My Question or Issue
A few weeks ago I received an email saying I should reconfirm my student status to retain my discounted plan, at the time my student status was valid until next month. I did as advised an reconfirmed my status about a month earlier than the expiry date, however the student status expiry date information on my account page didn't update. 3 days ago the old validity expired and even though I've already reconfirmed my status, it says I'll be switching to regular premium on my next payment day, which is in less than 2 weeks. I tried to do the confirmation procedure again but I received a message saying "You've already redeemed this offer". How may I resolve this issue?