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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130661 Views

69 replies

10 likes

Premium for Family
  • 130661 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62296 Views

87 replies

4 likes

  • 62296 Views
  • 87 replies
  • 4 likes

renew premium subscription

Following an email to reconsider my cancellation , i have and wish to cancel my cancellation. I can access my account but can do nothing with it- just see the dots of doom- for ever and everWindows 10 all up to date.

Newbie

Following an email to reconsider my cancellation , i have and wish to cancel my cancellation. I can access my account but can do nothing with it- just see the dots of doom- for ever and ever Window...

Maxim

Spotify Star

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Duo member

PlanPremiumCountryAustralia DeviceGalaxy A53Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I started a premium plan that my wife and I shared. Then I found Duo. Instead of making her the member, I left her with the manag...

Visitor

  Plan Premium Country Australia  Device Galaxy A53 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I started a premium plan tha...

Maxim

Spotify Star

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Billing

I was charged twice. First one Spotify said I should pay Initial payment and get three months free which I did but it didn't work. So I had to pay on a normal premium package because I was already a premium customer but haven't been on the app for mo...

Visitor

I was charged twice. First one Spotify said I should pay Initial payment and get three months free which I did but it didn't work. So I had to pay on a normal premium package because I was already a ...

Maxim

Spotify Star

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

2 personal account to convert to family and not loosing the money?

PlanMoving from Premium to familyCountryNLDeviceN.A.Operating SystemN.A. My Question or IssueI have my 2 kids with both their personal account. Now I like to have one as well and my wife too. So I want to change to family account.The situation:My kid...

Newbie

  Plan Moving from Premium to family Country NL Device N.A. Operating System N.A.   My Question or Issue I have my 2 kids with both their personal account. Now I like to have one...

Maxim

Spotify Star

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Discount for Trainees

PlanPremiumCountryGermany DeviceXiaomi mi 10T Operating SystemAndroid My Question or IssueYou are currently offering a discount only for students, but trainees would also be happy if they could get Spotify a little cheaper. Of course, trainees alread...

Visitor

  Plan Premium Country Germany  Device Xiaomi mi 10T  Operating System Android   My Question or Issue You are currently offering a discount only for students, but train...

Maxim

Spotify Star

645 Views

1 replies

1 likes

  • 645 Views
  • 1 replies
  • 1 likes

Superuser Contribution can not do payment through grameenphone mobile phone in Bangladesh.

[external link removed by Mod] Plan Premium CountryBangladesh Device android Samsung a15 Operating System Android My Question or Issuecan not do payment through grameenphone mobile phone in Bangladesh.

Casual Listener

[external link removed by Mod] Plan Premium Country Bangladesh   Device android Samsung a15 Operating System Android   My Question or Issue can not do payment through ...

Hojoborolo

Casual Listener

3527 Views

14 replies

0 likes

Premium for Family
  • 3527 Views
  • 14 replies
  • 0 likes

Solved!! Playlists in the free subscription

PlanFreeCountryFranceDevicePixel & PCOperating SystemAndroid & Linux My Question or IssueHi,I just canceled mu subscription for financial reasons. So now I am back to the free plan. I am wondering if I will loose my playlists (Liked songs) or created...

Casual Listener

Plan Free Country France Device Pixel & PC Operating System Android & Linux   My Question or Issue Hi, I just canceled mu subscription for financial reasons. So now I am bac...

Arnauld183843

Casual Listener

1163 Views

2 replies

0 likes

  • 1163 Views
  • 2 replies
  • 0 likes

offered 2 months of premium duo at my current individual membership price

Planpremium duoCountryEnglandDevice(iPhone 11 pro)Operating System(iOS ) My Question or IssueI have been offered 2 months of premium duo for the price i pay for my individual membership, I signed up and got my partner on my membership so now i have d...

Visitor

Plan premium duo Country England Device (iPhone 11 pro) Operating System (iOS )   My Question or Issue I have been offered 2 months of premium duo for the price i pay for my individual...

Maxim

Spotify Star

631 Views

1 replies

0 likes

  • 631 Views
  • 1 replies
  • 0 likes

Audio hours with duo account

I purchased a premium duo account for my dad and I to listen to music uninterrupted from each other. I recently learned about the audio book feature! There are 15 hours of free listening time, is that split between the two users of the duo account or...

Visitor

I purchased a premium duo account for my dad and I to listen to music uninterrupted from each other. I recently learned about the audio book feature! There are 15 hours of free listening time, is tha...

Maxim

Spotify Star

2435 Views

1 replies

0 likes

  • 2435 Views
  • 1 replies
  • 0 likes

3 months free premium is a scam

Since it's been shown to me every single day on every single social media platform, I signed up for the 3 months free premium. It lasted a week. I've open my Spotify today and I see that I've been put back on the free plan. Valid card, valid email, n...

Visitor

Since it's been shown to me every single day on every single social media platform, I signed up for the 3 months free premium. It lasted a week. I've open my Spotify today and I see that I've been pu...

Peeg1000

Visitor

2128 Views

3 replies

0 likes

  • 2128 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problems with the plan of my account

PlanFree/PremiumCountryPerúDeviceSamsung A15Operating SystemAndroid My Question or IssueI have a gift on Spotiify about changing my plan for Premium without paying for 3 months and I already buy it but my account is still on a Free plan. Tha bank als...

Visitor

Plan Free/Premium Country Perú Device Samsung A15 Operating System Android   My Question or Issue I have a gift on Spotiify about changing my plan for Premium without paying for 3 mont...

Maria

Moderator

753 Views

7 replies

0 likes

  • 753 Views
  • 7 replies
  • 0 likes

Superuser Contribution Paid for Spotify mini, payment was completed but didn't recieve subscription

None of the below information is required. However, the more you provide the easier it will be SubscriptionSpotify miniCountryIndia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Qu...

Newbie

None of the below information is required. However, the more you provide the easier it will be  Subscription Spotify mini Country India   Device (iPhone 8, Samsung Galaxy 9, Macbook ...

OscarDC

Moderator

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

giftcard address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei just bought a spotify giftcard but it wont let me redeem it because it says i need to put i...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i just ...

Maxim

Spotify Star

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Starting a plan on a specific day

PlanFree (About to upgrade)CountryUSA My Question or IssueCan I have the plan start on the first of next month and still take advantage of the Limited time offer of 3 months at the reduced rate?

Visitor

  Plan Free (About to upgrade) Country USA   My Question or Issue Can I have the plan start on the first of next month and still take advantage of the Limited time offer of 3 months ...

Maxim

Spotify Star

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Unable to switch accounts, Premium individual to Premium student

Tried to switch accounts from Premium individual to Premium student, but the app doesn't allow me. It just gets stuck on change plans option, then I tried to do it on my laptop and it's telling me to do it on my phone. I can't even cancel my subscrip...

Visitor

Tried to switch accounts from Premium individual to Premium student, but the app doesn't allow me. It just gets stuck on change plans option, then I tried to do it on my laptop and it's telling ...

Maxim

Spotify Star

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Unable to Redeem my 3 months free subscription

Unable to Redeem my 3 months free subscription recieved from flipkart as the code i recieved there is showing as invalid while redeeming it on spotify.

Visitor

Unable to Redeem my 3 months free subscription recieved from flipkart as the code i recieved there is showing as invalid while redeeming it on spotify.

Maxim

Spotify Star

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Retrieving personalized play list when switching plans

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe just went from Family Plan to Duo. I am the Plan Manager and my wife is the plan member. W...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We just...

vacash1

Casual Listener

648 Views

2 replies

0 likes

  • 648 Views
  • 2 replies
  • 0 likes

Superuser Contribution unable to complete payment after getting my account hacked

I lost my Spotify account due to a computer virus, now that I got it back I cannot subscribe again as I press complete it just shows me a payment failed error. I tried many devices, but none seemed to work after changing my region to its origin (Iraq...

Visitor

I lost my Spotify account due to a computer virus, now that I got it back I cannot subscribe again as I press complete it just shows me a payment failed error. I tried many devices, but none seemed t...

Novy

Moderator

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes