Spotify Community

Danielritchey132 · 2023-09-21

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Billy-J · 2023-09-21

Hey @Danielritchey132, thanks for reaching out to the Community!

Can you let me know if you're trying to start a new subscription, or if you are trying to update an existing payment method? Also, can you let me know if you are getting any error messages when you try to change your payment method? If so, send me a screenshot of that error message (making sure to hide sensitive info when posting to the Community).

Also, can you try following these steps and let me know if that makes a difference?

Let me know how this goes!

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

View solution in original post

Danielritchey132 · 2023-09-21

It's my current subscription I have individual premium

View solution in original post

Billy-J · 2023-09-21

Hey @Danielritchey132, thanks for reaching out to the Community!

Can you let me know if you're trying to start a new subscription, or if you are trying to update an existing payment method? Also, can you let me know if you are getting any error messages when you try to change your payment method? If so, send me a screenshot of that error message (making sure to hide sensitive info when posting to the Community).

Also, can you try following these steps and let me know if that makes a difference?

Let me know how this goes!

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Billy-J · 2023-09-21

Hey @Danielritchey132,

Thanks for the reply! Can you try following the steps I provided in my last reply and let me know if that makes any difference?

Let me know how things go!

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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