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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5977 Views
  • 23 replies
  • 2 likes
  • 5977 Views
  • 23 replies
  • 2 likes

My premium is gone

my family premium free trail is gone i dont know why pleas help me

  • Casual Listener
  • my family premium free trail is gone i dont know why pleas help me
  • Billy-J
  • Spotify Star
  • 704 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 704 Views
  • 5 replies
  • 0 likes

Solved!! Payment stuck

PlanAttempt at premium subscriptionCountryEgyptDeviceAll devicesOperating SystemAndroid 9 and Win 10 My Question or IssueI am always stuck in the Get Premium section, with unlimited loading dots like shown:Whichever card I use, on whichever device, I...

gabodaty_0-1592500115924.png
  • Regular
  • Plan Attempt at premium subscription Country Egypt Device All devices Operating System Android 9 and Win 10   My Question or Issue I am always stuck in the Get Premium section, with un...
  • gabodaty
  • Regular
  • 1753 Views
  • 5 replies
  • 0 likes
  • 1753 Views
  • 5 replies
  • 0 likes

Solved!! 2 payments in one month

PlanPremiumDeviceIPhone 7 plus My Question or Issue I've been payed 2 times this month for my spotify account on 3.6.2020 and 17.6.2020 on my card i dont know why this is happening so could this be fixed since i dont want to pay 20.00 Euros for one a...

  • Casual Listener
  • Plan Premium Device IPhone 7 plus   My Question or Issue   I've been payed 2 times this month for my spotify account on 3.6.2020 and 17.6.2020 on my card i dont know why this is happ...
  • osornios
  • Spotify Star
  • 776 Views
  • 3 replies
  • 0 likes
  • 776 Views
  • 3 replies
  • 0 likes

Solved!! Trouble with giftcard

Hi! I'm reaching out for some help. I've got a giftcard for christmas present last year. When I try to upgrade to premium with the PIN gode from the card it just comes up a red box where it says that it doesn't work. I've tried all the solutions that...

  • Casual Listener
  • Hi! I'm reaching out for some help. I've got a giftcard for christmas present last year. When I try to upgrade to premium with the PIN gode from the card it just comes up a red box where it says that...
  • Magnusson03
  • Casual Listener
  • 823 Views
  • 6 replies
  • 0 likes
  • 823 Views
  • 6 replies
  • 0 likes

Spotify me puede devolver el dinero si el cargo se me hizo hoy dia ya que necesito ese dinero?

Hola buenas me gustaría saber si Spotify me puede devolver el dinero de mi último cargo ya que se realizó hoy día y lo necesito para otra compra.Porfavor ayuda

  • Visitor
  • Hola buenas me gustaría saber si Spotify me puede devolver el dinero de mi último cargo ya que se realizó hoy día y lo necesito para otra compra. Porfavor ayuda 😞   
  • Billy-J
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Plan Premium Estándar
  • 438 Views
  • 1 replies
  • 0 likes

I feel bu**hurt, I can't get offer price for premium for the silliest reason.

PlanFree/PremiumCountryIndiaDevice(Macbook Pro 2017)Operating System(MacOS Catalina) My Question or IssueSo in India, there is an offer price on Spotify premium plan(prepaid)- 699 bucks for a year instead of 1189.I came across this info on my phone o...

  • Newbie
  • Plan Free/Premium Country India Device (Macbook Pro 2017) Operating System (MacOS Catalina)   My Question or Issue So in India, there is an offer price on Spotify premium plan(prepaid)...
  • Jose_M
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • Indian
    offer
    Spotify premium problem
  • 538 Views
  • 1 replies
  • 0 likes

Problem with Credit Card info update

I have Premium PlanI live in MexicoDeviceI use Cellphone, tablet and pcOperating SystemAndroid & Windows My Question or IssueWhen I update the credit card info, the bank is declining the transaction for insuficcient data (name of the holder name and ...

  • Visitor
  • I have Premium Plan I live in Mexico Device I use Cellphone, tablet and pc Operating System Android & Windows   My Question or Issue When  I update the credit card info, the ban...
  • Billy-J
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    bank
    creditCard
    information
  • 402 Views
  • 1 replies
  • 0 likes

Three month trial

PlanFree/PremiumCountry DeviceiPhone XROperating SystemiOS 13.4.1 My Question or IssueI bought premium for the account I don’t use anymore by accident, now it says I’m not eligible for the free trial anymore. I canceled it almost immediately, is ther...

  • Visitor
  • Plan Free/Premium Country   Device iPhone XR Operating System iOS 13.4.1   My Question or Issue I bought premium for the account I don’t use anymore by accident, now it says I’m n...
  • Billy-J
  • Spotify Star
  • 698 Views
  • 3 replies
  • 0 likes
  • 698 Views
  • 3 replies
  • 0 likes

Samsung A series offer not appear

So I've seen this a few time on here but I've recently upgraded to a Samsung A51 with the free 6months spotify premium but its not appearing as an offer under the Preimum section. Any suggestions?

  • Newbie
  • So I've seen this a few time on here but I've recently upgraded to a Samsung A51 with the free 6months spotify premium but its not appearing as an offer under the Preimum section.   Any sugges...
  • rhrahulhaldar
  • Composer
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

Extra charge

i have spotify premium and this month, i received a charge of 33€, instead of the 6,99€... Can u help me? thank u

  • Casual Listener
  • i have spotify premium and this month, i received a charge of 33€, instead of the 6,99€... Can u help me?  thank u
  • Jubas2
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Solved!! Error message with Giftcard

PlanPremium CountryGermany Operating System(Windows 10, android 9) My Question or IssueI recently bought a Spotify gift card to extend my Premium Subscription but when I tried to redeem it I got an error saying "Something went wrong. Try again or cal...

  • Casual Listener
  • Plan Premium   Country Germany   Operating System (Windows 10, android 9)   My Question or Issue I recently bought a Spotify gift card to extend my Premium Subscription but w...
  • Senko78
  • Casual Listener
  • 787 Views
  • 4 replies
  • 0 likes
  • 787 Views
  • 4 replies
  • 0 likes

Premium to family

My Question or IssueTried multiple times to upgrade to family, it gives changeover date then does not change.... Surely not missing anything as it gives confirmation? Any help?

  • Newbie
  •     My Question or Issue Tried multiple times to upgrade to family, it gives changeover date then does not change.... Surely not missing anything as it gives confirmation?  Any hel...
  • rhrahulhaldar
  • Composer
  • 515 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
  • 515 Views
  • 3 replies
  • 1 likes

Regarding Spotify Premium for 3 months

PlanFreeCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI registered myself as a Student. I want some help regarding the three months premium option. If ...

  • Visitor
  •   Plan Free Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I regist...
  • Jose_M
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 3 months premium
    Premium
  • 280 Views
  • 1 replies
  • 0 likes

Charged for $119.88... what should I do?

I just received a Spotify charge for $119.88, but I am only due to be charged once a month for premium. I've seen other people have this problem. Any help would be appreciated, as I'd like to reverse this charge.

  • Casual Listener
  • I just received a Spotify charge for $119.88, but I am only due to be charged once a month for premium. I've seen other people have this problem. Any help would be appreciated, as I'd like to reverse...
  • Billy-J
  • Spotify Star
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

Solved!! Pay Spotify in local curency

Plan PREMIUMCountry Argentina Device MOTO Z3, PC windows 7, PC Windows 10Operating System ANDROIDMy Question or IssueGood morning I want to pay spotify in my local currency. Actually (from the beginning) is paid by a credit card issued in ARGENTINA, ...

  • Casual Listener
  • Plan PREMIUM Country Argentina   Device MOTO Z3, PC windows 7, PC Windows 10 Operating System ANDROID My Question or Issue Good morning I want to pay spotify in my local currency. Act...
  • osornios
  • Spotify Star
  • 505 Views
  • 1 replies
  • 1 likes
  • 505 Views
  • 1 replies
  • 1 likes

Free 3month subscription

i signed up for a 3mnth trial. It’s defaulted to the one account (9.99) I’d like to change it to the family account. when I choose to change it, my renewal date is not 3months

  • Visitor
  • i signed up for a 3mnth trial. It’s defaulted to the one account (9.99) I’d like to change it to the family account.   when I choose to change it, my renewal date is not 3months
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Will I lose the playlist my friend has made me?

I currently have Premium which I use mostly on my iPhone. My friend has been making a playlist for me, adding new music to it for over a year. I’m thinking of cancelling my Premium subscription and just using the free version, but before I do I want ...

  • Casual Listener
  • I currently have Premium which I use mostly on my iPhone.   My friend has been making a playlist for me, adding new music to it for over a year. I’m thinking of cancelling my Premium subscript...
  • j_87
  • Casual Listener
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Problemas con mi tarjeta de regalo

Mi tarjeta de regalo no funciona ya fui a la tienda de autoservicio dónde la compré cora decirles que no me la activaron y ellos me comentan que automáticamente cuando uno paga se activa entonces aún no entra y ya no sé que más hacer espero puedan da...

  • Casual Listener
  •   Mi tarjeta de regalo no funciona ya fui a la tienda de autoservicio dónde la compré cora decirles que no me la activaron y ellos me comentan que automáticamente cuando uno paga se activa ent...
  • Billy-J
  • Spotify Star
  • 496 Views
  • 3 replies
  • 0 likes
  • 496 Views
  • 3 replies
  • 0 likes

What happened to Scissor Sisters?

I'm curious as to why Scissor Sisters' Night Work album was removed from Spotify? I listen to this album quite a bit, and now it's gone. What happened that it's not available anymore?

  • Casual Listener
  • I'm curious as to why Scissor Sisters' Night Work album was removed from Spotify? I listen to this album quite a bit, and now it's gone. What happened that it's not available anymore?
  • Twwwisted
  • Visitor
  • 1357 Views
  • 3 replies
  • 3 likes
  • 1357 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Applying for premium yearly

PlanPremiumCountryIndiaDeviceAsus ROG Phone 2Operating SystemAndroid 10My Question or IssueI have the premium plan for spotify and there is an offer on spotify yearly plans. I was billed on 3rd of this month and if i buy yearly plan now how will i be...

  • Casual Listener
  •   Plan Premium Country India Device Asus ROG Phone 2 Operating System Android 10 My Question or Issue I have the premium plan for spotify and there is an offer on spotify yearly plans....
  • Shah_Ishan
  • Casual Listener
  • 857 Views
  • 2 replies
  • 0 likes
  • Premium yearly
  • 857 Views
  • 2 replies
  • 0 likes