Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62409 Views
- 43 replies
- 3 likes
- 62409 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8078 Views
- 23 replies
- 2 likes
- 8078 Views
- 23 replies
- 2 likes
Trying to subscribe to premium but there isn't a way (iPhone)
PlanFreeCountryFinlandDeviceiPhone 11Operating SystemiOS My Question or IssueMy trial has run out. I followed the menu options to subscribe to premium, but when I click the individual plan, nothing happens. I have restarted the app, restarted the dev...
- Plan Free Country Finland Device iPhone 11 Operating System iOS My Question or Issue My trial has run out. I followed the menu options to subscribe to premium, but when I cli...
-
-
- Spotify Star
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
I recently changed my credit card on file with spotify, but spotify has bee
I have recently chnaged my credit card of file with Spotify. You have repeatedly tried to charge the wrong card. How do I get Spotify to charge the right card - the one that is on record with you.
- I have recently chnaged my credit card of file with Spotify. You have repeatedly tried to charge the wrong card. How do I get Spotify to charge the right card - the one that is on record with you.
-
-
- Spotify Star
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes
Can I pay for someone else's plan?
My son lives abroad and I want to pay his plan. How can I do that? Is it possible?
- My son lives abroad and I want to pay his plan. How can I do that? Is it possible?
-
-
- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Random emails about premium status
PlanPremium StudentCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've recieved 3-4 emails recently from Spotify about how I should renew my premium status,...
- Plan Premium Student Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've...
-
-
- Spotify Star
- 303 Views
- 3 replies
- 0 likes
- 303 Views
- 3 replies
- 0 likes
Can't re-subscribe as country location (France) isn't where my Spotify account was set up
I'm trying to get a family subscription but can't complete the transaction as my Spotify account was set up in the UK but I now live in France. I've tried using the incognito tab on my browser - this doesn't work. Any suggestions? Thanks(iOS 10, Andr...
- I'm trying to get a family subscription but can't complete the transaction as my Spotify account was set up in the UK but I now live in France. I've tried using the incognito tab on my browser - this...
-
-
- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Premium subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid for premium and the money has come out of my account but I don't have access
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
-
-
- Spotify Star
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
If I change to premium duo, can my toddler listen in her alexa at home, and I on my phone?
I want to be able to listen to music at work, while my toddler listens to music at home via alexa. If I change to premium duo, is there a why to make a configuration for her playlist to play via alexa? She's 1, so she obviusly doesnt have a phone. Pl...
- I want to be able to listen to music at work, while my toddler listens to music at home via alexa. If I change to premium duo, is there a why to make a configuration for her playlist to play v...
-
-
- Spotify Star
- 135 Views
- 1 replies
- 1 likes
- 135 Views
- 1 replies
- 1 likes
Switch to premium family
My Question or Issue: Hello, I would like to subscribe to a premium family pack. My question is that my two children have already a premium one but my wife and I a free one. May I just subscribe to the family regarding that I pay with paypal monthly ...
- My Question or Issue: Hello, I would like to subscribe to a premium family pack. My question is that my two children have already a premium one but my wife and I a free one. May I just subsc...
-
-
- Casual Listener
- 164 Views
- 2 replies
- 1 likes
- 164 Views
- 2 replies
- 1 likes
Superuser Contribution Combining two Premium accounts into one Duo account
Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...
- Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscriptio...
-
-
- Spotify Legend
- 37304 Views
- 12 replies
- 1 likes
-
DuoPremiumSubscription
- 37304 Views
- 12 replies
- 1 likes
Changing from family to premium individual
When on my subscription page, i see that the only option i have available is to go free, and then get a premium account. In that case would i loose all my playlists and liked songs?
- When on my subscription page, i see that the only option i have available is to go free, and then get a premium account. In that case would i loose all my playlists and liked songs?
-
-
- Spotify Star
- 105 Views
- 1 replies
- 0 likes
- 105 Views
- 1 replies
- 0 likes
Superuser Contribution Premium student Hulu not working on tv or laptop but only on my phone.
PlanPremium StudentCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Premium Student Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nbs...
