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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9645 Views
  • 23 replies
  • 2 likes
  • 9645 Views
  • 23 replies
  • 2 likes

Superuser Contribution Cargo indebido por Spotify premium

Contraté los 3 meses de Spotify premium gratis. Mi suscripción terminaba el día 9 de septiembre, pero me hicieron el cargo 3 días antes, justamente antes de cancelar la suscripción.

  • Visitor
  • Contraté los 3 meses de Spotify premium gratis. Mi suscripción terminaba el día 9 de septiembre, pero me hicieron el cargo 3 días antes, justamente antes de cancelar la suscripción.
  • Susan_GP
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple ID location and Spotify plans

I have just moved to UK from India. Spotify has been charging me in the Indian currency since I have been a premium member. Currently my Apple ID location is set in India since it’s a family plan for Apple cloud. My question here is if I change my Ap...

  • Newbie
  • I have just moved to UK from India. Spotify has been charging me in the Indian currency since I have been a premium member. Currently my Apple ID location is set in India since it’s a family plan for...
  • Lyubka
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why was I debited twice

Good day, please I was debited 2 times and my bank said it went so how can I do about it

  • Visitor
  • Good day, please I was debited 2 times and my bank said it went so how can I do about it
  • Vasil
  • Moderator
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

I purchased 3 months and got 1

i purchased 3 months on August 21 and now it’s September 29 and my subscription just disappeared I was listening to music in the morning just fine with no ads and it was fine until the afternoon when ads started playing and idk what happened 1. I did...

  • Newbie
  • i purchased 3 months on August 21 and now it’s September 29 and my subscription just disappeared I was listening to music in the morning just fine with no ads and it was fine until the afternoon when...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Payment

Hi, I signed up for the student discount plan but decided to switch to the $0.99/3 months plan. Since I'm already paying for Spotify with the latter plan, I have cancelled the student discount plan just 10 minutes after paying for it. May I have my p...

  • Casual Listener
  • Hi,   I signed up for the student discount plan but decided to switch to the $0.99/3 months plan. Since I'm already paying for Spotify with the latter plan, I have cancelled the student discou...
  • SuzanneSteele
  • Visitor
  • 554 Views
  • 3 replies
  • 1 likes
  • 554 Views
  • 3 replies
  • 1 likes

Solved!! Advertisement when I press Play on podcasts (Premium subscription)

I have Premium Individual subscription, but every time I want to start a podcast episode I get an Advertisement. I do not remember having this before. So far I did not notice ads while playing music, only with podcasts.

  • Visitor
  • I have Premium Individual subscription, but every time I want to start a podcast episode I get an Advertisement. I do not remember having this before. So far I did not notice ads while playing musi...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

I need to change the country i live in

When I try to change the country I live in it doesn’t change. I have waited for Premium to end and updated my location. However, when I try to start a new subscription in my new country it keeps tell me I am in the old one and won’t accept the new pa...

  • Visitor
  • When I try to change the country I live in it doesn’t change. I have waited for Premium to end and updated my location. However, when I try to start a new subscription in my new country it keeps tell...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Spotify Premium Transaction History

PlanPremium MiniCountryIndonesiaMy Question or Issuei don't receive my newest transaction history

  • Visitor
  • Plan Premium Mini Country Indonesia My Question or Issue i don't receive my newest transaction history
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Your payment method does not match your country, but country cannot be changed.

PlanPremiumCountryGermanyDevicePixel 6 ProOperating SystemAndroid 14 My Question or IssueI have recently moved to Japan and am now also a student. Therefore I would like to change my regular plan from a German Premium to a Japanese Premium Student. W...

  • Newbie
  • Plan Premium Country Germany Device Pixel 6 Pro Operating System Android 14   My Question or Issue I have recently moved to Japan and am now also a student. Therefore I would like to c...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Family subscription canceled

Hi everyone, I could not pay the monthly subsription for my premium family account due to a technical issue with my card and now, if I want to subscribe again it is 7€/month more than before!Can I do something to get my previous subscription back? Is...

  • Casual Listener
  • Hi everyone,   I could not pay the monthly subsription for my premium family account due to a technical issue with my card and now, if I want to subscribe again it is 7€/month more than before...
  • Luan
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo escuchar música sin conexión u aparece modo oficinne

Estoy pagando la suscripción de estudiantes y no puedo escuchar música sin conexión ya que me aparece modo oficine aunque esta desactivado ese modo

  • Visitor
  • Estoy pagando la suscripción de estudiantes y no puedo escuchar música sin conexión ya que me aparece modo oficine aunque esta desactivado ese modo
  • Yordan
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to remove account member when not the plan manager.

I have signed up for duo and it has put one account as plan manager and plan member, where ever i log into it says plan member so i am unable to remove my duplicate account?

  • Visitor
  • I have signed up for duo and it has put one account as plan manager and plan member, where ever i log into it says plan member so i am unable to remove my duplicate account?
  • Not applicable
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Superuser Contribution subscription

why does spotify charged me twice, with students plan and premium plan in the same account. I have cancel the plans but spotify still charged me with the premium plan price.

  • Visitor
  • why does spotify charged me twice, with students plan and premium plan in the same account. I have cancel the plans but spotify still charged me with the premium plan price.
  • AlejaR
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

I need help canceling my spotify, because i was logged out

I was logged out of my account. And sadly i don’t remember the passwords. but the gmail i used for is old, so i also don’t remember the password. i would just like to cancel it or if there was a way to log in that would be great too!

  • Visitor
  • I was logged out of my account. And sadly i don’t remember the passwords. but the gmail i used for is old, so i also don’t remember the password. i would just like to cancel it or if there was a way ...
  • Billy-J
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

I wasn't notified that my premium student plan has changed

I I did not make a change in the selection of the type of premium plan, however, the platform changed my student plan to a regular one and the payment was made for said plan, when I was never notified of said change.

  • Visitor
  • I I did not make a change in the selection of the type of premium plan, however, the platform changed my student plan to a regular one and the payment was made for said plan, when I was never notifie...
  • Billy-J
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes