Issues listing on multiple devices

[nrparmar]

Using my Spotify Premium account, I have previously listened on my iOS devices (iPhone, iPod Touch) via the Spotify app. This account is also associated with my Sonos account for home listening.

However, when I'm at the gym (using my iPod Touch) and someone is listening at home (via the Sonos), the use of the same account in two different locations causes an issue and causes cut outs on both devices. I have been keen to remedy this.

A couple of days ago, I registered for a Spotify Duo account. I now continue to use my account on my iOS devices (as user1) and my wife uses a new/different account on her iOS device (as user2). Both accounts are now associated with our home Sonos account.

On both our iOS devices, our Sonos app is set to search/use different Spotify accounts. This is done via Settings > Services & Voice > Music & Content (heading). So, when I search Spotify in the Sonos app, it is searching my Spotify account (user1). And for my wife, her Sonos app searches as user2.

However, this morning when in the gym, when I was listening on my iPod Touch (as user1), the music kept on cutting out as it had done previously, i.e. when I only had a Spotify Premium account.

Is this because Spotify Duo isn't designed to work in this way? i.e. user1 and user2 can't be in separate locations listening to different things? Or is there something else at play here?

Many thanks in advance for any help. Look forward to any responses.

[MafeG]

Hey @nrparmar,

Thank you for posting on the Community and welcome!

The Sonos app allows you to link multiple Spotify accounts. If you're using a Duo subscription, the accounts shouldn't interfere with each other. 

However, take into account that your Sonos can have only one account active at a time. This means that if you're using your "user1" account in your phone, and the music is cut off, most probably the Sonos was also activating "user1". Keep in mind you need to switch between accounts manually through the Sonos app.

In this case, when you're using your account away from home, please make sure "user1" is not active in Sonos. You can do this by following these steps. 

Hope this clears things up. Don't hesitate to reach out again if you have questions.

[nrparmar]

Hi @MafeG,

Thank you for your detailed response and advice. I’ll follow the guidance and let you know how I get on. 

All the best and thanks again, 

@nrparmar

[nrparmar]

I'm afraid that this issue is still causing problems. I have cleared any Sonos playlists that drew on Spotify, e.g. in case specific tracks were drawing on the user1 subscription.

However, when at the gym earlier today, my music kept cutting out as described above. I am certain that user2, when using the Sonos app on their iPhone, is searching using their Spotify subscription rather than mine (user 1).

Any other ideas would be welcomed. Many thanks in advance.

[MafeG]

Hey there @nrparmar,

Thank you for keeping us in the loop 🙂

Would you mind unlinking both Spotify accounts from your Sonos, and link them again? 

Also, when the music cuts off are you able to see the speaker listed in the Now Playing window  on the Spotify app? 

Lastly, please share with us the model and OS of your phone, the Spotify version you're running and the model of your speaker. 

We'll be on the lookout.

[nrparmar]

Hi @MafeG, 

Many thanks for getting back to me. Apologies for the delayed response, but I have been away recently.

As suggested, I have unlinked both Spotify accounts from my Sonos account and linked them again.

Unfortunately, I do not see any speaker listed in the 'Now Playing' window on the Spotify app. The music just cuts off.

Finally, the model of the iPod Touch is 7th Generation (used to listen as user1 in the gym) and the app version is 8.6.56.

I hope that this helps with the troubleshooting, but please let me know if you need anything else.

Many thanks as ever for your help,

-- @nrparmar

[Alex]

Hi there @nrparmar,

Thanks for the reply.

Can you do the following test:

1. While at home have the app open on your iPad with User1 and on your partner's device with User2 and connected to the Sonos speaker.

2. Start playing some music on the iPad.

3. Let your partner play something on the Sonos speaker (making sure that User2 is currently active on the speaker) and check if that will interrupt the playback on your iPad.

This way we can figure out what is causing this issue.

We'll be on the lookout for your reply and thank you for going through this troubleshooting with us.