Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
77083 Views
31 replies
2 likes
Moderator
121927 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
160617 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
315257 Views
174 replies
13 likes
PlanDuo planCountryAlbaniaDeviceIphone 12 pro maxOperating System(IOS 18) My Question or Issuehow can I remove myself as a plan manager and transfer it to another
Plan Duo plan Country Albania Device Iphone 12 pro max Operating System (IOS 18) My Question or Issue how can I remove myself as a plan manager and transfer it to another
Spotify Star
427 Views
1 replies
0 likes
I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.
I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.
Spotify Star
374 Views
1 replies
0 likes
Plan Premium Duo Country Mexico Device PC, Android devices Operating System (Android Oreo, Windows 10) My Question or Issue I was sharing a Premium Duo account with mi ex boyfriend but we don't live together anymore and now I want to change to an Ind...
Plan Premium Duo Country Mexico Device PC, Android devices Operating System (Android Oreo, Windows 10) My Question or Issue I was sharing a Premium Duo account with mi...
Visitor
40960 Views
13 replies
0 likes
I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99.I wish to cancel the podcast subscription but I don’t know how
I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99. I wish to cancel the podcast subscription but I don’t know how
Newbie
17686 Views
10 replies
1 likes
PlanPremiumCountryUnited StatesDeviceNo specific device or OS, using Spotify on web and have tried multiple computers/browsers My Question or IssueI am trying to update my Spotify payment method as the card currently on my account is expiring soon. M...
Plan Premium Country United States Device No specific device or OS, using Spotify on web and have tried multiple computers/browsers My Question or Issue I am trying to update my Spotif...
Casual Listener
2502 Views
2 replies
0 likes
No more details to post.
No more details to post.
Community Legend
403 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.4My QuestionI keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I guess). Shouldn’t it be set to automatically renew/charge me each mo...
Plan Premium Country United States Device iPhone 11 Operating System iOS 14.4 My Question I keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I...
Casual Listener
1254 Views
4 replies
0 likes
I've paid extra hours for audiobook listening amounting to $2,792 my card declined on regular monthly charge I've been switched to spotify free plan allocate my hours on audiobook for my monthly subscriptionI've lost my audiobook listening just like ...
I've paid extra hours for audiobook listening amounting to $2,792 my card declined on regular monthly charge I've been switched to spotify free plan allocate my hours on audiobook for my monthly subs...
Spotify Star
793 Views
5 replies
1 likes
Hello!I had Spotify Duo for few years already. One month ago I lost my debit card and I cancel it, and the subscription got paused because I was not able of paying inmediatly. When I added the new card the plan got activated again and I'm not sure wh...
Hello! I had Spotify Duo for few years already. One month ago I lost my debit card and I cancel it, and the subscription got paused because I was not able of paying inmediatly. When I added the new ...
Spotify Star
495 Views
2 replies
0 likes
PlanFree/PremiumCountryAustralia DeviceiPhone 12 My Question or Issuei had canceled my premium about 2 months ago because I had no longer used Spotify as regularly as I did , but money is still being taken out for my Spotify premium even though I’m o...
Plan Free/Premium Country Australia Device iPhone 12 My Question or Issue i had canceled my premium about 2 months ago because I had no longer used Spotify as regul...
Spotify Star
309 Views
1 replies
0 likes
I’ve paid for premium and have receipt. No access to premium
I’ve paid for premium and have receipt. No access to premium
Spotify Star
873 Views
1 replies
0 likes
Yes, it says the person that I added to my duo subscription has been successfully added, as my account page reflects it. Despite this, they are subject to advertisements. This is quite a nuisance and should not happen, requesting a fix asap.
Yes, it says the person that I added to my duo subscription has been successfully added, as my account page reflects it. Despite this, they are subject to advertisements. This is quite a nuisance and...
Moderator
377 Views
1 replies
0 likes
I take a free key from shop Media Expert and i can't use it. I don't know why.. I look this information: Something went wrong. Please try again or go to our support.
I take a free key from shop Media Expert and i can't use it. I don't know why.. I look this information: Something went wrong. Please try again or go to our support.
Visitor
704 Views
2 replies
0 likes
My husband and I have a spotify duo premium account. When I am listening to my spotify playlist (from my account) in my car and he starts listening to a playlist from his spotify account on our Sonos system, it cuts out for one of. It will not let us...
My husband and I have a spotify duo premium account. When I am listening to my spotify playlist (from my account) in my car and he starts listening to a playlist from his spotify account on our Sonos...
Moderator
1459 Views
3 replies
1 likes
PlanPremiumCountryPakistanDeviceNokia 1.4 (2021)Operating SystemAndroid 11 My Question or IssueHello,My issue is that I wanted to shift from Premium Individual to Premium Student, but none of my payment methods are working for some reason. There's no...
Plan Premium Country Pakistan Device Nokia 1.4 (2021) Operating System Android 11 My Question or Issue Hello, My issue is that I wanted to shift from Premium Individual to Premium S...
Spotify Star
3219 Views
2 replies
1 likes
PlanFree/PremiumCountry Is there a plan for retirees like student plan,anything at all would help. Regards Rory Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue,I'm ...
Plan Free/Premium Country Is there a plan for retirees like student plan,anything at all would help. Regards Rory Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ...
Spotify Star
743 Views
1 replies
0 likes
I just repaid my premium individual subscription, and now it won’t let me listen to podcasts unless I’m connected to Wi-Fi. I’ve never had this problem before until recently. Every time I attempt to listen to a podcast or just simple music, It keeps ...
I just repaid my premium individual subscription, and now it won’t let me listen to podcasts unless I’m connected to Wi-Fi. I’ve never had this problem before until recently. Every time I attempt to ...
Spotify Star
2582 Views
10 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
581 Views
1 replies
0 likes
Hello,I'm currently a Deezer Premium subscriber on the annual plan - until September 2025. Yesterday I got to know Spotify on a Tesla drive lasting several hours and I'm just thrilled.I'd like to switch immediately, but of course I don't want to lose...
Hello, I'm currently a Deezer Premium subscriber on the annual plan - until September 2025. Yesterday I got to know Spotify on a Tesla drive lasting several hours and I'm just thrilled. I'd like to...
Spotify Star
1080 Views
1 replies
0 likes
Minha conta e Duo entra propaganda no meio da música não sei se cadastrei. Certo
Minha conta e Duo entra propaganda no meio da música não sei se cadastrei. Certo
Spotify Star
511 Views
1 replies
0 likes
