Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
31jirdgxiicefhn7j46e
Visitor
74549 Views
49 replies
3 likes

74549 Views
49 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
9639 Views
23 replies
2 likes

9639 Views
23 replies
2 likes

Claiming Google Home Mini Issue! - Canada

PlanStudentCountryCanada DeviceLaptop, Samsung PhoneOperating SystemWindows 10 My Question or IssueI was on their free trial and then I heard of the Free Google Mini Offer if you have a premium account. I paid for my Premium Student account and I tri...

nyltiakssim
Visitor
Plan Student Country Canada Device Laptop, Samsung Phone Operating System Windows 10 My Question or Issue I was on their free trial and then I heard of the Free Googl...
2020-08-31 1:34:40 AM
2020-08-31 5:00:43 PM
MauriceMV
Spotify Star
362 Views
1 replies
0 likes

362 Views
1 replies
0 likes

Download on iphone

i cant download spotift on mu iphone se for two days i deleted the app and i tried to redownload spotify but icant find it on the app storePlan/PremiumCountryTurkeyDevice(iPhone se Operating System(iOS 11.4.1 My Question or Issue

halememis
Visitor
i cant download spotift on mu iphone se for two days i deleted the app and i tried to redownload spotify but icant find it on the app store Plan /Premium Country Turkey Device (iPhone se ...
2020-08-31 10:51:00 AM
2020-08-31 3:45:10 PM
Billy-J
Spotify Star
858 Views
1 replies
0 likes

858 Views
1 replies
0 likes

Solved!!Superuser Contribution Duo plan

Hello all I had a question so I recently switched over to the duo plan like two moths ago. But I keep getting charged the 9.99 for the premium and the 12.99 for the duo. Anybody know how to fix this? thank you!

Rafaelromero29
Visitor
Hello all I had a question so I recently switched over to the duo plan like two moths ago. But I keep getting charged the 9.99 for the premium and the 12.99 for the duo. Anybody know how to f...
2020-08-31 7:48:20 AM
2020-08-31 9:07:53 AM
Ivan
Spotify Legend
783 Views
1 replies
0 likes

783 Views
1 replies
0 likes

Wrong subscription

Yesterday a notification about my renewal my membership. I had a family membership but the system guided me towards an individual membership. I thought I was renewing my family membership but apperently now I have an individual membership and my fami...

koraydogan
Casual Listener
Yesterday a notification about my renewal my membership. I had a family membership but the system guided me towards an individual membership. I thought I was renewing my family membership but apperen...
2020-08-29 7:32:50 PM
2020-08-31 6:25:27 AM
Billy-J
Spotify Star
394 Views
1 replies
0 likes
Problem with payment a family subscription
renewal

394 Views
1 replies
0 likes

Free Google nest mini

Plan Premium Country CANADA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I renewed my subscription and was expecting a free google nest mini but after paying wit...

Bchap0
Visitor
Plan Premium Country CANADA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question ...
2020-08-31 5:27:10 AM
2020-08-31 6:00:50 AM
Billy-J
Spotify Star
575 Views
1 replies
0 likes

575 Views
1 replies
0 likes

Trial perido before subscription haven´t started

Hello, I am writing because I am supposed to have a free premium trial period and yet this service isn´t available in my account. I am requestiong help to solve this matter. Best regards, Pedro Patrício

patriciotxk
Casual Listener
Hello, I am writing because I am supposed to have a free premium trial period and yet this service isn´t available in my account. I am requestiong help to solve this matter. Best re...
2020-08-06 8:36:35 PM
2020-08-30 4:42:56 AM
Billy-J
Spotify Star
1402 Views
6 replies
0 likes

1402 Views
6 replies
0 likes

Superuser Contribution Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

PlanFree/CountryBrazilDeviceMoto G6Operating SystemAndroid My Question or IssueNão recebo o email queue confirmou o pagamento, no entanto, já foi debitado do banco.

kyssyanne
Regular
Plan Free/ Country Brazil Device Moto G6 Operating System Android My Question or Issue Não recebo o email queue confirmou o pagamento, no entanto, já foi debitado do ba...
2020-08-24 1:50:46 PM
2020-08-30 4:42:20 AM
Billy-J
Spotify Star
650 Views
11 replies
0 likes

650 Views
11 replies
0 likes

Superuser Contribution Can't purchase Spotify Premium with Credit/Debit card

PlanFreeCountryUnited States DevicePixel 3/HP Envy x360Operating System(Android 10/Windows 10) My Question or IssueHi! I am a new user to Spotify having been a long time Google Play Music customer. I recently created a free account but want to upgrad...

Krohnage
Casual Listener
Plan Free Country United States Device Pixel 3/HP Envy x360 Operating System (Android 10/Windows 10) My Question or Issue Hi! I am a new user to Spotify having been a long ti...
2020-08-22 5:46:26 AM
2020-08-29 1:13:14 PM
Mihail
Spotify Legend
1277 Views
3 replies
1 likes

1277 Views
3 replies
1 likes

Zahlung mit Geschenkkarte

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought a spotify giftcard to use for my account. But the code is not visible.

Leo109
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
2020-08-27 9:30:10 PM
2020-08-29 12:44:02 PM
Maxim
Spotify Star
331 Views
1 replies
0 likes

331 Views
1 replies
0 likes

Solved!! Premium on Facebook account

Accidentally I’ve put premium account on my another account. I own one email and one Facebook but both are different emails. There’s anything that I can do to transfer the premium subscription to the another one? Kind regards

pedropedrolink
Newbie
Accidentally I’ve put premium account on my another account. I own one email and one Facebook but both are different emails. There’s anything that I can do to transfer the premium subscription to the...
2020-08-29 3:14:29 AM
2020-08-29 3:45:11 AM
Billy-J
Spotify Star
513 Views
1 replies
0 likes

513 Views
1 replies
0 likes

Unable to change plans. This could be because you're not eligible for this plan, you're already on i

Hi, Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method. Trying to upgrade from Premium to Due ane keep getting this error. Tried this but did not help:- Use...

GazzaLaue
Visitor
Hi, Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method. Trying to upgrade from Premium ...
2020-08-29 3:00:08 AM
2020-08-29 3:43:18 AM
Billy-J
Spotify Star
1532 Views
1 replies
0 likes

1532 Views
1 replies
0 likes

i bought spotify premium as a student but i didnt get premium im still free user

Planit has to be PremiumCountryTurkeyDeviceSamsung Galaxy A2 coreOperating SystemAndroid-Windows7 i bought spotify premium as a student but i didnt get premium im still free useri'm starting to **bleep** off 28.08.2020 Spotify P111612EEA 8.99 TRY

Elartord
Newbie
Plan it has to be Premium Country Turkey Device Samsung Galaxy A2 core Operating System Android-Windows7 i bought spotify premium as a student but i didnt get premium im still free us...
2020-08-28 10:06:01 PM
2020-08-29 3:35:35 AM
Billy-J
Spotify Star
747 Views
1 replies
0 likes

747 Views
1 replies
0 likes

No puedo pagar mi suscripción.

PlanFreeCountryArgentinaDeviceSamsung S8+Operating SystemAndroid UI My Question or IssueHace días que intento pagar mi suscripción y no puedo. Probé con diferentes tarjetas (las cuales tienen saldo), en modo incógnito e incluso con un navegador difer...

Mxnhao
Visitor
Plan Free Country Argentina Device Samsung S8+ Operating System Android UI My Question or Issue Hace días que intento pagar mi suscripción y no puedo. Probé con diferentes tarjetas (...
2020-08-28 4:03:46 PM
2020-08-29 3:34:26 AM
Billy-J
Spotify Star
1189 Views
1 replies
0 likes

1189 Views
1 replies
0 likes

Hulu no longer recognizes Spotify Premium subscription

PlanPremiumCountryUSA My Question or IssueI have been with Spotify for some time now, and when the option came for the free Hulu subscription with a Spotify Premium account, I naturally elected to sign up for an account with Hulu. Never had an issue ...

DoctuhGalvin
Casual Listener
Plan Premium Country USA My Question or Issue I have been with Spotify for some time now, and when the option came for the free Hulu subscription with a Spotify Premium account, I natura...
2020-08-28 5:38:19 PM
2020-08-28 5:46:17 PM
DoctuhGalvin
Casual Listener
746 Views
1 replies
0 likes
Hulu

746 Views
1 replies
0 likes

Cannot select my college for student Premium

PlanActually on Free, wanna get Premium StudientCountryCanadaDeviceCustom built PCOperating SystemWindows 10 My Question or IssueI want to get the student Premium, so i go on SheerID. When i enter my college name (Cégep de Drummondville, Québec, Cana...

Manied
Casual Listener
Plan Actually on Free, wanna get Premium Studient Country Canada Device Custom built PC Operating System Windows 10 My Question or Issue I want to get the student Premium, so i go on...
2020-08-27 9:38:53 PM
2020-08-28 5:41:57 PM
Manied
Casual Listener
1078 Views
1 replies
0 likes

1078 Views
1 replies
0 likes

Solved!! Validity of Premium subscription

Plan - Premium PremiumCountrySingapore My Question or Issue Hi Spotify, I am wondering if my monthly subscription for Premium is valid on a calendar basis or is it based on when my fee is paid? For example, if I have to pay my monthly fee on the 22nd...

gogobananas
Casual Listener
Plan - Premium Premium Country Singapore My Question or Issue Hi Spotify, I am wondering if my monthly subscription for Premium is valid on a calendar basi...
2020-08-22 5:05:52 PM
2020-08-28 2:31:36 AM
Billy-J
Spotify Star
2814 Views
3 replies
0 likes
premium charges
premium validity

2814 Views
3 replies
0 likes

Solved!! 2 Spotify Premium & 1 Hulu

It would be nice if you can have two premium Spotify account and one Hulu account for an additional fee of possibly$12.99 a month Could this be a possibility in the future?

7_9-sfb6tqhoe
Newbie
It would be nice if you can have two premium Spotify account and one Hulu account for an additional fee of possibly $12.99 a month Could this be a possibility in the future?
2020-08-27 9:35:44 PM
2020-08-27 11:20:31 PM
Billy-J
Spotify Star
560 Views
1 replies
0 likes

560 Views
1 replies
0 likes

Why isn't premium working?

I've tried just about everything and it just doesn't work.

Bearman23
Visitor
I've tried just about everything and it just doesn't work.
2020-08-27 3:01:56 PM
2020-08-27 4:48:24 PM
Billy-J
Spotify Star
509 Views
1 replies
0 likes

509 Views
1 replies
0 likes

Can't activate Premium account

Hi, I wan't to activate a premium account but I always get a warning that I already had a free trial so that I can't have another one. But I just want to re-activate my account ...I tried several times and always I always get the same message.

SethMertens
Visitor
Hi, I wan't to activate a premium account but I always get a warning that I already had a free trial so that I can't have another one. But I just want to re-activate my account ... I tried ...
2020-08-27 1:42:18 PM
2020-08-27 4:47:18 PM
Billy-J
Spotify Star
503 Views
1 replies
0 likes

503 Views
1 replies
0 likes

Free trial version

PlanFree right now, I want to buy premiumCountryCzech republicDevicePCOperating SystemWindows 10 My Question or IssueI am trying to buy "Spotify Family Premium", It is giving me 1month Free trial, I buy it and it says I already used 1month trial.. bu...

TheKuKyn
Newbie
Plan Free right now, I want to buy premium Country Czech republic Device PC Operating System Windows 10 My Question or Issue I am trying to buy "Spotify Family Premium", It i...
2020-08-27 10:03:11 AM
2020-08-27 4:40:37 PM
Billy-J
Spotify Star
866 Views
1 replies
0 likes

866 Views
1 replies
0 likes

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