Hacked and change in subscription

[saurabh1985]

Plan

Premium

Country

 Singapore

Device

All

Operating System

Windows, iOS, Andriod, mac

My Question or Issue

 In July 2018 my spotify account was hacked. During the hack someone started using by account. They also changed the plan from premium to family. I quickly noticed the hack and changed the password and logged out of every device but I failed to notice change in type of account. recently when I was going through my credit card bill I fould that I was being chared 15 dollar instead of 9 dollar and that's when I noticed the change of account. I have cancelled the family account and changed back to premium but I would like to get a refund of extra money I was charged for family suscription from July to Dec as the change of account was not done by me.

Thanks and Regards,
Saurabh

[Maxim]

Hey @saurabh1985,

Please check out this support article about Spotify's Refund policy: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/.

Thanks!