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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6768 Views
  • 23 replies
  • 2 likes
  • 6768 Views
  • 23 replies
  • 2 likes

Superuser Contribution Payment

PlanPremiumCountryTURKEYDeviceiPhone 10Operating SystemiOSMy Question or IssueHello, my name is Berin. As far as I know I have one account, but when I check my payments from my bank, since march 2020, spotify takes twice of the actual monthly payment...

  • Visitor
  • Plan Premium Country TURKEY Device iPhone 10 Operating System iOS My Question or Issue Hello, my name is Berin. As far as I know I have one account, but when I check my payments from my bank...
  • Ivan
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
  • 324 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Does a higher plan override a lower plan, assuming same credentials were used? Thanks.

I'm still on free trial. But the thing is I subscribed to premium individual first then to premium family. I used the same email account. I was expecting to have 2 subscriptions and so I planned on cancelling the individual plan. When I viewed my rec...

  • Casual Listener
  • I'm still on free trial. But the thing is I subscribed to premium individual first then to premium family. I used the same email account. I was expecting to have 2 subscriptions and so I planned on c...
  • nerisapedraza
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Mobile]Cant purchase premium

My Question or IssueHello i have problem with purchase I want to buy the premium with the 3 months free trial but it ends today and it does not allow me two purchase. Im using my credit card as well

  • Visitor
  •   My Question or Issue Hello i have problem with purchase  I want to buy the premium with the 3 months free trial but it ends today and it does not allow me two purchase. Im using my cre...
  • Elena
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling a 3 month spotify "trial" which cost 9.99

PlanPremiumCountryUnited StatesDeviceiPhone Operating SystemiOS 12 My Question or IssueSo usually I cancel my spotify premium after purchasing because I dont like recurring billing, I was offered a 3 month premium period for the usual 9.99 price, whi...

  • Casual Listener
  • Plan Premium Country United States Device iPhone  Operating System iOS 12   My Question or Issue So usually I cancel my spotify premium after purchasing because I dont like recurr...
  • 2fast1
  • Casual Listener
  • 968 Views
  • 3 replies
  • 2 likes
  • 3 month premium
    Premium
    Subscription
  • 968 Views
  • 3 replies
  • 2 likes

Superuser Contribution Problem with subscription

Hello, today I paid for a subscription and I had a problem.I bought a regular subscription for 6.99 euros, and in place of this I was given a family subscription for 10.99 euros, which I do not need.I changed the subscription to the one I need, but w...

  • Visitor
  • Hello, today I paid for a subscription and I had a problem. I bought a regular subscription for 6.99 euros, and in place of this I was given a family subscription for 10.99 euros, which I do not nee...
  • Elena
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Payment says Something Went Wrong

PlanPremium (subscribing for it)CountryUSDevice(iPad 10.5 in Pro)Operating System(iOS 13.5.1) My Question or IssueI have tried multiple cards and went through all the troubleshooting and the payment still says something went wrong. I have used these ...

  • Casual Listener
  • Plan Premium (subscribing for it) Country US Device (iPad 10.5 in Pro) Operating System (iOS 13.5.1)   My Question or Issue I have tried multiple cards and went through all the trouble...
  • tccqvwgdto8kkgb
  • Casual Listener
  • 564 Views
  • 4 replies
  • 0 likes
  • 564 Views
  • 4 replies
  • 0 likes

Change payment card name

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNeed to change the payment card details for my family subscription which has now expired beca...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Need to...
  • Keanu_C
  • Community Legend
  • 1015 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 1015 Views
  • 1 replies
  • 0 likes

Solved!! redeeming gift card

hello i want to ask i have premium subscription expiring like 3 months from nowsnd i got 12 months subscriptionso if i redeem it is the 3 months will be added to my 12 months subscriptionso it will be 15 months or it will count 12 months subscription...

  • Visitor
  • hello i want to ask  i have premium subscription expiring like  3 months from now snd i got 12 months subscription so if i redeem it is the 3 months will be added to my 12 mont...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Chase offer 6mo free, 5% discount for a while after for Premium. Is there a way to do family ?

PlanChase offer for PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there a way to utilize the offer towards a family premium sub? Even if we pay d...

  • Visitor
  • Plan Chase offer for Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Billy-J
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Indian UPI payment charged but no Premium

PlanFreeCountryIndiaDeviceiPhone Operating SystemiOS My Question or Issue Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, which I authorised and was successfully. I was charged thru my bank account...To my surpri...

E83A1A47-CBCF-4446-9E86-BFCD851AEC86.jpeg
  • Newbie
  • Plan Free Country India Device iPhone  Operating System iOS   My Question or Issue   Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, wh...
  • KunalBurgul
  • Visitor
  • 1910 Views
  • 4 replies
  • 1 likes
  • india
    Payment
    Premium
    UPI
  • 1910 Views
  • 4 replies
  • 1 likes

Superuser Contribution Family Premium (US) to Premium (India) - Unable to Update Location and Subscribe

PlanFamily PremiumCountryUS to India I was the plan manager for my Family Sub in the US. I shifted to India and wanted to activate Premium here locally. My family plan is active till the 5th of July I tried 2 things -1) Cancelling the family and shif...

  • Casual Listener
  • Plan Family Premium Country US to India   I was the plan manager for my Family Sub in the US. I shifted to India and wanted to activate Premium here locally. My family plan is active till t...
  • conshescp
  • Casual Listener
  • 689 Views
  • 4 replies
  • 0 likes
  • 689 Views
  • 4 replies
  • 0 likes

Solved!! What happen if I cancel Premium from phone company

PlanPremium Family (through phone company)Country Iceland Device(iPhone 6s)Operating System(iOS 10) My Question or Issue I wonder what happens with my Premium Family account if I cancel the subscription with my telecom company? I have the Premium Fam...

  • Casual Listener
  • Plan Premium Family (through phone company) Country Iceland   Device (iPhone 6s) Operating System (iOS 10)   My Question or Issue   I wonder what happens with my Premium Fam...
  • Billy-J
  • Spotify Star
  • 578 Views
  • 3 replies
  • 0 likes
  • 578 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying Spotify free trial of 3 mnths ,but while submitting my details it says payment failed.No Rea

PlanFree/PremiumCountry India Device(Realme C3)Operating System(Android Oreo) My Question or IssueCouldn't get free trial due to unknown error in payment details.

  • Visitor
  • Plan Free/Premium Country  India   Device (Realme C3) Operating System (Android Oreo)   My Question or Issue Couldn't get free trial due to unknown error in payment det...
  • Elena
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to see my payments for premium

PlanPremiumCountrySweden My Question or IssueI am unable to see my payments. I need to print out a receipt for my payments.The "Receipts" menu option on the left has dissapeared.

  • Newbie
  •   Plan Premium Country Sweden     My Question or Issue I am unable to see my payments.  I need to print out a receipt for my payments. The "Receipts" menu option on the ...
  • Elena
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Random Music Play?

I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora) like if I picked lets say Korn and then it'll play like a NiN or Slipknot (even if i havent picked slipknot/NiN?

  • Visitor
  • I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora)  like if I picked lets say Korn and then it'll play like a NiN or Slipknot ...
  • Emilia_8
  • Community Legend
  • 928 Views
  • 3 replies
  • 0 likes
  • 928 Views
  • 3 replies
  • 0 likes

Re: Cancelling a 3 month spotify "trial" which cost 9.99

Buenos días tengo exactamente el mismo problema, doy la opción de cancelar suscripción ya que se supone que tengo 3 meses gratis pero yo tengo cobrado 9,99 euros cuando se supone que tengo 3 meses gratis, si cancelo pone que la sub termina hoy día 30

  • Visitor
  • Buenos días tengo exactamente el mismo problema, doy la opción de cancelar suscripción ya que se supone que tengo 3 meses gratis pero yo tengo cobrado 9,99 euros cuando se supone que tengo 3 meses gr...
  • Billy-J
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Cancelling premium and going to free dates don't match up.

How come in the terms and conditions section labeled payments and cancellations it states when you cancel a paid subscription, it will change the day after the subscription period ends? In my case that would be 7/13/2020. However, when I go to cancel...

  • Newbie
  • How come in the terms and conditions section labeled payments and cancellations it states when you cancel a paid subscription, it will change the day after the subscription period ends? In my case th...
  • Billy-J
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

No puedo canjear mi tarjeta de regalo

Compre la tarjeta en el Oxxo y la ingrese y no se puede, fui con ellos porque pensé que no la habían activado y me demostraron que si, que es un problema de su cuenta, no puedo canjearla PlanFree/PremiumCountryDurango, mexico DeviceiPhone 11 Operatin...

  • Visitor
  • Compre la tarjeta en el Oxxo y la ingrese y no se puede, fui con ellos porque pensé que no la habían activado y me demostraron que si, que es un problema de su cuenta, no puedo canjearla  Plan ...
  • Billy-J
  • Spotify Star
  • 900 Views
  • 1 replies
  • 0 likes
  • 900 Views
  • 1 replies
  • 0 likes

"Something went wrong" when trying to activate premium free trial

Hi there, I am trying to activate a free 3-month trial of Premium. Country = Canada, current plan = free. I am using an iPhone 7. I have filled in all the relevant payment information (tried multiple cards - all active) on both my iPhone and my deskt...

  • Visitor
  • Hi there,   I am trying to activate a free 3-month trial of Premium. Country = Canada, current plan = free. I am using an iPhone 7.   I have filled in all the relevant payment informati...
  • Izzy987
  • Visitor
  • 287 Views
  • 1 replies
  • 1 likes
  • 287 Views
  • 1 replies
  • 1 likes

Solved!! Student discount premium in the UAE

PlanFreeCountryUAEDevice(iPhone XR)Operating System(iOS 13) Why isn’t there a student discount premium subscription plan in the UAE except family or individual premium subscription plan. Will Spotify be adding student discount subscription plan in th...

  • Casual Listener
  • Plan Free Country UAE Device (iPhone XR) Operating System (iOS 13)   Why isn’t there a student discount premium subscription plan in the UAE except family or individual premium subscrip...
  • b__el__s
  • Casual Listener
  • 5460 Views
  • 2 replies
  • 3 likes
  • Student
  • 5460 Views
  • 2 replies
  • 3 likes