Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
194858 Views
123 replies
12 likes
- 194858 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22172 Views
28 replies
4 likes
- 22172 Views
- 28 replies
- 4 likes
Solved!! Please activate year subscription option for Russian users
Dear Spotify!I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not to limit it instead. Would it be possible to make yea...
Dear Spotify! I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not ...
Casual Listener
1149 Views
2 replies
8 likes
- 1149 Views
- 2 replies
- 8 likes
Gift code activation
I bought an gift card on a russian online shopping site Ozon.ru . And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it says the page is not found. Can i still activate premium or ...
I bought an gift card on a russian online shopping site Ozon.ru . And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it say...
Spotify Star
498 Views
1 replies
2 likes
- 498 Views
- 1 replies
- 2 likes
Solved!!Superuser Contribution Payments in Russia
Plan: PremiumCountry: Russia Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe card MIR? If not, can I pay for three-month subscription in advance...
Plan: Premium Country: Russia Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe ...
Spotify Legend
2644 Views
2 replies
5 likes
Subscription payment options
- 2644 Views
- 2 replies
- 5 likes
Sudden change of plan while updating payment info
I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscription plan. All I did was to tap in the app button...
I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscr...
Newbie
732 Views
2 replies
1 likes
- 732 Views
- 2 replies
- 1 likes
Superuser Contribution Change duo account into personal prenium account
I subscribed to a duo subscription. unfortunately I never managed to connect another account. In the meantime, I broke up with my girlfriend and no longer need a duo account. I would like a personal premium account.When I try to change the type of ac...
I subscribed to a duo subscription. unfortunately I never managed to connect another account. In the meantime, I broke up with my girlfriend and no longer need a duo account. I would like a personal ...
Spotify Legend
348 Views
1 replies
0 likes
- 348 Views
- 1 replies
- 0 likes
Superuser Contribution Student
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been using spotify student now for over a year and my subscription has changed back to...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Moderator
268 Views
1 replies
0 likes
- 268 Views
- 1 replies
- 0 likes
Help with my spotify plan for 2months free for 9.99$
Hi Community, I need help! I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where does it appear that I have two months free?Here I attach some...
Hi Community, I need help! I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where d...
Newbie
1795 Views
1 replies
0 likes
Social & Random
- 1795 Views
- 1 replies
- 0 likes
Superuser Contribution Charged for regular subscription and student subscription
I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. This has been going on for several months and is unfa...
I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. Th...
Moderator
404 Views
3 replies
1 likes
- 404 Views
- 3 replies
- 1 likes
Superuser Contribution Subscription HELP PLEASE
PlanPremium DuoCountryUSA My Question or IssueI have been signed up with Premium Duo & everything was fine until today. I recieved an email saying my card was denied. I got the card changed but what I didn't notice was that instead of renewing my Pre...
Plan Premium Duo Country USA My Question or Issue I have been signed up with Premium Duo & everything was fine until today. I recieved an email saying my card was denie...
Casual Listener
676 Views
2 replies
0 likes
- 676 Views
- 2 replies
- 0 likes
Superuser Contribution Premium Subscriber but can't listen offline
PlanPremiumCountry PhilippinesDeviceLenovo A5000Operating System Android My Question or Issue I am a Premium Subscriber but when I try to listen to my downloaded music/playlist offline, my playlists are greyed out.
Plan Premium Country Philippines Device Lenovo A5000 Operating System Android My Question or Issue I am a Premium Subscriber but when I try to listen to my do...
Moderator
1991 Views
3 replies
0 likes
- 1991 Views
- 3 replies
- 0 likes
Superuser Contribution I canceled the free trial, and added payed premium, but now it says it's going back to the free plan
I got a free trial during the valentines promotion, but then decided to buy a full year of premium, so I canceled the free trial, and added the year. Now it says it will return the free plan when the trial ends, but I don't know if this is a visual b...
I got a free trial during the valentines promotion, but then decided to buy a full year of premium, so I canceled the free trial, and added the year. Now it says it will return the free plan when the...
Moderator
739 Views
3 replies
0 likes
- 739 Views
- 3 replies
- 0 likes
Superuser Contribution I can´t cancel premium subscription
Hello, I want to cancell my monthly premium subscription. I followed the instructions from the FAQ page and on my account the option to cancel my subscription doesn´t exist, just to upgrade my plan, and I want to cancel. I didn´t registered or pay th...
Hello, I want to cancell my monthly premium subscription. I followed the instructions from the FAQ page and on my account the option to cancel my subscription doesn´t exist, just to upgrade my plan, ...
Spotify Legend
860 Views
2 replies
3 likes
- 860 Views
- 2 replies
- 3 likes
Superuser Contribution No puedo cancelar mi suscripción premium
Hola, quiero cancelar mi suscripción premium mensual. Seguí las instrucciones de la página de preguntas frecuentes y en mi cuenta la opción de cancelar mi suscripción no aparece, solo para cambiar mi plan, y lo que yo quiero es cancelar. No me regist...
Hola, quiero cancelar mi suscripción premium mensual. Seguí las instrucciones de la página de preguntas frecuentes y en mi cuenta la opción de cancelar mi suscripción no aparece, solo para cambiar mi...
Spotify Legend
1247 Views
1 replies
0 likes
- 1247 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Payment Update
I want to start off by mentioning how infuriating it is that Spotify doesn't actually have customer service. I don't know why it's so infuriating to me, but it is. I'm trying to update my payment method, and when I click update under the subscription...
I want to start off by mentioning how infuriating it is that Spotify doesn't actually have customer service. I don't know why it's so infuriating to me, but it is. I'm trying to update my pa...
Moderator
4377 Views
20 replies
14 likes
- 4377 Views
- 20 replies
- 14 likes
Solved!! Gift card on a not premium account
Someone gifted me a gift card for 1 month of spotify premium. The deal is, I have never subscribed to a premium account because I can't afford it and I'm trying to figure out if, when I will activate it, my account will start a premium subscription o...
Someone gifted me a gift card for 1 month of spotify premium. The deal is, I have never subscribed to a premium account because I can't afford it and I'm trying to figure out if, when I will a...
Casual Listener
668 Views
2 replies
0 likes
- 668 Views
- 2 replies
- 0 likes
Superuser Contribution 30 Day offline
PlanFamily PremiumUSA DeviceIphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCorrect me if I’m wrong, after 30 days of offline, my music will automatically be removed from download: even if my plan is on auto renew...
Plan Family Premium USA Device Iphone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Correct me if I’m wrong, after 30 days of offline, ...
Moderator
1299 Views
1 replies
0 likes
- 1299 Views
- 1 replies
- 0 likes
[Desktop][Other] How do I deactivate Hulu and remove it from my Spotify account?
The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".
The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".
Community Legend
493 Views
1 replies
1 likes
Desktop
Other
- 493 Views
- 1 replies
- 1 likes
Superuser Contribution Can't make Duo work - address didn't match
PlanPremiumCountryFrance/GermanyDeviceAndroid phone My Question or IssueHi everyone, I've had a premium account for some years now, and I just upgraded to DUO. I am French, i'm paying my monthly fee with my paypal account, linked to my french bank ac...
Plan Premium Country France/Germany Device Android phone My Question or Issue Hi everyone, I've had a premium account for some years now, and I just upgraded t...
Spotify Legend
536 Views
1 replies
1 likes
- 536 Views
- 1 replies
- 1 likes
Superuser Contribution Double Charged in the space of a week for Premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
360 Views
1 replies
0 likes
Overcharged in a week for Premium
- 360 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription
so I have been trying to get Spotify premium and when I try to change my subscription it shows me all the free plans but it says I have already used up my free subscription plan so what do I do how do I get the plan without the free plans
so I have been trying to get Spotify premium and when I try to change my subscription it shows me all the free plans but it says I have already used up my free subscription plan so what do I ...
Spotify Legend
457 Views
1 replies
0 likes
- 457 Views
- 1 replies
- 0 likes