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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52043 Views
  • 23 replies
  • 4 likes
  • 52043 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32598 Views
  • 19 replies
  • 2 likes
  • 32598 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21879 Views
  • 8 replies
  • 1 likes
  • 21879 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution I didn't get my 3 month free trial

Am new to Spotify and I try 1 day premium,After it's finished I try a 1 month premium,Couple of day later I saw a ad that u can get 3 month free trial premium, when I check my premium subscription it's say I only have 1 month.. I didn't get my 3 mont...

  • Newbie
  • Am new to Spotify and I try 1 day premium, After it's finished I try a 1 month premium, Couple of day later I saw a ad that u can get 3 month free trial premium, when I check my premium subscriptio...
  • CarlosE
  • Moderator
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

I paid my money play Spotify they did not upgrade I have proof on my bank account payment went throu

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • OneByBoo
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

What are the benefit for free user?

What are the benefit for free user on the app ? I found what spotify don't improved the experience of app for free user.

  • Composer
  • What are the benefit for  free user on the app ?    I found what spotify  don't  improved the experience of app  for free user.      
  • Billy-J
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • App
    features
    Free
  • 308 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Music] Please bring back the Lyrics Feature

Buenas hace como 30 minutos me hice premium pero no me funciona en el movil. No me deja descargarme la playlist alguien sabe porq es?

  • Newbie
  • Buenas hace como 30 minutos me hice premium pero no me funciona en el movil. No me deja descargarme la playlist alguien sabe porq es?
  • Novy
  • Moderator
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

student discount + duo

Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd do so via duo subscription, am i going to lose my st...

  • Newbie
  • Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd d...
  • Billy-J
  • Spotify Star
  • 1492 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 1492 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for Mauritius?

Hello,Mauritius was announced to be in the mentionned 80+ new markets.However the service is still not available, even if as per Wikipedia, the supposed launch date was 3rd March 2021. Even creating an account isn't possible as per right now.Any info...

  • Casual Listener
  • Hello, Mauritius was announced to be in the mentionned 80+ new markets. However the service is still not available, even if as per Wikipedia, the supposed launch date was 3rd March 2021. Even c...
  • MattSuda
  • Spotify Star
  • 438 Views
  • 4 replies
  • 0 likes
  • 438 Views
  • 4 replies
  • 0 likes

Mismatch country of residence, credit card and account

Hello, I opened my Spotify account while living in the UK, and now live in Zambia but own a French credit card only for payment purposes. My free account is now blocked since I am not aymore in the UK, and I cannot pay the premium fees since my credi...

  • Newbie
  • Hello, I opened my Spotify account while living in the UK, and now live in Zambia but own a French credit card only for payment purposes.  My free account is now blocked since I am not aymore i...
  • MattSuda
  • Spotify Star
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Solved!! Does Spotify Premium work in Africa?

I am living in Zambia and traveling to other countries. If I pay for Spotify Premium but the country isn't on the list below, will it work? https://support.spotify.com/us/learn-more/faq/#!/article/Availability-in-overseas-territories

  • Casual Listener
  • I am living in Zambia and traveling to other countries. If I pay for Spotify Premium but the country isn't on the list below, will it work?   https://support.spotify.com/us/learn-more/faq/#!...
  • MattSuda
  • Spotify Star
  • 4120 Views
  • 2 replies
  • 0 likes
  • Windows
  • 4120 Views
  • 2 replies
  • 0 likes

Solved!! From Free to student premium keeping playlists

Country USA DeviceIphone 10, Mac equipment throughoutOperating SystemIOS 14.4 My Question or IssueI've had a free Spotify account for a long while. I want to create or change it to a student premium account (at that student price). How can I do this,...

  • Casual Listener
  •     Country USA   Device Iphone 10, Mac equipment throughout Operating System IOS 14.4   My Question or Issue I've had a free Spotify account for a long while.  I w...
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

duo payments

im going to get the duo subscription, id like the payment to come out on the day that my usual payment comes out but when i go to update my subscription it say itll come out 5 days before hand, will i need to cancel my current plan and get duo on the...

  • Newbie
  • im going to get the duo subscription, id like the payment to come out on the day that my usual payment comes out but when i go to update my subscription it say itll come out 5 days before hand, will ...
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿En verdad spotify está en mantenimiento?

Hola, he querido cambiar mi forma de pago, pero ya pasaron dos días y cuando entro a Spotify en mi computadora me sigue apareciendo que está en mantenimiento. Se me hizo raro y abrí otra cuenta y en esa cuenta me aparece todo normal

  • Newbie
  • Hola, he querido cambiar mi forma de pago, pero ya pasaron dos días y cuando entro a Spotify en mi computadora me sigue apareciendo que está en mantenimiento. Se me hizo raro y abrí otra cuenta y en ...
  • NOROBEN
  • Newbie
  • 626 Views
  • 3 replies
  • 0 likes
  • 626 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

[Desktop][Other] why cant i use a gift card i recieved to pay for premium?

This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?

  • Visitor
  • This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 187 Views
  • 1 replies
  • 0 likes

I cannot redeem my 6 month free trial for Spotify premium.

PlanFreeCountryIrelandDeviceSamsung A71Operating SystemAndroid My Question or IssueIn January, I purchased a Samsung A71 in a local Carphone Warehouse that was eligible for a free Harman Kardon Citation One with 6 months free Spotify premium. I recen...

Screenshot_20210312-214046_Spotify.jpg Screenshot_20210312-214054_Spotify.jpg Screenshot_20210312-214059_Spotify.jpg
  • Casual Listener
  •   Plan Free Country Ireland Device Samsung A71 Operating System Android   My Question or Issue In January, I purchased a Samsung A71 in a local Carphone Warehouse that was eligib...
  • Billy-J
  • Spotify Star
  • 479 Views
  • 7 replies
  • 0 likes
  • 479 Views
  • 7 replies
  • 0 likes

Cancelled subscription too late

PlanFree/PremiumCountryNetherlands My Question or IssueHi everyone. So a few months back I got the three months premium for 10 EURs. My plan was to cancel after this because I'm a student and don't have the money for a monthly subscription. Somehow I...

  • Newbie
  • Plan Free/Premium Country Netherlands   My Question or Issue Hi everyone.  So a few months back I got the three months premium for 10 EURs. My plan was to cancel after this because I...
  • Billy-J
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Leaving Starbucks, will I lose all my playlists?

PlanPremium through StarbucksCountryUS DeviceiPhone XROperating System14.4.1 My Question or IssueI am quitting Starbucks, and want to keep and start paying for my Premium account. When my free Premium account expires after leaving Starbucks, what wil...

  • Newbie
  • Plan Premium through Starbucks Country US   Device iPhone XR Operating System 14.4.1   My Question or Issue I am quitting Starbucks, and want to keep and start paying for my Prem...
  • Billy-J
  • Spotify Star
  • 879 Views
  • 1 replies
  • 0 likes
  • 879 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Error when upgrading to Premium

PlanPremium (Free Trial)CountrySwedenDevicePCOperating SystemWindows 10 So I'm trying to upgrade to Premium as I'll get 1 month for free. When I have entered all the card details and confirmed with an app that we use in Sweden, I get sent back to the...

  • Regular
  • Plan Premium (Free Trial) Country Sweden Device PC Operating System Windows 10   So I'm trying to upgrade to Premium as I'll get 1 month for free. When I have entered all the card detai...
  • CarlosE
  • Moderator
  • 683 Views
  • 9 replies
  • 0 likes
  • 683 Views
  • 9 replies
  • 0 likes

Deleting a member from family premium

Hi, I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account? This member would like to keep his account and subscribe for...

  • Newbie
  • Hi,   I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account?&...
  • TreyAnastasio
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium tab in app not working

PlanFreeCountryEnglandDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueWhen I am pressing on the premium tab I am just getting a "that didn't work, try again" message. I have tried uninstalling and reinstalling the app, logging out...

  • Casual Listener
  •   Plan Free Country England Device Samsung Galaxy S20 Operating System Android   My Question or Issue When I am pressing on the premium tab I am just getting a "that didn't work...
  • Platty616
  • Casual Listener
  • 607 Views
  • 4 replies
  • 0 likes
  • 607 Views
  • 4 replies
  • 0 likes

Zahlungsmethode passt nicht zu meinem Land [Schweiz]

PlanFree --> PremiumCountrySchweizMy Question or IssueHeydas Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht mit der Zahlungsmethode übereinDie Karte kommt nicht aus der Schwe...

  • Casual Listener
  • Plan Free --> Premium Country Schweiz My Question or Issue Hey das Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht ...
  • user-removed
  • Not applicable
  • 1195 Views
  • 4 replies
  • 0 likes
  • 1195 Views
  • 4 replies
  • 0 likes