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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150659 Views

69 replies

10 likes

Premium for Family
  • 150659 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

96434 Views

89 replies

4 likes

  • 96434 Views
  • 89 replies
  • 4 likes

Superuser Contribution Bonjour, j’ai fait une erreur lors de la prise de mon abonnement.

J’ai pris un abonnement duo au lieu de personnel. Je suis repassée au personnel mais du coup est-ce que je vais payer 2 fois ??

Visitor

J’ai pris un abonnement duo au lieu de personnel. Je suis repassée au personnel mais du coup est-ce que je vais payer 2 fois ??

AlejaR

Moderator

1253 Views

1 replies

0 likes

  • 1253 Views
  • 1 replies
  • 0 likes

I need help

I just paid a family premium this week (March 30, 2023) And now (April 6, 2023) Spotify emailing me saying i need to update my payment. PlanFamily PlanCountryPhilippinesDevice(Iphone 12)Operating System(latest IOS.) My Question or IssueI need help fi...

Visitor

I just paid a family premium this week (March 30, 2023) And now (April 6, 2023) Spotify emailing me saying i need to update my payment.  Plan Family Plan Country Philippines Device (Iphone...

Billy-J

Spotify Star

1282 Views

1 replies

0 likes

  • 1282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium 3 měsíce zdarma

Dobrý den. Aktivoval jsem si premium kde mám 3 měsíce zdarma ale chtel bych změnit účet na duo ale s tím ať nepřijdu o 3 měsíce zdarma. Šlo by to udělat děkuji za odpověď Macko PlanFree/PremiumCountryCzech republice DeviceSamsung A 53 Operating Syste...

Visitor

Dobrý den. Aktivoval jsem si premium kde mám 3 měsíce zdarma ale chtel bych změnit účet na duo ale s tím ať nepřijdu o 3 měsíce zdarma. Šlo by to udělat děkuji za odpověď Macko  Plan Free/Prem...

Lyubka

Moderator

2087 Views

1 replies

0 likes

  • 2087 Views
  • 1 replies
  • 0 likes

Ineligible for free Duo offer?

I got an email saying I could get 2 months of Duo for free. Clicking the link, it says I'm "ineligible for that plan" on my account page. I am currently an Individual subscriber.

Casual Listener

I got an email saying I could get 2 months of Duo for free. Clicking the link, it says I'm "ineligible for that plan" on my account page. I am currently an Individual subscriber.

Maxim

Spotify Star

1500 Views

3 replies

0 likes

  • 1500 Views
  • 3 replies
  • 0 likes

How can i get premium if I'm in Quebec?

When I try to buy the premium plan it says that I can't because I'm in Quebec. I'm certainly not the only one so how can I get it?

Visitor

When I try to buy the premium plan it says that I can't because I'm in Quebec. I'm certainly not the only one so how can I get it?

Maxim

Spotify Star

1273 Views

1 replies

0 likes

  • 1273 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Que puedo hacer si el PIN de mi tarjeta de regalo no es valid?

Compre una tarjeta de regalo, ingrese a la pagina para canjear mi PIN y me aparece una oracion " desafortunadamente el codigo no es valido" ¿Que puedo hacer para activarla?.

Visitor

Compre una tarjeta de regalo, ingrese a la pagina para canjear mi PIN y me aparece una oracion " desafortunadamente el codigo no es valido" ¿Que puedo hacer para activarla?.

Not applicable

1657 Views

2 replies

0 likes

  • 1657 Views
  • 2 replies
  • 0 likes

Superuser Contribution payment issue

PlanFree/PremiumCountry USA Device(iPhone 12) My Question or IssueI paid for a premium account through PayPal, the money has been taken out of my bank account but I can't access the premium services on the app. It says I'm still on a free plan. I eve...

Newbie

Plan Free/Premium Country   USA   Device (iPhone 12)     My Question or Issue I paid for a premium account through PayPal, the money has been taken out of my bank account...

Not applicable

1470 Views

2 replies

0 likes

  • 1470 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me cobraron 115 pesos de mi tarjeta y aun tengo Spotify free

Me cobraron 115 pesos de mi cuenta de banco en Spotify y cuando me meto a la app de Spotify sale que mi plan a terminado y se paso a Free

Visitor

Me cobraron 115 pesos de mi cuenta de banco en Spotify y cuando me meto a la app de Spotify sale que mi plan a terminado y se paso a Free

Lyubka

Moderator

1497 Views

1 replies

0 likes

  • 1497 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need to cancel the payment sent through PayPal to charge my new card

PayPal account connected to my card is no longer used for my Spotify family account. I changed the card information on the Spotify family page to another card and am requesting it to be charged there and cancel the PayPal payment.

Visitor

PayPal account connected to my card is no longer used for my Spotify family account. I changed the card information on the Spotify family page to another card and am requesting it to be charged there...

Joan

Moderator

1674 Views

1 replies

0 likes

  • 1674 Views
  • 1 replies
  • 0 likes

Why am I having trouble inviting my partner to Spotify duo

I signed up for Duo, I sent my partner the link, he received it, and when he goes to enter our address, it continuously says “There was a problem please try again later” we then tried again later and got the same answer

Visitor

I signed up for Duo, I sent my partner the link, he received it, and when he goes to enter our address, it continuously says “There was a problem please try again later” we then tried again later and...

Maxim

Spotify Star

1605 Views

1 replies

0 likes

  • 1605 Views
  • 1 replies
  • 0 likes

Refund on wrong Spotify account.

I payed my premium payment to the wrong account. It was on my old account.

Visitor

I payed my premium payment to the wrong account. It was on my old account.

Maxim

Spotify Star

1881 Views

1 replies

0 likes

  • 1881 Views
  • 1 replies
  • 0 likes

Ads before podcasts even with spotify premium

I don’t think it’s a bug because I’ve seen other people complaining about this, is there a way to disable the ads?

Casual Listener

I don’t think it’s a bug because I’ve seen other people complaining about this, is there a way to disable the ads?

Yurao

Casual Listener

1224 Views

2 replies

0 likes

  • 1224 Views
  • 2 replies
  • 0 likes

Cancelling subscription

Hello everybody I have been using Spotify for a very long time but due to some issues I don't use it anymore. Now every month, my premium subscription money is debited from my account. Now the issue is that I do not remember either my password or ema...

Visitor

Hello everybody  I have been using Spotify for a very long time but due to some issues I don't use it anymore. Now every month, my premium subscription money is debited from my account. Now the...

Billy-J

Spotify Star

772 Views

1 replies

0 likes

  • 772 Views
  • 1 replies
  • 0 likes

Do premium accounts now get ads before podcasts ?

I'm a premium user, but I just got an ad before a podcast startet to play. So now I have to listen to ads even if I pay for a subscription ?!

Visitor

I'm a premium user, but I just got an ad before a podcast startet to play. So now I have to listen to ads even if I pay for a subscription ?!

Billy-J

Spotify Star

699 Views

1 replies

1 likes

  • 699 Views
  • 1 replies
  • 1 likes

Change plan Individual to duo

Yesterday I bought the individual plan, but meant to buy the Duo one. How can I change my current plan and pay the difference? Already tried but they always charge the full value. Makes no sense. Thanks.

Casual Listener

Yesterday I bought the individual plan, but meant to buy the Duo one. How can I change my current plan and pay the difference? Already tried but they always charge the full value. Makes no sense. Tha...

Jose_M

Spotify Star

1809 Views

5 replies

0 likes

  • 1809 Views
  • 5 replies
  • 0 likes

Premium single account is not available for me after changing country

After changing Payment method from new country, I cant select Premium single account on the new country (Germany) options, I can only select Duo or Family. But Im the only one using the account, no family.

Casual Listener

After changing Payment method from new country, I cant select Premium single account on the new country (Germany) options, I can only select Duo or Family. But Im the only one using the account, no f...

Othmane1

Casual Listener

407 Views

2 replies

0 likes

  • 407 Views
  • 2 replies
  • 0 likes

Superuser Contribution Fiz a troca do cartão de crédito para pagamento, foi debitado um valor R$ 7

Fiz a troca do cartão de crédito por motivo de troca, e foi lançado um valor de R$ 7,00. Entendo que trocar de cartão não seja necessário efetuar um pagamento de R$ 7,00.

Visitor

Fiz a troca do cartão de crédito por motivo de troca, e foi lançado um valor de R$ 7,00. Entendo que trocar de cartão não seja necessário efetuar um pagamento de R$ 7,00.

MihailY

Moderator

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes