Premium individual

[Caesar21]

I just repaid my premium individual subscription, and now it won’t let me listen to podcasts unless I’m connected to Wi-Fi. I’ve never had this problem before until recently. Every time I attempt to listen to a podcast or just simple music, It keeps saying connection error or something along those lines when I’m not on any Wi-Fi, but I’m still trying to use my Spotify premium.

[Bittencourt · Accepted solution]

Hi @Caesar21, thanks for reaching out!

That's odd. What devices are you currently using? Does it happen in all of them?

Could you ask a friend or someone from your family to log in their Spotify account using your device, to see if it works?

[Caesar21]

I didn’t mean to “accept that solution”  because I didn’t know what it meant.

[Bittencourt]

No problem, @Caesar21.

Just let me know if my suggestion was somehow helpful.

[Caesar21]

Not really but thanks anyways

[Bittencourt]

No problem.

If you're using an iPhone, on your iOS device go to

settings --> cellular --> and scroll down to the "use cellular data for" section. Find Spotify and turn it on. 

Then Spotify should work using cellular data.

Let me know if it works!

[Caesar21]

I don’t need data if it’s premium.. and the switch is on anyways

[Caesar21]

Do you know how premium works? I shouldn’t need internet data 

[Bittencourt]

Hey @Caesar21,

Actually you do need internet data to play songs and podcasts.

Once you save them offline, you can then listen to them without internet.

[Caesar21]

If that’s true then im never using premium again. because I always listened to them offline (premium) in the past without downloading zilch. If they’re updating premium in that way then I don’t want it. Might as well use YouTube at this point. 

[Bittencourt]

@Caesar21, you can check the link bellow to confirm this information.

https://support.spotify.com/mt/article/internet-and-data-usage/

Every streaming service will need internet data to work.