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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148324 Views

69 replies

10 likes

Premium for Family
  • 148324 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93845 Views

89 replies

4 likes

  • 93845 Views
  • 89 replies
  • 4 likes

Solved!! Renewal of student verification not working

PlanStudent/premiumCountryAustralia DeviceIPhone 13 My Question or IssueI let my student verification lapse and was charged the full premium fee for 3 months. I renewed it today and it said the renewal was successful, and that my bills would be AUD $...

Casual Listener

  Plan Student/premium Country Australia  Device IPhone 13        My Question or Issue I let my student verification lapse and was charged the full premium fe...

892 Views

0 replies

0 likes

  • 892 Views
  • 0 replies
  • 0 likes

Premium suddenly not working

PlanPremiumCountryMalaysiaMy Question or IssueHave been subscribed for few years and today my account suddenly got changed to free. The payment was made on 3 Oct which is 9 days ago. I also received receipt for this payment.

Casual Listener

  Plan Premium Country Malaysia My Question or Issue Have been subscribed for few years and today my account suddenly got changed to free. The payment was made on 3 Oct which is 9 days ago...

Sscarat

Casual Listener

684 Views

2 replies

0 likes

  • 684 Views
  • 2 replies
  • 0 likes

Solved!! I want to upgrade to premium but I can't because payment country

My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none of the payment methods from a different country. An...

Visitor

My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none ...

asias

Visitor

7408 Views

2 replies

0 likes

  • 7408 Views
  • 2 replies
  • 0 likes

Solved!! Upgrading my subscription with Hulu to one with no ads

I have a premium Spotify plan that is bundled with my Hulu (ad-supported) account. However, I want to update my Hulu account to where it has no ads. Am I able to do that with any currently available Spotify subscriptions?

Casual Listener

I have a premium Spotify plan that is bundled with my Hulu (ad-supported) account. However, I want to update my Hulu account to where it has no ads. Am I able to do that with any currently available ...

12155373432

Newbie

14364 Views

5 replies

1 likes

  • 14364 Views
  • 5 replies
  • 1 likes

Switched from premium individual to family and hearing ads

I switched from premium individual to premium family today and I’m hearing ads… please help PlanPremium FamilyCountryUSADeviceiPhone 15

Visitor

I switched from premium individual to premium family today and I’m hearing ads… please help  Plan Premium Family Country USA Device iPhone 15      

Maxim

Spotify Star

1030 Views

3 replies

0 likes

  • 1030 Views
  • 3 replies
  • 0 likes

no premium but i have ordered it yesterday.

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

Visitor

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

Billy-J

Spotify Star

1659 Views

3 replies

0 likes

  • 1659 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to add members after purchasing spotify premium plan.

I’ve just changed my spotify premium plan from student to duo, and there seems to be an issue while adding members to the plan. Every time I go to manage members page, it keeps telling me try again later and redirects me to my account page.

Visitor

I’ve just changed my spotify premium plan from student to duo, and there seems to be an issue while adding members to the plan. Every time I go to manage members page, it keeps telling me try again l...

Maxim

Spotify Star

6776 Views

32 replies

5 likes

  • 6776 Views
  • 32 replies
  • 5 likes

no premium but i have ordered it yesterday.

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

Visitor

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

Billy-J

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Issue with Spotify Premium While Studying Abroad

I’m facing an issue with my Spotify Premium subscription and could use some advice. I’m studying abroad, and my account is linked to my home country, but I’m streaming from my current country of residence. Since I don’t have a local bank account, I’m...

Newbie

I’m facing an issue with my Spotify Premium subscription and could use some advice. I’m studying abroad, and my account is linked to my home country, but I’m streaming from my current country of resi...

Waiting4help

Casual Listener

1134 Views

1 replies

3 likes

  • 1134 Views
  • 1 replies
  • 3 likes

Impossible to change country AND payment method at the same time

PlanPremiumCountryChileDevice Operating System My Question or IssueI live in Germany since a couple of years but I have always kept paying Spotify with a chilean credit card. That card does not exist any more and therefore I just wanted to start payi...

