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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75189 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140225 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80569 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269876 Views
159 replies
13 likes
I need help to finish trying to go premium it keeps saying something went wrong
I need help to finish trying to go premium it keeps saying something went wrong
Spotify Star
341 Views
1 replies
0 likes
se me notifico que el pago de la cuenta no habia sido aceptado, me piden que actualize la forma de pago , ingreso los datos de la tajeta de debito y me aparece que algo no salió bien y que intente más tarde, ya van tres días y no acepta los datos de ...
se me notifico que el pago de la cuenta no habia sido aceptado, me piden que actualize la forma de pago , ingreso los datos de la tajeta de debito y me aparece que algo no salió bien y que intente má...
Casual Listener
506 Views
2 replies
0 likes
Plan premiumFree/Premium CountryIndiaDeviceiPhone 11 proOperating SystemIos15.4.1 My Question or Issue I bought a premium subscription but it didn’t reflected to my account I have logged in via my phone number
Plan premium Free/Premium Country India Device iPhone 11 pro Operating System Ios15.4.1 My Question or Issue I bought a premium subscription but it didn’t reflected to my...
Spotify Star
1521 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 8, PCOperating SystemWindows 10My Question or IssueThe real problem is I signed on to discover I'd been paying for a family plan that I definitely never upgraded to, and there was some random person on my pla...
Plan Premium Country USA Device Samsung Galaxy 8, PC Operating System Windows 10 My Question or Issue The real problem is I signed on to discover I'd been paying for a family plan that I def...
Spotify Star
921 Views
1 replies
0 likes
Was trying to go premium again so logged into my account through the web page and clicked go premium. I put all my info in there (adress, credit card etc) and it keeps giving me this red message saying “something went wrong. Try again” PlanPremiumCou...
Was trying to go premium again so logged into my account through the web page and clicked go premium. I put all my info in there (adress, credit card etc) and it keeps giving me this red message sayi...
Spotify Legend
391 Views
1 replies
0 likes
I want to know about the offer and Primum service of spotify
I want to know about the offer and Primum service of spotify
Spotify Legend
338 Views
1 replies
0 likes
PlanPremium CountryUSA/Russia My Question or Issue There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesome to see. There are good people in Russia. I am lucky enough to be friends with one of the...
Plan Premium Country USA/Russia My Question or Issue There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesom...
275 Views
0 replies
1 likes
Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month.
Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month.
Spotify Legend
655 Views
1 replies
0 likes
Plan: Premium FamilyCountry: Thailand Device: Mac Airbook, Android phone, apple phone, Windows computerOperating System: several My Question or IssueI am a long-time subscriber and I use the autopsy with my Mastercard (Thailand-based). It had been wo...
Plan: Premium Family Country: Thailand Device: Mac Airbook, Android phone, apple phone, Windows computer Operating System: several My Question or Issue I am a long-time subs...
Spotify Legend
388 Views
1 replies
0 likes
Hello - I tried to contact the customer service and they didn’t seem to help, I always activate the 3months sub for 9.99 € and this year they moved the dates, thing is I want to be able to have it in august so I wanna activate it the last eligible da...
Hello - I tried to contact the customer service and they didn’t seem to help, I always activate the 3months sub for 9.99 € and this year they moved the dates, thing is I want to be able to have it in...
Spotify Legend
2565 Views
5 replies
0 likes
Hey team,I need help regarding spotify premium payment failed. So what happened is that while I was paying in the upi method it I didn't received message pf the payment on my upi so I Cancelled the payment page and then after that message popped up i...
Hey team, I need help regarding spotify premium payment failed. So what happened is that while I was paying in the upi method it I didn't received message pf the payment on my upi so I Cancelled the...
Spotify Legend
782 Views
3 replies
0 likes
It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...
It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried ...
Not applicable
792 Views
6 replies
0 likes
When I have entered my new card details I get a popup asking me to verify the purchase using my bank's app. Once I do this I get an error message in the same popup box:It looks like the webpage at might be having issues or it may have moved permanen...
When I have entered my new card details I get a popup asking me to verify the purchase using my bank's app. Once I do this I get an error message in the same popup box: It looks like the webpage a...
Casual Listener
1399 Views
6 replies
0 likes
premium family Motorola g9 Sistema operativoAndroid Mi pregunta o problemaThey charged me twice for the Spotify plan, so in the first payment (wom telephony service) the Spotify charge was added, so I thought I had paid for it, but later it came out ...
premium family Motorola g9 Sistema operativo Android Mi pregunta o problema They charged me twice for the Spotify plan, so in the first payment (wom telephony service) the ...
Spotify Legend
336 Views
1 replies
0 likes
HiMum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address. We're in South Africa. She uses. Samsung and I have a Google pixel.
Hi Mum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address. We're in S...
Spotify Legend
1097 Views
2 replies
0 likes
I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for the time I have been paying full price as the verific...
I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for th...
Spotify Star
308 Views
1 replies
0 likes
I often use a Mastercard to pay for my monthly Spotify subscription. However this month I forgot to charge money into the account. Now I can't pay for my monthly subscription even though there's enough money in the card no matter how much I try. Spot...
I often use a Mastercard to pay for my monthly Spotify subscription. However this month I forgot to charge money into the account. Now I can't pay for my monthly subscription even though there's enou...
Spotify Legend
468 Views
3 replies
0 likes
PlanPremium duoCountryIndiaDevice(iPhone 13mini, Pixel 4a)Operating System(iOS 15, Android 12) My Question or IssueSigned up for premium duo using domestically issued amex. There were no errors, payment went through. After a month I received email fr...
Plan Premium duo Country India Device (iPhone 13mini, Pixel 4a) Operating System (iOS 15, Android 12) My Question or Issue Signed up for premium duo using domestically issued...
Spotify Legend
629 Views
3 replies
0 likes
PlanPremiumCountryWas Ukraine now PolandDevicePC I changed country of payment and my 3d secure was successful but after it I get this grey screen and error: page at https://www.spotify.com/ua-uk/api/payment-sdk/notification/challenge/?checkout-id=177...
Plan Premium Country Was Ukraine now Poland Device PC I changed country of payment and my 3d secure was successful but after it I get this grey screen and error: page at&...
Casual Listener
841 Views
6 replies
0 likes
Hello. Since I've had an issue with the payment, which is now solved, Spotify won't let me choose my one account Abo and instead wants me to get the duo version. Im the only one using the account, so why would I do that? Can someone help find a solut...
Hello. Since I've had an issue with the payment, which is now solved, Spotify won't let me choose my one account Abo and instead wants me to get the duo version. Im the only one using the account, so...
Moderator
380 Views
1 replies
0 likes
