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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53510 Views
  • 32 replies
  • 3 likes
  • 53510 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6865 Views
  • 23 replies
  • 2 likes
  • 6865 Views
  • 23 replies
  • 2 likes

do I lose my playlists when being canceled because of apple payment

Spotify cancels my subscription because I chose apple payment in the past and this is no longer supported. A simple change of payment methods is not available for unknown und unexplainable reasons. Do I lose my preferences and playlists when being ca...

  • Newbie
  • Spotify cancels my subscription because I chose apple payment in the past and this is no longer supported. A simple change of payment methods is not available for unknown und unexplainable reasons. D...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! Is my payment automatic?

PlanPremiumCountry Deviceiphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei don’t know if my payment will come out automatically, I can’t find any pay now button..

  • Newbie
  • Plan Premium Country   Device iphone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i don’t know if my payment will come out automatically...
  • Maxim
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

I can't get premium because I changed accounts

Hi everyone!!! I just recently got this account after deleting an account with premium and it uses the same email and credit card details as the account I had before. I've been wanting to get premium again however it keeps saying like you can't purch...

  • Visitor
  • Hi everyone!!! I just recently got this account after deleting an account with premium and it uses the same email and credit card details as the account I had before. I've been wanting to get premium...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

How can i delete account

I lost Access to my e-mail, how do I delete account while I cant even log in or change password. (I logged via Facebook, and my fb account was hacked)

  • Newbie
  • I lost Access to my e-mail, how do I delete account while I cant even log in or change password. (I logged via Facebook, and my fb account was hacked)  
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Premium Duo doesn't work

It is the second time I tried to switch from Premium to Duo Premium to share the account with my girlfriend who lives in the same house with me for 5 years (in Germany). I work in Luxembourg so my payment method is a card issued in Luxembourg. So whe...

  • Casual Listener
  • It is the second time I tried to switch from Premium to Duo Premium to share the account with my girlfriend who lives in the same house with me for 5 years (in Germany). I work in Luxembourg so my pa...
  • Maxim
  • Spotify Star
  • 198 Views
  • 3 replies
  • 1 likes
  • 198 Views
  • 3 replies
  • 1 likes

Superuser Contribution À chaque fois que j'invite ma femme dans l'abo duo, ça fonctionne 24h !

When I invite my wife in the Duo Premium, it only works a few hours and she get free again!I paid for over 3 months Duo for me only. What to do?

  • Visitor
  • When I invite my wife in the Duo Premium, it only works a few hours and she get free again! I paid for over 3 months Duo for me only. What to do?
  • Yordan
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

I want to use a British credit card but I can’t because of my region

I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England

  • Visitor
  • I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Cannot switch from duo to family

Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Family doesn't appear in the available subscriptions. ...

  • Visitor
  • Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Fam...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

what happens to my playlist when I leave premium family?

We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?

  • Visitor
  • We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Probleme d'adresse Spotify Duo

J'essaye de mettre en place un abonnement premium duo avec ma femme mais l'adresse n'est pas reconnue comme étant la même, alors que c'est bien le cas.

  • Visitor
  • J'essaye de mettre en place un abonnement premium duo avec ma femme mais l'adresse n'est pas reconnue comme étant la même, alors que c'est bien le cas.
  • Kiril
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Death in family

Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accounts because they were on their father’s account and...

  • Visitor
  • Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accou...
  • AlexKubu
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Superuser Contribution j'ai pris un abonnement premium gratuit pendant 2 mois et j'ai toujours pub

mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.

  • Visitor
  • mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.
  • Joan
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Can't switch between Plan Members on Premium Duo

PlanPremium DuoCountryUSADeviceiPhone 13Operating SystemiOS 10My Question or IssueI have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Plan Member profile and I can't figure out how to switch to my own profi...

  • Visitor
  • Plan Premium Duo Country USA Device iPhone 13 Operating System iOS 10 My Question or Issue I have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Pla...
  • Maxim
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

is there any discount going on to get premium??

there was a discount going on to get 3 months in 9.99$ is that still going on??

  • Visitor
  • there was a discount going on to get 3 months in 9.99$ is that still going on??
  • Billy-J
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Payment issues and location

PlanPremium DuoCountryUkraine /TurkeyDeviceIphone 14 PROOperating System(iOS 16.5.1) My Question or IssueI from Ulraine, I`m live in Turkey now(I heard about change location`s scam but I really stay here, Spotify forced to change the location) and I ...

  • Newbie
  • Plan Premium Duo Country Ukraine /Turkey Device Iphone 14 PRO Operating System (iOS 16.5.1)   My Question or Issue I from Ulraine, I`m live in Turkey now(I heard about change location`...
  • Billy-J
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountryUKDevice(iPhone 8 plus)Operating System(iOS 10.) My Question or IssueMy now ex boyfriend had set up an account but made the monthly payments come through to my bank and I’m not able to access the account due to him going to jail las...

  • Visitor
  •   Plan Premium Country UK Device (iPhone 8 plus) Operating System (iOS 10.)   My Question or Issue My now ex boyfriend had set up an account but made the monthly payments come th...
  • Billy-J
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Can't listen to music offline

I'm a premium subscriber,i already having the downloaded song's file's and i was listening to it normally beforeBut now it won't play any songs and it shows I'm offline

  • Visitor
  • I'm a premium subscriber,i already having the downloaded song's file's and i was listening to it normally before But now it won't play any songs and it shows I'm offline
  • MihailY
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

after premium trial ends can i add 12 month subscription gift card

My premium individual trial is ending in a few days. I would like to add a 12-month subscription from Amazon. I assume my account reverts to free when the trial ends...can I add the subscription after the trial ends? I tried to do it before but it sa...

  • Newbie
  • My premium individual trial is ending in a few days. I would like to add a 12-month subscription from Amazon. I assume my account reverts to free when the trial ends...can I add the subscription afte...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes