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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9981 Views
  • 23 replies
  • 2 likes
  • 9981 Views
  • 23 replies
  • 2 likes

Unrequested restitution and cancellation of my Family Plan.

Hi There, This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subscription. Upon checking my account I discovered that my last ...

  • Newbie
  • Hi There,  This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subsc...
  • Nashwag
  • Newbie
  • 219 Views
  • 2 replies
  • 1 likes
  • 219 Views
  • 2 replies
  • 1 likes

Duo plan different rights

Hey, my partner and I share a Duo plan. She can listen to audiobooks and I can't. On my account they are locked and on hers they are open. We have the same plan, what's the issue and how do we fix it?xx PlanDuo Country Device(iPhone 8, Samsung Galaxy...

  • Visitor
  •   Hey, my partner and I share a Duo plan. She can listen to audiobooks and I can't. On my account they are locked and on hers they are open. We have the same plan, what's the issue and how do w...
  • martinwd44
  • Visitor
  • 228 Views
  • 2 replies
  • 1 likes
  • 228 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cant pay spotify year with paypal balance

PlanFreeCountryChileDeviceDesktopOperating SystemW10 My Question or IssueI cant pay the whole year with paypal account balance, unlike the monthly subscription when i can do it, i have my card linked and when i try to pay the year it uses my card mon...

  • Newbie
  •   Plan Free Country Chile Device Desktop Operating System W10   My Question or Issue I cant pay the whole year with paypal account balance, unlike the monthly subscription when i...
  • Vasil
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo puede ingresar a premium duo después de haber recibido la invitación?

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporciones, más fácil será para nosotros intentar ayudarte.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS ...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporciones, más fácil será para nosotros intentar ayudarte. Plan Gratis/Premium País   Dispositivo (iPhone 8,...
  • OscarDC
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution We have spotify duo and living abroad in same address but it still not work

We are living abroad in same address but our spotify is finnish. We both have different addresses in Finland but have been living in same address abroad for half a year already. For some reason spotify cancels our duo premium? Can we somehow prove th...

  • Visitor
  • We are living abroad in same address but our spotify is finnish. We both have different addresses in Finland but have been living in same address abroad for half a year already. For some reason spoti...
  • Elena
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't cancel my subscription on Spotify or on its website.

The website page is slow and doesn't load on my screen. I can't cancel on Spotify because of bad internet but my internet is good and it give this words in Spanish when it doesn't allow me to cancel on the app and it won't allow to cancel on the webs...

  • Visitor
  • The website page is slow and doesn't load on my screen. I can't cancel on Spotify because of bad internet but my internet is good and it give this words in Spanish when it doesn't allow me to cancel ...
  • MihailY
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Spotify Change Payment Method "oops something went wrong"

None of PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S22Operating SystemAndroid My Question or IssueI tried changing my payment method 3 times but all 3 times failed and I checked my credit card and it was billed. What should I do? I want to avo...

  • Visitor
  • None of  Plan Premium Country Philippines Device Samsung Galaxy S22 Operating System Android   My Question or Issue I tried changing my payment method 3 times but all 3 times fai...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lost my Hulu subscription through Spotify student premium

I have a student premium plan to which I also get Hulu. My Hulu has stopped working and it says I have to pay an extra $7.99 a month. I am not doing this when I’m supposed to get it Included and no one at Spotify will help me! Operating Systemios

  • Visitor
  • I have a student premium plan to which I also get Hulu. My Hulu has stopped working and it says I have to pay an extra $7.99 a month. I am not doing this when I’m supposed to get it Included and no o...
  • kannoli
  • Newbie
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo unirme a plan duo

PlanPremium duoCountryChile DeviceRedmi Note 10 proOperating SystemAndroid My Question or Issue No me permite unirme a plan premium duo, me enviaron invitación pero no permite unirme.

  • Newbie
  • Plan Premium duo Country Chile   Device Redmi Note 10 pro Operating System Android   My Question or Issue   No me permite unirme a plan premium duo, me enviaron invitación ...
  • Berenice9
  • Casual Listener
  • 1135 Views
  • 3 replies
  • 0 likes
  • 1135 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium Pin Code

 I'm Smart Subscriber Because Pin Code Not Working on Spotify Premium, I Tried GETPIN or STOPPIN1 to 8823 Won't Work & Invalid, Can We Help, Thanks

  • Regular
  • <snip - Moderator edit>  I'm Smart Subscriber Because Pin Code Not Working on Spotify Premium, I Tried GETPIN or STOPPIN1 to 8823 Won't Work & Invalid, Can We Help, Thanks 
  • Novy
  • Moderator
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchasing premium in traveling families

Me and my father are planning to get spotify duo but my father is out of station on business trips alot of times so is it possible for us to purchase Spotify premium.with automatic location detection of google maps his and my location differs but our...

  • Newbie
  • Me and my father are planning to get spotify duo but my father is out of station on business trips alot of times so is it possible for us to purchase Spotify premium.with automatic location detection...
  • Novy
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Uh prepaid visa vanilla gift card aint workin

tried to buy premium with a brand new 25 visa vanilla gift card and it wouldn’t work at all, even made sure the card was activated.

  • Newbie
  • tried to buy premium with a brand new 25 visa vanilla gift card and it wouldn’t work at all, even made sure the card was activated.
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution 12 month prepaid card

PlanFree/PremiumCountryUnited StatesDeviceiphone 12Operating System(iOS 17.2.1 My Question or IssueI got a prepaid 12 months gift card for Christmas. I went to spotify.com/redeem and entered the code on the back of the card. It said it was processed ...

  • Casual Listener
  • Plan Free/Premium Country United States Device iphone 12 Operating System (iOS 17.2.1   My Question or Issue I got a prepaid 12 months gift card for Christmas. I went to spotify.com/re...
  • Yordan
  • Moderator
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

How long for refund

Hello, I canceled my premium one day after being charged. How long will it take for my refund to be deposited? PlanPremiumCountry

  • Visitor
  • Hello, I canceled my premium one day after being charged. How long will it take for my refund to be deposited?  Plan Premium Country    
  • Billy-J
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Paid for 3 months but still have free Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Can't update payment meyhod, can't change country

PlanPremiumCountryFrance My Question or Issue Hello, I have moved to another country. I want to update my payment method with a card from my current country of residence ; however, whenever I try to do that, I am informed that the Premium Solo plan i...

  • Newbie
  • Plan Premium Country France   My Question or Issue   Hello,   I have moved to another country. I want to update my payment method with a card from my current country of reside...
  • Not applicable
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Solved!! How to gift spotify premium to a friend in another country.

I bought a premium card for a friend in Canada, I am from Australia, the card didnt work. How can I get one that will work? Thanks

  • Newbie
  • I bought a premium card for a friend in Canada, I am from Australia, the card didnt work. How can I get one that will work?   Thanks
  • scraft162
  • Visitor
  • 3719 Views
  • 3 replies
  • 0 likes
  • 3719 Views
  • 3 replies
  • 0 likes

Native tax exemption ontario

I have a native status card in Ontario. I am looking to see how to get it applied to my account. Any help would be amazing!

  • Visitor
  • I have a native status card in Ontario. I am looking to see how to get it applied to my account. Any help would be amazing! 
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mise à jour du paiement

Bonjour, Je dois mettre à jour mon mode de paiement, cependant cela fait deux jours que « La chaîne ne correspondait pas au modèle attendu » apparaît lorsque je clique sur mettre à jour.J’ai attendu entre chaque tentatives, et je n’aimerai pas que mo...

  • Visitor
  • Bonjour,    Je dois mettre à jour mon mode de paiement, cependant cela fait deux jours que « La chaîne ne correspondait pas au modèle attendu » apparaît lorsque je clique sur mettre ...
  • Joan
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes