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Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanPremium CountryCANADA DeviceiPhone Xs My Question or IssueMy Premium acount ended in January 2019. Since, I kept the same acount, and still have the same playlists as before. Howerver, I realized that my credit card has been debited 10.99$ every ...
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar.PlanoEstudante PaísBrasilDispositivo( Zenfone - Asus)Sistema operacional(Android ) Minha pergunta ou problemaO pagamento foi...
I was sent an invitation from my daughter who lives at the same address as me to join the Family Premium Plan. The invitation came with an invite code. I then created my own profile. I now want to make my profile be part of the Family Premium but can...
I have pay monthly subscription but still show fail. It charged my money already please help
I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well. However, when reviewing the account status it looks like there's nothing to activate. Any ideas on what...
PremiumPhilippines Device Samsung Galaxy 9 and Desktop I joined Spotify because I found Mary Rodwell's Meditation albums here, but since yesterday all my playlists for her are empty. The tracks are gone. Can you tell me if this is a glitch, or if she...
PlanHeadspace/Premium My Question or IssueI've tried to cancel my Headsapce/Premium subscription but seem to have only opted out of Headspace as it says at my next billing date i will change to just Premium and be charged, how do I now opt out of pre...
I subscribed for Spotify premium for students and made payment through my telco. However, just today, my account was reverted to “Free”. With no notification and no pre-warning. And I don’t even know why!!!! Please assist in this... anyone
My credit card was at max and Spotify wasn't able to process my payment. I've since made the payment possible, yet when I try to update my payment info on my account it says it's unable to do so. Is it because it's the same credit card info? I just d...
Recientemente compre una tarjeta de regalo de Spotify, al momento de introducir el codigo me aparece un error, el cual dice que me ponga en contacto con la ayuda, intente de todo, incluso cambiar las letras minusculas por mayusculas, pero nada. PlanF...
PlanFree/PremiumCountryCanadaDeviceSamsung note 9 My Question or IssueI was logged out of my account.When I logged back in my subscription has changed from premium to free, region was changed to US. All my downloaded and saved songs were gone.On the ...
PlanFree/PremiumCountryNew ZealandDeviceSamsung S8Operating SystemAndroid My Question or IssueAm currently activated premium with spark mobile but when i go on spotify, im still on free spotify
HiIm trying to subscribe to Spotify using my phone number and i get this reponse. "You are not eligible for this payment method." Anyone know why and how to fix it. Im with vodacom and have money in my account.
I am a new user. Few days ago I started a one month premium trial. Today, I joined a family plan but due to the 2 clashes, I tried cancelling the premium trial so that I am not charged. Now I don't know what my current plan is and if I am still on th...
PlanPremiumCountryGermanyDeviceDesktop / SmartphoneOperating SystemWindows / Android 9 My Question or IssueSo... I've been using a prepaid SIM card as my method of payment up until the 19th of July, which is when the subscription ran out and wasn't r...
I changed my payment method 2 days before it charges, will it be charged in the last credit card or in the new?
PlanFree/PremiumCountryMexicoDevice(iPhone 7 Plus, HP Pavilion 23)Operating System(iOS 12.3.1, Windows 10) My Question or IssueYesterday (August 18, 2019) I purchased a gift card for $300.00 Mexican pesos in a Oxxo store and when I tried to redeem it...
Hello! I forgot to change a method of payment for my subscription and it charged me to the card I don't use anymore. Is there a way for me to refund that charge and charge my subscription on my new card? Thank you!
I'm about to upgrade from premium to family premium. Probably a stright forward question to answer but when I upgrade will the new subscription over ride the current one or will I need to cancel my current subscription. Just making sure so i'm not ch...
Hi There,We have just updated our Spotify from Premium to Premium Family for the sole purpose of being able to play music on each of our own devices simultaneously. The invites have been done, the kids have logged on with their own free Spotify accou...