Ineligible for free Duo offer?

[MattieC]

I got an email saying I could get 2 months of Duo for free. Clicking the link, it says I'm "ineligible for that plan" on my account page. I am currently an Individual subscriber.

[Maxim]

Hey @MattieC ,

Thanks for reaching out.

You might've received that email because you have a second account with Spotify. I recommend reading the small print that's part of the email to find out if you're eligible for the offer. 🙂

[MattieC]

The email was sent to the address I use to log into Spotify. I do not have a second account. There is no fine print stating eligibility criteria other than that the offer isn't transferrable and it expires 4/16. 

[Maxim]

Hey @MattieC ,

Thanks for the screenshot 🙂

Since I was unable to find any more details about this specific offer, I recommend reaching out to Support, as they might have some more info on it: https://www.spotify.com/about-us/contact/.

Hope this helps.