Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 107657 Views
- 70 replies
- 9 likes
- 107657 Views
- 70 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Casual Listener
- 13217 Views
- 26 replies
- 2 likes
- 13217 Views
- 26 replies
- 2 likes
Spotify premium for 1 month
I don’t have the premium free even the 1. month hasnt passed. I would like to have it back. Ty by user:
- I don’t have the premium free even the 1. month hasnt passed. I would like to have it back. Ty by user: <snip-moderator edit>
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- Spotify Star
- 253 Views
- 1 replies
- 0 likes
- 253 Views
- 1 replies
- 0 likes
Superuser Contribution We have Duo but only one account seems to be premium as the other plays ads?
we have only set up the Duo but the other account is playing ads
- we have only set up the Duo but the other account is playing ads
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- Visitor
- 331 Views
- 2 replies
- 0 likes
- 331 Views
- 2 replies
- 0 likes
Superuser Contribution payment failed
PlanPremiumCountryNigriaDevice Operating SystemWINDOWS10 My Question or IssueI'm trying to share a family subscription with my friends, but the payments keep failing. I confirm that the card number is fine and the account has enough cash. But spotify...
- Plan Premium Country Nigria Device Operating System WINDOWS10 My Question or Issue I'm trying to share a family subscription with my friends, but the payments keep failing. I ...
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- Moderator
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
Superuser Contribution Re: Pagamento na troca de plano
Minha conta mudou de premium para o Duo e não descontaram o valor atualizado, estão me cobrando uma nova fatura como se não tivesse pago. A diferença é 5,00 e como faço pra pagar ?
- Minha conta mudou de premium para o Duo e não descontaram o valor atualizado, estão me cobrando uma nova fatura como se não tivesse pago. A diferença é 5,00 e como faço pra pagar ?
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- Moderator
- 170 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes
Superuser Contribution From duo plan to premium retaining all combined playlists.
PlanDuoCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a duo plan. I am the plan manager. I want my wife to be able to take over management...
- Plan Duo Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We have a d...
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- Spotify Star
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
Superuser Contribution Créer un compte pour un enfant de 13 ans : Spotify répond que n'a pas l'âge
Bonjour,Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes trop jeune pour spotify".Je souhaite lui ouvrir ce co...
- Bonjour, Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes ...
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- Moderator
- 488 Views
- 1 replies
- 0 likes
- 488 Views
- 1 replies
- 0 likes
Student Discount on Wrong Account
So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student on a new account created by mistake. I cancelled t...
- So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student...
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- Visitor
- 4360 Views
- 2 replies
- 0 likes
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multiple accountsSubscription
- 4360 Views
- 2 replies
- 0 likes
Superuser Contribution Problem changing from Duo to Family plan
I am the owner of a Duo Plan, I'm trying to upgrade to a Family Plan, however everytime I clik on "Change Plan" the message "Ups something went wrong try again later" appears. I have tried many times and every single one the same thing happens. Can s...
- I am the owner of a Duo Plan, I'm trying to upgrade to a Family Plan, however everytime I clik on "Change Plan" the message "Ups something went wrong try again later" appears. I have t...
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- Moderator
- 202 Views
- 1 replies
- 0 likes
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Question
- 202 Views
- 1 replies
- 0 likes
Superuser Contribution failing to see my plan and to change it
HiI'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disconnect all the devices) and consequently I cannot cha...
- Hi I'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disc...
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- Casual Listener
- 3696 Views
- 16 replies
- 2 likes
- 3696 Views
- 16 replies
- 2 likes
Is it possible to upgrade from individual to duo without paying another $15
I accidentally purchased premium individual instead of duo. and I would like to upgrade, but I don't want to pay another $15. Is it possible to just pay the difference?
- I accidentally purchased premium individual instead of duo. and I would like to upgrade, but I don't want to pay another $15. Is it possible to just pay the difference?
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- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
12 month subscription
Is it possible to pay for 12 months subscription for Premium rather than monthly? PremiumCountryAustralia
- Is it possible to pay for 12 months subscription for Premium rather than monthly? Premium Country Australia
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- Spotify Star
- 830 Views
- 1 replies
- 0 likes
- 830 Views
- 1 replies
- 0 likes
Assinei o premiu pra estudante
assinei o plano premiu para estudante , no entanto não estou recebendo todos os benefícios, como por exemplo continuam aparecendo milhões de propagandas
- assinei o plano premiu para estudante , no entanto não estou recebendo todos os benefícios, como por exemplo continuam aparecendo milhões de propagandas
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Superuser Contribution Error paying for Student's Premium
PlanFree to Student PremiumCountryMéxicoDeviceSamsung Galaxy A34Operating SystemOneIU 6.0My Question or IssueI can't pay for my Student Discount. I tried to pay with a diferet debit card and it didn't work. Always sends me a message that says: "Se pr...
- Plan Free to Student Premium Country México Device Samsung Galaxy A34 Operating System OneIU 6.0 My Question or Issue I can't pay for my Student Discount. I tried to pay with a diferet debit...
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- Moderator
- 304 Views
- 4 replies
- 0 likes
- 304 Views
- 4 replies
- 0 likes
Superuser Contribution why i can not pay my turkish subscription with ininal?
"Payment could not be made. Please try again, pay with a different card or use another payment method. Go to our support page."That is how problem sounds in EnglishI didn't have similar issues with payment a week ago, but now i magically have
- "Payment could not be made. Please try again, pay with a different card or use another payment method. Go to our support page." That is how problem sounds in English I didn't have similar issues wi...
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- Moderator
- 1312 Views
- 1 replies
- 0 likes
- 1312 Views
- 1 replies
- 0 likes
Spotify Duo - travelling to other countries
PlanSpotify DuoCountryCroatiaDeviceGalaxy s21 ultra My Question or IssueI was wondering how Spotify duo works..I would like to add my sister to the plan. We live together at the same address. But we travel a lot (separately).. and most of the time ar...
- Plan Spotify Duo Country Croatia Device Galaxy s21 ultra My Question or Issue I was wondering how Spotify duo works.. I would like to add my sister to the plan. We live together at th...
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- Spotify Star
- 548 Views
- 1 replies
- 0 likes
- 548 Views
- 1 replies
- 0 likes
Superuser Contribution Red downgrade screen
My Question or Issue:I have the Spotify app on my iPhone 8, and I have a Premium Duo account. My account works on my computer just fine but when I try to listen on my phone a screen pops up that says “Your last Premium payment didn’t work … Downgrade...
- My Question or Issue: I have the Spotify app on my iPhone 8, and I have a Premium Duo account. My account works on my computer just fine but when I try to listen on my phone a screen pops up that sa...
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- Visitor
- 420 Views
- 2 replies
- 0 likes
- 420 Views
- 2 replies
- 0 likes
Superuser Contribution facturacion
La fecha de facturacion se me iba a modificar en el mes de enero pero me vino modificada en el mes de febrero, necesito ayuda para saber donde reclamar
- La fecha de facturacion se me iba a modificar en el mes de enero pero me vino modificada en el mes de febrero, necesito ayuda para saber donde reclamar
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- Moderator
- 243 Views
- 2 replies
- 0 likes
- 243 Views
- 2 replies
- 0 likes
Superuser Contribution Pague premium para universitarios el 5 de febrero y el 15/02 ya me cobran
Llevo mucho tiempo usando el premium para universitarios y es la primera vez que me quieren hacer dos cobros el mismo mes, pague el 5 de febrero del 2024 y el 15/02 ya me sale los anuncios de que se va a cargar a mi tarjeta el próximo cobro cuando no...
- Llevo mucho tiempo usando el premium para universitarios y es la primera vez que me quieren hacer dos cobros el mismo mes, pague el 5 de febrero del 2024 y el 15/02 ya me sale los anuncios de que se ...
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- Moderator
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Superuser Contribution Payment fails after changing the country
PlanPremium CountryCroatia DeviceiPhone 11, MacBook Pro Operating System14.1.2 (23B92) My Question or IssueI have been subscribing to Spotify Premium for several years. I recently moved to Croatia. I changed my country to Croatia in my profile, and I...
- Plan Premium Country Croatia Device iPhone 11, MacBook Pro Operating System 14.1.2 (23B92) My Question or Issue I have been subscribing to Spotify Premium for...
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- Moderator
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Superuser Contribution Hi, we need our 2021 invoices. We cannot get in touch with support
Either I don't see where I can make direct contact, or there is no way. Who can help me? It is a tax matter, so it is necessary to get these invoices. Online we can only get back until 2022.Kind regards, Jens
- Either I don't see where I can make direct contact, or there is no way. Who can help me? It is a tax matter, so it is necessary to get these invoices. Online we can only get back until 2022. Kind re...
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- Moderator
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes