I cannot change my payment method

[Nicolas1503]

Hi everyone

My issue is simple I'm from LATAM, and I have different bank account to pay this service, and in this moment when I want to change the credit card to pay the subscription the only information that the platform shows is that is not possible because is not the currency of my country and when I want to change of my country is not possible as well someone maybe could provide more information about this issues

Plan

Duo premium 

[Maxim]

Hey @Nicolas1503,

Thanks for reaching out.

Unfortunately, you didn't specify in which country you're located and where exactly your payment method has been issued. In any case, your payment method must be issued in the same country you're in, otherwise, the site won't accept it.

I hope this clears things up 🙂

[Nicolas1503]

Hi maxim thanks for your help 

I'm from Colombia, and I'm trying to pay with us dollars, but still the same issue and I don't have the Chance to get the local currency 

[Maxim]

Hey @Nicolas1503,

Thanks for letting me know.

Since you're in Colombia, you'll need to use a Colombian payment method, and Spotify will charge in COP currency.

Cash-based payment methods and Gift Cards (for Premium Individual) are available in Colombia as well, though. You can check those out by going to the main Premium page selecting the subscription you want, and then clicking on Prepay.

I hope this clears things up 🙂