Kein Premium trotz Zahlung

Dunkelwelt666 · 2018-09-07

Plan

Free/Premium

Country

Germany

Device

LG G4

Operating System

Android Nougat

My Question or Issue

Hallo, ich habe am Donnerstag, den 30.08.2018 mein Spotify Konto per Gutschein aufgeladen, heute jedoch teilen mir App und Kontoübersicht mit, dass ich keinen Premium Status habe. Ich bitte um Überprüfung.

Billy-J · 2018-09-08

Hey @Dunkelwelt666, and welcome to the community!

Since the community only supports English, I hope you don't mind me replying back in English.

Could you send me a screenshot of the message that has told you your account has reverted to the Free ad-supported version? Please hide sensitive info when posting to the community.

Also, make sure you can still access your Premium content such as checking to see if you see ads when trying to skip music.

Keep me posted, I'm here and happy to help 🙂

Billy-JSpotify Star

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