Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62447 Views
43 replies
3 likes

62447 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

Superuser Contribution kicked off Premium with no notification prior to expiration due to being abroad

PlanPremiumCountry: Spain DeviceMacbook Pro early 2015 Huawei P30Operating SystemCatallina / Android My Question or IssueWith no notification I have been kicked out from my premium account prior to its expiration. I duly paid for an entire year and a...

tfenaux
Visitor
Plan Premium Country: Spain Device Macbook Pro early 2015 Huawei P30 Operating System Catallina / Android My Question or Issue With no notification I have been kicked out from...
2020-08-03 10:20:49 PM
2020-08-04 1:51:26 PM
Petya
Community Legend
421 Views
1 replies
0 likes
kicked out
living abroad
no information

421 Views
1 replies
0 likes

Superuser Contribution cant get premium

PlanFree/PremiumCountrybelgium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueim trying to start my premium again , as i was premium before , but the time i want to...

belgianfrostie
Casual Listener
Plan Free/Premium Country belgium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
2020-07-13 2:08:47 PM
2020-08-04 1:50:05 PM
Petya
Community Legend
700 Views
3 replies
0 likes

700 Views
3 replies
0 likes

Solved!!Superuser Contribution Changed payment method, spotify family forgot all information

PlanPremium family CountrySweden DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy and my boyfriend have Spotify family setup together. My bank account recently expired, which meant that Spotify was unable to withdraw anything...

Lillaprakel
Casual Listener
Plan Premium family Country Sweden Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue My and my boyfriend have Spotify family setup t...
2020-08-04 9:52:42 AM
2020-08-04 11:49:29 AM
Elena
Moderator
300 Views
1 replies
0 likes

300 Views
1 replies
0 likes

Solved!! Paying for both premium and family

Hi, so I had spotify premium for a while but I recently joined the family plan. I think I pay for both. How can I make sure I’m not charged twice? Couldn’t find it in the help center.

Omertol_
Casual Listener
Hi, so I had spotify premium for a while but I recently joined the family plan. I think I pay for both. How can I make sure I’m not charged twice? Couldn’t find it in the help center.
2020-08-04 2:19:43 AM
2020-08-04 3:19:14 AM
Omertol_
Casual Listener
410 Views
2 replies
0 likes

410 Views
2 replies
0 likes

Spotify can't verify i'm a student

PlanPremium Macbook Pro late 2016Operating SystemiOS 10 I currently have spotify premium and I am starting school this fall and want to change it to the student discount plan. I went to the page to try and change it, I put in my inof and my school is...

1245605596
Newbie
Plan Premium Macbook Pro late 2016 Operating System iOS 10 I currently have spotify premium and I am starting school this fall and want to change it to the student discount plan....
2020-08-04 3:03:34 AM
2020-08-04 3:14:04 AM
Billy-J
Spotify Star
305 Views
1 replies
0 likes

305 Views
1 replies
0 likes

My mobile number is not accepted in premium for student

PlanFree/PremiumCountry DeviceOppo A3SOperating SystemAndroid Oreo 8.1 My Question or IssueMy plan is premium for student phone bill but when I register my mobile number, it says that there's something wrong. *community rock star edit - removed perso...

dolphin69
Visitor
Plan Free/Premium Country Device Oppo A3S Operating System Android Oreo 8.1 My Question or Issue My plan is premium for student phone bill but when I register my mobil...
2020-08-03 5:51:04 PM
2020-08-03 11:42:06 PM
Billy-J
Spotify Star
300 Views
1 replies
0 likes

300 Views
1 replies
0 likes

AT&T thanks Premium 6mo free trail will not work.

PlanPremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried for the past 2 weeks to redeem a 6mo free trial with my AT&T thanks gold member rewa...

NK81
Visitor
Plan Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have tried for...
2020-08-03 8:26:15 PM
2020-08-03 11:36:16 PM
Billy-J
Spotify Star
275 Views
1 replies
0 likes

275 Views
1 replies
0 likes

I have a premium account and have just been given a receipt with 6 months free

So can I use the free code for my current premium account?

Baldyteacher
Casual Listener
So can I use the free code for my current premium account?
2020-08-02 3:11:48 PM
2020-08-03 5:25:54 PM
Billy-J
Spotify Star
409 Views
3 replies
0 likes

409 Views
3 replies
0 likes

Superuser Contribution Can't update my billing details

can't update my billing details with any credit/debit card I have. It just keeps loading the "change" page and that's it. PlanPremiumEgypt Devicemacosx

Nizarnassar
Visitor
can't update my billing details with any credit/debit card I have. It just keeps loading the "change" page and that's it. Plan Premium Egypt Device macosx ...
2020-08-03 12:59:02 PM
2020-08-03 1:38:43 PM
Elena
Moderator
337 Views
1 replies
0 likes

337 Views
1 replies
0 likes

Superuser Contribution Will upgrade to premium give me back my playlists ?

Now that Unlimited fills my playlists with rubbish, I'm thinking of upgrading to premium.But first I want to know if I'll get my playlists that took years to compile back,or will all the rubbish that has accumulated still be there ?

markharris
Visitor
Now that Unlimited fills my playlists with rubbish, I'm thinking of upgrading to premium. But first I want to know if I'll get my playlists that took years to compile back, or will all th...
2020-08-03 12:14:25 PM
2020-08-03 1:22:50 PM
Elena
Moderator
356 Views
1 replies
0 likes

356 Views
1 replies
0 likes

Solved!! Can't join a Duo plan

Plan: DuoCountry: UKDevice: Mac, PC, iPhone My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen saying "There was a problem. Please try again later." (this has been...

darkpenfold
Casual Listener
Plan: Duo Country: UK Device: Mac, PC, iPhone My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen sayi...
2020-07-28 4:21:56 PM
2020-08-03 10:45:56 AM
darkpenfold
Casual Listener
18448 Views
5 replies
1 likes
Duo
Login
setup

18448 Views
5 replies
1 likes

Superuser Contribution Being charged for Premium

PlanFreeCountryGermanyOperating SystemAndroid Oreo, Windows 10 My Question or IssueHello, So I have this problem where I got charged for premium even though I currently do not use any Spotify Premium. My last Spotify Premium was/is on another account...

anakmama
Visitor
Plan Free Country Germany Operating System Android Oreo, Windows 10 My Question or Issue Hello, So I have this problem where I got charged for premium even though I currently ...
2020-08-02 9:20:45 PM
2020-08-03 9:03:43 AM
Ivan
Spotify Legend
310 Views
1 replies
0 likes

310 Views
1 replies
0 likes

Need a larger premium plan

PlanPremiumCountryUSDeviceany Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI really need a larger spotify family plan. I need to have at least 10 users.Is there anyway you can accommodate that? Thank you,Gloria Watson

glowatson
Newbie
Plan Premium Country US Device any Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I really need a larger spotify family plan. I need to have...
2020-08-02 11:55:48 PM
2020-08-03 3:37:21 AM
Billy-J
Spotify Star
295 Views
1 replies
0 likes
Premium Plus wanted

295 Views
1 replies
0 likes

Solved!!Superuser Contribution Changed for DUO Plan but blank page on Duo menu

DuoPremiumFrance DeviceALLMy Question or Issue Hi team, I have switch today from a solo plan for a duo one, on my account it seems that the change has been done however when click on the left and side on Spotify Duo premium button ( on my account ) I...

samytahar
Casual Listener
Duo Premium France Device ALL My Question or Issue Hi team, I have switch today from a solo plan for a duo one, on my account it seems that the change has been done how...
2020-08-02 11:14:37 AM
2020-08-02 4:05:47 PM
Elena
Moderator
844 Views
3 replies
0 likes

844 Views
3 replies
0 likes

Solved!! Premium Duo when both users have an existing account?

I know that you can switch to Premium Duo if your'e the owner of an account, but my wife and I both have accounts. Is this still possible while keeping both accounts information?

test205
Casual Listener
I know that you can switch to Premium Duo if your'e the owner of an account, but my wife and I both have accounts. Is this still possible while keeping both accounts information?
2020-08-02 2:38:22 AM
2020-08-02 3:33:39 AM
Billy-J
Spotify Star
1597 Views
3 replies
0 likes

1597 Views
3 replies
0 likes

Been a member of family plan but still being charged for my premium account

Hi, I’ve looked into this as much as I can and am getting frustrated so thought I’d reach out here. Back in June my father created a family plan on Spotify under his credit card. I joined it in June and my profile online says I am under the family pl...

mcampbellx
Visitor
Hi, I’ve looked into this as much as I can and am getting frustrated so thought I’d reach out here. Back in June my father created a family plan on Spotify under his credit card. I joined it in June ...
2020-08-01 10:11:04 PM
2020-08-01 10:49:01 PM
EthanS1
Community Legend
334 Views
1 replies
0 likes

334 Views
1 replies
0 likes

Can I pay Spotify Premium with airtime or will it be added to my monthly bill?

PlanPremiumCountrySouth Africa Device(Samsung Galaxy A21s)Operating System(Android) My Question or Issue

schsch7
Newbie
Plan Premium Country South Africa Device (Samsung Galaxy A21s) Operating System (Android) My Question or Issue
2020-08-01 5:33:12 PM
2020-08-01 7:22:07 PM
Billy-J
Spotify Star
1418 Views
1 replies
0 likes

1418 Views
1 replies
0 likes

Superuser Contribution Premium down

Plan PremiumFree/PremiumCountry US Device iPhone 8 Plus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Bank card was charged 6 hours ago. Still says I have Free account. ...

Bbbob
Casual Listener
Plan Premium Free/Premium Country US Device iPhone 8 Plus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Q...
2020-08-01 8:38:22 AM
2020-08-01 11:45:28 AM
Xenia
Moderator
683 Views
1 replies
0 likes

683 Views
1 replies
0 likes

Kazakhstan prices

Prices in Kazakhstan is too high for most residents.I won't compare prices in Russia and Kazakhstan, no. I just want to compare prices of similar services.Well Spotify: $4.99 (~2106 tenge) per month (first month is free for new users) iTunes: 999 ten...

kasiarinka
Visitor
Prices in Kazakhstan is too high for most residents. I won't compare prices in Russia and Kazakhstan, no. I just want to compare prices of similar services. Well Spotify: $4.99 (~2106 tenge) pe...
2020-08-01 9:36:12 AM
2020-08-01 11:01:43 AM
EthanS1
Community Legend
966 Views
1 replies
1 likes

966 Views
1 replies
1 likes

I have been paying premium for 3 years for an account i dont have access to

I could quite easily just give my payment information over to a member of staff and have them cancel but this company has the worst customer support ever, can not interact with a person who works there whatsoever wouldnt recommend this app to anyone ...

Ashleya04
Visitor
I could quite easily just give my payment information over to a member of staff and have them cancel but this company has the worst customer support ever, can not interact with a person who works the...
2020-07-31 10:17:15 PM
2020-07-31 11:27:01 PM
Billy-J
Spotify Star
359 Views
1 replies
0 likes

359 Views
1 replies
0 likes

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