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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59361 Views
  • 25 replies
  • 5 likes
  • 59361 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35395 Views
  • 19 replies
  • 2 likes
  • 35395 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26567 Views
  • 16 replies
  • 2 likes
  • 26567 Views
  • 16 replies
  • 2 likes

Charged twice per month

PlanPremiumCountryNorwayDeviceHuawei p30 My Question or IssueI've been charged twice per month for the last three months. I only have one account and i am not paying for anybody else either. Please help me.

  • Newbie
  •   Plan Premium Country Norway Device Huawei p30     My Question or Issue I've been charged twice per month for the last three months. I only have one account and i am not pay...
  • jsannn
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Charged more fro student subscription

PlanPremiumCountrySingaporeMy Question or IssueI have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?

  • Casual Listener
  • Plan Premium Country Singapore My Question or Issue I have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?
  • Billy-J
  • Spotify Star
  • 583 Views
  • 1 replies
  • 2 likes
  • 583 Views
  • 1 replies
  • 2 likes

Gift Card code doesn't work

PlanFree/PremiumCountryMalaysiaDevice(Samsung Galaxy J7 Prime)Operating System(Android) My Question or IssueSince I'm a student with no credit card, my source of Spotify Premium has been through the gift cards at my local 7-Eleven but the card I boug...

  • Visitor
  • Plan Free/Premium Country Malaysia Device (Samsung Galaxy J7 Prime) Operating System (Android)   My Question or Issue Since I'm a student with no credit card, my source of Spotify Prem...
  • Billy-J
  • Spotify Star
  • 2336 Views
  • 1 replies
  • 0 likes
  • 2336 Views
  • 1 replies
  • 0 likes

I was being asked to update payment info for premium sub but spotify automatically charged my acc

PlanIt was premium but now is free.CountryCanadaDeviceiPhone 6S PlusOperating SystemiOS 12.2My Question or IssueI was on a premium for students subscription and I was receiving the error to update my payment information and it was literally saying th...

  • Newbie
  • Plan It was premium but now is free. Country Canada Device iPhone 6S Plus Operating System iOS 12.2 My Question or Issue I was on a premium for students subscription and I was receiving the ...
  • Billy-J
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Google Home Mini redemption promo code australia

I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!

  • Newbie
  • I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!  
  • RajasD
  • Newbie
  • 2200 Views
  • 4 replies
  • 0 likes
  • 2200 Views
  • 4 replies
  • 0 likes

Spotify Premium Familia

PlanPremium FamilyCountryBrasilDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo My Question or IssueEu e meu filho fazemos parte de um plano Premium Familia assinado pela minha filha, residimos na mesma casa, porém na renovação do plano nossa...

  • Newbie
  • Plan Premium Family Country Brasil Device Samsung Galaxy S7 Edge Operating System Android Oreo   My Question or Issue Eu e meu filho fazemos parte de um plano Premium Familia assi...
  • Bittencourt
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Trying to switch plan mid cycle

PlanPremium for FamilyCountryUSADevice(Samsung Galaxy 9)Operating System(Android Oreo.) My Question or IssueI've had Premium with Hulu since it was offered. On my last payment I went to switch my credit card info using the mobie app, and It told me t...

  • Casual Listener
  • Plan Premium for Family Country USA Device (Samsung Galaxy 9) Operating System (Android Oreo.)   My Question or Issue I've had Premium with Hulu since it was offered.   ...
  • scruffy1993
  • Casual Listener
  • 623 Views
  • 2 replies
  • 0 likes
  • 623 Views
  • 2 replies
  • 0 likes

Solved!! premium family

I want to upgrade my free spotify account to a premium family. I see when I want to try the normal premium I can begin with 30 day's for free/testing. Is this also possible when I want to subscibe to premium family?

  • Casual Listener
  • I want to upgrade my free spotify account to a premium family. I see when I want to try the normal premium I can begin with 30 day's for free/testing. Is this also possible when I want to subscibe to...
  • Jᴀᴄᴋ
  • Roadie
  • 1251 Views
  • 3 replies
  • 0 likes
  • Premium family
  • 1251 Views
  • 3 replies
  • 0 likes

Spotify app stopped working

Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted my device. I CANNOT reach customer service. I’ve tried and...

  • Newbie
  • Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”.  Yes I’ve signed in and out. Yes I’ve rebooted m...
  • OneByBoo
  • Community Legend
  • 889 Views
  • 1 replies
  • 0 likes
  • 889 Views
  • 1 replies
  • 0 likes

Landscape

Fix landscape view.  I'm gonna cancel my subscription. 

  • Music Fan
  • Fix landscape view.  I'm gonna cancel my subscription. 
  • Maxim
  • Spotify Star
  • 821 Views
  • 3 replies
  • 1 likes
  • 821 Views
  • 3 replies
  • 1 likes

Superuser Contribution No se puede obtener premium

he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.

  • Newbie
  • he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.  
  • Daisy
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en la lista de familiares. He intentado enviar invitaci...

  • Newbie
  • Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en l...
  • Daisy
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Free account but still being charged for previous premium subscription

My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.

  • Casual Listener
  • My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.  
  • Robert_W
  • Community Legend
  • 753 Views
  • 3 replies
  • 0 likes
  • 753 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged for subscribing to Premium trial

PlanPremium trialCountryMalaysia My Question or IssueI'm a user in Malaysia that used my Malaysian debit card to subscribe to Spotify premium. As I understand it, the first 30 days are free and Spotify even sent me a receipt saying that I was charged...

  • Casual Listener
  • Plan Premium trial Country Malaysia   My Question or Issue I'm a user in Malaysia that used my Malaysian debit card to subscribe to Spotify premium. As I understand it, the first 30 days a...
  • Katerina
  • Spotify Legend
  • 1457 Views
  • 6 replies
  • 0 likes
  • 1457 Views
  • 6 replies
  • 0 likes

I payed twice in month for premium

PlanFree/PremiumCountryPolandDeviceXiaomi mi a1Operating SystemAndroid 9My Question or IssueI didnt have money on card and i was be on free plan. Then, when money is came, spotify took some automaticly. It was be 8.05 that is almost week ago. Today i...

photo_2019-05-14_11-11-10.jpg photo_2019-05-14_11-10-50.jpg
  • Newbie
  •   Plan Free/Premium Country Poland Device Xiaomi mi a1 Operating System Android 9 My Question or Issue I didnt have money on card and i was be on free plan. Then, when money is came, s...
  • Billy-J
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do we get support response from Spotify?

After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016). The company is okay with taking my mony for a subscription, but gives no way for me to get support for a legitima...

  • Regular
  • After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016).  The company is okay with taking my mony for a subscripti...
  • mikexl
  • Regular
  • 767 Views
  • 5 replies
  • 0 likes
  • 767 Views
  • 5 replies
  • 0 likes

Premium subscription not working

Plan - Premium Country - U.KDevice - Sony Xperia L3 My Question or IssueI just recently changed phones from a Samsung to Sony and after changing my apps over I am having lots of trouble with the Spotify app. First of all it kept crashing every 30 sec...

  • Visitor
  •   Plan - Premium  Country - U.K Device - Sony Xperia L3   My Question or Issue I just recently changed phones from a Samsung to Sony and after changing my apps over I am having l...
  • OneByBoo
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Hulu Signon

My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the same,) and it was working even after I switched bill...

  • Casual Listener
  • My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the s...
  • Billy-J
  • Spotify Star
  • 569 Views
  • 3 replies
  • 0 likes
  • All Platforms
    Subscription
  • 569 Views
  • 3 replies
  • 0 likes

Refund not recieved

Hi three days ago I was charged for premium and asked to be reverted to free and get a refund. I am back to the free plan, but have yet to receive the refund.

  • Newbie
  • Hi three days ago I was charged for premium and asked to be reverted to free and get a refund. I am back to the free plan, but have yet to receive the refund.
  • Billy-J
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! I live in 2 countries.

PlanPremiumCountryUSA & ArgentinaDeviceSamsung Laptop and Galaxy s7Operating SystemWindows 10 & Android My Question or IssueI live in 2 countries: USA & Argentina. I want to sign up for Premium but I understand that there is different song content av...

  • Newbie
  • Plan Premium Country USA & Argentina Device Samsung Laptop and Galaxy s7 Operating System Windows 10 & Android   My Question or Issue I live in 2 countries: USA & Argentina...
  • Billy-J
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes