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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60596 Views
  • 25 replies
  • 5 likes
  • 60596 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36357 Views
  • 19 replies
  • 2 likes
  • 36357 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27774 Views
  • 16 replies
  • 3 likes
  • 27774 Views
  • 16 replies
  • 3 likes

Solved!! How do I upgrade Hulu Premium to Live on Spotify

I found I enjoy my Hulu that I get through Spotify and want to upgrade my Hulu to live but cannot figure out how to do it. My Hulu account points me back to Spotify and Spotify doesn’t show as having the feature to to upgrade. I am attempting to do t...

  • Newbie
  • I found I enjoy my Hulu that I get through Spotify and want to upgrade my Hulu to live but cannot figure out how to do it.  My Hulu account points me back to Spotify and Spotify doesn’t show as ...
  • Keanu_C
  • Spotify Star
  • 2343 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 2343 Views
  • 1 replies
  • 0 likes

Solved!! Can't update credit card

I have a family plan, in USA, and I got a new credit card. In my subcriptions there is only optiont to change or cancel the subscription.If I click change then I can cancel or get spotify for students.How can I contact spotify support to solve this?

  • Regular
  • I have a family plan, in USA, and I got a new credit card. In my subcriptions there is only optiont to change or cancel the subscription.If I click change then I can cancel or get spotify for student...
  • Billy-J
  • Spotify Star
  • 962 Views
  • 8 replies
  • 0 likes
  • 962 Views
  • 8 replies
  • 0 likes

[Hulu] Spotify Family Plan with Hulu

PlanPremium CountryUSA My Question or IssueI have a subscription to the hulu and spotify premium student plan, my hulu account is working but for some reason my spotify account isn't recognizing that I have this subscription. How can I fix this?

  • Visitor
  • Plan Premium   Country USA   My Question or Issue I have a subscription to the hulu and spotify premium student plan, my hulu account is working but for some reason my spotify accoun...
  • Billy-J
  • Spotify Star
  • 330 Views
  • 1 replies
  • 1 likes
  • 330 Views
  • 1 replies
  • 1 likes

Substitution of subscription - Reimbursement

Hello, I changed my credit card and therefore needed to renew my family subscription by indicating my new numbers today but it put me premium instead by default. I terminated premium just after but the first month is still debited. If I change the su...

  • Newbie
  • Hello, I changed my credit card and therefore needed to renew my family subscription by indicating my new numbers today but it put me premium instead by default. I terminated premium just after but t...
  • Billy-J
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

I can't book spotify student premium

Hello i am a verified student till 2020. In the passt i booked 0,99cent for 3 month. but didn't use premium after this 3 month. Now i want to book spotify premium student for the regular price but i always have to use the actual bonus for 0,99cet for...

  • Newbie
  • Hello i am a verified student till 2020. In the passt i booked 0,99cent for 3 month. but didn't use premium after this 3 month. Now i want to book spotify premium student for the regular price but i ...
  • Billy-J
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Spotify premium not working

PlanPremium Family BrazilOperating SystemAndroid PieIn my page i can see that my signature is premium, both every try to log on application I only have free status. I had already logged odd an on a lot of times.

  • Casual Listener
  • Plan Premium Family Brazil Operating System Android Pie In my page i can see that my signature is premium, both every try to log on application I only have free status. I had already logged odd a...
  • Billy-J
  • Spotify Star
  • 2911 Views
  • 9 replies
  • 2 likes
  • Premium family
  • 2911 Views
  • 9 replies
  • 2 likes

Charged but no premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy card credit billing information stated that spotify charged me for 1 month premium but sti...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My card...
  • OneByBoo
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Payment won't go through even though I checked and there is jothing wrong with my card account

PlanFree (was Premium)CountryUSDeviceSamsung Galaxy S10eOperating SystemAndroid My Question or IssueIt won't accept my card. About a week ago I didn't have enough money to pay for Premium so I let it run out and now it won't let me get Premium back. ...

  • Newbie
  •   Plan Free (was Premium) Country US Device Samsung Galaxy  S10e Operating System Android   My Question or Issue It won't accept my card. About a week ago I didn't have enou...
  • OneByBoo
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

3 month premium offer

PlanFreeCountryRomania Activating the 3 month "re-engagement offer" for 4.99 euros isn't working even though I meet the criteria. Tried on my phone, on my PC with multiple browsers; I'm out of ideas, I keep getting the "It looks like you're not eligi...

  • Casual Listener
  • Plan Free Country Romania   Activating the 3 month "re-engagement offer" for 4.99 euros isn't working even though I meet the criteria. Tried on my phone, on my PC with multiple browsers; I'...
  • Billy-J
  • Spotify Star
  • 3514 Views
  • 7 replies
  • 1 likes
  • 3514 Views
  • 7 replies
  • 1 likes

0,99 offer credit card question

PlanPremiunCountryParaguayDeviceWindows computer, playstation 4, tablet samsung EOperating System windows 7, android 4.0, playstation systemMy Question or IssueIf i buyed the 0,99 3 month offer and right then i enter a family plan, does the card that...

  • Casual Listener
  • Plan Premiun Country Paraguay Device Windows computer, playstation 4, tablet samsung E Operating System   windows 7, android 4.0, playstation system My Question or Issue If i buyed the...
  • Billy-J
  • Spotify Star
  • 1101 Views
  • 3 replies
  • 0 likes
  • 1101 Views
  • 3 replies
  • 0 likes

Signed up for 30 day trail, charged since day 1

So I signed up April 15 for a 30 day free trail ($0.01)Then $9.99 each month therafter.I just noticed I was charged on April 15th, and will be charged again on may 15th. How can this be fixed? Who can I talk to outside of this community? I cant seem ...

  • Casual Listener
  •   So I signed up April 15 for a 30 day free trail ($0.01) Then $9.99 each month therafter. I just noticed I was charged on April 15th, and will be charged again on may 15th.   How can ...
  • Billy-J
  • Spotify Star
  • 543 Views
  • 5 replies
  • 0 likes
  • 543 Views
  • 5 replies
  • 0 likes

Superuser Contribution No puedo canjear mi tarjeta de regalo

Hay dos letras o números que no se entienden, intenté distintas combinaciones con 0 y O pero sigue igual, dice que no es válido

  • Newbie
  • Hay dos letras o números que no se entienden, intenté distintas combinaciones con 0 y O pero sigue igual, dice que no es válido
  • Daisy
  • Spotify Legend
  • 1169 Views
  • 1 replies
  • 1 likes
  • 1169 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changing my credit card, from another country

PlanFamilyCountryBrazilDevice Operating SystemWindows 10 My Question or IssueI'm trying to update my credit card, to another one, also from Brazil, but my current location is Spain. However, I get an error that is not specified. It says that I need t...

  • Casual Listener
  • Plan Family Country Brazil Device   Operating System Windows 10   My Question or Issue I'm trying to update my credit card, to another one, also from Brazil, but my current locati...
  • Daisy
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I’ve payed the premium account, but it says free account all the time, when i payed the premium account. What can i do

  • Newbie
  •   I’ve payed the premium account, but it says free account all the time, when i payed the premium account. What can i do   <Moderator snip: Images with personal details>
  • Daisy
  • Spotify Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Nesta tarde de domingo 19/05/19, tentei efetuar uma assinatura "Spotify Premium", por meio da promoção de teste, em que o valor é de R$ 1,99 nos três primeiros meses. Porém ao tentar efetuar a compra uma mensagem dizendo que os dados inseridos (cartã...

  • Newbie
  • Nesta tarde de domingo 19/05/19, tentei efetuar uma assinatura "Spotify Premium", por meio da promoção de teste, em que o valor é de R$ 1,99 nos três primeiros meses. Porém ao tentar efetuar a compra...
  • Bittencourt
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Premium doesn’t work

My Question or IssueI’ve paid for the free 3 month trial but my Spotify premium doesn’t work. What do I need to do now?

  • Newbie
  •   My Question or Issue I’ve paid for the free 3 month trial but my Spotify premium doesn’t work. What do I need to do now?
  • Brunelicia
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Subscriptions

I recently had an incident where I had to delete the app then sync it back to my phone. When this happened I was recognized by my user and password but for some reason had to resubmit my card info and then re-download music. However, I am unable to d...

  • Newbie
  • I recently had an incident where I had to delete the app then sync it back to my phone. When this happened I was recognized by my user and password but for some reason had to resubmit my card info an...
  • Luke
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Suscripcion fallida

Hola, me suscribi a los 30 dias gratis premiun, meti información bancaria y no me aparece que sea ya sea premium, el descuento se hizo en mi cuenta ¿Qué sucede, me preocupan mis datos bancarios? Incluso me llego correo de confimración. =/

  • Newbie
  • Hola, me suscribi a los 30 dias gratis premiun, meti información bancaria y no me aparece que sea ya sea premium, el descuento se hizo en mi cuenta ¿Qué sucede, me preocupan mis datos bancarios? Incl...
  • Luke
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Free premium

I signed up for Spotify with Vodafone but it's only given me the free account with ads etc when it should be premium. Is this a Spotify or Vodafone issue? I used to have premium and cancelled it, can I use this account again but not be charged? Thank...

  • Newbie
  • I signed up for Spotify with Vodafone but it's only given me the free account with ads etc when it should be premium. Is this a Spotify or Vodafone issue? I used to have premium and cancelled it, can...
  • Luke
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

2nd device Premium not working

Hi, I have Spotify premium, and use 2 devices, one on my phone, and then a different device solely for work. This is always been fine, but now the one I use for work says 'subscription: free' in settings and I'm getting adverts, even though on my pho...

  • Newbie
  • Hi, I have Spotify premium, and use 2 devices, one on my phone, and then a different device solely for work. This is always been fine, but now the one I use for work says 'subscription: free' in sett...
  • Luke
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes