Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5620 Views
  • 23 replies
  • 2 likes
  • 5620 Views
  • 23 replies
  • 2 likes

Premium subscription not active after payment

PlanPremiumCountry IndiaOperating SystemAndroid oreo My Question or IssueI have been charged for premium yearly plan but still have a free account

  • Regular
  •   Plan Premium Country  India Operating System Android oreo   My Question or Issue I have been charged for premium yearly plan but still have a free account
  • Billy-J
  • Spotify Star
  • 778 Views
  • 10 replies
  • 0 likes
  • 778 Views
  • 10 replies
  • 0 likes

BR- NÃO RECEBI MEU PRIMEIRO MÊS GRÁTIS

Bom dia, No dia 30/03/2017 efetuei o cadastro com a Spotify o plano Premium familiar, e dizia que tínhamos 30 dias grátis, porém no dia 01/04/2017 já foi debitado o valor no meu cartão de crédito, gostaria que verificassem. O valor deveria ser cobrad...

  • Newbie
  • Bom dia,   No dia 30/03/2017 efetuei o cadastro com a Spotify o plano Premium familiar, e dizia que tínhamos 30 dias grátis, porém no dia 01/04/2017 já foi debitado o valor no meu cartão de cr...
  • AnnaRaxxel
  • Casual Listener
  • 857 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 857 Views
  • 1 replies
  • 1 likes

Superuser Contribution Free 6 months

This is now my third time attempting to sign up for a 6 month trial with my xbox live offers every single time i click the link it brings me to this website where a 3 month offer is all i can get.. I have not had premium nor do i have plans to since ...

  • Visitor
  • This is now my third time attempting to sign up for a 6 month trial with my xbox live offers every single time i click the link it brings me to this website where a 3 month offer is all i can get.. I...
  • Elena
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failure

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI paid for a Premium Family at 12th of may (receiptnr: 1309600006286101-1-1, but because i ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I p...
  • Xenia
  • Moderator
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium Gutschein eingelöst, habe aber Family Abo

Hallo zusammen,ich habe seit einiger Zeit Premium Family und leider versucht, einen Spotify Premium Gutschein einzulösen. Ich habe leider zu spät gelesen, dass dieser Gutschein nicht bei Premium Family eingelöst werden kann.Kann ich das irgendwie rüc...

  • Visitor
  • Hallo zusammen, ich habe seit einiger Zeit Premium Family und leider versucht, einen Spotify Premium Gutschein einzulösen. Ich habe leider zu spät gelesen, dass dieser Gutschein nicht bei Premium Fa...
  • Elena
  • Moderator
  • 1203 Views
  • 1 replies
  • 0 likes
  • 1203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium but still on free

Plan Premium for 3 months promo Country Philippines Device Huawei mate 10 Operating System Android 9 My Question or Issue Paid for premium an hour ago, and my account is still on free. Checked my onlincr account payment has already been approved., ch...

  • Casual Listener
  • Plan Premium for 3 months promo Country Philippines  Device Huawei mate 10 Operating System Android 9   My Question or Issue Paid for premium an hour ago, and my accou...
  • xavion23
  • Casual Listener
  • 363 Views
  • 4 replies
  • 0 likes
  • 363 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Transaction Failed

PlanFree/PremiumCountryUSADeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI am trying to pay for the Premium plan but I keep getting same the error. I've have tried clearing my cache, different devices, different browsers, different car...

  • Casual Listener
  •   Plan Free/Premium Country USA Device iPhone 11 Operating System iOS 13.4.1   My Question or Issue I am trying to pay for the Premium plan but I keep getting same the error. I'v...
  • KKV
  • Visitor
  • 495 Views
  • 3 replies
  • 0 likes
  • 495 Views
  • 3 replies
  • 0 likes

Premium not showing up on app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Premium familiar

Tengo una duda. Mi papá contrató el plan premium familiar y antes yo tenía el plan premium normal. Lo que me gustaría saber es si al unirme al plan familiar, el método de pago premium que tenía antes se va a seguir cobrando o no, porque no queremos q...

  • Visitor
  • Tengo una duda. Mi papá contrató el plan premium familiar y antes yo tenía el plan premium normal. Lo que me gustaría saber es si al unirme al plan familiar, el método de pago premium que tenía antes...
  • Billy-J
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Solved!! Duo Premium invite page times out

PlanDuo Premium / 3 month Trial CountryIreland Devicetried on Android and windows desktop (both incognito and normal)My Question or IssueWhen trying to send invite using "https://www.spotify.com/account/duo/invite/" the page ends up in timeout.Page j...

  • Casual Listener
  • Plan Duo Premium / 3 month Trial  Country Ireland  Device tried on Android and windows desktop (both incognito and normal) My Question or Issue When trying to send invite using "http...
  • Billy-J
  • Spotify Star
  • 1326 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1326 Views
  • 7 replies
  • 0 likes

Geschenkkarte kann nicht eingelöst werden

Meine Frage oder mein ProblemGuten Tag, ich habe zwei Geschenkkarten im Geschäft erworben. Diese wurden aktiviert, wurde mir zumindestens versichert. Jedoch kann ich sie nicht unter spotify.com/redeem einlösen. Ich habe alle Punkte aus der spotify Hi...

