Im being charged twice monthly for my aubscription

[31xrwgspoxx7yw2rpcs5]

Hi I subscribed long time ago for an individual plan and then I upgraded to family sharing plan with the same account but you guys charge me twice each month for two or three months now for both individual and family plan can you please refund me for the double charges and fix this issue so it doesn’t happen in the future as you don’t even have real customer support I am expecting you fix it without having that feature .
My email login is: <removed>
User name : 31xrwgspoxx7yw2rpcs54karalom

<Community Star edit: removed sensitive info>

[Jose_M]

Hello @31xrwgspoxx7yw2rpcs5!

Thanks for coming to the Spotify Community. I'll be here to help you out. It sounds like, when purchasing a Premium for Family subscription, you created a new account and are paying for Premium Individual in your old account too.

I'd recommend you try logging in with any details you might have used to create an account in the past. You can then check if you have an active subscription here. You should then be able to cancel this subscription following these steps.

On another note, you can find help from Spotify's Customer Support team here.

Hope this helps and let me know how it goes!

[RJTiongson]

Hi please help me I have a family account for quite some time now but last month my account has been turned into an individual account then I have paid again for the family and set it up again. Now my account says that I need to pay my subscription because it failed to charge me. Then as i click the tab it charged me again for an individual account.**bleep**

[AlejaR]

Hey @RJTiongson,

Thanks for your reply and for the info shared. 

When you have inconveniences with your subscription payment, it's best to update it from your account page and not from the red banner you see on app, so you can avoid subscribing to the wrong plan.

No worries; if you accidentally subscribe to a different plan, you can resubscribe to the right one by following these steps:

1. Go to this link.
2. Choose the plan you had (in this case Premium Family).
3. Put your payment information on again.

That way, on your next billing date, you'll be charged accordingly. It's important that you understand that you will not be charged any overage fees when making the change; however, because the family plan costs more than the Premium individual plan, your payment date will be pushed forward a few days to account for the price difference. 

Lastly, if you need further info about your payments, you can check the receipts on your account. You can also contact our Customer Support team, so they can help you check your account and payments.

Hope this clears things up. If you have any questions or need a hand with anything else, we're always a post away.