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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151960 Views

69 replies

10 likes

Premium for Family
  • 151960 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97905 Views

89 replies

4 likes

  • 97905 Views
  • 89 replies
  • 4 likes

Spotify Gift Card for Basic Individual

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I am interested in buying a Spotify gift card for myself. I use Basic Individual, the n...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...

Kofii24k

Casual Listener

2361 Views

3 replies

1 likes

  • 2361 Views
  • 3 replies
  • 1 likes

I can’t figure out which account I need to cancel

My Question or IssueI was going through bank stuff today and realized on two separate cards/accounts I’m being charged the same monthly amount by Spotify. I don’t think it’s an error on their part- or a scam even. I’m wondering if I accidentally sign...

Visitor

My Question or Issue I was going through bank stuff today and realized on two separate cards/accounts I’m being charged the same monthly amount by Spotify. I don’t think it’s an error on their part-...

randellsr

Regular

1258 Views

3 replies

0 likes

  • 1258 Views
  • 3 replies
  • 0 likes

Solved!! Can’t find the account with premium subscription

Hello, I have been wanting to cancel an account with an active subscription to premium but is not being used. My credit card is being charged monthly but I am not using this account since I have another premium account being charged to a different ca...

Casual Listener

Hello, I have been wanting to cancel an account with an active subscription to premium but is not being used. My credit card is being charged monthly but I am not using this account since I have anot...

Xerni

Visitor

6253 Views

4 replies

0 likes

  • 6253 Views
  • 4 replies
  • 0 likes

Spotify subscription gift for boyfriend’s birthday

PlanPremium CountryBulgaria My Question or IssueHello, I’m interested in gifting my boyfriend a Spotify Premium subscription for his birthday. I’ve been really happy with the service and would love for him to enjoy it too. We are based in Sofia, Bulg...

Visitor

Plan Premium   Country Bulgaria   My Question or Issue Hello,   I’m interested in gifting my boyfriend a Spotify Premium subscription for his birthday. I’ve been really happy ...

Not applicable

1280 Views

2 replies

0 likes

  • 1280 Views
  • 2 replies
  • 0 likes

Superuser Contribution MIDDLE SCHOOL CHILD LOOKING TO GET PREMIUM, ANY DEALS?

MY SON (12 YEARS OLD) HAS ASKED FOR PREMIUM SPOTIFY FOR XMAS, IS THEIR A STUDENT RATE FOR KIDS OR JUST COLLEGE STUDENTS? CAN I GET A GIFT CARD?

Visitor

MY SON (12 YEARS OLD) HAS ASKED FOR PREMIUM SPOTIFY FOR XMAS, IS THEIR A STUDENT RATE FOR KIDS OR JUST COLLEGE STUDENTS? CAN I GET A GIFT CARD?

Maria

Moderator

1353 Views

3 replies

0 likes

  • 1353 Views
  • 3 replies
  • 0 likes

Payment failed despite payment being successful

Plan Premium Student Country Nigeria Device (Infinix note 12i) Operating System (Android 12) My Question or Issue It's a new month so as usual I get charged for my music listening, but this time I got charged but it still tells me to pay. It hasn't r...

Casual Listener

Plan Premium Student   Country Nigeria   Device (Infinix note 12i)   Operating System (Android 12)   My Question or Issue It's a new month so as usual I ...

Billy-J

Spotify Star

1226 Views

3 replies

0 likes

  • 1226 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium automatically switch to free plan

I uses premium student plan but from previous 2 months it automatically switches to free plan after one month while i my upi mandate is completely working PlanPremium CountryIndiaDeviceiPhone 12Operating softwareiOS 18My Question or Issuemy plan of p...

Visitor

I uses premium student plan but from previous 2 months it automatically switches to free plan after one month while i my upi mandate is completely working  Plan Premium  Country India ...

Billy-J

Spotify Star

664 Views

1 replies

0 likes

  • 664 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm not able to purchase Spotify premium in my other gmail account

I already have a account in Spotify and I have premium in it . But now I want Spotify premium in other gmail too but it's showing u already have premium account in the payment method

Visitor

I already have a account in Spotify and I have premium in it . But now I want Spotify premium in other gmail too but it's showing u already have premium account in the payment method

Joan

Moderator

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Têm limite de idade para ter o Spotify

Meu esposo têm 75 anos, ele não conseguiu fazer a assinatura, o Spotify, disse que a idade dele não é compatível para o serviço

Visitor

Meu esposo têm 75 anos, ele não conseguiu fazer a assinatura, o Spotify, disse que a idade dele não é compatível para o serviço 😕

Joan

Moderator

770 Views

1 replies

0 likes

  • 770 Views
  • 1 replies
  • 0 likes

Yearly Subscription ended early

PlanShould be Premium Country Device(iPhone 11)Operating System(iOS 10) My Question or IssueI used a year long premium giftcard on Christmas day, but it ended today. The wise of you may notice somethings not adding up. It ended 2 days early. Now I’m ...

Newbie

Plan Should be Premium  Country   Device (iPhone 11) Operating System (iOS 10)   My Question or Issue I used a year long premium giftcard on Christmas day, but it ended today...

Maxim

Spotify Star

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Getting premium

I’m trying to get individual plan for premium usuing a debit gift card with more then enough money but when I enter the correct code number it tell me “The payment failed. Please try again, use a different payment card or a different payment method.”...

Newbie

I’m trying to get individual plan for premium usuing a debit gift card with more then enough money but when I enter the correct code number it tell me “The payment failed. Please try again, use a dif...

Maxim

Spotify Star

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed Payment Warning!

How about before cutting a subscription because the credit card is expiring the system generates an automatic email to user of failed payment…. You cancelled my subscription with NO prior warning. Payment failures can happen but I have NEVER EVER com...

Visitor

How about before cutting a subscription because the credit card is expiring the system generates an automatic email to user of failed payment….   You cancelled my subscription with NO prior wa...

nihal_ahmed_28

Newbie

3655 Views

2 replies

0 likes

  • 3655 Views
  • 2 replies
  • 0 likes

How can I switch the language for audiobooks

I am from the Netherlands and seemingly I only have access to Dutch books. However, I prefer English, but seem to not have access to those? Can I switch somewhere?

Newbie

I am from the Netherlands and seemingly I only have access to Dutch books. However, I prefer English, but seem to not have access to those? Can I switch somewhere? 

MuichiroAndYoichiro

Gig Goer

2441 Views

3 replies

0 likes

  • 2441 Views
  • 3 replies
  • 0 likes

code not working

i became an h&m member and they gave me a spotify premium for 3months code to redeem as a gift. however the code isnt working.PlanFreeCountryMalaysiaDeviceiPhone 12Operating SystemiOS 18.1.1

Visitor

i became an h&m member and they gave me a spotify premium for 3months code to redeem as a gift. however the code isnt working. Plan Free Country Malaysia Device iPhone 12 Operating System ...

Ximzend

Spotify Star

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Solved!! Your payment method and country don't match.

I am trying to pay for premium, my card was issued in Kyrgyzstan, but currently I live in Montenegro. I am getting the following error:Your payment method and country don't match. To continue, change your account's location or use a different payment...

Newbie

I am trying to pay for premium, my card was issued in Kyrgyzstan, but currently I live in Montenegro. I am getting the following error: Your payment method and country don't match. To continue,&...

MuichiroAndYoichiro

Gig Goer

2359 Views

3 replies

0 likes

  • 2359 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to change plan. Trying to upgrade account to Duo

My Question or IsIssueJust back up to Spotify as I got 3 months free via Microsoft. I have added payment which is showing active.I'm trying to upgrade to Duo to allow but it telling me I'm "Unable to change plan...." Please advise do I need to cancel...

Visitor

My Question or IsIssue Just back up to Spotify as I got 3 months free via Microsoft. I have added payment which is showing active. I'm trying to upgrade to Duo to allow but it telling me I'm "Unabl...

Joan

Moderator

480 Views

1 replies

1 likes

  • 480 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is telling me i’ve reached limit for active accounts on my number

PlanFree/PremiumCountryEgypt My Question or Issuei am trying to renew my spotify subscription through my phone number (i recently added funds to it in order to pay for Spotify) however it kept telling me that i had insufficient funds and then the las...

Newbie

  Plan Free/Premium Country Egypt   My Question or Issue i am trying to renew my spotify subscription through my phone number (i recently added funds to it in order to pay for Spot...

Yordan

Moderator

696 Views

2 replies

0 likes

  • 696 Views
  • 2 replies
  • 0 likes

I paid... for 3 months free?

Plan PremiumCountry ArgentinaDevice PC and AndroidOperating System Windows 10 I was offered 3 months of Spotify for free and was charged a fee. I read that they hold your money temporarily and then refund it to you, but so far nothing has arrived in ...

Newbie

Plan Premium Country Argentina Device PC and Android Operating System Windows 10   I was offered 3 months of Spotify for free and was charged a fee. I read that they hol...

Maxim

Spotify Star

790 Views

1 replies

0 likes

  • 790 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consegui entrar no Spotify cancelei o pagamento e criei uma nova Premiu

Não consigo recuperar minha senha do Spotify,então cancelei o pagamento e criei uma nova conta Premium,a antiga conta vai se cancelar? ,pois n posso pagar duas assinaturas e uma n usarei mais .. caso como faço p cancelar a antiga ?

Visitor

Não consigo recuperar minha senha do Spotify,então cancelei o pagamento e criei uma nova conta Premium,a antiga conta vai se cancelar? ,pois n posso pagar duas assinaturas e uma n usarei mais .. caso...

Joan

Moderator

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes