Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152322 Views

69 replies

10 likes

Premium for Family
  • 152322 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98328 Views

89 replies

4 likes

  • 98328 Views
  • 89 replies
  • 4 likes

Superuser Contribution Not able to add members after purchasing spotify premium plan.

I’ve just changed my spotify premium plan from student to duo, and there seems to be an issue while adding members to the plan. Every time I go to manage members page, it keeps telling me try again later and redirects me to my account page.

Visitor

I’ve just changed my spotify premium plan from student to duo, and there seems to be an issue while adding members to the plan. Every time I go to manage members page, it keeps telling me try again l...

Maxim

Spotify Star

6933 Views

32 replies

5 likes

  • 6933 Views
  • 32 replies
  • 5 likes

no premium but i have ordered it yesterday.

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

Visitor

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

Billy-J

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Issue with Spotify Premium While Studying Abroad

I’m facing an issue with my Spotify Premium subscription and could use some advice. I’m studying abroad, and my account is linked to my home country, but I’m streaming from my current country of residence. Since I don’t have a local bank account, I’m...

Newbie

I’m facing an issue with my Spotify Premium subscription and could use some advice. I’m studying abroad, and my account is linked to my home country, but I’m streaming from my current country of resi...

Waiting4help

Casual Listener

1169 Views

1 replies

3 likes

  • 1169 Views
  • 1 replies
  • 3 likes

Impossible to change country AND payment method at the same time

PlanPremiumCountryChileDevice Operating System My Question or IssueI live in Germany since a couple of years but I have always kept paying Spotify with a chilean credit card. That card does not exist any more and therefore I just wanted to start payi...

Newbie

Plan Premium Country Chile Device   Operating System     My Question or Issue I live in Germany since a couple of years but I have always kept paying Spotify with a chilean c...

Cammy9559

Visitor

723 Views

2 replies

1 likes

  • 723 Views
  • 2 replies
  • 1 likes

Factuur downloaden?

PlanPremiumCountryNetherlands My Question or IssueWaarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.

Newbie

  Plan Premium Country Netherlands   My Question or Issue Waarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.

woefy

Visitor

5955 Views

2 replies

0 likes

  • 5955 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problème abonnement

Bonsoir, ‘je viens de m’enregistrer pour essayer premium personnel à 0€ pendant 2 mois mais après validation du paiement par PayPal je n’ai pas eu mon abonnement premium d’activer. Par contre j’ai été débité 2 fois de 0.01€ par PayPal. Pourriez-vous ...

Newbie

Bonsoir,  ‘je viens de m’enregistrer pour essayer premium personnel à 0€ pendant 2 mois mais après validation du paiement par PayPal je n’ai pas eu mon abonnement premium d’activer. Par contre ...

Vasil

Moderator

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

I paid for Student i am getting charged the full amount.

I am a student, I verified I was a student last month, WHY AM I GETTING CHARGED THE FULL AMOUNT?? I was promised the discount but I am getting charged the full amount.

Visitor

I am a student, I verified I was a student last month, WHY AM I GETTING CHARGED THE FULL AMOUNT?? I was promised the discount but I am getting charged the full amount.

Maxim

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Free vs duo

I had signed up for Spotify Free for a month to try it, but then my husband purchased the Premium plan, Duo, so I cancelled the free and now I cannot use my email to set up / join on his Duo plan. HELP!!!

Casual Listener

I had signed up for Spotify Free for a month to try it, but then my husband purchased the Premium plan, Duo, so I cancelled the free and now I cannot use my email to set up / join on his Duo plan.&nb...

Maxim

Spotify Star

445 Views

3 replies

0 likes

  • 445 Views
  • 3 replies
  • 0 likes

I can’t get my premium I paid for

I’m not sure the email is the most recent one I may have 2 accounts

Visitor

I’m not sure the email is the most recent one I may have 2 accounts

Not applicable

1486 Views

4 replies

0 likes

  • 1486 Views
  • 4 replies
  • 0 likes

Two devices, one account?

I'm trying to figure out if there's any way with any subscription to play different music from the same account on two devices simultaneously? Duo looks like you have to set up two different accounts, but I just want my kids to be able to listen to t...

Visitor

I'm trying to figure out if there's any way with any subscription to play different music from the same account on two devices simultaneously? Duo looks like you have to set up two different accounts...

Maxim

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Premium Duo after subscribing with an Individual subscription active

Plan - Premium and Premium DuoCountry - IndiaI already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfriend. But as soon as I subscribed, the payment page took ...

Casual Listener

Plan - Premium and Premium Duo Country - India I already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfr...

Guria

Newbie

1555 Views

4 replies

0 likes

  • 1555 Views
  • 4 replies
  • 0 likes

I was about to pay for the premium but the site won't load and its been a trouble for the past 2days

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution En el plan de estudiantes, se debe habilitar el método de pago efectivo

Quiero que se habilite más metodos de pago en el plan de estudiantes, para así poder pagar mi plan, quisiera que habiliten el pago efectivo para poder pagar por ese medio

Newbie

Quiero que se habilite más metodos de pago en el plan de estudiantes, para así poder pagar mi plan, quisiera que habiliten el pago efectivo para poder pagar por ese medio

Ivelina

Moderator

935 Views

1 replies

0 likes

  • 935 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads on the Duo Premium

Plan Premium DuoCountryUSA My Question or Issue My wife and I have a Premium Duo account. I do not hear ads when I listen, but she does. How can I fix this?

Visitor

Plan   Premium Duo Country USA   My Question or Issue   My wife and I have a Premium Duo account. I do not hear ads when I listen, but she does. How can I fix this?  

AlbertoGomC

Newbie

764 Views

2 replies

1 likes

  • 764 Views
  • 2 replies
  • 1 likes

Spotify Premium Duo

PlanPremium Duo CountryCanada DeviceiPhone with my Tesla MY Operating SystemiOS 18 My Question or IssueWhy did I see publicity while listening to a Joe Rogan podcast in my Tesla MY with the Premium Tesla internet package ?

Music Fan

  Plan Premium Duo   Country Canada   Device iPhone with my Tesla MY   Operating System iOS 18   My Question or Issue Why did I see publicity while listening to...

rlesperance

Music Fan

1033 Views

2 replies

0 likes

  • 1033 Views
  • 2 replies
  • 0 likes

Change of plans

samsung S23 ultraHave been using premium family gor some time now but needed to change my payment details i have since been put on individual premium and my family cant access tgeir music i have tried to change the plan over but it keeps saying im no...

Casual Listener

samsung S23 ultra Have been using premium family gor some time now but needed to change my payment details i have since been put on individual premium and my family cant access tgeir music i have tr...

Maxim

Spotify Star

1783 Views

5 replies

0 likes

  • 1783 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have 59rs for my 4 months premium from my friends gpay and she has cancel

I have paid 59rs for 4 months premium from my friends gpay and she has mistakelly cancelled the autopay so now I'm not able to use premium account, either refund my 59rs or avtive my premium plan

Visitor

I have paid 59rs for 4 months premium from my friends gpay and she has mistakelly cancelled the autopay so now I'm not able to use premium account, either refund my 59rs or avtive my premium plan

Ivelina

Moderator

652 Views

2 replies

0 likes

  • 652 Views
  • 2 replies
  • 0 likes

I GOT AD EVEN AFTER MEMBERSHIP

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

404 Views

1 replies

1 likes

  • 404 Views
  • 1 replies
  • 1 likes