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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61409 Views
  • 25 replies
  • 5 likes
  • 61409 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36659 Views
  • 19 replies
  • 2 likes
  • 36659 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27974 Views
  • 16 replies
  • 3 likes
  • 27974 Views
  • 16 replies
  • 3 likes

Superuser Contribution Ads on premium account

I have been paying customer since forever. I clicked by accident on single podcast and now my home page is full of Podcasts ads.How do I turn this thing on now? Whenever I use app i am bombarded by stuff which is not music and which I am completely n...

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  • Casual Listener
  • I have been paying customer since forever. I clicked by accident on single podcast and now my home page is full of Podcasts ads. How do I turn this thing on now? Whenever I use app i am bombarded by...
  • Novy
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

I received the package today, but it arrived with the contents missing.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I don't know where I should ask this question, so I am posting on this page. I received the ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Bediviraada
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Superuser Contribution Joining DUO error after inputting address

PlanDUO PremiumCountryUnited StatesDeviceiPhone 11 ProOperating SystemiOS 15 My Question or Issue I signed up for Spotify duo to use with my boyfriend. We live in the same house, thus we have the same address. However, when I send him the link and he...

  • Casual Listener
  • Plan DUO Premium Country United States Device iPhone 11 Pro Operating System iOS 15   My Question or Issue   I signed up for Spotify duo to use with my boyfriend. We live in the ...
  • Ver
  • Spotify Legend
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Superuser Contribution Redeem page is not working

I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a new gift card because of this issue. will my code ...

  • Casual Listener
  • I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a...
  • Alex
  • Moderator
  • 1215 Views
  • 7 replies
  • 0 likes
  • Gift Card
    redeem
  • 1215 Views
  • 7 replies
  • 0 likes

Spotify CD quality / HIFI / Lossless streaming 16bit 44.1khz

I am testing Qobuz at the moment with CD quality comparing to HiRes, difficult to say if HiRes worth the price but coming back to Spotify 320Kbs quality is a real pain... Is Spotify going to align to the market outsiders (Qobuz, Tidal, Deezer, etc..)...

  • Casual Listener
  •   I am testing Qobuz at the moment with CD quality comparing to HiRes, difficult to say if HiRes worth the price but coming back to Spotify 320Kbs quality is a real pain...   Is Spotify ...
  • marc_masoni06
  • Newbie
  • 22266 Views
  • 21 replies
  • 76 likes
  • 22266 Views
  • 21 replies
  • 76 likes

MCO VISA

Plan : PremiumCountry: SingaporeDevice: Window 10 My Question or IssueMy MCO VISA does not accept. I have contact MCO VISA and they confirm my card is working. Also, it is success validate by Google Pay. So, i am not sure what wrong with it. Hope the...

  • Regular
  • Plan : Premium Country: Singapore Device: Window 10   My Question or Issue My MCO VISA does not accept. I have contact MCO VISA and they confirm my card is working. Also, it ...
  • humadroid
  • Casual Listener
  • 7633 Views
  • 12 replies
  • 0 likes
  • 7633 Views
  • 12 replies
  • 0 likes

Tax added for state I do not live in

PlanPremiumCountryUSA, Washington DC My Question or Issue I received the below email from no-reply@spotify.com stating they are applying a ~$1 Iowa tax to my premium account. I don't live in Iowa and my account has no billing ties to that state. I li...

  • Newbie
  • Plan Premium Country USA, Washington DC  My Question or Issue   I received the below email from  no-reply@spotify.com stating they are applying a ~$1 Iowa tax to my premium acco...
  • Hasbula
  • Casual Listener
  • 1794 Views
  • 6 replies
  • 0 likes
  • 1794 Views
  • 6 replies
  • 0 likes

Premium Duo Help

PlanPremium DuoCountryUKDeviceApp on desktop PC, Web browsers (chrome and edge) and android app My Question or IssueHave recently joined premium duo with partner but neither of can see the duo mix list nor each others activity. I can't even add him a...

  • Newbie
  • Plan Premium Duo Country UK Device App on desktop PC, Web browsers (chrome and edge) and android app   My Question or Issue Have recently joined premium duo with partner but neither of c...
  • Jᴀᴄᴋ
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Other] why it so hard to buy a Spotify eCard from Spotify ?

why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why why not make it easy to give a family or friend the GIFT of a year of Spotify ?

  • Casual Listener
  • why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why   why not make it easy to give a family or frien...
  • Eni
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • Other
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing credit card and being billed on both suddenly

I have a family plan. I went to change the credit card for billing, and they switched the bill date to immediately for the full amount -- but the transactions are coming through on both the old card AND the new card. So, double the full monthly rate ...

  • Regular
  • I have a family plan. I went to change the credit card for billing, and they switched the bill date to immediately for the full amount -- but the transactions are coming through on both the old card ...
  • Alex
  • Moderator
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Community][Other] How are gift subscriptions not already a thing?!

I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!

  • Visitor
  • I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!
  • OscarDC
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • Community
    Other
  • 111 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Duo subscription

Hi there,I couldn't really find any information on the below in the FAQs : when subscribing to Premium Duo, if both parts each have a Spotify Premium plan already, does the one that joins the new plan lose all his saved music / podcasts / etc. ? Are ...

  • Newbie
  • Hi there, I couldn't really find any information on the below in the FAQs : when subscribing to Premium Duo, if both parts each have a Spotify Premium plan already, does the one that joins the new p...
  • TreyAnastasio
  • Spotify Star
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution "You need to live in the same address". Cant change countries.

Plan: Premium DuoCountry: Sweden Just moved to Sweden from Iceland.Changed from Premium Family to Duo, because me and my girlfriend are the only two users. She got kicked out from the plan when I changed from Family to Duo and I cant re-invite her. "...

  • Newbie
  • Plan: Premium Duo Country: Sweden   Just moved to Sweden from Iceland. Changed from Premium Family to Duo, because me and my girlfriend are the only two users. She got kicked out from the pl...
  • Kiril
  • Moderator
  • 409 Views
  • 2 replies
  • 0 likes
  • Premium
  • 409 Views
  • 2 replies
  • 0 likes

I just paid for individul premium but I want to do family package

I just paid for individul premium but I want to do family package.Can I pay the rest of family package instead? Because for previous months I paid and use for all family.PlanPremiumCountryThailandDevice(iPhone, Samsung)Operating System(iOS, Android) ...

  • Newbie
  • I just paid for individul premium but I want to do family package. Can I pay the rest of family package instead? Because for previous months I paid and use for all family. Plan Premium Country T...
  • Billy-J
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto-renew plans temporarily unavailable

PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to buy Spotify Premium individual plan with autorenewed subscription, but the ...

  • Casual Listener
  • Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm tryi...
  • Ver
  • Spotify Legend
  • 1356 Views
  • 4 replies
  • 1 likes
  • 1356 Views
  • 4 replies
  • 1 likes

Superuser Contribution Issue with Premium Duo after subscribing with an Individual subscription active

Plan - Premium and Premium DuoCountry - IndiaI already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfriend. But as soon as I subscribed, the payment page took ...

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  • Casual Listener
  • Plan - Premium and Premium Duo Country - India I already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfr...
  • Alex
  • Moderator
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Buying spotify premium ecard for my wife

none of those links work, after searching Google and duckduckgo and all I get are broke links and shading websites... want to buy my son Spotify for a year and I CAN'T ??

  • Casual Listener
  • none of those links work, after searching Google and  duckduckgo and all I get are broke links and shading websites...  want to buy my son Spotify for a year and I CAN'T  ?? 
  • Eni
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Weakly Premium

I purchased 7 day plan and my payment status is completed yet it is not reflected on my accountpremiumCountryIndiaDeviceMI A2

  • Newbie
  • I purchased 7 day plan and my payment status is completed yet it is not reflected on my account premium Country India Device MI A2
  • Elena
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium mini

PlanFreeCountryEgypt DeviceLaptopOperating SystemWindows 11 Can't subscribe to premium mini plan and gets "Sorry, your payment failed. No charges were made." every time

  • Casual Listener
  • Plan Free Country Egypt   Device Laptop Operating System Windows 11   Can't subscribe to premium mini plan and gets " Sorry, your payment failed. No charges were made. " every tim...
  • Elena
  • Moderator
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes