Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75023 Views
20 replies
99 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140126 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80408 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269457 Views
159 replies
13 likes
Planfree,CountrycanadaDeviceandroid tabletOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an offer for 3 free months of premiumI am trying to use a credit card that my son used for his free premium account to get th...
Plan free, Country canada Device android tablet Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have an offer for 3 free months of premium I am ...
Spotify Star
321 Views
1 replies
0 likes
PlanFree/PremiumCountryFrance DeviceIphone, MacBook ProOperating System(iOS 10, Mac OS) My Question or IssueI cancelled my Family Premium fee (became Free Spotify today) to be able to join the one (Family Premium) of my partner. My children are alrea...
Plan Free/Premium Country France Device Iphone, MacBook Pro Operating System (iOS 10, Mac OS) My Question or Issue I cancelled my Family Premium fee (became Free Spotify toda...
Spotify Star
466 Views
5 replies
0 likes
Nececito dar de baja la suscripcion y no sé cuál es mi cuenta
Nececito dar de baja la suscripcion y no sé cuál es mi cuenta
Community Legend
382 Views
1 replies
0 likes
Plan: Spotify DuoCountry: New Zealand DeviceOnePlus 6Operating SystemAndroid 11 My IssueMy card expired and when I went into the app there was a popup saying something like 'your card has expired add payment method here' which I clicked, added paymen...
Plan: Spotify Duo Country: New Zealand Device OnePlus 6 Operating System Android 11 My Issue My card expired and when I went into the app there was a popup saying something l...
Moderator
511 Views
3 replies
0 likes
PlanFree/PremiumCountryGermanyDeviceSamsung A7Operating SystemAndroid(?) My Question or IssueI started my premium trial yesterday (on the 1st may) and I downloaded some music then.Today I tried listening to my downloaded music, but I had to turn on m...
Plan Free/Premium Country Germany Device Samsung A7 Operating System Android(?) My Question or Issue I started my premium trial yesterday (on the 1st may) and I downloaded some music...
Moderator
314 Views
1 replies
0 likes
Plan: Free planFree/Premium: FreeCountry: Canada, Quebec Device(Macbook Pro 2020)Operating System(macOS Montery 12.2.1) My Question or Issue: When going on Spotify Website and trying to choose a plan it says "Sorry, you are not eligible for that plan...
Plan: Free plan Free/Premium: Free Country: Canada, Quebec Device (Macbook Pro 2020) Operating System (macOS Montery 12.2.1) My Question or Issue: When going on Spotif...
Newbie
659 Views
2 replies
1 likes
Hi SpotifyMy husband and I have a duo subscription, however we are not able to listen to music at the same time. When someone is listening and the other one wants to listen to music, the other persons music stops. What do we do?BrLouise
Hi Spotify My husband and I have a duo subscription, however we are not able to listen to music at the same time. When someone is listening and the other one wants to listen to music, the other pers...
Moderator
405 Views
1 replies
0 likes
I have been charged premium twice every month and I only have one subscription
I have been charged premium twice every month and I only have one subscription
Spotify Star
353 Views
1 replies
0 likes
PlanPremium DuoMy Question or IssueHi,Is it possible for me to set up a duo account for my 2 teenagers to share?I will be paying but it seems that if i set it up then the Duo would be me and 1 other, can I not be a member and just a manger of the Duo...
Plan Premium Duo My Question or Issue Hi, Is it possible for me to set up a duo account for my 2 teenagers to share? I will be paying but it seems that if i set it up then the Duo would be me an...
Spotify Star
299 Views
1 replies
0 likes
Hello there I cancelled my subscription and this month money was still taken out please check my account and refund my funds I would appreciate it thank you and have a great day
Hello there I cancelled my subscription and this month money was still taken out please check my account and refund my funds I would appreciate it thank you and have a great day
Spotify Star
401 Views
1 replies
0 likes
How I cancel subscription for soundtrap. I cant find anything there and bcoz it's Spotify's platform so I'm asking here. Thanks
How I cancel subscription for soundtrap. I cant find anything there and bcoz it's Spotify's platform so I'm asking here. Thanks
Moderator
2533 Views
1 replies
0 likes
i have monthly deducted from my gcash account since 2021 and when i open my spotify its not premium!
i have monthly deducted from my gcash account since 2021 and when i open my spotify its not premium!
Moderator
330 Views
1 replies
0 likes
PianofortePremio La mia domanda o il mio problemabuongiorno ho un abbonamento premium con scadenza maggio 2022 come mai ho pubblicità durante l'ascolto?
Pianoforte Premio La mia domanda o il mio problema buongiorno ho un abbonamento premium con scadenza maggio 2022 come mai ho pubblicità durante l'ascolto?
Moderator
347 Views
1 replies
0 likes
PlanPremiumCountryECUADORDeviceiPhone SE 2020Operating SystemiOS 15I contracted a family plan of 9.99 on Monday, April 11, 2022, which was debited from my account using a debit card, which you can see in the first photo, on Tuesday, April 19, 2022, i...
Plan Premium Country ECUADOR Device iPhone SE 2020 Operating System iOS 15 I contracted a family plan of 9.99 on Monday, April 11, 2022, which was debited from my account using a debit card...
Moderator
591 Views
1 replies
0 likes
I recently bought a Samsung tab s8 and am trying to redeem my 3 month premium and once I filled out my information it says "something went wrong. Please try again." I've looked for anything that could help me but nothing has worked.
I recently bought a Samsung tab s8 and am trying to redeem my 3 month premium and once I filled out my information it says "something went wrong. Please try again." I've looked for anything that coul...
Spotify Legend
1120 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
367 Views
1 replies
0 likes
Recebi um e-mail dizendo que se voltasse a ser Premium teria 3 meses gratos , qdo tentei ativar a promoção foi cobrado 7,00 e não ativou o prêmium
Recebi um e-mail dizendo que se voltasse a ser Premium teria 3 meses gratos , qdo tentei ativar a promoção foi cobrado 7,00 e não ativou o prêmium
Spotify Legend
565 Views
3 replies
0 likes
Hello I recently saw in my bank account that I have paid twice my monthly subscription - i do not understand the issue and called my bank but they cannot provide the help - What is the solution you can give me and how can I stop paying twice, please....
Hello I recently saw in my bank account that I have paid twice my monthly subscription - i do not understand the issue and called my bank but they cannot provide the help - What is the...
Spotify Star
304 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
302 Views
1 replies
0 likes
So every month Spotify has been charging me an individual plan and a duo plan and I have to pay for both and it's been getting quite annoying, any help, also this is on the same account
So every month Spotify has been charging me an individual plan and a duo plan and I have to pay for both and it's been getting quite annoying, any help, also this is on the same account
Spotify Star
64343 Views
1 replies
0 likes
