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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76177 Views
  • 27 replies
  • 5 likes
  • 76177 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43353 Views
  • 19 replies
  • 2 likes
  • 43353 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31373 Views
  • 17 replies
  • 3 likes
  • 31373 Views
  • 17 replies
  • 3 likes

Superuser Contribution Cambie de plan de indv a fam y no me permite invitar miembros o el cambio

Hice el cambio de plan y no me aparece que ya es familiar o me permite seguir configurando para invitar por medio del enlace, tengo 2 cobros el de mi individual y el del familiar que no aparece

  • Visitor
  • Hice el cambio de plan y no me aparece que ya es familiar o me permite seguir configurando para invitar por medio del enlace, tengo 2 cobros el de mi individual y el del familiar que no aparece
  • Dian
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution My plan changes to due when I try to update payment method

I moved countries and I need to update payment method to a new card in local bank. When I try to change the country from Poland to Portugal, my plan automatically changes to duo while I want to stay with individual and I can;t change that.

  • Casual Listener
  • I moved countries and I need to update payment method to a new card in local bank. When I try to change the country from Poland to Portugal, my plan automatically changes to duo while I want to stay ...
  • Maxim
  • Spotify Star
  • 141 Views
  • 5 replies
  • 0 likes
  • 141 Views
  • 5 replies
  • 0 likes

I can’t make payment

hello, I have Spotify in my Samsung tablet and iPhone 11.so the issue is whenever I try to make payment on my Spotify to upgrade to Spotify premium it wouldn’t go through. I get stuck at payment details and I never get the opportunity to input the ca...

  • Regular
  • hello, I have Spotify in my Samsung tablet and iPhone 11. so the issue is whenever I try to make payment on my Spotify to upgrade to Spotify premium it wouldn’t go through. I get stuck at payment de...
  • Maxim
  • Spotify Star
  • 173 Views
  • 3 replies
  • 0 likes
  • 173 Views
  • 3 replies
  • 0 likes

How to apply Samsung 3 month free to my current subscription.

Currently have Student Premium in the United States. Purchased S22 Ultra from Samsung with the following: Spotify 3 months freeMODEL NUMBER: SPOTIFY_3Open and log in to Spotify app on your new device. Go to the 'Premium' tab > Select 'Spotify Premium...

  • Newbie
  • Currently have Student Premium in the United States.   Purchased S22 Ultra from Samsung with the following:   Spotify 3 months free MODEL NUMBER: SPOTIFY_3 Open and log in to Spotify ...
  • Billy-J
  • Spotify Star
  • 5886 Views
  • 3 replies
  • 0 likes
  • Samsung S22 Ultra
  • 5886 Views
  • 3 replies
  • 0 likes

Superuser Contribution I am still being billed the same amount after the price change

I have received an email stating the prices for my country Morocco were being changed from 4.99 USD to 35 MAD starting October. I have just checked and found that I'm still being charged 4.99USD which is around 55 MAD.

  • Newbie
  • I have received an email stating the prices for my country Morocco were being changed from 4.99 USD to 35 MAD starting October. I have just checked and found that I'm still being charged 4.99USD whic...
  • Lyubka
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Solved!! Do i need different E-mail addresses for each Spotify Family user?

I`m planing to upgrade my Spotify Premium to a Family Account. (Dad, Step Mom, brother, sister and me). Their using a shared E-Mail address. So I wonder if it is possible to invite them all with this shared mail address.

  • Newbie
  • I`m planing to upgrade my Spotify Premium to a Family Account. (Dad, Step Mom, brother, sister and me). Their using a shared E-Mail address. So I wonder if it is possible to invite them all with this...
  • Luke
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

PayPal 3 months free trial won’t work

While trying to sign up with PayPal 3 months free trial, I am getting this message:Oops! It looks like this funding instrument is being used in another account with PayPal.Follow these steps to get this offer:1. Go to your account settings > payment ...

  • Visitor
  • While trying to sign up with PayPal 3 months free trial, I am getting this message: Oops! It looks like this funding instrument is being used in another account with PayPal. Follow these steps to g...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Re: Paying with credit card - Info box doesnt load

hiwhen trying to upgrade to the duo premium it will not give me the option to pay by credit card. The box just loads the mobile payment option. Very frustrating kind regards,

  • Newbie
  • hi when trying to upgrade to the duo premium it will not give me the option to pay by credit card. The box just loads the mobile payment option. Very frustrating   kind regards,
  • Lyubka
  • Moderator
  • 1572 Views
  • 5 replies
  • 0 likes
  • 1572 Views
  • 5 replies
  • 0 likes

Superuser Contribution I am billed 9.99 euros instead of despite having my student account active

I was recently verified as a student and it says on my spotify account that my student status is active, however I am still being billed 9.99 instead of 4.99 euros. How to rectify this and how to be reimbursed reimbursed please?

  • Visitor
  • I was recently verified as a student and it says on my spotify account that my student status is active, however I am still being billed 9.99 instead of 4.99 euros. How to rectify this and how to be ...
  • Vasil
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como puede mi pareja recuperar sus listas y se ha pasado a premium duo?

He añadido a mi pareja a premium duo y al iniciar sesión en la aplicación a perdido todo. Alguna forma de acceder a todo su contenido?

  • Visitor
  • He añadido a mi pareja a premium duo y al iniciar sesión en la aplicación a perdido todo. Alguna forma de acceder a todo su contenido?
  • MihailY
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Premium

i am a student of class 10th.Will I get the student subscription.

  • Visitor
  • i am a student of class 10th. Will I get the student subscription.
  • Bittencourt
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

How much does Spotify cost in the Philippines and why can't I pay by card?

Spotify used to cost PHP129/month and it still says so on the Premium page, but it's been charging me PHP149 for the past months. The option to pay by credit card also doesn't seem available anymore so I've had to pay via GCash. Can someone please ex...

  • Visitor
  • Spotify used to cost PHP129/month and it still says so on the Premium page, but it's been charging me PHP149 for the past months. The option to pay by credit card also doesn't seem available anymore ...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

My visacard is from another country from where I live

Plan Premium FamilyCountry Denmark My Question or Issue I live in Denmark and got a debit Visacard from another country I would pay with. But I get the message that the country where I live and my Visacard is not in the same country. What can I do ?

  • Music Fan
  • Plan Premium Family Country Denmark   My Question or Issue   I live in Denmark and got a debit Visacard from another country I would pay with. But I get the message that the countr...
  • Maxim
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

My premium subscription has dissapeared after an e-mail reset

Hi there,This morning i could not sign in into Spotify. Appereantly someone changed my e-mailadress. So i contacted you to reverse this action, and now i am able to sign in again. However, my Spotify Premium Duo subscription has disappeared. Can you ...

  • Visitor
  • Hi there, This morning i could not sign in into Spotify. Appereantly someone changed my e-mailadress. So i contacted you to reverse this action, and now i am able to sign in again. However, my Spoti...
  • Maxim
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Spotify Cancelled my Premium Account during 20 days of Vacation out of my original country

I am an user of premium services since long time ago... This year I madera a trip to Europe longer than usual, it was for 20 days of vacation leaving and Spotify suddenly cancelled my premium account. Today I am traveling back to my country and I wil...

  • Visitor
  • I am an user of premium services since long time ago... This year I madera a trip to Europe longer than usual, it was for 20 days of vacation leaving and Spotify suddenly cancelled my premium account...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Premium Duo Issue

PlanPremium DuoCountrySouth KoreaDevice(iPhone 12) OS(Windows) My Question or IssueMy husband recently switched to Premium Duo so that I could use as well.It my settings on the iPhone app, it says I am a registered as Premium Duo (It also confirms th...

  • Visitor
  • Plan Premium Duo Country South Korea Device (iPhone 12)   OS (Windows)   My Question or Issue My husband recently switched to Premium Duo so that I could use as well. It my sett...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium Duo
  • 123 Views
  • 1 replies
  • 0 likes

Hulu not allowing me access with my Spotify Premium Individual service

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes