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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5885 Views
  • 23 replies
  • 2 likes
  • 5885 Views
  • 23 replies
  • 2 likes

Superuser Contribution Spotify no reconoce el PIN de mi tarjeta premium.

Compré una tarjeta de spotify premium y al el PIN no lo reconoce, cabe resaltar que este contiene unos símbolo que podrían ser la causa de esto, los adjunto.GraciasPremiumCountryMéxicoOperating System Android My Question or IssueSpotify no reconoce e...

  • Casual Listener
  • Compré una tarjeta de spotify premium y al el PIN no lo reconoce, cabe resaltar que este contiene unos símbolo que podrían ser la causa de esto, los adjunto. Gracias Premium Country México Opera...
  • OscarDC
  • Moderator
  • 1821 Views
  • 6 replies
  • 0 likes
  • 1821 Views
  • 6 replies
  • 0 likes

Partner can't accept duo due to requiring identical addresses

PlanPremium (Duo)CountryUsaDeviceAnyOperating SystemiOS, Android My Question or IssueAfter sending multiple invites, my girlfriend has been unable to accept them after entering the same address I have in my account, with the the message stating that ...

  • Newbie
  • Plan Premium (Duo) Country Usa Device Any Operating System iOS, Android   My Question or Issue After sending multiple invites, my girlfriend has been unable to accept them after enteri...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • addresses
    Duo
  • 178 Views
  • 1 replies
  • 0 likes

I haven't paid for a subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed!

PlanPremiumCountryBangladeshDevice(OnePlus 8 pro)Operating System(Android) My Question or IssueI have been trying to buy premium membership on spotify but it says "The payment failed. Please try again, or use a different payment method. Go to our sup...

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  • Casual Listener
  • Plan Premium Country Bangladesh Device (OnePlus 8 pro) Operating System (Android)   My Question or Issue I have been trying to buy premium membership on spotify but it says "The paymen...
  • Dian
  • Spotify Legend
  • 1591 Views
  • 7 replies
  • 0 likes
  • 1591 Views
  • 7 replies
  • 0 likes

Superuser Contribution Mudança de plano

Plan Premium student Country Brasil Device (LG K12 PRIME) Operating System (Android, Windows 7) My Question or Issue Meu plano saiu do plano de estudante mesmo eu comprovando que contínuo estudando com o documento da faculdade e logando com o email d...

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  • Casual Listener
  •   Plan  Premium student Country Brasil Device (LG K12 PRIME) Operating System (Android, Windows 7)   My Question or Issue Meu plano saiu do plano de estudante mes...
  • Dian
  • Spotify Legend
  • 175 Views
  • 3 replies
  • 0 likes
  • 175 Views
  • 3 replies
  • 0 likes

Premium, no ads!!!

Sharing Premium? Join Duo. X NO!!!!!!!!!!! ADVERTS. Disgusted. You, poor humans.

  • Casual Listener
  • Sharing Premium? Join Duo. X   NO!!!!!!!!!!! ADVERTS. Disgusted. You, poor humans.
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment method using credit card not mobile payment

Hi, I'm about to change my plan from premium to family. I want to pay via credit card but it wants me to pay with mobile payment. How can I stop this? I'd rather pay with my credit card. Oh, and I'm from Thailand. Thank you

  • Visitor
  • Hi, I'm about to change my plan from premium to family. I want to pay via credit card but it wants me to pay with mobile payment. How can I stop this? I'd rather pay with my credit card. Oh, and I'm ...
  • daannnnn
  • Casual Listener
  • 555 Views
  • 2 replies
  • 0 likes
  • 555 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't pay for premium , because theres a 3 month discount.

PlanPremiumCountry Poland My Question or IssueSo I cant pay my monthly subscribtion ,cause right now theres a 3 month discount, and i used it a year ago. It declines my payment method. I just want to psy the normal price for premium. I dont really wa...

  • Newbie
  •   Plan Premium Country  Poland   My Question or Issue So I cant pay my monthly subscribtion ,cause right now theres a 3 month discount, and i used it a year ago. It declines my ...
  • Dian
  • Spotify Legend
  • 496 Views
  • 3 replies
  • 1 likes
  • 496 Views
  • 3 replies
  • 1 likes

Why can’t I activate my gift card with premium code?

I bought a 3 month Spotify gift card for my daughter and when we type in the premium code, it says the code is incorrect or invalid. What can we do to activate it?

  • Visitor
  • I bought a 3 month Spotify gift card for my daughter and when we type in the premium code, it says the code is incorrect or invalid.  What can we do to activate it?
  • AdamDam
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan, family members say payment failed but mine does not.

Family PlanPremiumCanada iPhone 12 Mini My wife is trying to join the premium family plan I just created for my household but every time she tries to open the app it says payment failed. We've tried multiple times to do this, we've logged in and out ...

  • Visitor
  •   Family Plan Premium Canada   iPhone 12 Mini   My wife is trying to join the premium family plan I just created for my household but every time she tries to open the app it sa...
  • Lyubka
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution why the payment of my premium plan is being charged to be paid in 36months?

I saw my bank statement and I realized each payment for my spotify plan is split in 36 quotes. I don't remember to be choosing this. Was this set automatically by Spotify? is there any way to change this and reduce the quotes to only 1?

  • Visitor
  • I saw my bank statement and I realized each payment for my spotify plan is split in 36 quotes. I don't remember to be choosing this. Was this set automatically by Spotify? is there any way to change ...
  • MihailY
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

HIGH QUALITY AUDIO Play your favorite tracks in high quality audio.

PlanPremiumCountryCanada DeviceDesktop and Google PixelOperating SystemWindows 11 and Android (latest) My Question or IssueToday I received an email from Spotify that said: HIGH QUALITY AUDIOPlay your favorite tracks in high quality audio.How do I ta...

  • Music Fan
  • Plan Premium Country Canada   Device Desktop and Google Pixel Operating System Windows 11 and Android (latest)   My Question or Issue Today I received an email from Spotify that ...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

yanlış hesaba abonelik alma

Eskiden kullanmış olduğum hesabıma abonelik aldım. Aboneliğimi şuan kullandığım hesaba tanımla gibi bir şansım var mı ?

  • Newbie
  • Eskiden kullanmış olduğum hesabıma abonelik aldım. Aboneliğimi şuan kullandığım hesaba tanımla gibi bir şansım var mı ?
  • Prague
  • Spotify Star
  • 119 Views
  • 1 replies
  • 1 likes
  • 119 Views
  • 1 replies
  • 1 likes

WONT ACCEPT CARD

PlanPremium package CountryU.S.A Device(Samsung galaxy A03s Galaxy A03s Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Premium package  Country U.S.A  Device (Samsung galaxy A03s Galaxy A03s  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Prague
  • Spotify Star
  • 158 Views
  • 1 replies
  • 1 likes
  • 158 Views
  • 1 replies
  • 1 likes

Premium plan billing

PlanPremiumCountry DeviceSamsung Ao3sOperating SystemAndroid My Question or IssueHow do I find out how long my premium plan has until it runs out

  • Newbie
  • Plan Premium Country   Device Samsung Ao3s Operating System Android   My Question or Issue How do I find out how long my premium plan has until it runs out  
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution FUI COBRADA NO PREÇO NORMAL SENDO QUE SOU ESTUDANTE.

TENHO PLANO ESTUDANTIL HA UM TEMPO, E MES PASSADO ME COBRARAM O VALOR DO PLANO COMUM, FUI VERIRICAR E ''EXPIRARAM'' MINHA CONTA ESTUDANTIL SEM ME AVISAR E TIVE QUE PAGAR O PLANO NO VALOR MAIOR E REENVIAR TODA A DOCUMENTAÇÃO PRA COMPROVAR

  • Visitor
  • TENHO PLANO ESTUDANTIL HA UM TEMPO, E MES PASSADO ME COBRARAM O VALOR DO PLANO COMUM, FUI VERIRICAR E ''EXPIRARAM'' MINHA CONTA ESTUDANTIL SEM ME AVISAR E TIVE QUE PAGAR O PLANO NO VALOR MAIOR E REEN...
  • MihailY
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! Premiun on Computer but Free on Phone?

I just signed up for the 3 months of Premium on my account. On the computer (Mac (Monterey) using Firefox) it says I'm Premium. On my phone (iPhone 11 Pro), however, it says my subscription is Free and I still get ads. I have logged out of the app on...

  • Visitor
  • I just signed up for the 3 months of Premium on my account. On the computer (Mac (Monterey) using Firefox) it says I'm Premium. On my phone (iPhone 11 Pro), however, it says my subscription is Free a...
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

No premium?

I paid for Spotify premium however my account has not been updated. I have had premium before however had to cancel my subscription due to lack of funds. PlanFree/Premium? CountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Oper...

  • Visitor
  • I paid for Spotify premium however my account has not been updated. I have had premium before however had to cancel my subscription due to lack of funds.  Plan Free/Premium?  Country Au...
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Someone is using my father's credit card to pay for spotify

My Question or Issue So, recently we noticed that there where some charges on my father's credit card extract and we checked all the family accounts and all of them are linked to my personal account with a family plan, we don't know who is using my f...

  • Newbie
  • My Question or Issue   So, recently we noticed that there where some charges on my father's credit card extract and we checked all the family accounts and all of them are linked to my personal...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes