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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194859 Views

123 replies

12 likes

  • 194859 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22172 Views

28 replies

4 likes

  • 22172 Views
  • 28 replies
  • 4 likes

Change my billing date

I need to change my billing cycle to correspond with my monthly deposit. I will pay the extra money to prorate if necessary.

Casual Listener

I need to change my billing cycle to correspond with my monthly deposit. I will pay the extra money to prorate if necessary.

AdamDamon

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Spotify keeps on asking me to update my payment details

Why does this thing keeps on asking me to update my payment details when we did not even change our location nor our credit cards. My father is skeptical because it might be a hacker who's trying to get his credit card details. I need some affirmatio...

Visitor

  Why does this thing keeps on asking me to update my payment details when we did not even change our location nor our credit cards. My father is skeptical because it might be a hacker who's tr...

Anneb22

Visitor

6571 Views

2 replies

0 likes

  • 6571 Views
  • 2 replies
  • 0 likes

Superuser Contribution Do y’all accept 2 different forms of payments to pay for subscription

I don’t have the entire amount for premium on any one card . I have the total is you can split the payment. i.e. on card (1) y’all charge (X) amount and on card (2) y’all charge what the remaining amount.

Visitor

I don’t have the entire amount for premium on any one card . I have the total is you can split the payment. i.e. on card (1) y’all charge (X) amount and on card (2) y’all charge what the remaining...

Vasil

Moderator

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi there! I just want to check Spotify has received my new debit card detai

I lost my previous debit card and had to get a new one. Spotify emailed me about not receiving September's payment. I think the payment has now gone through on my new debit card. Just checking all is OK!

Visitor

I lost my previous debit card and had to get a new one. Spotify emailed me about not receiving September's payment. I think the payment has now gone through on my new debit card. Just checking all is...

Joan

Moderator

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

What is the extra 2 dollar charge?

I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?

Visitor

I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?

Maxim

Spotify Star

1396 Views

1 replies

0 likes

  • 1396 Views
  • 1 replies
  • 0 likes

Duo premium/Student Premium

PlanDuo PremiumCountryUSADevice(2 Samsung Galaxy S24 ultra, desktop, and used on PS5)Operating System(Android 14, Windows 11, Orbis OS) My QuestionHow will changing from Premium Duo to Premium Student affect both my and the other account? I have a pr...

Newbie

  Plan Duo Premium Country USA Device (2 Samsung Galaxy S24 ultra, desktop, and used on PS5) Operating System (Android 14, Windows 11, Orbis OS)   My Question How will changing f...

Maxim

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

How to switch from individual to student when it doesn't want to process?

I attempt to switch from the normal 11.99 premium to the student plan, and it let's me, however the changes never process and it continues like I never pressed change plan. If it helps, I canceled premium before this and attempted to renew it before ...

Visitor

I attempt to switch from the normal 11.99 premium to the student plan, and it let's me, however the changes never process and it continues like I never pressed change plan. If it helps, I canceled pr...

Maxim

Spotify Star

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Billed for 2 subscriptions even though I cancelled one of them

I used to have premium indivual but cancelled it to use premium duo with a friend, and I still get billed for the individual plan every month and have no way to re cancel it PlanPremiumCountryCosta Rica

Visitor

I used to have premium indivual but cancelled it to use premium duo with a friend, and I still get billed for the individual plan every month and have no way to re cancel it  Plan Premium Cou...

Maxim

Spotify Star

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hulu subscription

Hi I just got a Spotify premium student plan, and my Spotify is working, but I can't get my free Hulu subscription to work. I already activated my Hulu account on the Spotify website and even have a profile on Hulu, but Hulu keeps trying to get me to...

Newbie

Hi I just got a Spotify premium student plan, and my Spotify is working, but I can't get my free Hulu subscription to work. I already activated my Hulu account on the Spotify&nbsp...

Not applicable

1236 Views

2 replies

0 likes

  • 1236 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Mini Premium Rewards Error

PlanMini PremiumCountryPhilippinesDeviceVivo V9Operating System My Question or IssueIt says in my claim history that I already claimed my 1 week reward for the mini premium challenge but then I havent even claimed it yet. And even so, Today is June 1...

Newbie

Plan Mini Premium Country Philippines Device Vivo V9 Operating System     My Question or Issue It says in my claim history that I already claimed my 1 week reward for the mini pre...

artemxyzz

Music Fan

7301 Views

44 replies

0 likes

  • 7301 Views
  • 44 replies
  • 0 likes

Payment “failed”. Aka a hoax

I have had a premium plan for over five years. This mega corporation couldn’t be bothered to make an in app notification saying “price has changed” or something along those lines. Instead it is a notification that my “payment failed”. Over and over. ...

Visitor

I have had a premium plan for over five years. This mega corporation couldn’t be bothered to make an in app notification saying “price has changed” or something along those lines. Instead it is a not...

Maxim

Spotify Star

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

Spotify doesn’t accept our address because we are joining while visiting another country.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution CARTÃO DE PRESENTE NÃO GERADO

I just bought a one-month gift card in Brazil, and the "your card is being generated" screen doesn't go away. Therefore, I ask that you send the code via email as soon as possible. [sensitive info removed by Mod] I need an urgent answer on this. Plan...

Visitor

I just bought a one-month gift card in Brazil, and the "your card is being generated" screen doesn't go away. Therefore, I ask that you send the code via email as soon as possible. [sensitive info re...

Ivelina

Moderator

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Audio books locked in premium subscription

I can only listen to the intro all other chapters have a padlock.

Visitor

I can only listen to the intro all other chapters have a padlock.

Maxim

Spotify Star

719 Views

1 replies

0 likes

  • 719 Views
  • 1 replies
  • 0 likes

3 month Spotify premium offer disappeared

I received a Spotify premium offer that said I could sign up for 3 months of Spotify premium for the price of 1 month. I went to claim the offer but it disappeared. Is there an alternate way I can claim this offer? This was on the Spotify app on my l...

Newbie

I received a Spotify premium offer that said I could sign up for 3 months of Spotify premium for the price of 1 month. I went to claim the offer but it disappeared. Is there an alternate way I can cl...

Maxim

Spotify Star

994 Views

1 replies

0 likes

  • 994 Views
  • 1 replies
  • 0 likes