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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55642 Views
  • 23 replies
  • 4 likes
  • 55642 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33881 Views
  • 19 replies
  • 2 likes
  • 33881 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23266 Views
  • 12 replies
  • 1 likes
  • 23266 Views
  • 12 replies
  • 1 likes

hulu purchased for 99 cents a month (for a year), do I get spotify premium with this?

I purchased hulu for 99 cents a month (for a year) from a black friday deal, can I get spotify combined with this without an increase in price? If so, how do I do this? (I just heard of the offer hulu + spotify)

  • Casual Listener
  • I purchased hulu for 99 cents a month (for a year) from a black friday deal, can I get spotify combined with this without an increase in price? If so, how do I do this?   (I just heard of the ...
  • Billy-J
  • Spotify Star
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes

[Subscription] Student Discount Payment Problem

Hi,I have Spotify student premium since 18.03.2018. Two days ago Spotify charged me full premium price. I noticed that my spotify account page showed full price for premium. I have used SheerID to verify that I am a student again. I got an email whic...

  • Casual Listener
  • Hi, I have Spotify student premium since 18.03.2018. Two days ago Spotify charged me full premium price. I noticed that  my spotify account page showed full price for premium. I have used She...
  • emily-grace
  • Composer
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! Second Family Account

PlanPremium/Family accountCountrySwedenDeviceAnyOperating SystemAny My Question or IssueI am the owner of a Family Account, it works very well for us. I want to be the owner of a second family account where I pay for, and manage an account for my par...

  • Casual Listener
  • Plan Premium/Family account Country Sweden Device Any Operating System Any   My Question or Issue I am the owner of a Family Account, it works very well for us. I want to be the owner ...
  • Bittencourt
  • Spotify Star
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

'Free Google Home' discount not being applied

Family SubUK iPhone X I recevied the email saying my google home was ready however during the checkout process the car I was in went through a tunnel and my connection was lost. When I now try to complete the checkout process I'm not getting the disc...

  • Newbie
  • Family Sub UK   iPhone X   I recevied the email saying my google home was ready however during the checkout process the car I was in went through a tunnel and my connection was lost.&n...
  • OneByBoo
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Wrongfully charged the subscription fee. Whom should I contact? Help ASAP!!

PlanPremiumCountry USA Device Operating System My Question or Issue:I have unsubscribed the spotify premium two months back, but I am still being charged the subscription fee. If anyone can help me out here that would be great. Also my subscription m...

  • Newbie
  • Plan Premium Country USA   Device   Operating System     My Question or Issue: I have unsubscribed the spotify premium two months back, but I am still being charged the ...
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

My account has the status "free account" while paying for a Spotify Premium account.

PlanPremium CountryNetherlands DeviceiPhone 7 Operating SystemiOS My Question or IssueI am using my Spotify account for 5 years. Since two weeks my account changed all in a sudden from Premium account into a Free Account, both on mobile and computer....

  • Newbie
  • Plan Premium   Country Netherlands   Device iPhone 7   Operating System iOS   My Question or Issue I am using my Spotify account for 5 years. Since two weeks my accou...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 1 likes
  • Payment
    Payment Problems
    Premium
  • 344 Views
  • 1 replies
  • 1 likes

Account doesn’t accept my payments

I have two accounts. One is deabm and the other manueldeabe. both were premium i tried changing the credit card and none is accepted. I did all things suggested in your page and I also checked with the bank and credit card company many times. i conti...

  • Newbie
  • I have two accounts. One is deabm and the other manueldeabe.    both were premium   i tried changing the credit card and none is accepted. I did all things suggested in your page a...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Spotify free trial not working

PlanFree/PremiumCountryNetherlandsDevicePhone and DesktopOperating SystemWindows My Question or IssueYesterday I tried to activate my 30 day free trial by transfering the required 0.01 cents to Spotify. However, I never received my free trial. I got ...

  • Regular
  • Plan Free/Premium Country Netherlands Device Phone and Desktop Operating System Windows   My Question or Issue Yesterday I tried to activate my 30 day free trial by transfering the req...
  • Billy-J
  • Spotify Star
  • 643 Views
  • 9 replies
  • 0 likes
  • 643 Views
  • 9 replies
  • 0 likes

Solved!! Change from Family to Duo

PlanPremium FamilyCountrySpainDeviceN/AOperating SystemiOS, MacOS, PS4 My Question or Issue Hi. My wife and I are sharing a Family subscription and we would like to switch to Duo, but when I go to the Duo page it says I am not eligible for the offer....

  • Casual Listener
  • Plan Premium Family Country Spain Device N/A Operating System iOS, MacOS, PS4   My Question or Issue   Hi.   My wife and I are sharing a Family subscription and we would l...
  • Maxim
  • Spotify Star
  • 1519 Views
  • 3 replies
  • 0 likes
  • 1519 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Student and Hulu

I am losing my spotify student because i am no longer a student, will i lose hulu as well? The hulu i got from having spotify premium for students.

  • Casual Listener
  • I am losing my spotify student because i am no longer a student, will i lose hulu as well? The hulu i got from having spotify premium for students.   
  • Billy-J
  • Spotify Star
  • 736 Views
  • 5 replies
  • 0 likes
  • 736 Views
  • 5 replies
  • 0 likes

Subscription issues

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently paying for Spotify premium, but when I use the app it is as if I am using it for free.

  • Newbie
  • Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am currently paying for Spotify premium, but when I use the app it...
  • OneByBoo
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

I am currently paying for Spotify Premium but have not received a receipt, not able to locate userna

Hi there, can someone PLEASE help me. i am currently paying for spotify Premium. I have been charged $14,99 since February 2019 and my last payment was on the 8/03/2019. I was logged into my Premium until I accidentally logged out. I cant seem to loc...

  • Visitor
  • Hi there, can someone PLEASE help me.   i am currently paying for spotify Premium. I have been charged $14,99 since February 2019 and my last payment was on the 8/03/2019. I was logged into my...
  • Bittencourt
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Family Premium + Hulu?

I would like to have the Hulu for my existing Premium Family Plan, is it possible? iPhone X - United States

  • Newbie
  • I would like to have the Hulu for my existing Premium Family Plan, is it possible?   iPhone X - United States  
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Prepaid Vanilla Visa Cards

PlanPremiumCountryCanadaDevicePS4, Windows10 Asus Gaming Laptop, Samsung Galaxy S7Operating SystemWindows 10, PS4 OS, Android 8.0.0 My Question or Issue It won't accept my update details whenever I use Prepaid Vanilla visa cards. My subscription expi...

  • Regular
  • Plan Premium Country Canada Device PS4, Windows10 Asus Gaming Laptop, Samsung Galaxy S7 Operating System Windows 10, PS4 OS, Android 8.0.0   My Question or Issue  It won't accept ...
  • Billy-J
  • Spotify Star
  • 4838 Views
  • 11 replies
  • 0 likes
  • prepaid
    renew
    Subscriptions
    vanilla
    Visa
  • 4838 Views
  • 11 replies
  • 0 likes

How do I get movies, TV shows on my Roku via my premium Spotify with Hulu account?

How do I get movies, TV shows to appear on my Roku via my premium Spotify with Hulu account?Only "music" appears.

  • Casual Listener
  • How do I get movies, TV shows to appear on my Roku via my premium Spotify with Hulu account? Only "music" appears.
  • Billy-J
  • Spotify Star
  • 868 Views
  • 4 replies
  • 0 likes
  • 868 Views
  • 4 replies
  • 0 likes

Solved!! Cancelled my premium without warning.

PlanPremiumCountryTurkeyDeviceIphone 6sOperating SystemiOS 10 Hello there,I'm the member of Spotify premium for the last 8 month and yesterday when i tried to open the app on my phone i couldn't. However i tried a couple of times and then i realized ...

  • Casual Listener
  • Plan Premium Country Turkey Device Iphone 6s Operating System iOS 10   Hello there, I'm the member of Spotify premium for the last 8 month and yesterday when i tried to open the app on...
  • Luan
  • Spotify Star
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Cannot access family plan invites/menu

PlanPremium Family Plan CountryCADevice(Samsung Galaxy Operating System(Android Oreo) My Question or IssueCannot access my family plan menu to add or manage. Says i have a family plan subscription yet still cannot access. Its frustrating. How can i g...

  • Casual Listener
  •   Plan Premium Family Plan  Country CA Device (Samsung Galaxy 😎 Operating System (Android Oreo)   My Question or Issue Cannot access my family plan menu to add or ma...
  • OneByBoo
  • Community Legend
  • 276 Views
  • 3 replies
  • 0 likes
  • Family Plan
  • 276 Views
  • 3 replies
  • 0 likes

Please support the payment method in the P.R.C region.

PlanFreeCountryPeople's Republic of China (Areas not actually controlled by ROC)DeviceONEPLUSOperating SystemAndroidMy Question or IssuePlease support the payment method in the P.R.C region.

  • Newbie
  • Plan Free Country People's Republic of China (Areas not actually controlled by ROC) Device ONEPLUS Operating System Android My Question or Issue Please support the payment method in the P.R....
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

[Subscription] Hulu ads free + Spotify

I had spotify premium and just upgraded to spotify premium with hulu free. How can i remove the free hulu and go back to the regular premium subscription? I want to go back because i already have a hulu account registered under the email i use for sp...

  • Newbie
  • I had spotify premium and just upgraded to spotify premium with hulu free. How can i remove the free hulu and go back to the regular premium subscription? I want to go back because i already have a h...
  • mills6214
  • Roadie
  • 564 Views
  • 3 replies
  • 0 likes
  • 564 Views
  • 3 replies
  • 0 likes

Subcription Downgraded

 My Premium subscription was downgraded without notice

  • Newbie
  •   My Premium subscription was downgraded without notice
  • Billy-J
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes