stockholm has taken 4,99 EUR twice, one...
-
-
- Spotify Star
- 244 Views
- 3 replies
- 0 likes
- 244 Views
- 3 replies
- 0 likes
Solved!! move access of Spotify to other (new) PC?
How to do that?
- How to do that?
-
-
- Community Legend
- 237 Views
- 1 replies
- 0 likes
- 237 Views
- 1 replies
- 0 likes
Student advantage
Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How can I fix that if ı can't use this advantage i can...
- Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How...
-
-
- Community Legend
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Problemas en pago
Buenos dias, he intentado comprar la oferta para estudiantes y en todas ellas me ha dado error. El problema es que cuando he mirado la cuenta, me han cobrado 5 veces y aun sigo sin premium. ¿como puedo reclamar?
- Buenos dias, he intentado comprar la oferta para estudiantes y en todas ellas me ha dado error. El problema es que cuando he mirado la cuenta, me han cobrado 5 veces y aun sigo sin premium. ¿como pue...
-
-
- Community Legend
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Premium payment failed
I'm paying my premium plan using my mobile provider. For this month of April, my I wasn't able to renew my subscription since it says that my credit to my prepaid is insufficient. I have enough balance though. What is happening. Please help. Thank yo...
- I'm paying my premium plan using my mobile provider. For this month of April, my I wasn't able to renew my subscription since it says that my credit to my prepaid is insufficient. I have enough balan...
-
-
- Community Legend
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Won't let me acces my 7 days trial pack
Why? Help please
- Why? Help please
-
-
- Community Legend
- 127 Views
- 1 replies
- 0 likes
- 127 Views
- 1 replies
- 0 likes
Wont Let me enter payment info
My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page where I go to put in the new info. i have tried about 1...
- My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page wher...
-
-
- Spotify Star
- 263 Views
- 3 replies
- 0 likes
- 263 Views
- 3 replies
- 0 likes
Free Subscription - Payment of 4.99 EUR per month???
Hi Team,In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs position, unlimited switching the songs, no ads etc.I ch...
- Hi Team, In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs pos...
-
-
- Spotify Star
- 276 Views
- 1 replies
- 0 likes
- 276 Views
- 1 replies
- 0 likes