Premium suddenly not working

Sscarat · 2024-10-12

Plan

Premium

Country

Malaysia

My Question or Issue

Have been subscribed for few years and today my account suddenly got changed to free. The payment was made on 3 Oct which is 9 days ago. I also received receipt for this payment.

Maxim · 2024-10-12

Hey @Sscarat,

I’d recommend checking your email inbox, as you may have received a message explaining why you’ve lost access to your Premium plan.

Thanks!

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Sscarat · 2024-10-13

No, I checked both inbox and junk but didn’t receive any email

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