Newbie

Plan Premium Country Chile Device   Operating System     My Question or Issue I live in Germany since a couple of years but I have always kept paying Spotify with a chilean c...

Cammy9559

Visitor

674 Views

2 replies

1 likes

  • 674 Views
  • 2 replies
  • 1 likes

Factuur downloaden?

PlanPremiumCountryNetherlands My Question or IssueWaarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.

Newbie

  Plan Premium Country Netherlands   My Question or Issue Waarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.

woefy

Visitor

5884 Views

2 replies

0 likes

  • 5884 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problème abonnement

Bonsoir, ‘je viens de m’enregistrer pour essayer premium personnel à 0€ pendant 2 mois mais après validation du paiement par PayPal je n’ai pas eu mon abonnement premium d’activer. Par contre j’ai été débité 2 fois de 0.01€ par PayPal. Pourriez-vous ...

Newbie

Bonsoir,  ‘je viens de m’enregistrer pour essayer premium personnel à 0€ pendant 2 mois mais après validation du paiement par PayPal je n’ai pas eu mon abonnement premium d’activer. Par contre ...

Vasil

Moderator

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

I paid for Student i am getting charged the full amount.

I am a student, I verified I was a student last month, WHY AM I GETTING CHARGED THE FULL AMOUNT?? I was promised the discount but I am getting charged the full amount.

Visitor

I am a student, I verified I was a student last month, WHY AM I GETTING CHARGED THE FULL AMOUNT?? I was promised the discount but I am getting charged the full amount.

Maxim

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Free vs duo

I had signed up for Spotify Free for a month to try it, but then my husband purchased the Premium plan, Duo, so I cancelled the free and now I cannot use my email to set up / join on his Duo plan. HELP!!!

Casual Listener

I had signed up for Spotify Free for a month to try it, but then my husband purchased the Premium plan, Duo, so I cancelled the free and now I cannot use my email to set up / join on his Duo plan.&nb...

Maxim

Spotify Star

394 Views

3 replies

0 likes

  • 394 Views
  • 3 replies
  • 0 likes

I can’t get my premium I paid for

I’m not sure the email is the most recent one I may have 2 accounts

Visitor

I’m not sure the email is the most recent one I may have 2 accounts

Not applicable

1437 Views

4 replies

0 likes

  • 1437 Views
  • 4 replies
  • 0 likes

Two devices, one account?

I'm trying to figure out if there's any way with any subscription to play different music from the same account on two devices simultaneously? Duo looks like you have to set up two different accounts, but I just want my kids to be able to listen to t...

Visitor

I'm trying to figure out if there's any way with any subscription to play different music from the same account on two devices simultaneously? Duo looks like you have to set up two different accounts...

Maxim

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Premium Duo after subscribing with an Individual subscription active

Plan - Premium and Premium DuoCountry - IndiaI already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfriend. But as soon as I subscribed, the payment page took ...

Casual Listener

Plan - Premium and Premium Duo Country - India I already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfr...

Guria

Newbie

1524 Views

4 replies

0 likes

  • 1524 Views
  • 4 replies
  • 0 likes

I was about to pay for the premium but the site won't load and its been a trouble for the past 2days

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution En el plan de estudiantes, se debe habilitar el método de pago efectivo

Quiero que se habilite más metodos de pago en el plan de estudiantes, para así poder pagar mi plan, quisiera que habiliten el pago efectivo para poder pagar por ese medio

Newbie

Quiero que se habilite más metodos de pago en el plan de estudiantes, para así poder pagar mi plan, quisiera que habiliten el pago efectivo para poder pagar por ese medio

Ivelina

Moderator

905 Views

1 replies

0 likes

  • 905 Views
  • 1 replies
  • 0 likes