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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19498 Views
  • 27 replies
  • 4 likes
  • 19498 Views
  • 27 replies
  • 4 likes

Superuser Contribution Songs skip when mobile app not up.

PlanPremiumCountryUSA Device(iPhone seOperating System(iOS 10, Android Oreo, Windows 10,etc.)I used to be able to play anything and be on other apps. Recently it’s making me keep the mobile app up all the time to play. I searched in a few threads but...

  • Regular
  • Plan Premium Country USA  Device (iPhone se Operating System (iOS 10, Android Oreo, Windows 10,etc.) I used to be able to play anything and be on other apps. Recently it’s making me...
  • Alex
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • Premium
    skip
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Working away from home

Plan DuoCountry UK/Germany My Question or IssueHi i am currently working away from home and my partner and i are trying to sign up to Duo, however as i am away from home, when i get the location link it simply tells me to try again when i am home. Th...

  • Newbie
  •   Plan Duo Country UK/Germany   My Question or Issue Hi i am currently working away from home and my partner and i are trying to sign up to Duo, however as i am away from home, when i ...
  • Alex
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Student and Duo subscription

I am paying for a Premium family subscription, I only use 3 of the 6 profiles. I use one and my 2 children use the other two. I have recently started school at a university. I want to utilize the Student account so I can have access to Hulu and Showt...

  • Newbie
  • I am paying for a Premium family subscription, I only use 3 of the 6 profiles. I use one and my 2 children use the other two. I have recently started school at a university. I want to utilize the Stu...
  • Maxim
  • Spotify Star
  • 4470 Views
  • 1 replies
  • 0 likes
  • 4470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fooling subscribers

PlanFree/PremiumPREMIUMCountryBelarusDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)AndroidMy Question or IssueI`m so angry. I was already angry when Spotify Wrapped didn`t open on my p...

  • Newbie
  • Plan Free/Premium PREMIUM Country Belarus Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android My Question or Iss...
  • Novy
  • Moderator
  • 337 Views
  • 1 replies
  • 1 likes
  • 337 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Student + Hulu Not Working

PlanSpotify Student PremiumCountryUSADeviceiPad (7th Gen.), Lenovo Gaming 3Operating System(iOS 15.1, Windows 11) My Question or IssueMy Premium individual account shows that I have Spotify with the free Hulu. My account page shows both Spotify and H...

  • Casual Listener
  • Plan Spotify Student Premium Country USA Device iPad (7th Gen.), Lenovo Gaming 3 Operating System (iOS 15.1, Windows 11)   My Question or Issue My Premium individual account shows that...
  • CarlosE
  • Moderator
  • 664 Views
  • 3 replies
  • 0 likes
  • 664 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account erased

Hi SpotifyI had been a premium subscriber for 9 years. A week ago I missed my first payment ever. Two days later no record of my account exists. Totally erased. Nice. Thanks. Good times.....

  • Casual Listener
  • Hi Spotify I had been a premium subscriber for 9 years. A week ago I missed my first payment ever. Two days later no record of my account exists. Totally erased. Nice. Thanks. Good times.....  
  • CarlosE
  • Moderator
  • 662 Views
  • 4 replies
  • 0 likes
  • 662 Views
  • 4 replies
  • 0 likes

Superuser Contribution Débito doble

Hola,Tengo un débito doble en mi tarjeta por parte de spotify durante este mes, verifique ya los movimientos bancarios. La única cuenta alterna que tenia la verifique igual y no ha tenido planes ni ha registrado movimientos.Me gustaría que me ayudará...

  • Visitor
  • Hola, Tengo un débito doble en mi tarjeta por parte de spotify durante este mes, verifique ya los movimientos bancarios. La única cuenta alterna que tenia la verifique igual y no ha tenido planes ni...
  • Elena
  • Moderator
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

cant renew sub

i get this on payment "Oops! Something went wrong, please try again." this from opening account tab from spot ify, and trying to log in in the browserWe failed to log you in Something went wrong. Close this window and try again later. the contact us ...

  • Regular
  • i get this on payment "Oops! Something went wrong, please try again."   this from opening account tab from spot ify, and trying to log in in the browser We failed to log you in   Somet...
  • Maxim
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify HIFI

when are you going to have the HIFI lossless quality streaming option ? Thank you

  • Regular
  • when are you going to have the HIFI lossless quality streaming option ?  Thank you 
  • PublicSafety
  • Regular
  • 2551 Views
  • 5 replies
  • 4 likes
  • 2551 Views
  • 5 replies
  • 4 likes

Superuser Contribution Prices in Kazakhstan

I think you have seen more than once messages from the Kazakhstani community on the topic of price reductions in Kazakhstan. The question is still relevant, since from an economic point of view, the prices for the Spotify subscription are too high, w...

  • Newbie
  • I think you have seen more than once messages from the Kazakhstani community on the topic of price reductions in Kazakhstan. The question is still relevant, since from an economic point of view, the ...
  • MafeG
  • Spotify Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Month trial

I saw the add about the 3 month free trail, which i was interested in. I did everything i needed to do, paid the 0,01 euro etc. But when i go to my account it still says i don't have spotify premium, it even says i paid when i go to payment receipts ...

  • Newbie
  • I saw the add about the 3 month free trail, which i was interested in. I did everything i needed to do, paid the 0,01 euro etc. But when i go to my account it still says i don't have spotify premium,...
  • MafeG
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failed Error

PlanFree(Trying to get premium)CountryIndiaDeviceWindows PC and Redmi 9 Operating SystemWindows 11 and Android 10 My Question or IssueHi everyoneSo I am trying to get 3 month free premium trial which is available on my account but as I put my card in...

  • Newbie
  • Plan Free(Trying to get premium) Country India Device Windows PC and Redmi 9  Operating System Windows 11 and Android 10    My Question or Issue Hi everyone So I am trying t...
  • MafeG
  • Spotify Legend
  • 1534 Views
  • 2 replies
  • 1 likes
  • 1534 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't subscribe to a student's plan

For 3+ months I have been signed up for a student subscription. Without my permission, Spotify switched me to a regular Premium. When I try to sign up for a student's plan again, the system says that I have already taken advantage of this opportunity...

  • Newbie
  •   For 3+ months I have been signed up for a student subscription. Without my permission, Spotify switched me to a regular Premium. When I try to sign up for a student's plan again, the system s...
  • Alex
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Address form not shown on payment page

CountryUSA DeviceWindows and Iphone My Question or IssueThe address form not shown on payment page. I have tried different devices and different internet network. Please help me !

  • Casual Listener
  • Country USA   Device Windows and Iphone   My Question or Issue The address form not shown on payment page. I have tried different devices and different internet network. Please ...
  • Maxim
  • Spotify Star
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant get premium with crypto.com visa card

I have the crypto.com visa card that lets me get 100% card back when subbed to premium. After keying in my card details and the sms OTP, im got the 404 error.

  • Newbie
  • I have the crypto.com visa card that lets me get 100% card back when subbed to premium. After keying in my card details and the sms OTP, im got the 404 error.
  • lpaxxx
  • Newbie
  • 4467 Views
  • 2 replies
  • 1 likes
  • 4467 Views
  • 2 replies
  • 1 likes

Superuser Contribution Another transaction pending

PlanFree/PremiumCountryNetherlandsDeviceHuawei P30lite, Acer Nitro PCOperating SystemWindows 10 My Question or IssueHello,I just bought the 3 months for free deal, but for some reason there is another transaction pending in my bank account. The pictu...

  • Casual Listener
  •   Plan Free/Premium Country Netherlands Device Huawei P30lite, Acer Nitro PC Operating System Windows 10   My Question or Issue Hello, I just bought the 3 months for free deal, ...
  • Jeremy
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! [iOS] Spotify premium

I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve done it so many times I’ve memorized my card info.

  • Newbie
  • I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve d...
  • Maxim
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • iOS
  • 393 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to subscribe without free trial?

Hello,I'd like to signup for Spotify premium, however, when browsing through the subscription plans, it always defaults to 3 month free trial. Isn't there some way to just go straight to paying for Premium? This might seem like a no-brainer to some, ...

  • Newbie
  • Hello, I'd like to signup for Spotify premium, however, when browsing through the subscription plans, it always defaults to 3 month free trial. Isn't there some way to just go straight to paying for...
  • Maxim
  • Spotify Star
  • 2199 Views
  • 1 replies
  • 0 likes
  • 2199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago premiun estandarf y no familiar

Me han cobrado plan basico y siempre he tenido familiar. Se cobro un familiar y rige la otra semana anulando las cuentas de ahora. Necesito me cobren el adicional para tener el plan familiar nuevamente urgente Plan Familiar Country Chile Device (iPho...

  • Newbie
  • Me han cobrado plan basico y siempre he tenido familiar. Se cobro un familiar y rige la otra semana anulando las cuentas de ahora.   Necesito me cobren el adicional para tener el plan famili...
  • CarlosE
  • Moderator
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Getting charged twice per month and still showing payment failed

Plan Premium for students Country Pakistan Device Operating System Android My Question or Issue I just got charged twice for premium subscription of Spotify for this month . Then i open Spotify and it's showing me that" payment is failed and subscrip...

  • Newbie
  •   Plan Premium for students Country Pakistan Device   Operating System Android    My Question or Issue I just got charged twice for premium subscription of S...
  • Eni
  • Moderator
  • 1073 Views
  • 1 replies
  • 0 likes
  • 1073 Views
  • 1 replies
  • 0 likes