Spotify Student and Hulu not working anymore

[haydsearle]

Plan

Premium

Country

USA

Device

(iPhone XR, Windows PC, TCL Roku TV)

Operating System

(iOS 13, Windows 10, Roku)

My Question or Issue

I have had Spotify's Premium Student account for a while now, and I like that it also comes with Hulu. However, I've had some on and off trouble with the Hulu part since I've had to reconfirm my student enrollment around September/October of last year. It will suddenly, and without warning, log me out of Hulu on all of my devices (my iPhone, and my Roku TV) and I don't know how to log back in to my account because it's linked to my Spotify, and so I don't know my account credentials. And sometimes it doesn't even register that I have the Hulu subscription through Spotify because when I try to reconnect and click on the "Hulu" link under the "Your Services" tab of my account, it acts like I don't have a subscription, and wants me to start a free trial. It really frustrates me that this is a regular problem. Is there something that can be done? 

[Xenia]

Hey there @haydsearle,

Thanks reaching out to the Community! We'll gladly help you out.

As a first step, I'd recommend you try linking your accounts again here, preferably using an incognito or private window in your browser on a desktop device.

In case you have linked the wrong Hulu account, you'll need to cancel your plan and subscribe again, linking the correct account. Keep in mind that when doing so, you'll need to switch your Hulu billing to Spotify.

You can always confirm if you're billed by Spotify by checking your Hulu account page. If you, on the other hand, don't see Hulu as Activated under Your Services tab and get prompted to start a subscription, you might be logged into a different, free Spotify account. Make sure to follow the steps on this page to check up on any accounts you might have created.

If the above tactics don't work, you can check out the steps at Hulu's help center or get in touch with their support team to get help with your Hulu account.

Hope this helps. Keep us posted how you get on.

Have a great day!