How to change country if the methods listed do not work?

[juliagry]

My card expired, and I got a notification that I'm not on Premium anymore. I tried to use a debit card isuued by a bank in country different that the previous one. First I tried to update country details by using the method for non-premiuim users by editing the profile. It didn't work since the list is inactive to choose one. Then I tried to just update payment method, but it says that payment method and country don't match. When I click on "Change country" and choose the one, it redirects to "Choose plan" page with the old country currency. I'm now in the country by which the actual card was issued. Spotify is available here. How can I pay for my subscription then?

[Jose_M]

Hello @juliagry!

Thanks for reaching out. I'll be here to help. Can you try this process using another browser or Incognito Mode? If this doesn't work, can you try choosing your current country here and purchasing Premium here with the card issued in that country?

Keep me posted and have a nice day!

[juliagry]

This didn't help, but I found a soultion finally. I cancelled the subscription at all first, THEN changed the country and updated payment method, and finally purchased a new one. Hope it might be useful for someone else!