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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48538 Views
  • 21 replies
  • 4 likes
  • 48538 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30032 Views
  • 19 replies
  • 2 likes
  • 30032 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20962 Views
  • 6 replies
  • 1 likes
  • 20962 Views
  • 6 replies
  • 1 likes

One payment declined, now no more Premium Family

Plan(Used to be) Premium FamilyCountryThe Netherlands My Question or IssueThe payment for the Premium Family subscription failed last week, now my account is back to the free version of Spotify. Do I need to enrol our family again to the whole Premiu...

  • Visitor
  • Plan (Used to be) Premium Family Country The Netherlands   My Question or Issue The payment for the Premium Family subscription failed last week, now my account is back to the free version...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Will all my "hearted" music be automatically downloaded if I upgrade to premium?

I have lots of music and playlists "hearted" currently in free Spotify. I have limited space on my phone and do not want any of this downloaded. If I upgrade to Premium, will it automatically download all my music? Because that would not be preferabl...

  • Visitor
  • I have lots of music and playlists "hearted" currently in free Spotify.  I have limited space on my phone and do not want any of this downloaded.  If I upgrade to Premium, will it automatic...
  • TreyAnastasio
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Have a student discount but system does not let me use

PlanPremiumCountryTurkeyDevice(iPhone 7 Plus)Operating System(iOS 14)My Question or IssueI am a university student and I am pretty sure I've been using student subscription since 2019. I still have my student discount until 16.04.2021. My payment pla...

  • Visitor
  • Plan Premium Country Turkey Device (iPhone 7 Plus) Operating System (iOS 14) My Question or Issue I am a university student and I am pretty sure I've been using student subscription since 20...
  • Luan
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

I am not given the Premium Mix feature.

PlanPremium DuoCountryItalyDeviceiPhone 11 PRO MAXOperating SystemiOS 14 My Question or IssueI have a Premium Duo subscription, and there’s supposed to be a Duo Mix feature that should come with it. The thing is, the other component of the subscripti...

  • Visitor
  • Plan Premium Duo Country Italy Device iPhone 11 PRO MAX Operating System iOS 14   My Question or Issue I have a Premium Duo subscription, and there’s supposed to be a Duo Mix feature t...
  • Luan
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Giftcard code not working, No receipt cause it was won on an online sweepstake

Hi, I’m having trouble with my gift code not working and since it was won by a sweepstake i don’t have a receipt, only the physical card was sent

  • Visitor
  • Hi, I’m having trouble with my gift code not working and since it was won by a sweepstake i don’t have a receipt, only the physical card was sent
  • Billy-J
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

I think I am being charged twice

Hi, I've been a Spotify premium member for a few years now and the monthly £9.99 was always taken out of my bank account with my phone bill via EE. I've recently become a student and updated my account to have my student discount included. This all w...

  • Visitor
  • Hi,  I've been a Spotify premium member for a few years now and the monthly £9.99 was always taken out of my bank account with my phone bill via EE. I've recently become a student and updated m...
  • Billy-J
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Payment update

PlanPremiumCountryUAEDeviceIphoneOperating System(iOS) My Question or IssueI updated my payment details and I still get the same notification that i have to update it and its been going on like that for the past 2 days, any idea of whats going on?

  • Newbie
  • Plan Premium Country UAE Device Iphone Operating System (iOS)   My Question or Issue I updated my payment details and I still get the same notification that i have to update it and its...
  • Billy-J
  • Spotify Star
  • 738 Views
  • 1 replies
  • 0 likes
  • 738 Views
  • 1 replies
  • 0 likes

canceled premium but still got charged

PlanFree/PremiumCountry Device()Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device () Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Audio quality of premium duo

I was using premium till recently and then switched to duo. I got the feeling that single premium has better audio quality than duo premium. Is this true? Anyone else feel similarly? If this is the case then Spotify please don't do this, am most like...

  • Visitor
  • I was using premium till recently and then switched to duo. I got the feeling that single premium has better audio quality than duo premium. Is this true? Anyone else feel similarly? If this is the c...
  • Billy-J
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Solved!! Can I have multiple Premium accounts/locations with a single billing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 721 Views
  • 5 replies
  • 0 likes
  • 721 Views
  • 5 replies
  • 0 likes

Change Billing Date Without Losing Hulu Subscription

I currently have the Spotify/Hulu bundle plan for $9.99/mo and I am wanting to push my billing date by a few days. Apparently the only way to change the billing date is to cancel my current subscription and activate it again on the date I want my bil...

  • Visitor
  • I currently have the Spotify/Hulu bundle plan for $9.99/mo and I am wanting to push my billing date by a few days. Apparently the only way to change the billing date is to cancel my current subscript...
  • Billy-J
  • Spotify Star
  • 1007 Views
  • 1 replies
  • 0 likes
  • 1007 Views
  • 1 replies
  • 0 likes

Solved!! Duo Subscription

Can my wife and I combine our individual accounts to the Duo plan, without either of us losing all our music? We obviously live together so we meet the requirements and each of us have years of music downloaded. Thanks!

  • Visitor
  • Can my wife and I combine our individual accounts to the Duo plan, without either of us losing all our music? We obviously live together so we meet the requirements and each of us have years of music...
  • OneByBoo
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan payment method

PlanFamilyCountryMalaysiaDevicePCOperating SystemWindows 10 My Question or IssueWhen I click on the 'credit or debit cards' option for the family plan monthly subscription it automatically sends me to the 'pay by mobile' option with no way of enterin...

  • Visitor
  • Plan Family Country Malaysia Device PC Operating System Windows 10   My Question or Issue When I click on the 'credit or debit cards' option for the family plan monthly subscription it...
  • Alex
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Cannot switch from Family Premium to Student Premium

PlanFamily Premium (Current)CountryUSADeviceMobile (OnePlus 5T), DesktopOperating SystemWindows 10 My Question or IssueI currently am the head of a full Spotify Family plan and I want to switch to a Spotify Student Premium. I verified that my account...

  • Casual Listener
  • Plan Family Premium (Current) Country USA Device Mobile (OnePlus 5T), Desktop Operating System Windows 10   My Question or Issue I currently am the head of a full Spotify Family plan a...
  • Maxim
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Gift card PIN

I have been purchasing my daughter spotify cards every month to every three months for nearly two years, haven't had an issue yet. The one I purchased yesterday is a whole new experience. When she attempted to add it to her account it says it's inval...

  • Visitor
  • I have been purchasing my daughter spotify cards every month to every three months for nearly two years, haven't had an issue yet.  The one I purchased yesterday is a whole new experience. ...
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Premium account - podcasts with ads.

As a premium Spotify user for more than 8 years; I continue to wonder why Spotify has continued to advertise Spotify Premium as an ad-free subscription option, when it’s far from that in actuality—specifically pertaining to popular podcasts. I wanted...

  • Casual Listener
  • As a premium Spotify user for more than 8 years; I continue to wonder why Spotify has continued to advertise Spotify Premium as an ad-free subscription option, when it’s far from that in actuality—sp...
  • MissKris10
  • Casual Listener
  • 330 Views
  • 4 replies
  • 0 likes
  • 330 Views
  • 4 replies
  • 0 likes

Para iadesi

Merhaba.Ben, arkadaşım ile aile paketine geçtik. Geçmeden önce kendi paketimi iptal ettim ama yine ücret kesilmiş iade talep ediyorum.

  • Visitor
  • Merhaba. Ben, arkadaşım ile aile paketine geçtik. Geçmeden önce kendi paketimi iptal ettim ama yine ücret kesilmiş iade talep ediyorum.
  • Billy-J
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Paid for Spotify Premium, didn't activate

PlanFree/PremiumCountryIndia DeviceOnePlus 8 ProOperating SystemAndroid 10 My Question or IssueI paid for the student plan for Spotify premium with my debit card, which is around Rs.59 for a yearly subscription. The amount was debited but I got an er...

  • Visitor
  •   Plan Free/Premium Country India   Device OnePlus 8 Pro Operating System Android 10   My Question or Issue I paid for the student plan for Spotify premium with my debit ca...
  • Jose_M
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Redeem Code funktioniert nicht

Was soll ich tun bei diesem Fehler? Du kannst diesen Code nicht einlösen, weil das jeweils nur für eine bestimmte Anzahl an Monaten Spotify Premium möglich ist. Bitte versuch es später noch einmal.

  • Casual Listener
  • Was soll ich tun bei diesem Fehler?   Du kannst diesen Code nicht einlösen, weil das jeweils nur für eine bestimmte Anzahl an Monaten Spotify Premium möglich ist. Bitte versuch es später noch ...
  • netravnen
  • Newbie
  • 4167 Views
  • 6 replies
  • 0 likes
  • 4167 Views
  • 6 replies
  • 0 likes

Superuser Contribution [All Platforms][Social] Premium host subscription $50/month

Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not even spotify premium subscribers) to join the group class f...

  • Visitor
  • Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not eve...
  • Xenia
  • Moderator
  • 359 Views
  • 1 replies
  • 2 likes
  • All Platforms
    Social
  • 359 Views
  • 1 replies
  • 2 likes

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