Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 172723 Views
- 114 replies
- 12 likes
- 172723 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19136 Views
- 27 replies
- 4 likes
- 19136 Views
- 27 replies
- 4 likes
Solved!!Superuser Contribution Add partner to new Duo account
PlanDuoCountryUKDevice(iPhone 8, Echo Dot, Laptops)Operating System(iOS 10, Windows 10,etc.) My Question or IssueOK, I've just signed up for Duo so that my partner and I can listen to different music at the same time on our devices.I've sent the invi...
- Plan Duo Country UK Device (iPhone 8, Echo Dot, Laptops) Operating System (iOS 10, Windows 10,etc.) My Question or Issue OK, I've just signed up for Duo so that my partner an...
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- Spotify Legend
- 1310 Views
- 4 replies
- 0 likes
- 1310 Views
- 4 replies
- 0 likes
Superuser Contribution Free trial problem
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was wonderin if ur free trial got cancelled as well? becus mine just did this mornin and im...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was w...
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- Moderator
- 349 Views
- 1 replies
- 0 likes
- 349 Views
- 1 replies
- 0 likes
Changed the payment information and same time lost my Headspace subscription
I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says "Your plan will change to Spotify Premium on 1/18/2...
- I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says ...
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- Spotify Star
- 370 Views
- 1 replies
- 0 likes
- 370 Views
- 1 replies
- 0 likes
Superuser Contribution Takes 10€ from my bank account even though i used a gift code for this month
PlanPremiumCountryGermanyDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11 My Question or IssueSo because spotify recently refused to take my bank account as a payment option when trying to change it i switched to activation cards for 10 bucks....
- Plan Premium Country Germany Device Samsung Galaxy S10 Plus Operating System Android 11 My Question or Issue So because spotify recently refused to take my bank account as a payment ...
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- Spotify Legend
- 315 Views
- 1 replies
- 0 likes
- 315 Views
- 1 replies
- 0 likes
Superuser Contribution 2 people using Duo over google nests in one house
.PlanPremium duoCountryUkDeviceGoogle nest. x 3 My Question or IssueDuo set up for 2 users in same house linked and verified addresses. Both Show up on spotifty subscription plan manager and plan member. We have 3 nests but only one person can use sp...
- . Plan Premium duo Country Uk Device Google nest. x 3 My Question or Issue Duo set up for 2 users in same house linked and verified addresses. Both Show up on spotifty s...
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- Spotify Legend
- 371 Views
- 2 replies
- 0 likes
- 371 Views
- 2 replies
- 0 likes
Superuser Contribution Unable to change plan
Plan PremiumCountry UK My Question or Issue I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, including incognito mode. I can see the Receipt for my last payment. Any help would ...
- Plan Premium Country UK My Question or Issue I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, includin...
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- Spotify Legend
- 1217 Views
- 3 replies
- 0 likes
- 1217 Views
- 3 replies
- 0 likes
Superuser Contribution Premium option to Premium Duo
PlanPremium changed to Premium DuoCountryNetherlands DeviceiPhone 11Operating SystemiOS 15,2 My Question or IssueI changed my Premium account yesterday evening into Premium Duo.In the screen there was a new payment proposal.After that I didn't hear a...
- Plan Premium changed to Premium Duo Country Netherlands Device iPhone 11 Operating System iOS 15,2 My Question or Issue I changed my Premium account yesterday evening into Pr...
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- Spotify Legend
- 288 Views
- 1 replies
- 0 likes
- 288 Views
- 1 replies
- 0 likes
Superuser Contribution Premium to vodafone
Hello all - I've recently upgraded my vodafone to include 2 years of free spotify premium. I'm already a premium payer. Can i confirm the process for using the vodafone offer as follows: 1) cancel premium subscription 2) follow instructions from voda...
- Hello all - I've recently upgraded my vodafone to include 2 years of free spotify premium. I'm already a premium payer. Can i confirm the process for using the vodafone offer as fol...
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- Spotify Legend
- 1272 Views
- 3 replies
- 0 likes
- 1272 Views
- 3 replies
- 0 likes
Cannot join Duo plan -- address error
PlanPremiumCountryGermanyDevice(RedMi 8Pro/ iPhone 6Operating System(iOS 10, Android Oreo) My Question or IssueI signed up for a premium Duo account for my 15 y/o daughter and me. We're in the same house. She's adding the correct address, but when at...
