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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • CindyGavin
  • Visitor
  • 6754 Views
  • 24 replies
  • 2 likes
  • 6754 Views
  • 24 replies
  • 2 likes

Payment Date Change

I am a subscriber to the family plan, today I updated my card details for payment, but I need to change the payment date that is registered for every 1st of every month to every 10th of every month.I did not find this option to change in the update f...

MarcioLeite_0-1594140851486.png
  • Visitor
  • I am a subscriber to the family plan, today I updated my card details for payment, but I need to change the payment date that is registered for every 1st of every month to every 10th of every month. ...
  • Billy-J
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • Account
  • 537 Views
  • 1 replies
  • 0 likes

Solved!! Premium duo

I wonder if me and my friend have separate accounts already and i wanted to have both accounts to change to duo is that possible?

  • Casual Listener
  • I wonder if me and my friend have separate accounts already and i wanted to have both accounts to change to duo is that possible?
  • RatKin
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charitable trusts - discounts?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey there! Just wondering if you have a subscription discount for charitable trusts? Thanks f...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey the...
  • Mario
  • Spotify Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Solved!! I don't want spotify premium duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1943 Views
  • 3 replies
  • 0 likes
  • Premium Duo
    single
  • 1943 Views
  • 3 replies
  • 0 likes

Double payment

I have a premium family account. A month or two ago I needed to change my credit card information and the only way I could figure out how to do it was to delete my account and sign back up with the new credit card. But I am still being charged on the...

  • Casual Listener
  • I have a premium family account. A month or two ago I needed to change my credit card information and the only way I could figure out how to do it was to delete my account and sign back up with the n...
  • OneByBoo
  • Roadie
  • 419 Views
  • 3 replies
  • 0 likes
  • Account
  • 419 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Mobile Payment

PlanFreeCountryPhilippines My Question or IssueI'm trying to subscribe again to spotify via mobile (smart) but every time I try, it always says "Something went wrong" even if the number format is correct. I don't know if this is because I got a penal...

  • Visitor
  • Plan Free Country Philippines   My Question or Issue I'm trying to subscribe again to spotify via mobile (smart) but every time I try, it always says "Something went wrong" even if the num...
  • user-removed
  • Not applicable
  • 649 Views
  • 2 replies
  • 0 likes
  • mobile payment
    Premium payment failed
  • 649 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium 3months EUR6.99

Subscribed for Premium 3months EUR6.99 and only showing 1month period

  • Visitor
  • Subscribed for Premium 3months EUR6.99 and only showing 1month period
  • Elena
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't update my Country

My Question or IssueSo I moved from Canada to India 8 months ago, I want to change my Spotify country to India but I just can't do it. It's not allowing me to switch the country to India from the edit profile option on the website (the drop-down list...

  • Casual Listener
  • My Question or Issue So I moved from Canada to India 8 months ago, I want to change my Spotify country to India but I just can't do it. It's not allowing me to switch the country to India from the e...
  • knkedia
  • Casual Listener
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cobranças multiplicadas

Atualizei a forma de pagamento e tentei retornar ao spotify Premium, mas todas as vezes deu erro. Logo depois chegou CINCO cobranças de uma vez no meu nubank e até agora a minha conta tá free  

  • Visitor
  • Atualizei a forma de pagamento e tentei retornar ao spotify Premium, mas todas as vezes deu erro. Logo depois chegou CINCO cobranças de uma vez no meu nubank e até agora a minha conta tá free &nb...
  • Elena
  • Moderator
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryTurkey My Question or IssueThey withdraw money from my account 2 times in a month. How can I fix it and take my money back?

  • Visitor
  • Plan Premium Country Turkey   My Question or Issue They withdraw money from my account 2 times in a month. How can I fix it and take my money back?     
  • Elena
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from account but no premium access.

 I subscribed to Individual Premium Prepaid..money is deducted but there's no premium access..Either activate my premium account or refund please..

