Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62441 Views
43 replies
3 likes

62441 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

Superuser Contribution j’ai été débité 2 fois

Bonsoir, je viens de voir sur mes relevés banquaires que j’ai été débité deux fois ce mois-ci. en attente d’une réponse, merci

jeannestomr
Casual Listener
Bonsoir, je viens de voir sur mes relevés banquaires que j’ai été débité deux fois ce mois-ci. en attente d’une réponse, merci
2019-03-25 10:14:13 PM
2020-07-25 8:04:53 PM
jonadem
Casual Listener
1941 Views
8 replies
2 likes

1941 Views
8 replies
2 likes

Superuser Contribution Me cobro sin darme el plan

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo me deja contratar el plan Universitario ya que use el mes gratis, pero me cobra carg...

Gaby55
Newbie
Plan Free/Premium Country México Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue N...
2020-07-25 8:47:10 AM
2020-07-25 2:46:26 PM
Peter
Spotify Legend
379 Views
1 replies
0 likes

379 Views
1 replies
0 likes

Superuser Contribution Unable to sign up to premium after moving countries

I recently moved from the UK to the US. I read through the help articles and saw the best way was to downgrade my account to free, switch country and then sign up again. Now my country in my profile says USA, when I try to purchase premium I get "Som...

stereo1
Casual Listener
I recently moved from the UK to the US. I read through the help articles and saw the best way was to downgrade my account to free, switch country and then sign up again. Now my country...
2020-07-14 8:41:49 PM
2020-07-25 1:28:20 PM
Xenia
Moderator
1670 Views
5 replies
0 likes
moving
Premium

1670 Views
5 replies
0 likes

Solved!!Superuser Contribution premium payment problem

PlanPremiumTurkey Device(iPhone 8, Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueHello, I was in the Premium plan. I have been paying with a certain card but the card has expired. We got it fixed and got a different card number f...

user-removed
Visitor
Plan Premium Turkey Device (iPhone 8, Macbook Pro late 2016) Operating System (iOS 10) My Question or Issue Hello, I was in the Premium plan. I have been paying with a certain...
2020-07-24 10:38:35 PM
2020-07-25 10:49:16 AM
Peter
Spotify Legend
853 Views
1 replies
0 likes

853 Views
1 replies
0 likes

Superuser Contribution UPI Autopay Payment option in monthly subscription plan

UPI 2.0 has been launched recently in India which enables UPI Autopay which lets UPI users to pay monthly bills using UPI Address. Since UPI payments is very popular in India, i would like to see the payment option in monthly subscription. Please imp...

Vijayasai
Newbie
UPI 2.0 has been launched recently in India which enables UPI Autopay which lets UPI users to pay monthly bills using UPI Address. Since UPI payments is very popular in India, i would like ...
2020-07-24 1:42:56 PM
2020-07-25 10:47:19 AM
Peter
Spotify Legend
1049 Views
1 replies
2 likes

1049 Views
1 replies
2 likes

Changing the country is not possible

Hello, I am trying to switch country (my origin one) in my account. I used a different country since I was a student there. I tried to change the payment method, and still, it does not let me change the country. I renewed my premium using the new car...

Urikurtz
Visitor
Hello, I am trying to switch country (my origin one) in my account. I used a different country since I was a student there. I tried to change the payment method, and still, it does not let me change ...
2020-07-24 6:27:33 PM
2020-07-24 7:50:24 PM
OviiiOne
Community Legend
279 Views
1 replies
0 likes

279 Views
1 replies
0 likes

Superuser Contribution Spotify Student and Hulu not working anymore

PlanPremiumCountryUSADevice(iPhone XR, Windows PC, TCL Roku TV)Operating System(iOS 13, Windows 10, Roku) My Question or IssueI have had Spotify's Premium Student account for a while now, and I like that it also comes with Hulu. However, I've had som...

haydsearle
Newbie
Plan Premium Country USA Device (iPhone XR, Windows PC, TCL Roku TV) Operating System (iOS 13, Windows 10, Roku) My Question or Issue I have had Spotify's Premium Student account for...
2020-07-23 6:07:15 PM
2020-07-24 4:44:40 PM
Xenia
Moderator
714 Views
1 replies
0 likes

714 Views
1 replies
0 likes

Superuser Contribution Have paid, but still asks to upgrade

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just paid for premium today. Haven't yet got the receipt nor has it changed. The upgrade bu...

joibarua
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
2020-07-23 4:44:24 PM
2020-07-24 9:32:36 AM
Ivan
Spotify Legend
202 Views
1 replies
0 likes

202 Views
1 replies
0 likes

Duo Accounts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the duo account about two weeks ago. I thought it said the first month was fr...

dolfman24
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I signe...
2020-07-23 7:31:37 PM
2020-07-23 7:46:20 PM
Billy-J
Spotify Star
269 Views
1 replies
0 likes
Premium

269 Views
1 replies
0 likes

my sotify gift card wont work

Planfree but trying to redeem gift cardCountrybahrainDevicedesktopOperating Systemwindows My Question or Issuei have bought a spotify gift card from a machine from a very well known company in bahrain which lets you get gift cards and pay bills but w...

Sayed_Hassan
Visitor
Plan free but trying to redeem gift card Country bahrain Device desktop Operating System windows My Question or Issue i have bought a spotify gift card from a machine from a very wel...
2020-07-23 5:07:33 PM
2020-07-23 6:21:24 PM
Billy-J
Spotify Star
453 Views
1 replies
0 likes
Gift Cards

453 Views
1 replies
0 likes

Superuser Contribution Spotify Premium- 6 Months Free with Samsung S10e purchase

Plan - Current: Spotify Free; Desired: Spotify Premium - 6 Months FreeCountry - USADevice - Samsung Galaxy S10eOperating System - AndroidPurchased and received a Samsung Galaxy S10e two days ago. The purchase included Spotify Premium- 6 Months Free. ...

Puripr
Visitor
Plan - Current: Spotify Free; Desired: Spotify Premium - 6 Months Free Country - USA Device - Samsung Galaxy S10e Operating System - Android Purchased and received a Samsung Galaxy...
2020-07-08 10:58:11 PM
2020-07-23 3:34:44 PM
Elena
Moderator
1092 Views
1 replies
0 likes
6-months free
Samsung

1092 Views
1 replies
0 likes

Superuser Contribution Change family plan date

i want to change the payment date on my family plan - as I understand I just cancel/downgrade and then subscribe again on the desired date. But how does this affect my family members? Would I need to add them to the plan again?

moveinstereo
Newbie
i want to change the payment date on my family plan - as I understand I just cancel/downgrade and then subscribe again on the desired date. But how does this affect my family members? Would I need to...
2020-07-23 2:07:04 PM
2020-07-23 2:51:56 PM
Xenia
Moderator
235 Views
1 replies
0 likes

235 Views
1 replies
0 likes

Superuser Contribution Spotify me esta cobrando de nuevo

Hola, hace poco se me hizo un cargo a mi tarjeta de débito con esta referencia rsm160408csa ad, investigando me enteré de que es el cargo de spotify, pero ahora me está volviendo a querer hacer el cargo y en la interfaz de inicio me aparece que no se...

22xuu3iilefvwc3
Visitor
Hola, hace poco se me hizo un cargo a mi tarjeta de débito con esta referencia rsm160408csa ad, investigando me enteré de que es el cargo de spotify, pero ahora me está volviendo a querer hacer ...
2020-07-09 3:58:23 AM
2020-07-23 2:47:16 PM
Xenia
Moderator
997 Views
1 replies
3 likes
Account
Premium
Subscription

997 Views
1 replies
3 likes

Superuser Contribution Thought I’d my plan had been cancelled but I got charged

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/StudentCountryU.K. Operating System(iOS 10 My Question or IssueI’m short on money this month and thought I’d cancelled my s...

Jonjokelly7
Visitor
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Student Country U.K. Operating System (iOS 10 My...
2020-07-23 10:10:54 AM
2020-07-23 2:46:48 PM
Elena
Moderator
219 Views
1 replies
0 likes

219 Views
1 replies
0 likes

Superuser Contribution Turning two premiums into a duo.

My Question or IssueDuo sounds great as my household currently has two separate premium accounts. Is it possible to combine the two accounts without losing our playlists?

Grazdog
Visitor
My Question or Issue Duo sounds great as my household currently has two separate premium accounts. Is it possible to combine the two accounts without losing our playlists?
2020-07-23 11:40:00 AM
2020-07-23 2:42:45 PM
Elena
Moderator
294 Views
2 replies
0 likes

294 Views
2 replies
0 likes

Superuser Contribution Premium

PlanPremiumCountryGermany Samsung Galaxy A7 My Question or Issue Ich habe Spotify Premium seit langer Zeit. Das Abo wurde von meinem Konto abgezogen und ich konnte mir auch ganz normal Musik herunterladen und Offline hören. Seit gestern lädt Spotify ...

user-removed
Visitor
Plan Premium Country Germany Samsung Galaxy A7 My Question or Issue Ich habe Spotify Premium seit langer Zeit. Das Abo wurde von meinem Konto abgezogen und ich k...
2019-06-26 7:28:40 AM
2020-07-23 12:36:01 PM
Xenia
Moderator
442 Views
3 replies
0 likes

442 Views
3 replies
0 likes

Superuser Contribution Loading take time

Today i tried to subscribe spotify premium but after i put my information it keep loading and nothing happened i tried to open it on safari and chrome and its the same thingPlanFree/PremiumCountryEgyptDevice(Macbook Pro ) My Question or Issue

rawanadel
Visitor
Today i tried to subscribe spotify premium but after i put my information it keep loading and nothing happened i tried to open it on safari and chrome and its the same thing Plan Free/Premium Coun...
2020-07-22 7:26:07 PM
2020-07-23 11:34:00 AM
Ivan
Spotify Legend
233 Views
2 replies
0 likes

233 Views
2 replies
0 likes

Premium upgrade to family plan

PlanFree/PremiumCountry I use to have the premium plan and recently moved back home and join the family plan, do u need to cancel the premium plan or will it automatically cancel once I accept to join the family plan?

Totoro020
Visitor
Plan Free/Premium Country I use to have the premium plan and recently moved back home and join the family plan, do u need to cancel the premium plan or will it automatically cancel once I ...
2020-07-23 4:49:37 AM
2020-07-23 4:56:19 AM
Billy-J
Spotify Star
191 Views
1 replies
0 likes

191 Views
1 replies
0 likes

Solved!! Do I keep trial period after cancellation?

I have just recently started a 3-month trial Premium and I want to cancel it now to not forget about it and not be charged in the future. But I am afraid it may cancel all the remaining days of trial. I cannot find any info about this.

s71993
Visitor
I have just recently started a 3-month trial Premium and I want to cancel it now to not forget about it and not be charged in the future. But I am afraid it may cancel all the remaining days of trial...
2020-07-22 10:21:14 PM
2020-07-22 10:56:21 PM
AdamDam
Spotify Star
340 Views
1 replies
0 likes

340 Views
1 replies
0 likes

Is Spotify Premium necessary for a record label

I work for a record label who only use Spotify for pitching to playlists, analytics and creating playlists etc. It's never used for listening to music. So we were just wondering if it's worth getting premium? Thanks for your help, Joel

Joelgg
Visitor
I work for a record label who only use Spotify for pitching to playlists, analytics and creating playlists etc. It's never used for listening to music. So we were just wondering if it's wort...
2020-07-21 4:54:58 PM
2020-07-22 9:17:00 PM
Billy-J
Spotify Star
252 Views
1 replies
0 likes

252 Views
1 replies
0 likes

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