I have just subscribed to Family premium, but spotify won't recognise my address. I live in a small

[jaynef]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @jaynef, thanks for reaching out to the Community!

I am sorry to hear this. Can you try signing up for the Premium Family plan using a different browser or private window? If your address doesn't autocomplete, enter the entire address, then select Find. If you still can’t find it, select your building, street name, or a close public space or building. Just don't use someone else's address.

More information on the address and verification for the Premium Family plan is here.

Let me know how this goes.