Screenshot_20200704-221631.png
  • Casual Listener
  •   I subscribed to Individual Premium Prepaid..money is deducted but there's no premium access.. Either activate my premium account or refund please..
  • Petya
  • Community Legend
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment issue

I'm facing a payment issue over a month and a half guys!Every time I try to add my card and proceed, it shows something went wrong, Please try again or reach our support.I'm sure about the card balance and everything, Maybe it's because I tried the 1...

  • Casual Listener
  • I'm facing a payment issue over a month and a half guys! Every time I try to add my card and proceed, it shows something went wrong, Please try again or reach our support. I'm sure about the card b...
  • Petya
  • Community Legend
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged for premium

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Ivan
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant subscribe to premium (3 dots keep loading)

PlanPremiumCountryEgyptDeviceGalaxy s10+ and Hp pavilionOperating System(Android, Windows 10) My Question or IssueWhen i add my credit card and click start my spotify premium the 3 dots keep loading and nothing happens. i tried on my phone and laptop...

  • Casual Listener
  • Plan Premium Country Egypt Device Galaxy s10+ and Hp pavilion Operating System (Android, Windows 10)   My Question or Issue When i add my credit card and click start my spotify premium...
  • Ivan
  • Spotify Legend
  • 556 Views
  • 4 replies
  • 0 likes
  • 556 Views
  • 4 replies
  • 0 likes

Switching from yearly subscription to family plan

Hello,I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country).I would like to know if there's a way I can upgrade to our family's joint plan witho...

  • Visitor
  • Hello, I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country). I would like to know if there...
  • osornios
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Premium
    Premium for Family
  • 404 Views
  • 1 replies
  • 0 likes

Me cobraron 2 veces el plan premium dúo

Me cobraron 2 veces el plan premium duo que tengo. El primer cargo fue el 30 de junio y el segundo fue el 4 de julio . Los cargos aparecen en el estado de cuenta. Mi plan se paga cada día primero de mes

  • Visitor
  • Me cobraron 2 veces el plan premium duo que tengo. El primer cargo fue el 30 de junio y el segundo fue el 4 de julio . Los cargos aparecen en el estado de cuenta. Mi plan se paga cada día primero de ...
  • osornios
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

changing the name for credit card payment

I am trying to update my payment method with a card that has a different name. Plan/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • I am trying to update my payment method with a card that has a different name.  Plan /Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (...
  • Billy-J
  • Spotify Star
  • 747 Views
  • 5 replies
  • 0 likes
  • 747 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't change my premium family subscription to premium

PlanFamily PremiumCountryArgentinaDevice(Samsung Galaxy S10+, Lenovo IdeaPad z710)Operating System(Android 10, Windows 10) My Question or IssueI´m trying to change my premium family subscription to premium only but it won't allow me. A message indica...

  • Visitor
  • Plan Family Premium Country Argentina Device (Samsung Galaxy S10+, Lenovo IdeaPad z710) Operating System (Android 10, Windows 10)   My Question or Issue I´m trying to change my premium...
  • Elena
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Giftcard pin code is invalid

Hi, I bought a 30 euro giftcard, code is invalid. Shop said they activivated it. What now? help!

  • Newbie
  • Hi,   I bought a 30 euro giftcard, code is invalid. Shop said they activivated it. What now? help!
  • Elena
  • Moderator
  • 5103 Views
  • 6 replies
  • 0 likes
  • 5103 Views
  • 6 replies
  • 0 likes

Superuser Contribution Duo subscription - address modification

Hi there,My girlfriend and I both have individual premium accounts and we would like to shift to a joint duo premium account. I have set up the account and have sent the invitation to her. However, when she is confirming our address, she received an ...

  • Visitor
  • Hi there, My girlfriend and I both have individual premium accounts and we would like to shift to a joint duo premium account. I have set up the account and have sent the invitation to her. Howeve...
  • Elena
  • Moderator
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes