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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125836 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51746 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
223103 Views
139 replies
12 likes
I'm in the UK and recently switched from duo premium to duo basic, but Spotify appears to have switched me back without notifying me. What's going on here?
I'm in the UK and recently switched from duo premium to duo basic, but Spotify appears to have switched me back without notifying me. What's going on here?
Moderator
613 Views
1 replies
0 likes
PlanPremiumCountryUSA Operating SystemAndroid 13 My Question:I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do not use Spotify for audiobooks so I would like to switch to Basic Duo, but I do...
Plan Premium Country USA Operating System Android 13 My Question: I currently have Premium Duo but I heard there is a similar plan that has everything but the audiobooks. I do no...
Moderator
6016 Views
15 replies
1 likes
I have been trying to access help re an account deduction for over an hour! You're completely unreachable. I signed up as you state a free trial available or a week for R13.99. Was planning a monthly subscription then which you advertise for R64.99 p...
I have been trying to access help re an account deduction for over an hour! You're completely unreachable. I signed up as you state a free trial available or a week for R13.99. Was planning...
Moderator
895 Views
1 replies
0 likes
PlanPremiumCountryUSA My Question or IssueWhy are rates increasing for Spotify premium? Can we get a detailed explanation of why? It doesn't look like any new features are being added or anything about the subscription is being improved, it will just...
Plan Premium Country USA My Question or Issue Why are rates increasing for Spotify premium? Can we get a detailed explanation of why? It doesn't look like any new features are being adde...
Regular
1183 Views
3 replies
1 likes
PlanDuo Plan.CountryusDevice(iPhone 8, Samsung Galaxy 12, Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently Duo plan. and want to switch to the student plan. What will happen to my playlist for both myself and...
Plan Duo Plan. Country us Device (iPhone 8, Samsung Galaxy 12, Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am currently Duo plan. and w...
Moderator
497 Views
1 replies
0 likes
we have both had to change our devices but while still paying for duo te second member has been reduced to 'free'.
we have both had to change our devices but while still paying for duo te second member has been reduced to 'free'.
Spotify Star
549 Views
1 replies
0 likes
I got an email that the plan was going up in price yesterday (the same day it billed) but you guys didn’t give me proper time to change my plan because of the upcharge. I was wondering if I could get a refund for the Duo charge because you all did no...
I got an email that the plan was going up in price yesterday (the same day it billed) but you guys didn’t give me proper time to change my plan because of the upcharge. I was wondering if I could ge...
Spotify Star
467 Views
1 replies
0 likes
My partner with the premium duo can listen to "Men are from Mars Women are from Venus audiobook because we have premium, but why can't I listen to it?
My partner with the premium duo can listen to "Men are from Mars Women are from Venus audiobook because we have premium, but why can't I listen to it?
Spotify Star
603 Views
1 replies
0 likes
I just upgraded to premium duo so my girlfriend may experience premium Spotify as well, she lives with me in France, yet when she dials the address, it says she's not leaving in the same address as me.
I just upgraded to premium duo so my girlfriend may experience premium Spotify as well, she lives with me in France, yet when she dials the address, it says she's not leaving in the same address as m...
Moderator
360 Views
1 replies
0 likes
Olá!Alterei a forma de pagamento no app e cobraram em minha fatura do cartão o Valor de R$7,00. Queria saber sobre o que se trata esta cobrança?
Olá! Alterei a forma de pagamento no app e cobraram em minha fatura do cartão o Valor de R$7,00. Queria saber sobre o que se trata esta cobrança?
Moderator
277 Views
1 replies
0 likes
I am a verified student but the account is charging me for premium individual why is that so and how to resolve it?
I am a verified student but the account is charging me for premium individual why is that so and how to resolve it?
Spotify Star
262 Views
1 replies
0 likes
How to get this
How to get this
Moderator
652 Views
1 replies
0 likes
hi there ive lost my account details and cannot retrieve it idk what the username or password was so i made a new account and now the old account is still trying to take the money off my Bank account how can i stop the debit order as im using premium...
hi there ive lost my account details and cannot retrieve it idk what the username or password was so i made a new account and now the old account is still trying to take the money off my Bank account...
Moderator
408 Views
1 replies
0 likes
On my profile, it says, 'Your plan will change to Spotify Free on **/**/20**. At that time, family members will lose access to Premium.' Does this mean the Premium plan ends at 23:59 on the *th, or does it end at the exact time I originally subscribe...
On my profile, it says, 'Your plan will change to Spotify Free on **/**/20**. At that time, family members will lose access to Premium.' Does this mean the Premium plan ends at 23:59 on the *th, or d...
Spotify Star
1943 Views
3 replies
0 likes
I have Premium Duo and I am trying to change my country and billing information. I went to Account -> Update Card -> Change County and select my new country. The default plan displayed is Premium Individual. When I try to select Premium Duo it states...
I have Premium Duo and I am trying to change my country and billing information. I went to Account -> Update Card -> Change County and select my new country. The default plan displayed is Premi...
Spotify Star
869 Views
1 replies
0 likes
I moved from Spain to Gibraltar. I needed to update my payment method to my new card but it wouldn’t let me change my country.
I moved from Spain to Gibraltar. I needed to update my payment method to my new card but it wouldn’t let me change my country.
Spotify Star
497 Views
1 replies
0 likes
Upgrading from Individual plan to Family plan.
Upgrading from Individual plan to Family plan.
Spotify Star
427 Views
1 replies
0 likes
I haven't listened to music in around a year because of how intrusive the ads are and how the service has been deteriorating ever since I joined back in 2020. The subtle attempts to erase the free users have been awful. The phone app is practically u...
I haven't listened to music in around a year because of how intrusive the ads are and how the service has been deteriorating ever since I joined back in 2020. The subtle attempts to erase the free us...
261 Views
0 replies
0 likes
i brought a Spotify premium when there is a promo free 2 months and then a got payment bills that say i have to pay to continue your Spotify premium (still in the first month) how this happen
i brought a Spotify premium when there is a promo free 2 months and then a got payment bills that say i have to pay to continue your Spotify premium (still in the first month) how this happen
Spotify Star
290 Views
1 replies
0 likes
PlanDUOCountrySlovakiaDevice(iPhone 13)Operating System(iOS 17.5.1) My Question or IssueWe had a Family plan, but the owner of the plan moved away.As a result, we did not enter the correct address and our Family plan was automatically canceled today....
Plan DUO Country Slovakia Device (iPhone 13) Operating System (iOS 17.5.1) My Question or Issue We had a Family plan, but the owner of the plan moved away. As a result, we d...
Spotify Star
870 Views
1 replies
0 likes
