Hulu subscription canceled when I updated my billing info because my credit card was compromised

[KevinJ_CO]

Can you reenable my subscription for HULU please?

[Billy-J]

Hey @KevinJ_CO, thanks for reaching out to the Community!

I'll be happy to help. 

Can you please try lining your accounts on https://signup.hulu.com/spotify? Let me know if you get an error message and send me a screenshot if so (make sure to hide sensitive info when posting to the Community).

Let me know how this goes!

[KevinJ_CO]

Here is the error I get:

 

[Billy-J]

Hey @KevinJ_CO,

Could you let me know if you're on Premium Individual or Premium Student? 

Keep me posted.

[KevinJ_CO]

Premium individual

[Billy-J]

Hey @KevinJ_CO,

Okay. 

I'd recommend checking out this Ongoing Issue for more info and the next steps to try.

I'll be here if you have any more questions!

[KevinJ_CO]

Yes. That is the issue. The thread you sent me said it's fixed. There are other thread that day to post in here if you have the issue so you can give me a link to reinstate my Hulu subscription.

Like this: https://community.spotify.com/t5/Subscriptions/Hulu-cancelled-after-payment-details-updated-01-04-20...

That is why I posted here to begin with. Can you please fix this on my account?

Kevin

[Billy-J]

Hey @KevinJ_CO,

The link I provided in my last reply, was the steps to get in touch with Customer Support. You can find more info here.

Hope this helps.