-
-
- Moderator
- 119 Views
- 1 replies
- 0 likes
- 119 Views
- 1 replies
- 0 likes
Superuser Contribution Can't make payment for subscription with my Debit card
PlanPremiumCountryBangladesh Device(OnePlus Nord N20 )Operating System(Android 12) My Question or IssueI had received an email from Spotify for rejoining a premium subscription with a plan of 3months subscription for 199/- BDT.So i wanted to purchase...
- Plan Premium Country Bangladesh Device (OnePlus Nord N20 ) Operating System (Android 12) My Question or Issue I had received an email from Spotify for rejoining a premi...
-
-
- Moderator
- 258 Views
- 4 replies
- 0 likes
- 258 Views
- 4 replies
- 0 likes
Premium
Hi so I'm trying to get the 3months of spotify premium for 0 dollars and I'm typing in my card information and it says I've already done spotify premium. I know for a fact I have never tried spotify premium. If you could help that would be amazing.Pl...
- Hi so I'm trying to get the 3months of spotify premium for 0 dollars and I'm typing in my card information and it says I've already done spotify premium. I know for a fact I have never tried spotify ...
-
-
- Spotify Star
- 121 Views
- 1 replies
- 0 likes
- 121 Views
- 1 replies
- 0 likes
I'm gonna be charge 10€ for August but I was still a student
I had a student account but it seems that it stopped After July. But I'm still a student and wanna keep my student suscription. How Can I not be charged for a non student subscription for August and September.
- I had a student account but it seems that it stopped After July. But I'm still a student and wanna keep my student suscription. How Can I not be charged for a non student subscription for August and ...
-
-
- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
I want to change my payment method card but it doesn't match the country that I am in
PlanPremiumCountrycurrently Spain My Question or IssueI am going to travel so I want to use my other credit card for the payments. This credit card has a Lithuanian IBAN. How can I use this card even if I am not in Lithuania?
- Plan Premium Country currently Spain My Question or Issue I am going to travel so I want to use my other credit card for the payments. This credit card has a Lithuanian IBAN. How can I u...
-
-
- Spotify Star
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Is it possible to change billing date or end my premium features early
I'd like to change my billing date to match when all my other bills go out for consistency and budget planning reasons. I've just cancelled premium and my account will change to Spotify Free on 19/05/2023. However, I want to resubscribe on the 16/05,...
- I'd like to change my billing date to match when all my other bills go out for consistency and budget planning reasons. I've just cancelled premium and my account will change to Spotify Free on 19/05...
-
-
- Not applicable
- 346 Views
- 5 replies
- 0 likes
- 346 Views
- 5 replies
- 0 likes
My paid subcriptionis not letting me log on to the 3 month trail of Spotify
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
Will 3rd party subscriptions mess up my account?
PlanPremium FamilyCountryDenmark - Oister subscription My Question or IssueHi - with my cell phone carrier (Oister in Denmark) I am able to subscribe to Spotiy Premium Family at a cheaper rate than oridinary. BUT - i already have an existing account ...
- Plan Premium Family Country Denmark - Oister subscription My Question or Issue Hi - with my cell phone carrier (Oister in Denmark) I am able to subscribe to Spotiy Premiu...
-
-
- Spotify Star
- 116 Views
- 1 replies
- 0 likes
- 116 Views
- 1 replies
- 0 likes
Student discount
I used the student discount for my undergrad, now I’m in graduate school and can’t use it again? Even if it’s a different school?PlanPremiumCountryUSA My Question or Issue
- I used the student discount for my undergrad, now I’m in graduate school and can’t use it again? Even if it’s a different school? Plan Premium Country USA My Question or Issue
-
-
- Spotify Star
- 109 Views
- 1 replies
- 0 likes
- 109 Views
- 1 replies
- 0 likes
Solved!! What happens to my subscription when I change my location?
PlanPremium My Question or IssueI would like to know how I will be charged if I change my location to a country different from the one I am subscribed in. I am currently residing in Egypt and the premium subscription here is 50 EGP per month. I will ...
- Plan Premium My Question or Issue I would like to know how I will be charged if I change my location to a country different from the one I am subscribed in. I am currently residing in Egyp...
-
-
- Spotify Star
- 5768 Views
- 10 replies
- 0 likes
- 5768 Views
- 10 replies
- 0 likes