I can't join Family Mix

[annie26]

Plan

Premium

Country

USA

Device

iPhone 8

Operating System

iOS 12.3.1

My Question or Issue

I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't sure what this meant as I thought I was already part of my Family Mix. I clicked it, and it ended up REMOVING me from my Family Mix. However, all attempts to rejoin my Family Mix do not work. It says, "You joined Family Mix", but none of the songs update and it's clear that I have been removed. How can I rejoin?

[Rene01]

Hi @leoprog,

For the android device I propose to execute a clean reinstall

I will come back to you for the iPad issue.

Thanks,

René

[leoprog]

Thank you, just did the clean reinstall, but the problem continues. Sorry I'm giving you headache Rene

[Rene01]

Hi @leoprog,

I discussed this once again with the spotify specialists and it's not clear what is going on.

Can you make a screen recording? That would really help.

Thanks in advance,

René 

[leoprog]

René,

Hello, now I've uploaded the right video. Sorry! I picked the wrong one.

[Rene01]

Hi @leoprog,

That doesn't look like spotify 😀

Please check if this is the right video.

Thanks,

René

[leoprog]

Updated!

[Rene01]

Hi @leoprog,

I discussed this again with the spotify team and this is a difficult one (as you noticed already 😰).

There is one more thing we could try but we are not sure if you would like to try this.

Can you cancel the subscription and resubscribe but only after the accounts revert back to Free?

Do not worry as you won't lose any songs.

Hope you would like to try it! Let us know how it goes.

Have a nice day.

Regards,

René

[jrandall17]

I had this problem, and finally stumbled upon a fix. 

On the account that can't join the family mix, go to your family settings and at the bottom, there should be a "Join Family Mix" button.

https://www.spotify.com/us/account/family/

That finally worked for me after I joined the family mix, and left it on accident

[leoprog]

Is this the end of it?

[JohnNL]

About the same for me. I cannot add a member Just my account although that member sees my family mix... (Android)
What to do?

[Xenia]

Hey all,

Thank you for reaching out about this in the Community. We'd be happy to help you further with this.

We currently have an Ongoing Issue with Family Mix that doesn't show up.

You can take a look at it by heading here. It'd be great if you could add your +VOTE and your details to help our team with the investigation.

If you have any other questions we're happy to help 🙂

Have a great Friday!

[Charly13]

Hey @Rene01

I have the same problem with my family mix as the duo mix issue posted here. I can see the playlist and even edit the members when my sister sends me a link, but clicking the join pop up or joining in the playlist settings gives me an error message. I can't see the playlist in my usual dashboard. When going into the family plan settings and look at the family mix this is what I've been seeing since I started using premium with this family.