Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52350 Views
  • 23 replies
  • 4 likes
  • 52350 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32833 Views
  • 19 replies
  • 2 likes
  • 32833 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22122 Views
  • 8 replies
  • 1 likes
  • 22122 Views
  • 8 replies
  • 1 likes

Superuser Contribution Minha Faculdade não aparece na lista?

Premium Estudante Brasil Fiz minha conta e cadastro já com Spotify para estudantes a um ano atrás. Recebi um e-mail avisando que precisaria renovar, mas por diversos motivos não renovei e esse mês veio descontando o valor do Pacote Normal. Ao tentar ...

  • Visitor
  •   Premium Estudante   Brasil   Fiz minha conta e cadastro já com Spotify para estudantes a um ano atrás. Recebi um e-mail avisando que precisaria renovar, mas por diversos motivos...
  • Mihail
  • Spotify Legend
  • 1723 Views
  • 1 replies
  • 0 likes
  • 1723 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble linking hulu and spotify student account

PlanStudentCountryUnited StatesDeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueI have a Spotify Student account, and when i try to activate my free Hulu subscription it just leads me to Hulu's free trial page. Do I just sign up for ...

  • Visitor
  • Plan Student Country United States Device Lenovo Laptop Operating System Windows 10   My Question or Issue I have a Spotify Student account, and when i try to activate my free Hulu sub...
  • Jeremy
  • Moderator
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

due date change

PlanPremiumCountryArgentina DevicephoneOperating SystemAndroid My Question or IssueI would like to change my due date payment. I saw an answer where suggested to cancel my subscription and reset it again on the day I want to be charged. But I would l...

  • Visitor
  • Plan Premium Country Argentina  Device phone Operating System Android  My Question or Issue I would like to change my due date payment. I saw an answer where suggested to cancel my...
  • TreyAnastasio
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • due date
    Payment
  • 258 Views
  • 1 replies
  • 0 likes

How to pay in advance for year if I have single-user 3-months premium trial ?

I have money now, but I do not know if I will have money after 1 year, so I want to pay for Spotify music for as long time as possible now so I would not spend this money.

  • Casual Listener
  • I have money now, but I do not know if I will have money after 1 year, so I want to pay for Spotify music for as long time as possible now so I would not spend this money.
  • Billy-J
  • Spotify Star
  • 600 Views
  • 1 replies
  • 0 likes
  • 600 Views
  • 1 replies
  • 0 likes

Forgot my email and password for spotify account.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello Spotify i need you help to know and recover my spotify account that always deducted on ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello S...
  • Jose_M
  • Spotify Star
  • 431 Views
  • 1 replies
  • 1 likes
  • 431 Views
  • 1 replies
  • 1 likes

NO PUEDO CANJEAR MI TARJETA DE REGALO

NO PUEDO CANJEAR MI TARJETA DE REGALO POR MAS QUE ME METI A LA SECCION DE AYUDA, ME PUSE EN EL MODO INCOGNITO, ENTRE Y SALI VARIAS VECES DE MI CUENTA Y DEMAS NO ME DEJA. Y REALMENTE ME GUSTARIA UNA SOLUCION PARA ESTO.GRACIAS.

  • Visitor
  • NO PUEDO CANJEAR MI TARJETA DE REGALO POR MAS QUE ME METI A LA SECCION DE AYUDA, ME PUSE EN EL MODO INCOGNITO, ENTRE Y SALI VARIAS VECES DE MI CUENTA Y DEMAS NO ME DEJA. Y REALMENTE ME GUSTARIA UNA S...
  • Jose_M
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t accept premium duo invite

PlanPremium DuoCountryDenmark My Question or Issue I was invited to join a premium duo plan. We live together. But when accepting and filling in he required information I just get an error message saying there was a problem. We checked that we used t...

  • Newbie
  •   Plan Premium Duo Country Denmark   My Question or Issue   I was invited to join a premium duo plan. We live together. But when accepting and filling in he required informatio...
  • Ivan
  • Spotify Legend
  • 699 Views
  • 1 replies
  • 0 likes
  • 699 Views
  • 1 replies
  • 0 likes

Promotion

I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it since. Ive been a member for a month and a half now. Do...

  • Visitor
  • I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it sinc...
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dar de baja suscripcion

Aparezco como que tengo SPOTIFY FTEEPERO EN LA TARJETA ME SIGUEN COBRANDO NECESITO DARLO DE BAJA.

  • Newbie
  •    Aparezco como que tengo SPOTIFY FTEE PERO EN LA TARJETA ME SIGUEN COBRANDO NECESITO DARLO DE BAJA.
  • rsver
  • Visitor
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

I'm a brazil user, I'd like to upgrade premium with Singapore's VISA check card. but I can't that

HiI'm a brazil's subscribed an user. I'd like to upgrade premium with Singapore's VISA check card. but I can't thatHow can I do ?

  • Newbie
  • Hi I'm a brazil's subscribed an user.   I'd like to upgrade premium with Singapore's VISA check card. but I can't that How can I do ?
  • Billy-J
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Cancelación de suscripción

Necesito cancelar una suscripción que tengo a un número de teléfono pero no la puedo cancelar debido a que se me extravío el número y al iniciar la sesión con el número de teléfono me pide un código de verificación que manda al celular extraviado y n...

  • Visitor
  • Necesito cancelar una suscripción que tengo a un número de teléfono pero no la puedo cancelar debido a que se me extravío el número y al iniciar la sesión con el número de teléfono me pide un código ...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Gopay Payment Failed to Received by Spotify

 PlanPremiumCountryIndonesiaDeviceAll DeviceOperating SystemAll Operating System My Question or Issue Last month in September, I was renewed my premium plan via Gopay and it was successful. And this month I made renew my premium plan with the same Go...

Screenshot_20201024_150024.jpg
  • Visitor
  •   Plan Premium Country Indonesia Device All Device Operating System All Operating System   My Question or Issue   Last month in September, I was renewed my premium plan via Gopa...
  • Billy-J
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • Gopay
  • 411 Views
  • 1 replies
  • 0 likes

You've lost me as a customer

In taking away annual subscriptions, you've lost a dedicated customer. I'm not the type who likes to pay month to month, I like to pay annually, but apparently that's not an option anymore. Take this to whoever you need to, because i'm sure others wi...

  • Visitor
  • In taking away annual subscriptions, you've lost a dedicated customer. I'm not the type who likes to pay month to month, I like to pay annually, but apparently that's not an option anymore.   ...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Hola

hola ! Hace unos meses me estaban cobrando doble en Spotify y decidí cancelarlo (solo tengo con 1 cuenta). pero me siguen cobrando la suscripción y mi cuenta tiene el plan gratis.Como sé si alguien más me está robando o si me están cobrando por un pl...

  • Visitor
  • hola ! Hace unos meses me estaban cobrando doble en Spotify y decidí cancelarlo (solo tengo con 1 cuenta).  pero me siguen cobrando la suscripción y mi cuenta tiene el plan gratis. Como sé si ...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Desktop free plan functionalities on mobile

Hi I just created a new Spotify account and I'm really confused. Please note that i'm specifically talking about the spotify mobile app. I can choose which songs I wish to listen to on mobile (any title, I can scroll through any playlist and select a...

  • Visitor
  • Hi I just created a new Spotify account and I'm really confused. Please note that i'm specifically talking about the spotify mobile app.  I can choose which songs I wish to listen to on mobil...
  • Emilia_8
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Duo Subscription Issue

PlanPremium DuoCountryAustriaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a Duo Sub for a free month and wanted to procceed paying for it. In the meantime I...

  • Casual Listener
  • Plan Premium Duo Country Austria Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a...
  • Emilia_8
  • Spotify Star
  • 608 Views
  • 3 replies
  • 0 likes
  • 608 Views
  • 3 replies
  • 0 likes

Payment failure

PlanPremium trial?CountryRussiaDeviceAnyOperating SystemAny My Question or IssuePayment attempts just fail with no further details.My current theory is that your billing does not support my bank's payment auth mechanism correctly, since payment fails...

  • Visitor
  • Plan Premium trial? Country Russia Device Any Operating System Any   My Question or Issue Payment attempts just fail with no further details. My current theory is that your billing do...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Can't change my plan

PlanFree/Premium CountryRussia My Question or IssueI live in Russia, but in my profile country set as UkraineWhen I try to pay, I choose the card method, and nor Russia nor Ukraine are working

  • Visitor
  • Plan Free/Premium   Country Russia   My Question or Issue I live in Russia, but in my profile country set as Ukraine When I try to pay, I choose the card method, and nor Russia nor ...
  • Billy-J
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Cancel account to migrate to DUO - Country isn't the same

Cancel account to migrate to DUO - Country isn't the sameI have canceled my USA account and want to migrate to the DUO family plan in Norway. I can't change the countries since it's in cancel mode. How do I fix this? I followed this and it doesn't li...

  • Newbie
  • Cancel account to migrate to DUO - Country isn't the same I have canceled my USA account and want to migrate to the DUO family plan in Norway. I can't change the countries since it's in cancel mod...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes