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Premium Payment

Casual Listener
I've done all the troubleshooting , closed two accounts I made prior to the one I use now with Student Premium. My bank has confirmed to premium payments have went through and I still am not able to use premium. logged off , logged back in , logged off everywhere .. nothing .. help
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Re: Premium Payment

Rock Star 16
Rock Star 16

Hey @Dabvendor, welcome to the Spotify Community!

 

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

JacobRock Star 16
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Re: Premium Payment

Casual Listener
Nothing from Spotify, but I received a text from my bank telling me my Spotify payment was confirmed, and that the money was taken out.
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Re: Premium Payment

Rock Star 16
Rock Star 16

@Dabvendor,

 

In this case, the charge should show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken because Spotify has not yet verified your student status. Check out some more info here: https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-bu...

Please let me know if you have any other questions 🙂

JacobRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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