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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76332 Views
  • 27 replies
  • 5 likes
  • 76332 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43388 Views
  • 19 replies
  • 2 likes
  • 43388 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31424 Views
  • 17 replies
  • 3 likes
  • 31424 Views
  • 17 replies
  • 3 likes

Paying without getting services

PlanPremium CountryCANADA DeviceiPhone Xs My Question or IssueMy Premium acount ended in January 2019. Since, I kept the same acount, and still have the same playlists as before. Howerver, I realized that my credit card has been debited 10.99$ every ...

  • Casual Listener
  •   Plan Premium   Country CANADA   Device iPhone Xs   My Question or Issue My Premium acount ended in January 2019.  Since, I kept the same acount, and still have t...
  • Noah
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

Pagamento não processado

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar.PlanoEstudante PaísBrasilDispositivo( Zenfone - Asus)Sistema operacional(Android ) Minha pergunta ou problemaO pagamento foi...

  • Casual Listener
  • Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar. Plano Estudante País Brasil Dispositivo ( Zenfone - Asus) Sistem...
  • Bittencourt
  • Spotify Star
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Invitation to join premium for family

I was sent an invitation from my daughter who lives at the same address as me to join the Family Premium Plan. The invitation came with an invite code. I then created my own profile. I now want to make my profile be part of the Family Premium but can...

  • Visitor
  • I was sent an invitation from my daughter who lives at the same address as me to join the Family Premium Plan.  The invitation came with an invite code.  I then created my own profile.&nbsp...
  • Luan
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

I already pay subscription but still show payment fail

I have pay monthly subscription but still show fail. It charged my money already please help

  • Newbie
  • I have pay monthly subscription but still show fail. It charged my money already please help
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

[All Platforms] No option for HULU in Account Overview

I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well. However, when reviewing the account status it looks like there's nothing to activate. Any ideas on what...

  • Newbie
  • I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well.   However, when reviewing the account status ...
  • OneByBoo
  • Rising Star 4
  • 258 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 258 Views
  • 1 replies
  • 0 likes

Artist: Mary Rodwell - All Albums now missing

PremiumPhilippines Device Samsung Galaxy 9 and Desktop I joined Spotify because I found Mary Rodwell's Meditation albums here, but since yesterday all my playlists for her are empty. The tracks are gone. Can you tell me if this is a glitch, or if she...

  • Visitor
  • Premium Philippines   Device  Samsung Galaxy 9 and Desktop   I joined Spotify because I found Mary Rodwell's Meditation albums here, but since yesterday all my playlists for her ...
  • OneByBoo
  • Rising Star 4
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling both headspace and premium

PlanHeadspace/Premium My Question or IssueI've tried to cancel my Headsapce/Premium subscription but seem to have only opted out of Headspace as it says at my next billing date i will change to just Premium and be charged, how do I now opt out of pre...

  • Casual Listener
  •   Plan Headspace/Premium   My Question or Issue I've tried to cancel my Headsapce/Premium subscription but seem to have only opted out of Headspace as it says at my next billing date i...
  • Billy-J
  • Spotify Star
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium for students Cancelled suddenly

I subscribed for Spotify premium for students and made payment through my telco. However, just today, my account was reverted to “Free”. With no notification and no pre-warning. And I don’t even know why!!!! Please assist in this... anyone

  • Newbie
  • I subscribed for Spotify premium for students and made payment through my telco. However, just today, my account was reverted to “Free”. With no notification and no pre-warning. And I don’t even know...
  • Luan
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Can't update payment info after failure to charge

My credit card was at max and Spotify wasn't able to process my payment. I've since made the payment possible, yet when I try to update my payment info on my account it says it's unable to do so. Is it because it's the same credit card info? I just d...

  • Visitor
  • My credit card was at max and Spotify wasn't able to process my payment. I've since made the payment possible, yet when I try to update my payment info on my account it says it's unable to do so. Is ...
  • Luan
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

No puedo activar mi tarjeta de regalo

Recientemente compre una tarjeta de regalo de Spotify, al momento de introducir el codigo me aparece un error, el cual dice que me ponga en contacto con la ayuda, intente de todo, incluso cambiar las letras minusculas por mayusculas, pero nada. PlanF...

  • Casual Listener
  • Recientemente compre una tarjeta de regalo de Spotify, al momento de introducir el codigo me aparece un error, el cual dice que me ponga en contacto con la ayuda, intente de todo, incluso cambiar las...
  • Brunelicia
  • Community Legend
  • 851 Views
  • 1 replies
  • 0 likes
  • 851 Views
  • 1 replies
  • 0 likes

Solved!! Subscription changed to free

PlanFree/PremiumCountryCanadaDeviceSamsung note 9 My Question or IssueI was logged out of my account.When I logged back in my subscription has changed from premium to free, region was changed to US. All my downloaded and saved songs were gone.On the ...

  • Visitor
  • Plan Free/Premium Country Canada Device Samsung note 9   My Question or Issue I was logged out of my account. When I logged back in my subscription has changed from premium to free, reg...
  • Brunelicia
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Premium activated with mobile provider but am still free

PlanFree/PremiumCountryNew ZealandDeviceSamsung S8Operating SystemAndroid My Question or IssueAm currently activated premium with spark mobile but when i go on spotify, im still on free spotify

  • Casual Listener
  •   Plan Free/Premium Country New Zealand Device Samsung S8 Operating System Android   My Question or Issue Am currently activated premium with spark mobile but when i go on spotif...
  • Jose_M
  • Spotify Star
  • 634 Views
  • 4 replies
  • 1 likes
  • 634 Views
  • 4 replies
  • 1 likes

You are not eligible for this payment method

HiIm trying to subscribe to Spotify using my phone number and i get this reponse. "You are not eligible for this payment method." Anyone know why and how to fix it. Im with vodacom and have money in my account.

  • Visitor
  • Hi Im trying to subscribe to Spotify using my phone number and i get this reponse. "You are not eligible for this payment method." Anyone know why and how to fix it. Im with vodacom and have money i...
  • OneByBoo
  • Rising Star 4
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

dont know my current subscription

I am a new user. Few days ago I started a one month premium trial. Today, I joined a family plan but due to the 2 clashes, I tried cancelling the premium trial so that I am not charged. Now I don't know what my current plan is and if I am still on th...

  • Visitor
  • I am a new user. Few days ago I started a one month premium trial. Today, I joined a family plan but due to the 2 clashes, I tried cancelling the premium trial so that I am not charged. Now I don't k...
  • OneByBoo
  • Rising Star 4
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Wrong renewal date. Less Premium, than I paid for

PlanPremiumCountryGermanyDeviceDesktop / SmartphoneOperating SystemWindows / Android 9 My Question or IssueSo... I've been using a prepaid SIM card as my method of payment up until the 19th of July, which is when the subscription ran out and wasn't r...

  • Casual Listener
  •   Plan Premium Country Germany Device Desktop / Smartphone Operating System Windows / Android 9   My Question or Issue So... I've been using a prepaid SIM card as my method of pa...
  • OneByBoo
  • Rising Star 4
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

Changed payment method

I changed my payment method 2 days before it charges, will it be charged in the last credit card or in the new?

  • Visitor
  • I changed my payment method 2 days before it charges, will it be charged in the last credit card or in the new?
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Can't redeem gift card

PlanFree/PremiumCountryMexicoDevice(iPhone 7 Plus, HP Pavilion 23)Operating System(iOS 12.3.1, Windows 10) My Question or IssueYesterday (August 18, 2019) I purchased a gift card for $300.00 Mexican pesos in a Oxxo store and when I tried to redeem it...

  • Casual Listener
  • Plan Free/Premium Country Mexico Device (iPhone 7 Plus, HP Pavilion 23) Operating System (iOS 12.3.1, Windows 10)   My Question or Issue Yesterday (August 18, 2019) I purchased a gift ...
  • Brunelicia
  • Community Legend
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Change Method Of Payment On Account For Already Charged Sub

Hello! I forgot to change a method of payment for my subscription and it charged me to the card I don't use anymore. Is there a way for me to refund that charge and charge my subscription on my new card? Thank you!

  • Visitor
  • Hello! I forgot to change a method of payment for my subscription and it charged me to the card I don't use anymore. Is there a way for me to refund that charge and charge my subscription on my new c...
  • Brunelicia
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Upgrading From Premium to Family

I'm about to upgrade from premium to family premium. Probably a stright forward question to answer but when I upgrade will the new subscription over ride the current one or will I need to cancel my current subscription. Just making sure so i'm not ch...

  • Visitor
  • I'm about to upgrade from premium to family premium. Probably a stright forward question to answer but when I upgrade will the new subscription over ride the current one or will I need to cancel my c...
  • Brunelicia
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family

Hi There,We have just updated our Spotify from Premium to Premium Family for the sole purpose of being able to play music on each of our own devices simultaneously. The invites have been done, the kids have logged on with their own free Spotify accou...

  • Casual Listener
  • Hi There, We have just updated our Spotify from Premium to Premium Family for the sole purpose of being able to play music on each of our own devices simultaneously. The invites have been done, the ...
  • Brunelicia
  • Community Legend
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes