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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5955 Views
  • 23 replies
  • 2 likes
  • 5955 Views
  • 23 replies
  • 2 likes

Premium to family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or issue I just paid for my premium subscription today. I want to upgrade to the family plan. Do I ha...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or issue  I...
  • Billy-J
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Premium and adblockers

Hi all, I am a premium member, but I do use several ad blockers in my network and browsers. According to the new policy this is not allowed anymore. I can't find in the new policy if Premium accounts are excluded from this. If I search other websites...

  • Casual Listener
  • Hi all,   I am a premium member, but I do use several ad blockers in my network and browsers. According to the new policy this is not allowed anymore. I can't find in the new policy if Premi...
  • user-removed
  • Not applicable
  • 10913 Views
  • 9 replies
  • 1 likes
  • 10913 Views
  • 9 replies
  • 1 likes

Not being able to subscribe to Spotify Premium 3 months for INR 119 offer in India

PlanFree/Premium - FreeCountry- India Device - Macbook Pro 2019(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System - MacOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNot being able to subscribe to the offer for Premium...

  • Visitor
  • Plan Free/Premium - Free Country- India   Device - Macbook Pro 2019 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - MacOS (iOS 10, Android Oreo, Windows 10,etc...
  • rhrahulhaldar
  • Composer
  • 356 Views
  • 1 replies
  • 1 likes
  • 356 Views
  • 1 replies
  • 1 likes

Superuser Contribution Charged pr. month confusing

PlanPremiumCountryDenmark DeviceIphone and PCOperating SystemIS and Windows My Question or Issue Why have i being payd 129kr when spotify webside says 99kr?

  • Visitor
  • Plan Premium Country Denmark   Device Iphone and PC Operating System IS and Windows   My Question or Issue   Why have i being payd 129kr when spotify webside says 99kr? &n...
  • Elena
  • Moderator
  • 383 Views
  • 1 replies
  • 0 likes
  • Spotify
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notifications about getting Premium, but I already have Premium Family

PlanPremium FamilyCountryNetherlandsDeviceNokia 8Operating SystemAndroid 9 My Question or IssueI have a Spotify Premium Family account, but I keep getting annoying push notifications on my phone about trying Spotify Premium for only 9.99/3m. I have a...

  • Visitor
  • Plan Premium Family Country Netherlands Device Nokia 8 Operating System Android 9   My Question or Issue I have a Spotify Premium Family account, but I keep getting annoying push notif...
  • Elena
  • Moderator
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution Update from free to premium

PlanFree/PremiumCountryNetherlandsDeviceWindows 10Operating SystemWindows 10My Question or IssueHello, i have purchased a premium account on spotify, almost 2 hours ago. In my mailbox, i received a receipt that i have payed with iDEAL. But still my s...

  • Visitor
  •   Plan Free/Premium Country Netherlands Device Windows 10 Operating System Windows 10 My Question or Issue Hello, i have purchased a premium account on spotify, almost 2 hours ago.&nbs...
  • Ivan
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • Premium
  • 300 Views
  • 1 replies
  • 0 likes

CREDIT CARD CHANGE

My credit card went missing and i had to close it. I'm waiting for a new card, but i can make my payment on time. How can i pay if i cant use my card???

  • Visitor
  •   My credit card went missing and i had to close it. I'm waiting for a new card, but i can make my payment on time. How can i pay if i cant use my card???  
  • Billy-J
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Double Subscription

I had Monthly subscription ON and 5th is the billing date.Money debited on 5th June 2020I saw discounted premium offer andpaid for yearly discounted amount 16th June 2020.Now I had receipt from Spotify for yearly receipt payment.But in current plan i...

  • Casual Listener
  • I had Monthly subscription ON and 5th is the billing date. Money debited on 5th June 2020 I saw discounted premium offer and paid for yearly discounted amount 16th June 2020. Now I had receipt fr...
  • Luan
  • Spotify Star
  • 581 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 581 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Verification

PlanPremiumCountryTurkeyDeviceiPhone 6sOperating SystemWindows 10 My Question or IssueMy student premium has ended about a month ago. I saw it today and wanted to renew it. But when I try to renew, I'm getting an error says " You have already redeeme...

  • Casual Listener
  • Plan Premium Country Turkey Device iPhone 6s Operating System Windows 10   My Question or Issue My student premium has ended about a month ago. I saw it today and wanted to renew it. B...
  • muratege6
  • Casual Listener
  • 935 Views
  • 6 replies
  • 0 likes
  • Premium
    Student
    Student Discount Turkey
    Subscription
  • 935 Views
  • 6 replies
  • 0 likes

Superuser Contribution Credit card not being accepted

PlanFree/Premium CountryCanada Operating SystemiPhone 7 - iOS 10 My Question or IssueHey, I have been trying to subscribe for Premium Duo but after I put in my credit card details it says ‘something went wrong’. There’s nothing wrong with the credit ...

  • Visitor
  •   Plan Free/Premium   Country Canada  Operating System iPhone 7 - iOS 10   My Question or Issue Hey, I have been trying to subscribe for Premium Duo but after I pu...
  • Boltz9
  • Casual Listener
  • 1034 Views
  • 7 replies
  • 2 likes
  • 1034 Views
  • 7 replies
  • 2 likes

Superuser Contribution Double charged for months - Money back!

PremiumIreland My Question or Issue On the 15th of June '20 you charged me 12.49EUR Invoice number P1 0232 On the 10th of June '20 you charged me 9.99EUR invoice number P1 012E I changed my subscription to Premium Duo since 14/01/2020 but you kept ch...

  • Newbie
  • Premium Ireland   My Question or Issue   On the 15th of June '20 you charged me 12.49EUR  Invoice number P1 0232   On the 10th of June '20 you charged me 9.99EUR  in...
  • Mario
  • Spotify Legend
  • 289 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 289 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment wont work

PlanPremiumCountryU.SDevice(iPhone xr)Operating System(iOS My Question or IssueCant pay premium with card anymore I forgot to update my payment info and then it cancelled my membership now I cant even pay with my card

  • Visitor
  • Plan Premium Country U.S Device (iPhone xr) Operating System (iOS   My Question or Issue Cant pay premium with card anymore I forgot to update my payment info and then it cancelled my ...
  • Ivan
  • Spotify Legend
  • 337 Views
  • 2 replies
  • 2 likes
  • 337 Views
  • 2 replies
  • 2 likes

Superuser Contribution help for a play music / youtube music convert

PlanPremiumCountryCanadaDeviceOneplus 6, desktopOperating SystemAndroid 10, PopOS! 20.04, Windows 10 My Question or IssueSo i'm a new user who came over from play music / youtube music. some of the features here are familiar, some are way different. ...

  • Visitor
  • Plan Premium Country Canada Device Oneplus 6, desktop Operating System Android 10, PopOS! 20.04, Windows 10   My Question or Issue So i'm a new user who came over from play music / you...
  • Elena
  • Moderator
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Updated account from premium to family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to buy a gift card from Mexico for an account in Canada?

Plan: PremiumCountry: Mexico / Canada My Question or Issue My dad lives in Ontario, Canada, and I live in Mexico City, MX. I want to buy a gift card for him, and I'm finding difficulties finding a provider that accepts international payments. Is ther...

  • Newbie
  • Plan: Premium Country:  Mexico / Canada   My Question or Issue   My dad lives in Ontario, Canada, and I live in Mexico City, MX. I want to buy a gift card for him, and I...
  • Ivan
  • Spotify Legend
  • 1447 Views
  • 1 replies
  • 0 likes
  • canada
    Gift Card
    mexico
  • 1447 Views
  • 1 replies
  • 0 likes

Recover playlist from deleted account

Plan: Had a Premium account through StarbucksCountry: USA Device: iPhone 8Operating SystemiOS 10 My Question or IssueId had a premium account while working for Starbucks for 4 years and once I quit the account disappeared a week later. I expected as ...

  • Casual Listener
  • Plan: Had a Premium account through Starbucks Country: USA   Device: iPhone 8 Operating System iOS 10   My Question or Issue Id had a premium account while working for Starbuck...
  • Phoenixatheart
  • Casual Listener
  • 1328 Views
  • 2 replies
  • 0 likes
  • 1328 Views
  • 2 replies
  • 0 likes

Unable to access Hulu with student discount

PlanStudentCountryUSADevice(iPhone 8 plus)Operating System(iOS 13 My Question or IssueI am getting the “we’ve hit a snag” when trying to activate Hulu through services page.

  • Casual Listener
  • Plan Student Country USA Device (iPhone 8 plus) Operating System (iOS 13   My Question or Issue I am getting the “we’ve hit a snag” when trying to activate Hulu through services page.&...
  • Paulagrisales
  • Casual Listener
  • 544 Views
  • 4 replies
  • 0 likes
  • Student discount Hulu
  • 544 Views
  • 4 replies
  • 0 likes

How to stop paying for someone else's subscription?

PlanPremiumCountryUnited States My Question or IssueMy ex signed up for Spotify Premium and I agreed to pay for it, so they signed up with my debit card. Well, the "ex" part should make it clear why I no longer want to be charged for it. The problem ...

  • Visitor
  • Plan Premium Country United States   My Question or Issue My ex signed up for Spotify Premium and I agreed to pay for it, so they signed up with my debit card. Well, the "ex" part should m...
  • Billy-J
  • Spotify Star
  • 7935 Views
  • 2 replies
  • 1 likes
  • 7935 Views
  • 2 replies
  • 1 likes

Superuser Contribution Conta Premium Duo paga, mas não consigo usá-la.

Paguei uma conta Premium Duo com meu cartão de crédito e o valor foi debitado dia 06 de junho de 2020. Entretanto, não consigo fazer uso do pacote, só entra como se fosse o free. Alguém pode me ajudar?.Segue comprovante do pagamento da mensalidade do...

  • Visitor
  • Paguei uma conta Premium Duo com meu cartão de crédito e o valor foi debitado dia 06 de junho de 2020. Entretanto, não consigo fazer uso do pacote, só entra como se fosse o free. Alguém pode me ajuda...
  • Peter
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Pc currys 6 months code not working

Plan6 months free Spotify Premium CountryUnited kingdomDevicePc. Samsung galaxy s10Operating SystemiOS 10,Windows 10, My Question or IssueHelp with this please, I got new account never before got Spotify and still having this issues after procesing p...

  • Visitor
  • Plan 6 months free Spotify Premium  Country United kingdom Device Pc. Samsung galaxy s10 Operating System iOS 10,Windows 10,   My Question or Issue Help with this please,  I ...
  • Billy-J
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Premium
  • 318 Views
  • 1 replies
  • 0 likes