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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75207 Views

20 replies

100 likes

  • 75207 Views
  • 20 replies
  • 100 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140240 Views

69 replies

10 likes

Premium for Family
  • 140240 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80590 Views

89 replies

4 likes

  • 80590 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue: For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered...

Casual Listener

Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11   My Question or Issue: For the last two days I’ve been try...

Dessi

Moderator

6867 Views

6 replies

0 likes

Debit Card
Payment
Payment Problems
Premium Student
Spotify
  • 6867 Views
  • 6 replies
  • 0 likes

Nie działa okres próbny premium na 3 miesiące

I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium until February 26 and today it doesn't work anymore

Visitor

  I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium ...

Jose_M

Spotify Star

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

How can I get the $0 for 3 months even tho you already have a plans?

How can I get the $0 for 3 months even tho you already have a plans on Spotify ? My Question or Issue

Visitor

How can I get the $0 for 3 months even tho you already have a plans on Spotify ?   My Question or Issue  

Jose_M

Spotify Star

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

can't change the google play account for premium

I had a subscription to premium. It finished and reverted to free. I was given a Google Play voucher to get premium again. It's on a different Google Account with is also signed in on my phone. There isn't anywhere to change the Google Account associ...

Casual Listener

I had a subscription to premium. It finished and reverted to free. I was given a Google Play voucher to get premium again. It's on a different Google Account with is also signed in on my phone. Ther...

Maxim

Spotify Star

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution O plano normalmente é 21,90 e foi cobrado 10 reais a mais.

Tenho 2 problemas, fiz um pagamento pelo Google e tenho o comprovante de 19,90 n foi descontado. E esse mês me cobraram 31,90 sendo que a assinatura mensal é 21,90

Visitor

Tenho 2 problemas, fiz um pagamento pelo Google e tenho o comprovante de 19,90 n foi descontado. E esse mês me cobraram 31,90 sendo que a assinatura mensal é 21,90

Vasil

Moderator

664 Views

1 replies

0 likes

  • 664 Views
  • 1 replies
  • 0 likes

Superuser Contribution My bill is not due until the 3rd of December.Why was twelve ninety five tak

Unfortunately, you charge me twice.I want my money back $12.95.My bill is not due until the third of december twenty twenty four

Visitor

Unfortunately, you charge me twice.I want my money back $12.95.My bill is not due until the third of december twenty twenty four

Eni

Moderator

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Spotify Premium doesn't work and it charged me the money

I bought the 3-month promotional plan and it charged me 300 cl, but it doesn't work, it shows me that I have to sign up for a new plan

Visitor

I bought the 3-month promotional plan and it charged me 300 cl, but it doesn't work, it shows me that I have to sign up for a new plan

Maxim

Spotify Star

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

can't redeem spotify gift card code

i entered the code on the back of the gift card, but the Continue option is still greyed out, and can't be clicked on.

Visitor

i entered the code on the back of the gift card, but the Continue option is still greyed out, and can't be clicked on.

Maxim

Spotify Star

1394 Views

1 replies

0 likes

  • 1394 Views
  • 1 replies
  • 0 likes

I'm trying to subscribe to Spotify Premium

Hello, I'm from Brazil! I'm trying to subscribe to Spotify Premium, in the option where I get 3 free months on my debit card, however, even if I enter everything correctly, it gives an error! I've tried with the Caixa and Nubank apps, and it always g...

Casual Listener

Hello, I'm from Brazil! I'm trying to subscribe to Spotify Premium, in the option where I get 3 free months on my debit card, however, even if I enter everything correctly, it gives an error! I've tr...

Maxim

Spotify Star

1159 Views

3 replies

0 likes

  • 1159 Views
  • 3 replies
  • 0 likes

Refund

Hello i got 3 months of premium and i was thinking of canceling my subsribtion and get a refund but i dont have time do to that and got taxed 5euro is there any chance that will get a refund

Visitor

Hello i got 3 months of premium and i was thinking of canceling my subsribtion and get a refund but i dont have time do to that and got taxed 5euro is there any chance that will get a refund

Maxim

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

I cancelled Spotify Premium months ago but was randomly charged yesterday

PlanFree/PremiumCountryUnited StatesDeviceSamsung Galaxy (Don't remember the number but a newer-ish one) My Question or IssueI bought Spotify Premium on August 26th, 2024 (a friend had given me the money for it so we could do a few jams for a get tog...

Casual Listener

Plan Free/Premium Country United States Device Samsung Galaxy (Don't remember the number but a newer-ish one)   My Question or Issue I bought Spotify Premium on August 26th, 2024 (a frie...

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Cancelation and not reason

I bought a three month free trial then the next day was cancelled and i don’t now the reason of thisPlanPremiumCountryBarranquilla, ColombiaDeviceiPhone 11Operating SystemiOS 18.0.1 My Question or Issue

Visitor

I bought a three month free trial then the next day was cancelled and i don’t now the reason of this Plan Premium Country Barranquilla, Colombia Device iPhone 11 Operating System iOS 18.0.1 ...

Maxim

Spotify Star

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

I cant use my vanilla gift card Visa from my birthday. It hasn't been used.

So my birthday was on October 19. I got a Vanilla Visa gift card, it doesn't work for my Spotify premium? I need help. It just says the card doesn't exist, and all the info is right when I put it into the info stuff, and I have been waiting to get Sp...

Regular

So my birthday was on October 19. I got a Vanilla Visa gift card, it doesn't work for my Spotify premium? I need help. It just says the card doesn't exist, and all the info is right when I put it int...

Maxim

Spotify Star

1736 Views

6 replies

0 likes

  • 1736 Views
  • 6 replies
  • 0 likes

"Your payment method and country don't match"

I live in Greece, I am in Greece, I have Nexo/Revolut that doens't belong to Greece. How I am supposed to match country with card? I want premium but I can't have it in that way PlanFree/PremiumCountry Device(Samsung Galaxy s23 Ultra)Operating System...

Newbie

I live in Greece, I am in Greece, I have Nexo/Revolut that doens't belong to Greece. How I am supposed to match country with card? I want premium but I can't have it in that way 😕 Plan Free/Premiu...

Maxim

Spotify Star

1916 Views

1 replies

0 likes

  • 1916 Views
  • 1 replies
  • 0 likes