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If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
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To cancel your subscription just follow these steps:
Your Premium stays until your next billing date, then your account switches to free.
You keep your playlists and saved music when your account is free. You can also still log in and play with ads.
More info in this article.