- Plan Premium Country Germany Device (RedMi 8Pro/ iPhone 6 Operating System (iOS 10, Android Oreo) My Question or Issue I signed up for a premium Duo account for my 15 y/o daught...
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- Newbie
- 383 Views
- 1 replies
- 1 likes
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Subscription
- 383 Views
- 1 replies
- 1 likes
Superuser Contribution Can’t change country
Hi,I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details. My Question or IssueI tried several times to update the country and it doesn’t save the change from the U.K. to US. I also tried to...
- Hi, I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details. My Question or Issue I tried several times to upda...
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- Moderator
- 857 Views
- 5 replies
- 0 likes
- 857 Views
- 5 replies
- 0 likes
Belated Upload of Student Enrollment | Retrospective Payment
Plan: PremiumCountry: Germany My RequestDear Spotify-Team, I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee since July 2021. I am still a student I am kindly asking you if you could retr...
- Plan: Premium Country: Germany My Request Dear Spotify-Team, I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee si...
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- Spotify Star
- 721 Views
- 1 replies
- 0 likes
- 721 Views
- 1 replies
- 0 likes
Superuser Contribution Updating payment info - Evil UI/UX
I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are suddenly confirming the more expensive subscription...
- I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are ...
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- Spotify Legend
- 527 Views
- 3 replies
- 0 likes
- 527 Views
- 3 replies
- 0 likes
Superuser Contribution Whats the point of Premium??
I decided the other day to try the Premium subscription (free trial thankfully)basically to remove the ads, but now that I have it, it doesn't remove the ads at all. I'm wondering now what in the world would I pay $10 a month for pretty much nothing....
- I decided the other day to try the Premium subscription (free trial thankfully)basically to remove the ads, but now that I have it, it doesn't remove the ads at all. I'm wondering now wha...
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- Moderator
- 452 Views
- 2 replies
- 0 likes
- 452 Views
- 2 replies
- 0 likes
Superuser Contribution Premium Plans Overlapped
PlanPremiumCountryUnited KingdomDevice(iPhone xR)Operating System(iOS 15.1) My Question or IssueMy current Premium subscription is due to charge me £9.99 tomorrow (27/12/2021). However, I recently received an email offering three months for free as p...
- Plan Premium Country United Kingdom Device (iPhone xR) Operating System (iOS 15.1) My Question or Issue My current Premium subscription is due to charge me £9.99 tomorrow (27...
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- Spotify Legend
- 366 Views
- 1 replies
- 0 likes
- 366 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution One time payment for Spotify premium individual plan
PlanFree/PremiumCountryPhilippines My Question or IssueIf I subscribed to a one time payment for one year and I moved to another country after subscribing at least a month prior, will I still get Spotify Premium for the entire year?
- Plan Free/Premium Country Philippines My Question or Issue If I subscribed to a one time payment for one year and I moved to another country after subscribing at least a month prio...
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- Spotify Legend
- 4447 Views
- 5 replies
- 0 likes
- 4447 Views
- 5 replies
- 0 likes
Superuser Contribution DUPLICATE PAYMENT FOR MONTHS
See screen grab of my bank account where every month I am getting 2 payment deducted. Please let me know how I get this stopped and a refund for the over charges? Thanks you
- See screen grab of my bank account where every month I am getting 2 payment deducted. Please let me know how I get this stopped and a refund for the over charges? Thanks you
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- Moderator
- 1146 Views
- 8 replies
- 1 likes
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Premium
- 1146 Views
- 8 replies
- 1 likes
$4.99 in Ukraine
Hi, Spotify team.I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryvnias and dollars into hryvnias.
- Hi, Spotify team. I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryv...
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- Newbie
- 5142 Views
- 11 replies
- 25 likes
- 5142 Views
- 11 replies
- 25 likes
Superuser Contribution Free trial and Gift Card
I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occurred". I thought maybe I couldn't add the cards till...
- I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occur...
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- Spotify Legend
- 5843 Views
- 5 replies
- 0 likes
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free trialGift Card
- 5843 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution Payment method fails. Changing country
Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructions to change it, but when I try to do so to my aussie credit...
- Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructio...
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- Moderator
- 1338 Views
- 5 replies
- 0 likes
- 1338 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution Need some info about Duo
Hi,I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhere else.We both live in the same house but, due to jo...
- Hi, I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhe...
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- Spotify Legend
- 1470 Views
- 3 replies
- 0 likes
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Duo
- 1470 Views
- 3 replies
- 0 likes