  • Casual Listener
  • Meine Frage oder mein Problem Guten Tag,   ich habe zwei Geschenkkarten im Geschäft erworben. Diese wurden aktiviert, wurde mir zumindestens versichert. Jedoch kann ich sie nicht unter spotif...
  • Billy-J
  • Spotify Star
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Pago de Premiun mediante Paypal pero no se activa mi Premium

Pague por medio de Paypal pero al final e dice q el pago es diferente a mi país Lo que pasa es que al final si se descontó de mi tarjeta de crédito los 5.99 y no tengo la cuenta premium de la misma.

  • Visitor
  • Pague por medio de Paypal pero al final e dice q el pago es diferente a mi país Lo que pasa es que al final si se descontó de mi tarjeta de crédito los 5.99 y no tengo la cuenta premium de la misma.
  • Billy-J
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • Pago
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution undue charge, in a 3 month free promotion, spotify charged me $90.00

PlanFree/PremiumCountryBrasilDevice(Moto, Samsung note Expert)Operating System(Linux, Android, Windows 10) My Question or Issueundue charge, in a free 3-month promotion, spotify charged $ 90.00 on the first day of a free account .... Ebanx Spotify is...

  • Casual Listener
  •   Plan Free/Premium Country Brasil Device (Moto, Samsung note Expert) Operating System (Linux, Android, Windows 10)   My Question or Issue undue charge, in a free 3-month promoti...
  • Elena
  • Moderator
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

1 month premium

I paid 1month trial using my debit card. Cash got deducted frm bank. But my Spotify was still not in premium. So i paid again for my 1month premium. This time using upi. It was successful. So basically i was charged 2 times. Pls chk into thsPlan Prem...

  • Regular
  • I paid 1month trial using my debit card. Cash got deducted frm bank. But my Spotify was still not in premium. So i paid again for my 1month premium. This time using upi. It was successful. So basical...
  • Billy-J
  • Spotify Star
  • 685 Views
  • 3 replies
  • 0 likes
  • 685 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I stream my library to the student dorm radio

Hello! I'm an university student working as part of a student cuncil.At around Saint Nicolas day, on our dorm's radio system we would like to have music playing relevant to the event where we give out gifts for those, who can not leave for the holida...

  • Newbie
  • Hello! I'm an university student working as part of a student cuncil. At around Saint Nicolas day, on our dorm's radio system we would like to have music playing relevant to the event where w...
  • Elena
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • legal
    PPL
  • 309 Views
  • 1 replies
  • 0 likes

suscripción por 1 año "Yearly"

Hello community. I write because I bought the premium family plan but the one that lasts for 1 year.The thing is that I bought it on Wednesday 6th June (2020), and it is supposed to last until Wedenesday 09th June (2021) approximately;And I can see t...

  • Casual Listener
  • Hello community. I write because I bought the premium family plan but the one that lasts for 1 year. The thing is that I bought it on Wednesday 6th June (2020), and it is supposed to last until Wede...
  • Billy-J
  • Spotify Star
  • 540 Views
  • 4 replies
  • 0 likes
  • 540 Views
  • 4 replies
  • 0 likes

Zahlung fehlgeschlagen

Hi Ich erhalte immer wieder die Meldung Zahlung fehlgeschlagen weil meine Kreditkarte nicht mit dem Land in Spotify übereinstimmen. Jedoch ist sowohl mein Account auf Schweiz eingestellt und meine Revolut Kreditkarte mit dem einem Schweizer Konto hin...

  • Regular
  • Hi   Ich erhalte immer wieder die Meldung Zahlung fehlgeschlagen weil meine Kreditkarte nicht mit dem Land in Spotify übereinstimmen.   Jedoch ist sowohl mein Account auf Schweiz einges...
  • sackeret
  • Regular
  • 1328 Views
  • 9 replies
  • 0 likes
  • 1328 Views
  • 9 replies
  • 0 likes

Superuser Contribution Subscription not started even after payment

PlanPrepaid 129 for a month CountryIndiaDeviceNote 5 proOperating System(Android) My Question or IssueI have paid for my prepaid premium subscription of 129/month but my subscription hasn't been started yet. Spotify is really lagging in terms of paym...

  • Regular
  • Plan Prepaid 129 for a month  Country India Device Note 5 pro Operating System (Android)   My Question or Issue I have paid for my prepaid premium subscription of 129/month but m...
  • Mario
  • Spotify Legend
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Additional charge

My Question or IssueI have spotify premium and I am being charged the regular $10 but then I am being charged an additional $5.95 for a bill pay fee.

  • Visitor
  •   My Question or Issue I have spotify premium and I am being charged the regular $10 but then I am being charged an additional $5.95 for a bill pay fee.
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

What is the Diamond symbol on Spotify Giftcard?

So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyone know what it might be?

  • Casual Listener
  • So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyon...
  • Billy-J
  • Spotify Star
  • 3040 Views
  • 7 replies
  • 0 likes
  • 3040 Views
  • 7 replies
  • 0 likes