Issue with Premium Account

[raphaelhtr]

7 days ago I paid the bank slip and pass the 5 working day since payment, until now my account still free. I need sum help. What's going on? Why my account isn't premium? The time go and the situation is the same. 

[Tom · Accepted solution]

Hello @raphaelhtr,

Sorry to hear this. This is not cool.

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form. They can look into what is happening.