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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

Kazakhstan prices

Prices in Kazakhstan is too high for most residents.I won't compare prices in Russia and Kazakhstan, no. I just want to compare prices of similar services.Well Spotify: $4.99 (~2106 tenge) per month (first month is free for new users) iTunes: 999 ten...

  • Visitor
  • Prices in Kazakhstan is too high for most residents. I won't compare prices in Russia and Kazakhstan, no. I just want to compare prices of similar services. Well Spotify: $4.99 (~2106 tenge) pe...
  • EthanS1
  • Community Legend
  • 966 Views
  • 1 replies
  • 1 likes
  • 966 Views
  • 1 replies
  • 1 likes

I have been paying premium for 3 years for an account i dont have access to

I could quite easily just give my payment information over to a member of staff and have them cancel but this company has the worst customer support ever, can not interact with a person who works there whatsoever wouldnt recommend this app to anyone ...

  • Visitor
  • I could quite easily just give my payment information over to a member of staff and have them cancel but this company has the worst customer support ever, can not interact with a person who works the...
  • Billy-J
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution CHANGE FROM PREMIUM TO FAMILY

I have a Premium account (iOS)My wife has a separate Premium account (iOS)My boy has a free accountWhat are the precise step x step into changing from Premium to Family?... PLEASE PROVIDE CLEAR INSTRUCTIONS HOW TO CHANGE FROM PREMIUM TO FAMILY... Q: ...

  • Casual Listener
  • I have a Premium account (iOS) My wife has a separate Premium account (iOS) My boy has a free account What are the precise step x step into changing from Premium to Family?...   PLEASE PRO...
  • Peter
  • Spotify Legend
  • 689 Views
  • 4 replies
  • 0 likes
  • 689 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium

Hi I need help. I can't subscribe to free premium trail. Whenever key in my payment details and hit submit there is an error of 'something went won't I tried all troubleshooting steps and check my card still not working. Help me pls

  • Visitor
  • Hi I need help. I can't subscribe to free premium trail. Whenever key in my payment details and hit submit there is an error of 'something went won't I tried all troubleshooting steps and check my ca...
  • Ivan
  • Spotify Legend
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Duo

PlanFree/PremiumCountryUAEDeviceiphone 7 My Question or IssueSpotify is not picking up my address to log into duo?

  • Visitor
  • Plan Free/Premium Country UAE Device iphone 7   My Question or Issue Spotify is not picking up my address to log into duo?
  • Ivan
  • Spotify Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Mix playlist cannot be used.

PlanPremium DuoCountryCzech RepublicDeviceDesktop, MobileOperating SystemWindows 10, Android 10 My Question or IssueHello,I cannot redeem the option for Duo Mix Playlist.I tried different browser, private mode, different device but still the same err...

  • Visitor
  • Plan Premium Duo Country Czech Republic Device Desktop, Mobile Operating System Windows 10, Android 10   My Question or Issue Hello, I cannot redeem the option for Duo Mix Playlist. ...
  • Ivan
  • Spotify Legend
  • 557 Views
  • 1 replies
  • 0 likes
  • Duo Mix
    Subscription
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for Headspace which I haven't signed up for

PlanPremiumCountrySwedenDeviceSamsung Galaxy 10, Desktop Win 10Operating SystemAndroid, Windows 10 My Question or IssueThis month I got charged for Premium + Headspace. I have never signed up for headspace, never even heard about it. I've been a prem...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy 10, Desktop Win 10 Operating System Android, Windows 10   My Question or Issue This month I got charged for Premium + Headspace. I hav...
  • Peter
  • Spotify Legend
  • 1218 Views
  • 1 replies
  • 1 likes
  • 1218 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't log into new premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI ordered Premium under this account, but was assigned a username consisting of a bunch of as...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I order...
  • Peter
  • Spotify Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to get Duo Invite to work

PlanPremiumCountryUSADeviceiPhone 8, Operating SytemWindows 10 My Question or IssueUpgraded to Duo from Premium earlier today. I have submitted the invitation to my wife multiple times and have been unsuccessful. Here's what I've experienced. Please ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8,  Operating Sytem Windows 10   My Question or Issue Upgraded to Duo from Premium earlier today.  I have submitted the invitation to m...
  • rebgen
  • Casual Listener
  • 2615 Views
  • 3 replies
  • 0 likes
  • 2615 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant Join my already paid Duo Mix

 PlanDuo MixCountryGuatemalaDeviceHuawei p20 lite My Question or IssueMy brother who lives under my SAME roof bought the duo mix a few days ago sadly i have been trying to join with the invitation link but sadly I cant I keep getting an erro saying i...

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  • Casual Listener
  •   Plan Duo Mix Country Guatemala Device Huawei p20 lite   My Question or Issue My brother who lives under my SAME roof bought the duo mix a few days ago sadly i have been trying to join...
  • Elena
  • Moderator
  • 1022 Views
  • 3 replies
  • 0 likes
  • Duo Mix
  • 1022 Views
  • 3 replies
  • 0 likes

[Android][Other] 3 Monate Premium Test Abo

Hi, hab am 24.07.20 eine Email von Paypal bekommen das wenn ich mich bei Spotify anmelde und dort Paypal als Zahlungs Methode angebe ich 3 Monate Test Premium Abo bekomme. Hab alles gemacht wie beschrieben aber nirgends taucht etwas mit 3 Monaten auf...

  • Visitor
  • Hi, hab am 24.07.20 eine Email von Paypal bekommen das wenn ich mich bei Spotify anmelde und dort Paypal als Zahlungs Methode angebe ich 3 Monate Test Premium Abo bekomme. Hab alles gemacht wie besch...
  • Maxim
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me estan cobrando de mas

PlanPremiumCountry Argentina DeviceMotorola One Vision)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEstoy subscripta a premium familiar que son 239 pesos, y sin embargo me vino un cargo de 3,39dolares. por favor me pued...

  • Newbie
  • Plan Premium Country Argentina   Device Motorola One Vision) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Estoy subscripta a premium famili...
  • Elena
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • Cobro de mas
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Postal code doesnt work(canada)

My postal code for my credit card (000 000) but spotify you cant add spaces so it is (000000) so I cant renew

  • Newbie
  • My postal code for my credit card (000 000) but spotify you cant add spaces so it is (000000) so I cant renew  
  • Petya
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal Charged twice for Premium Family

PlanPremium Family CountryNetherlands My Question or IssuePaypal has charged my credit card twice this month. Been on this plan for a couple of months now without any issues, but this month they've charged me twice. Both charges also have a different...

  • Visitor
  • Plan Premium Family    Country Netherlands   My Question or Issue Paypal has charged my credit card twice this month. Been on this plan for a couple of months now without any is...
  • Ivan
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium problem

I bought spotify with my ininal card, it tooks my money but my account is still free.How can i solve this ?

  • Casual Listener
  • I bought spotify with my ininal card, it tooks my money but my account is still free.How can i solve this ?  
  • Elena
  • Moderator
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Duo Error

Hi, I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error). I tried entering exactly the same address as the subscriber and by geo...

  • Newbie
  • Hi,   I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error).   I...
  • Ivan
  • Spotify Legend
  • 10221 Views
  • 9 replies
  • 7 likes
  • 10221 Views
  • 9 replies
  • 7 likes

Superuser Contribution Refound

hello my name is alexandre, i'm contacting you because i hired 3 free months on spotify but after two months I was already charged and it was not that the contractor would like to ask for a refund My Country Is Brazil28/07/2020 1319412748133106-1-1 R...

  • Visitor
  • hello my name is alexandre, i'm contacting you because i hired 3 free months on spotify but after two months I was already charged and it was not that the contractor would like to ask for a refund My...
  • Petya
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Failed subscription access

PlanPremiumUnited Arab Emirates DeviceiPhone XSOperating SystemIOS 13.6 My Question or IssueI tried to pay for premium multiple times and it didn’t work but at the end transactions have been made multiple times and yet still I don’t have access to pr...

  • Visitor
  • Plan Premium United Arab Emirates    Device iPhone XS Operating System IOS 13.6   My Question or Issue I tried to pay for premium multiple times and it didn’t work but at the...
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Premium duo no valid address

Hello, I paid premium duo for me and my roommate. I sent him the invitation and it says that we live in different assessed but we are not! And the only reason I paid for the premium is for this. Do you know what can I do? I wasn't able to contact Spo...

  • Newbie
  • Hello, I paid premium duo for me and my roommate. I sent him the invitation and it says that we live in different assessed but we are not! And the only reason I paid for the premium is for this. Do y...
  • Billy-J
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

I have two accounts, but this one doesn't have spotfy premium and I've been charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueas my topic states I have been charged for a while now every month for a Spotify premium plan...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue as my t...
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes