I want to upgrade to premium but I can't because payment country

[Userhold]

My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none of the payment methods from a different country. And I can't change my country in Spotify because I'm not Premium. I'm stuck here!

[Prague · Accepted solution]

Hiya, that’s quite a situation! I'm sorry to hear that you're having trouble upgrading to Spotify Premium due to your account and payment method being in different countries. Here are a few solutions you can try:

1. Contact Spotify support: 

   • Contact Spotify support directly and explain your situation.
   • They may be able to help you change your country or provide you with a solution.

2. Use a different payment method:

   • If possible, try using a payment method from the country in which your Spotify account is registered.
   • If you don't have a payment method from that country, you can try using a different payment method that is accepted in both countries.

3. Create a new account:

   • Create a new Spotify account that is registered in the same country as your payment method.
   • You can then upgrade to Premium with that account.

4. Change your payment method:

   • Consider changing your payment method to one that is accepted in the country in which your Spotify account is registered.
   • You can update your payment method in your Spotify account settings.

5. Use a VPN:

   • You can try using a VPN to change your IP address and appear to be in the same country as your payment method.
   • However, using a VPN to circumvent regional restrictions may violate Spotify's terms of service.

I hope these suggestions help you resolve the issue and allow you to upgrade to Spotify Premium with that sweet sweet ad free listening experience!

Hoping to have provided a solution!

Let me know what comes of the situation,

-Prague the Dog

[asias]

I have similar situation. I lived in Taiwan for past few years, my card payment is from Taiwan. I’m currently in Japan for some months, later maybe even Europe. The thing is I wanted to upgrade to the premium as no Wi-Fi in Japan, but recently my Spotify stopped working and need to login and change the country into japan. I did it, than I tried to upgrade to premium but told me that my card payment doesn’t match the country. I don’t have japanese card so can’t do it, and also doesn’t show me anymore Taiwan as a country in option to change. I’m not sure when I even will be there again. I need to say for some big papa as Spotify this kind of things are quite annoying. How is that possible that you want to actually subscribe to premium but it’s not possible. No make sense to complicate things like this. I’m person whose moving countries all the time and of course I won’t have a payment method from all of them.