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Have 6 month Free Spotify but am being charged

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Have 6 month Free Spotify but am being charged

 

Plan

Premium

Country

USA

Device

Samsung Galaxy S20

Operating System

Android

My Question or Issue

Hi, so as a part of my Samsung Purchase I received 6 months of Spotify Premium freom Samsung. I was already paying for Premium before receiving this offer, and did not cancel my subscription before activating the 6 months free. I was billed for the premium anyways. Do I have to 'cancel' my subscription during the 6 month period to prevent being billed? I couldn't find info on help from either Samsung or Spotify. Any help is appreciated. Thanks!

Reply

Accepted Solutions
Marked as solution

Hey @mythicmoonheart, thanks for reaching out to the Community!

 

You mentioned that you were subscribed to Premium. This offer is only for new Premium subscribers, which explains why you're still being charged for Premium. 

 

There is some more info in the Terms and Conditions of the offer here.

 

I hope this clears things up. I'll be here if you need anything else!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

Hey @mythicmoonheart, thanks for reaching out to the Community!

 

You mentioned that you were subscribed to Premium. This offer is only for new Premium subscribers, which explains why you're still being charged for Premium. 

 

There is some more info in the Terms and Conditions of the offer here.

 

I hope this clears things up. I'll be here if you need anything else!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you!

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