I bought premium but now can’t use it

Rookyisme · 2024-09-07

Plan

Free/Premium

Country

U.S.

Device

(iPhone 11)

Operating System

(iOS 17)

My Question or Issue

I bought spotify premium on aug 26 and it has changed to the free version today i would like to know why.

Maxim · 2024-09-08

Hey @Rookyisme,

Thanks for reaching out.

By any chance, have you had one or more failed payments in the past? If so, your most recent successful payment may have covered a shorter Premium period to account for the time you used Premium without a successful payment.

If you’d like to continue using Premium, you can re-subscribe at spotify.com/premium.

Let me know if you have any other questions! 🙂

MaximSpotify Star

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