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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132004 Views

69 replies

10 likes

Premium for Family
  • 132004 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66312 Views

89 replies

4 likes

  • 66312 Views
  • 89 replies
  • 4 likes

Superuser Contribution Why am I being charged $10.59 monthly for free account ?

I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Did this start the recurring charge ? How can I rectif...

Visitor

I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Di...

Not applicable

2339 Views

2 replies

1 likes

  • 2339 Views
  • 2 replies
  • 1 likes

Switching from Duo Premium to Duo Basic and gettting issues

PlanDuo PremiumCountryUSADeviceGoogle Pixel 6a & 7Operating SystemAndroid 14 My Question or Issue I am trying to modify my subscription from Premium Duo to Basic Duo. When I try to do this in the mobile app I get the following message (see attached i...

Newbie

Plan Duo Premium Country USA Device Google Pixel 6a & 7 Operating System Android 14   My Question or Issue   I am trying to modify my subscription from Premium Duo to Basic D...

Billy-J

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

premium trial

PlanFree/PremiumCountryUnited KingdomDeviceIphone 15 Pro MaxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a 3 months Free trial on september 7th , however it is now the 9th and i don’t have premium anymore? Please ...

Visitor

Plan Free/Premium Country United Kingdom Device Iphone 15 Pro Max Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a 3 months Free trial on se...

Billy-J

Spotify Star

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Can I get my money back

Can I get my money back if I subscribed today and switched to the free version today?

Visitor

Can I get my money back if I subscribed today and switched to the free version today?

Billy-J

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Fraud

I just got an email saying my card was declined. I didn’t initially click on the link provided as I’m in cybersecurity. Instead I went to the website. Turns out my account literally is renewing, and my card just changed. I couldn’t access my account ...

Casual Listener

I just got an email saying my card was declined. I didn’t initially click on the link provided as I’m in cybersecurity. Instead I went to the website. Turns out my account literally is renewing, and ...

WellTrainedVC

Casual Listener

421 Views

4 replies

0 likes

  • 421 Views
  • 4 replies
  • 0 likes

Do Spotify offer a corporate discount?

I am after details on whether SPotify offer companies a reduced rate in exchange for promoting it to their empoyees?

Visitor

I am after details on whether SPotify offer companies a reduced rate in exchange for promoting it to their empoyees?

Maxim

Spotify Star

1051 Views

1 replies

0 likes

  • 1051 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked off Basic Family Plan, forced to reenroll on premium family plan

PlanPremiumCountryUSA DeviceSamsung GalaxY NOTE 20Operating SystemAndroid My Question or Issue recently switched from Premium family plan to Basic family plan as I do not listen to podcasts and used a valid payment method to pay for it. I then receiv...

Casual Listener

PlanPremium Country USA   Device Samsung GalaxY NOTE 20 Operating System Android   My Question or Issue     recently switched from Premium family plan to Basic family ...

scammedbysptfy

Visitor

999 Views

2 replies

0 likes

  • 999 Views
  • 2 replies
  • 0 likes

I can add new users to the premium family with members with same address. I get always try later.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Purchased Premium but showing as Free User!!

@admin pl. delete this thread. ThanksPlanFree/PremiumCountry India Device(iPhone 13, Samsung Galaxy 20)Operating System(iOS 17, Android , Windows 11,etc.) My Question or Issue

Casual Listener

@admin pl. delete this thread. Thanks Plan Free/Premium Country India   Device (iPhone 13, Samsung Galaxy 20) Operating System (iOS 17, Android , Windows 11,etc.)   My Question or...

NRG10

Visitor

760 Views

1 replies

1 likes

  • 760 Views
  • 1 replies
  • 1 likes

I bought premium but now can’t use it

PlanFree/PremiumCountryU.S.Device(iPhone 11)Operating System(iOS 17) My Question or IssueI bought spotify premium on aug 26 and it has changed to the free version today i would like to know why.

Newbie

  Plan Free/Premium Country U.S. Device (iPhone 11) Operating System (iOS 17)   My Question or Issue I bought spotify premium on aug 26 and it has changed to the free version tod...

Maxim

Spotify Star

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Can’t rejoin family plan

Hi, I left a family plan and I want to rejoin it but it’s now allowing me. Gives me error saying I have to wait 12 months. why can’t I re join the same plan?

Casual Listener

Hi,    I left a family plan and I want to rejoin it but it’s now allowing me. Gives me error saying I have to wait 12 months.  why can’t I re join the same plan? 

Maxim

Spotify Star

1943 Views

5 replies

0 likes

  • 1943 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to see offers

So, I am unable to check offer due to the change region and I did download Spotify when I was in India but when I moved to Dubai, I changed my my region to UAE in spotify,I am unable to see the prices of the ongoing options to resume my premium subsc...

Visitor

So, I am unable to check offer due to the change region and I did download Spotify when I was in India but when I moved to Dubai, I changed my my region to UAE in spotify,I am unable to see the price...

OscarDC

Moderator

570 Views

2 replies

0 likes

  • 570 Views
  • 2 replies
  • 0 likes

can`t buy premium (Autorization) Paypal

Hello, I can’t sign up for a premium subscription in PayPal, it says authorization

Casual Listener

Hello, I can’t sign up for a premium subscription in PayPal, it says authorization  

Maxim

Spotify Star

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Duo Premium - I do not have access

I sent my husband the link, we allways do .Now I paid for 12 months, but he didnt have access.PlanDuo PremiumCountryPeruDeviceiPhone 14Operating SystemiOS 10 My Question or IssueHow can I do ?

Visitor

I sent my husband the link, we allways do . Now I paid for 12 months, but he didnt have access. Plan Duo Premium Country Peru Device iPhone 14 Operating System iOS 10   My Question or...

Maxim

Spotify Star

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Problem joining the DUO Plan

Hi folks, I invited my wife to a duo plan. She can't join because though we live together, my payment card was issued in another country. So every time she tries to accept the invitation there is an error saying she is trying to log in from a differe...

Visitor

Hi folks,    I invited my wife to a duo plan. She can't join because though we live together, my payment card was issued in another country. So every time she tries to accept the invitati...

Maxim

Spotify Star

779 Views

1 replies

0 likes

  • 779 Views
  • 1 replies
  • 0 likes

I have subscribed to family plan for 1 month but after 20 days it says premium plan finished. Why?

PlanFree/PremiumCountryBangladeshDevice(iPhone 15 proOperating Systemios 8 My Question or Issue

Visitor

Plan Free/Premium Country Bangladesh Device (iPhone 15 pro Operating System ios 8   My Question or Issue  

Maxim

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Change credit card

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI changed my credit card several times but Spotify keeps charging the old card. Could you ple...

Visitor

Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I changed my...

V9id

Roadie

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Solved!! I suscribed to Spotify Duo with an account set in a different country

Hello everyone, Here is my issue, I suscribed to Spotify Duo while my account was set up in France. I now live in Belgium so I followed every steps to change country after realizing that my account was set up in France. If I understood well, I now ha...

Casual Listener

Hello everyone,   Here is my issue, I suscribed to Spotify Duo while my account was set up in France. I now live in Belgium so I followed every steps to change country after realizing that my ...

Maxim

Spotify Star

1096 Views

3 replies

0 likes

  • 1096 Views
  • 3 replies
  • 0 likes

Superuser Contribution Visa card isn’t going through in Ghana

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Guyest77

Casual Listener

828 Views

2 replies

0 likes

  • 828 Views
  • 2 replies
  • 0 likes