Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62439 Views
43 replies
3 likes

62439 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

Problems with Hulu

PlanPremiumCountryUSDeviceDELL InspironOperating SystemWindows 10 My Question or IssueI can't login in to Hulu. I have reset my password twice and the login info that I use for Spotify (my Facebook info) is not working. SOS!

rsmallcomb
Newbie
Plan Premium Country US Device DELL Inspiron Operating System Windows 10 My Question or Issue I can't login in to Hulu. I have reset my password twice and the login info that...
2020-08-10 1:17:49 AM
2020-08-10 1:24:08 AM
Billy-J
Spotify Star
245 Views
1 replies
0 likes

245 Views
1 replies
0 likes

Impossible de changer d’abonnement

Bonjour, Je souhaiterais changer d’abonnement prenium pour l’abonnement family. Toutefois, un message d’erreur s’affiche lorsque je souhaite effectuer le changement sur mon compte. voir photo ci jointe. comment puis je procéder ? en vous remerciant p...

Alix17
Visitor
Bonjour, Je souhaiterais changer d’abonnement prenium pour l’abonnement family. Toutefois, un message d’erreur s’affiche lorsque je souhaite effectuer le changement sur mon compte. voir photo ...
2020-08-09 11:21:07 PM
2020-08-09 12:44:02 AM
Billy-J
Spotify Star
642 Views
1 replies
0 likes

642 Views
1 replies
0 likes

Solved!! Have 6 month Free Spotify but am being charged

PlanPremiumCountryUSADeviceSamsung Galaxy S20Operating SystemAndroidMy Question or IssueHi, so as a part of my Samsung Purchase I received 6 months of Spotify Premium freom Samsung. I was already paying for Premium before receiving this offer, and di...

mythicmoonheart
Casual Listener
Plan Premium Country USA Device Samsung Galaxy S20 Operating System Android My Question or Issue Hi, so as a part of my Samsung Purchase I received 6 months of Spotify Premium freom ...
2020-08-06 11:56:47 PM
2020-08-09 9:35:19 PM
mythicmoonheart
Casual Listener
464 Views
2 replies
0 likes

464 Views
2 replies
0 likes

Spotify Duo with existing premium account help?????????

PlanPremium My Question or IssueI have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start this plan, would I still have the remaining days of premium I paid for, al...

danisag8
Visitor
Plan Premium My Question or Issue I have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start th...
2020-08-09 5:16:35 PM
2020-08-09 8:05:56 PM
Billy-J
Spotify Star
528 Views
1 replies
0 likes
Duo
Help
Premium
subscripion

528 Views
1 replies
0 likes

Subscription prices in Kazakhstan

PlanFree/PremiumCountryKazakhstanDevicePCOperating System(Windows 10) Why are the subscription prices higher than in Russia, there is no free subscription for three months? This is very bad for the community of Kazakhstan.

darhan0707
Visitor
Plan Free/Premium Country Kazakhstan Device PC Operating System (Windows 10) Why are the subscription prices higher than in Russia, there is no free subscription for three months? Thi...
2020-07-24 11:25:13 AM
2020-08-09 6:15:40 PM
Maaky
Regular
590 Views
2 replies
0 likes

590 Views
2 replies
0 likes

Subscribe price in kazakhstan

Hi, spotify, I'm from Kazakhstan i want to say you're price on indevisual plan is very high, We can't pay that price. Even Apple music price have i a less price It's to apple music in my country. Price 1000 tenge or 2 dollars if you convert tenge to ...

Anuar2000
Newbie
Hi, spotify, I'm from Kazakhstan i want to say you're price on indevisual plan is very high, We can't pay that price. Even Apple music price have i a less price It's to apple music in my country. Pri...
2020-07-15 10:30:28 AM
2020-08-09 5:21:15 PM
Maaky
Regular
355 Views
1 replies
3 likes

355 Views
1 replies
3 likes

Superuser Contribution Will I get my downloads back?

PlanPremiumCountryUSADeviceiPhone XS MaxOperating SystemiOS 13 My Question or IssueI know in order to change your payment date you have to cancel your subscription and start again on whatever desired day, but if I cancel my premium subscription, will...

niabiapia
Visitor
Plan Premium Country USA Device iPhone XS Max Operating System iOS 13 My Question or Issue I know in order to change your payment date you have to cancel your subscription and start ...
2020-08-09 3:56:13 PM
2020-08-09 4:15:22 PM
Elena
Moderator
237 Views
1 replies
0 likes

237 Views
1 replies
0 likes

Superuser Contribution Can't subscribe to Spotify Premium

PlanFree/PremiumCountryINDIA DeviceASUS ZENFONE MAX PRO M2 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemANDROID OREO(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been trying to subscribe to Spotify premium for...

arkadeepsarma
Newbie
Plan Free/Premium Country INDIA Device ASUS ZENFONE MAX PRO M2 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ANDROID OREO (iOS 10, Android O...
2020-08-09 8:38:06 AM
2020-08-09 10:44:40 AM
Elena
Moderator
262 Views
1 replies
0 likes

262 Views
1 replies
0 likes

can't get premium

PlanFreeCountryUkraine DeviceiPhone 11Operating SystemiOS 13 My Question or IssueI tried to get Premium for 3 days. I've enough money and tried to pay by incognito page. Country setting are also fine. What should I do? Are there any ways to contact w...

machineofhate
Newbie
Plan Free Country Ukraine Device iPhone 11 Operating System iOS 13 My Question or Issue I tried to get Premium for 3 days. I've enough money and tried to pay by incogni...
2020-08-08 12:06:45 AM
2020-08-09 4:43:56 AM
Billy-J
Spotify Star
277 Views
1 replies
0 likes

277 Views
1 replies
0 likes

Cannot subscribe to Premium DUO

PlanPremium DuoCountryCanadaDevice(Laptop)Operating System(Windows 10) My Question or IssueI could not change my premium subscription to duo. I found this(https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568#) an...

QuetzalyGarciaM
Casual Listener
Plan Premium Duo Country Canada Device (Laptop) Operating System (Windows 10) My Question or Issue I could not change my premium subscription to duo. I found this(https://community.s...
2020-08-09 4:33:01 AM
2020-08-09 4:38:36 AM
Billy-J
Spotify Star
307 Views
2 replies
1 likes

307 Views
2 replies
1 likes

[Android][Browse] Showing the Ad for Spotify duo once is enough!

But showing it over and over is spam! I already pay! And Spotify is spamming me!

Kalmora
Roadie
But showing it over and over is spam! I already pay! And Spotify is spamming me!
2020-08-08 7:36:56 AM
2020-08-08 4:49:36 PM
Billy-J
Spotify Star
315 Views
1 replies
0 likes
Android
Browse

315 Views
1 replies
0 likes

Superuser Contribution the payment shows an error

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 (Firefox) My Question or IssueI am in Russia and want to Upgrade my account for a first time. I have virtual Mastercard of a Russian financial entity and equivalent of 53 Euro on account in rubl...

Andrew_Zmeul
Casual Listener
Plan Free Country Russia Device PC Operating System Windows 10 (Firefox) My Question or Issue I am in Russia and want to Upgrade my account for a first time. I have virtual Mastercar...
2020-08-04 11:25:21 AM
2020-08-08 3:52:56 PM
Petya
Community Legend
483 Views
5 replies
0 likes

483 Views
5 replies
0 likes

Have no access to an old e mailadress that is connected to premium account

I have an premium account connected to an old busniess e mail adress, I dont have access to this e mailadress anymore (it doesnt exist) ant I have an premium account connected to this e mailadress, I would like to close this premium account and use p...

jennyrahm
Newbie
I have an premium account connected to an old busniess e mail adress, I dont have access to this e mailadress anymore (it doesnt exist) ant I have an premium account connected to this e mailadress, I...
2020-08-08 11:31:59 AM
2020-08-08 11:44:57 AM
Emilia_8
Community Legend
274 Views
1 replies
0 likes

274 Views
1 replies
0 likes

Superuser Contribution Subscription cancelled but still being charged

I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when playing music. So its safe to say that my premium has...

Dorki47
Visitor
I cancelled my premium account 3 months ago, but I still getting charged in my credit card, every month since 3 months ago. In the account panel it appears that I am a free user and I get ads when pl...
2020-08-07 11:01:01 PM
2020-08-08 11:21:17 AM
Xenia
Moderator
300 Views
1 replies
0 likes

300 Views
1 replies
0 likes

Solved!! Premium duo going to college.

PlanPremium DuoCountryOne American Phone, One Swedish phone.Living in the US. Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Question is that if me and my girlfriend who lives together will be eligible for Premi...

Wennberg
Casual Listener
Plan Premium Duo Country One American Phone, One Swedish phone. Living in the US. Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or ...
2020-08-07 12:48:12 AM
2020-08-08 10:05:36 AM
Wennberg
Casual Listener
1291 Views
2 replies
0 likes

1291 Views
2 replies
0 likes

Subscription cancelling

My Question or IssueMy daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free trial. My daughter cannot remember her login details so she cannot canc...

SteveC16
Visitor
My Question or Issue My daughter signed up for a free trial last year using my wife's card details, she used the service for a couple of weeks and stopped using it pre end of free tr...
2020-08-07 12:49:28 AM
2020-08-08 1:11:06 AM
Billy-J
Spotify Star
265 Views
1 replies
0 likes

265 Views
1 replies
0 likes

Change premium plan

Hi everybody,I want to leave my premium family account (Linked with my fb account) to open a new one.I’d like to know if all my playlists are going to be saved when i’ll leave the family account and if I’m going to find them when I’ll open the new pl...

Ale_le_le
Visitor
Hi everybody, I want to leave my premium family account (Linked with my fb account) to open a new one. I’d like to know if all my playlists are going to be saved when i’ll leave the family ac...
2020-08-07 3:27:30 PM
2020-08-07 3:40:18 PM
Billy-J
Spotify Star
360 Views
1 replies
1 likes

360 Views
1 replies
1 likes

Superuser Contribution Globe prepaid load was deducted from me but until now cant use premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI try to subscribed yesterday the 2 months for php 149 (pay by mobile). I contacted globe ser...

Renar
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I try t...
2020-08-05 2:36:39 PM
2020-08-07 9:29:50 AM
Xenia
Moderator
694 Views
5 replies
0 likes

694 Views
5 replies
0 likes

Cannot switch/subscribe to Spotify Premium Family

PlanPremiumCountryMalaysiaDeviceMacbook Pro 2019Operating SystemmacOS Catalina Version 10.15.2 My Question or Issue I was initially subscribed to Spotify Premium Plan. I want to change to Spotify Premium Family plan but was unable to do so as I'm get...

1277969702
Visitor
Plan Premium Country Malaysia Device Macbook Pro 2019 Operating System macOS Catalina Version 10.15.2 My Question or Issue I was initially subscribed to Spotify Premium Plan....
2020-08-07 7:00:36 AM
2020-08-07 8:26:55 AM
Billy-J
Spotify Star
289 Views
1 replies
0 likes

289 Views
1 replies
0 likes

How long is "a few days" after subscription payment fails?

I had to request a replacement debit card since I thought I lost my wallet. I found my wallet with everything in it the next day but the request had already been processed so I couldn't cancel it. The new card should be here within the next 3 or so d...

lil_marcii
Newbie
I had to request a replacement debit card since I thought I lost my wallet. I found my wallet with everything in it the next day but the request had already been processed so I couldn't cancel it. Th...
2018-01-24 6:10:34 AM
2020-08-07 4:04:09 AM
Billy-J
Spotify Star
550 Views
1 replies
0 likes

550 Views
1 replies
0 likes

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