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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75000 Views

20 replies

99 likes

  • 75000 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140114 Views

69 replies

10 likes

Premium for Family
  • 140114 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80389 Views

89 replies

4 likes

  • 80389 Views
  • 89 replies
  • 4 likes

Can you use Samsung 3 months premium offer after using the 2 month trial?

I just created my Spotify account and there's the option to get 3 month free premium with the Samsung's offer, and there's the 2 month Spotify premium free trial. Can I use the free trial, and when it's over, use the Samsung offer?

Visitor

I just created my Spotify account and there's the option to get 3 month free premium with the Samsung's offer, and there's the 2 month Spotify premium free trial. Can I use the free trial, and when i...

Bittencourt

Spotify Star

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Minha conta premium passou para free. Por que se o pagamento está em dia?

Eu pago pela conta Premium individual e não estou conseguindo acessar. O acesso fica na versão free e eu deixei de acessar as minhas músicas salvas.

Visitor

Eu pago pela conta Premium individual e não estou conseguindo acessar. O acesso fica na versão free e eu deixei de acessar as minhas músicas salvas.

Bittencourt

Spotify Star

1336 Views

1 replies

0 likes

  • 1336 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have subscribed the free subscription, after one month 119 rupees debited

I have subscribed the free subscription, after one month 119 rupees debited From my accounts.. and later on just week of after add was there coming

Visitor

I have subscribed the free subscription, after one month 119 rupees debited From my accounts.. and later on just week of after add was there coming

user-removed

Not applicable

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

cómo puedo obtener mi rembolso ?

Ya no uso Spotify pero se me cobró el el plan individual, ya no lo uso por eso el rembolso

Visitor

Ya no uso Spotify pero se me cobró el el plan individual, ya no lo uso por eso el rembolso

AdamDamon

Community Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did my subscription cancelled?

Premium Country Turkey Device iPhone X Operating System iOS 16.3 My account is showing free on the website and I am getting limited skips and getting ads in the app. I have purchased subscription on march for 3 months.

Casual Listener

Premium Country Turkey Device iPhone X Operating System iOS 16.3   My account is showing free on the website and I am getting limited skips and getting ads in the app. I have pur...

Bayramlisema

Casual Listener

333 Views

2 replies

0 likes

  • 333 Views
  • 2 replies
  • 0 likes

Superuser Contribution пропала подписка

оплатил подписку 10.03.23г, но спустя 2 недели премиум подписка пропала 

Newbie

оплатил подписку 10.03.23г, но спустя 2 недели премиум подписка пропала  

Alex

Spotify Legend

885 Views

1 replies

0 likes

  • 885 Views
  • 1 replies
  • 0 likes

Subscription

**bleep** acct. but you put the subscription in another account

Visitor

**bleep** acct. but you put the subscription in another account

Maxim

Spotify Star

3644 Views

1 replies

0 likes

  • 3644 Views
  • 1 replies
  • 0 likes

Pass membership to another user

Premium FamilyIreland My Question or IssueHi, I have a premium family account and want to close it but for my wife to keep going with a premium account on her own. I want her to be able to keep all her playlists etc. How do I go about this (closing t...

Newbie

Premium Family Ireland     My Question or Issue Hi,   I have a premium family account and want to close it but for my wife to keep going with a premium account on her own. I wa...

Maxim

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution quisiera saber si es posible reversar un pago

quisiera saber si es posible reversar un pago porque se me habia acabado el descuento de estudiante y quisiera volverlo a activar

Visitor

quisiera saber si es posible reversar un pago porque se me habia acabado el descuento de estudiante y quisiera volverlo a activar

Vasil

Moderator

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why was I overcharged N1655 instead of the N990

I was over charged and have been debited twice in just a couple of days. Please can this matter be resolved

Visitor

I was over charged and have been debited twice in just a couple of days. Please can this matter be resolved

Dian

Spotify Legend

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Can't pay through play store for 12 month subscription

CountryIndia DeviceMi 11t proOperating SystemAndroid 12 My Question or IssueI wanted to start 12 month subscription. I have money in play store wallet so i wanted to subscribe through that but im not getting option for it. I checked 1 month and 3 mon...

Newbie

  Country India  Device Mi 11t pro Operating System Android 12   My Question or Issue I wanted to start 12 month subscription. I have money in play store wallet so i wanted t...

Maxim

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

upgrade from duo to family

Planpremium duoCountryNetherlandsDeviceiphone 8 and higherOperating SystemiOS 16 and Windows My Question or IssueI want to upgrade my duo subscription to a family subscription, but when I want to change my subscription I can only choose between a fre...

Visitor

Plan premium duo Country Netherlands Device iphone 8 and higher Operating System iOS 16 and Windows   My Question or Issue I want to upgrade my duo subscription to a family subscriptio...

AdamDamon

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

plano duo mudou para spotify free. o que fazer?

Recebi convite do Plano Duo. O cadastro foi realizado com exito e consegui utilizar o app sem anuncios por um dia. Depois voltaram anúncios e minha conta mudou para Spotify FREE.

Visitor

Recebi convite do Plano Duo. O cadastro foi realizado com exito e consegui utilizar o app sem anuncios por um dia. Depois voltaram anúncios e minha conta mudou para Spotify FREE.

Bittencourt

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Solved!! I can't subscribe to Spotify Premium

PlanFree/PremiumCountryCanada (Quebec) DeviceComputerOperating SystemWindows 10 My Question or IssueHi! I want to subscribe to spotify individual but it keeps saying that I'm not eligible because I already had spotify 1 month free in the past (like y...

Casual Listener

Plan Free/Premium Country Canada (Quebec)   Device Computer Operating System Windows 10   My Question or Issue Hi! I want to subscribe to spotify individual but it keeps saying t...

Jose_M

Spotify Star

2959 Views

5 replies

0 likes

bug
Not eligible
Subscription
  • 2959 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Duo with Sonos

PlanDuo PremiumCountryFRDeviceSAMSUMS My Question or IssueHello all, I have a duo premium account with my partner, i connected my phone to my sonos all is working except for spotify. Everytime I ask for a song my sonos is telling me that i don't have...

Visitor

Plan Duo Premium Country FR Device SAMSUMS     My Question or Issue Hello all,    I have a duo premium account with my partner, i connected my phone to my sonos all is ...

MihailY

Moderator

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
  • 0 likes

Solved!! Change from family member to my own premium family

PlanPremium Family My Question or IssueI am now a member of Premium Family. I want to stop being a member of that family and start my own Premium Family plan as an administrator while maintaining my account. What should I do?

Newbie

Plan Premium Family   My Question or Issue I am now a member of Premium Family. I want to stop being a member of that family and start my own Premium Family plan as an administrator while ma...

AdamDamon

Community Legend

906 Views

1 replies

0 likes

  • 906 Views
  • 1 replies
  • 0 likes

Superuser Contribution Я хотел купить подписку с меня списали деньги но не дали подписку

Я хотел купить подписку с меня списали деньги но пишет что Способ оплаты не соответствует указанной вами стране

Visitor

Я хотел купить подписку с меня списали деньги но пишет что Способ оплаты не соответствует указанной вами стране

MihailY

Moderator

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes