I can't subscribe to Spotify through Paypal

[mwealch]

Plan

Free (Trying to get premium)

Country

Canada

Device

Mackbook Air 2016, Samsung A8 (2018)

Operating System

macOS High Sierra, Android 8.0.0

My Question or Issue

I'm trying to buy Spotify Premium (with 30 day trial) with my Paypal account, due to the fact I don't have a credit card. An error message pops up everytime I do it. How can I get Premium?

[Billy-J]

Hey @mwealch, and welcome to the community.

Hope you're doing well! 

Could you try this using a different browser or incognito mode? If that doesn't help, please try following these steps.

Let me know how this goes 🙂 

[mwealch]

Didn't work 😞

[Billy-J]

Hey @mwealch.

Thanks for trying!

To pay for Premium using a PayPal account, you’ll need to have a payment card or bank account connected to your PayPal account.

Once you get that done, try again and let me know if the same thing happens 🙂

[mwealch]

Still doesn't work. Guess I'm sticking to Deezer lol

[Billy-J]

Hey @mwealch.

No worries - I've still got some more troubleshooting tips you and I can try.

Could you try upgrading to Premium from another account using PayPal and see if that works for you?

Let me know how this goes 🙂 

[mwealch]

Still not working 😞

[Billy-J]

Hey @mwealch.

That's odd. Do you know someone that has benefitted from a Spotify trial using that PayPal account?

Keep me posted 🙂 

[mwealch]

Nope it's my own

[Billy-J]

Hey @mwealch.

Thanks for bearing with me and you and I try to find a solution to this.

If you've had Premium before (on another account or with another payment method), you won't be able to take the trial. If you're still having issues and it's not because of that - then I'd recommend contacting PayPal.com.

Have a nice day 🙂