Hulu subscription canceled when I updated my billing info because my credit card was compromised

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Hulu subscription canceled when I updated my billing info because my credit card was compromised

KevinJ_CO
Casual Listener

Can you reenable my subscription for HULU please?

7 Replies
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Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

Rock Star 22
Rock Star 22

Hey @KevinJ_CO, thanks for reaching out to the Community!

I'll be happy to help. 

Can you please try lining your accounts on https://signup.hulu.com/spotify? Let me know if you get an error message and send me a screenshot if so (make sure to hide sensitive info when posting to the Community).

 

Let me know how this goes!

Billy-JRock Star 22
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Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

KevinJ_CO
Casual Listener

Here is the error I get:

Screenshot_20200108-065018.png

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Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

Rock Star 22
Rock Star 22

Hey @KevinJ_CO,

 

Could you let me know if you're on Premium Individual or Premium Student? 

 

Keep me posted.

 

 

Billy-JRock Star 22
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Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

KevinJ_CO
Casual Listener

Premium individual

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Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

Rock Star 22
Rock Star 22

Hey @KevinJ_CO,

 

Okay. 

I'd recommend checking out this Ongoing Issue for more info and the next steps to try.

 

I'll be here if you have any more questions!

Billy-JRock Star 22
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Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

KevinJ_CO
Casual Listener

Yes. That is the issue. The thread you sent me said it's fixed. There are other thread that day to post in here if you have the issue so you can give me a link to reinstate my Hulu subscription.

Like this: https://community.spotify.com/t5/Subscriptions/Hulu-cancelled-after-payment-details-updated-01-04-20...

That is why I posted here to begin with. Can you please fix this on my account?

Kevin

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Re: Hulu subscription canceled when I updated my billing info because my credit card was compromised

Rock Star 22
Rock Star 22

Hey @KevinJ_CO,

 

The link I provided in my last reply, was the steps to get in touch with Customer Support. You can find more info here.

 

Hope this helps. 

Billy-JRock Star 22
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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