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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67434 Views

18 replies

94 likes

  • 67434 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132680 Views

69 replies

10 likes

Premium for Family
  • 132680 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68304 Views

89 replies

4 likes

  • 68304 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

251245 Views

154 replies

13 likes

  • 251245 Views
  • 154 replies
  • 13 likes

Superuser Contribution Familiar

Quiero agregar aun familiar pero no me acuerdo bien de los datos que me pide para agrgarlo y a la hora de aceptar me.dice que no pudo confirmar los datos con el mio. Pero es por que no me acuerdo, como le hago o donde entro para ver lo que puse?

Newbie

Quiero agregar aun familiar pero no me acuerdo bien de los datos que me pide para agrgarlo y a la hora de aceptar me.dice que no pudo confirmar los datos con el mio. Pero es por que no me acuerdo, co...

ZullyB

Roadie

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hi. Now that I'm using Spotify premium, how to listen to music offline? I need to dowload every playlist/song that I want to listen? Thanks

Newbie

Hi. Now that I'm using Spotify premium, how to listen to music offline? I need to dowload every playlist/song that I want to listen?   Thanks

Maxim

Spotify Star

200 Views

1 replies

1 likes

  • 200 Views
  • 1 replies
  • 1 likes

Superuser Contribution No puedo unirme a la cuenta de spotify family que he contratado

No puedo unirme a la cue ta de sportify fanily de mi familia, al momento de intebtar unirme me dice que me he suscrito mas de 2 veces en 12 meses o que tengo una cuebta de spotify family activa cuando no es asi.

Casual Listener

No puedo unirme a la cue ta de sportify fanily de mi familia, al momento de intebtar unirme me dice que me he suscrito mas de 2 veces en 12 meses o que tengo una cuebta de spotify family activa cuand...

ZullyB

Roadie

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Can't cancel premium!

I cancelled a 3-month spotify premium trial on my phone, but it looks like my desktop client (mac) is restarting my subscription! The first time I thought I made a mistake, but now it tells me that I my premium will end on 6/1. It was supposed to end...

Newbie

I cancelled a 3-month spotify premium trial on my phone, but it looks like my desktop client (mac) is restarting my subscription! The first time I thought I made a mistake, but now it tells me that I...

LordRollin

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

spotify code problems

hi everybody , i just bought a spotify code for 1 month but the site that i use every time is in the netherlands , i always did go to that site and i didnt have any problems but now the redeem page says that the code doesnt work in my country , is it...

Newbie

hi everybody ,    i just bought a spotify code for 1 month but the site that i use every time is in the netherlands , i always did go to that site and i didnt have any problems but now th...

user-removed

Not applicable

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Premium no dado

Me habeis cobrado dos veces el premium pero como mi universidad no sale en la lista no me lo habeis dado

Newbie

Me habeis cobrado dos veces el premium pero como mi universidad no sale en la lista no me lo habeis dado

torpasmar

Newbie

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Spotify Premium Universitário

Quero assinar o Spotify Premium Universitários de 8.50 mas com pagamento em boleto e não estou conseguindo...só o de 16.90 alguém. Pode me ajudar

Newbie

Quero assinar o Spotify Premium Universitários de 8.50 mas com pagamento em boleto e não estou conseguindo...só o de 16.90 alguém. Pode me ajudar

193 Views

0 replies

1 likes

  • 193 Views
  • 0 replies
  • 1 likes

Payment in two countries

Dear all, I just came back from Brazil where a friend of mine was paying for my premium account.In France I changed the payment method and I'm currently paying with my debit card. But Spotify is still charging my brazilian friend, who has to pay beca...

Newbie

Dear all, I just came back from Brazil where a friend of mine was paying for my premium account. In France I changed the payment method and I'm currently paying with my debit card. But Spotify is st...

Maxim

Spotify Star

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Mudar/concluir pagamento

Boa tarde, Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta para a tela pedindo novamente o cartão sem concluir o pagamento...

Newbie

Boa tarde,   Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta par...

Bittencourt

Spotify Star

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Pago o plano premium e não está disponível o serviço

Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app!Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço

Newbie

Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app! Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço

Bittencourt

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

payment

i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.

Casual Listener

i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.

Maxim

Spotify Star

323 Views

3 replies

0 likes

  • 323 Views
  • 3 replies
  • 0 likes

Annual payment with Premium subscription?

It's possible make a annual payment with Premium subscription?

Newbie

It's possible make a annual payment with Premium subscription?

QueenBhani

Newbie

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Spotify Premium dosn't work

I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist

Newbie

I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist 

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

student discount

Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begins ??

Newbie

Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begin...

Jacob

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Not saving Payment info

I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate. When I cannot confirm that I am a student (because I no longer am) it does not save my new ...

Casual Listener

I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate.  When I cannot confirm that I am a ...

Paullapham

Casual Listener

375 Views

2 replies

0 likes

  • 375 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family subscription showing ads

Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, thanks, Luke

Newbie

Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, than...

ZullyB

Roadie

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

premium subscription

how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone. now i cant hear my music which i previously downloaded

Regular

how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone.  now i cant hear my music which i previously downloaded

Jacob

Community Legend

1733 Views

8 replies

0 likes

  • 1733 Views
  • 8 replies
  • 0 likes

Premium not on app

My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?

Casual Listener

My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?

Nicole911

Casual Listener

891 Views

2 replies

0 likes

  • 891 Views
  • 2 replies
  • 0 likes

Porque no obtuve spotify premium si ya pague en el oxxo 1mes

Boa tardeTentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assim não consegui enviar meu comprovante de estudante e ...

Newbie

Boa tarde Tentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assi...

493 Views

0 replies

0 likes

  • 493 Views
  • 0 replies
  • 0 likes

mudar forma de pagamento

Como faço para mudar a forma de pagamento para débito ou boleto?

Newbie

Como faço para mudar a forma de pagamento para débito ou boleto?

Bittencourt

Spotify Star

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes